5.9 Okay21 Jul. 2021
Avis did not have the car I reserved when I arrived even though I called them that my plane was arriving an hour late and they assured me they would honor my reservation. It took an hour before they had a car that was within the size range I reserved and were trying to give me a much larger, uneconomical car. I refused it and they finally gave me a suitable replacement. The car I finally ended up with was great... Hopefully, this is all due to pandemic problems because the price was also triple of what I have paid in the past...
4.0 Okay26 May 2021
The staff at pickup in Santa Barbara used deceitful tactics to pressure us into paying for an upgrade.
4.0 Okay27 Jun. 2020
Staff Sue gave me a car that needed an oil change and didn’t apply insurance to vehicle. Then when I swopped the cars I needed to make a new contract That didn’t honor the daily rate and cut my trip by 2 daysHonesty and accountability of the staff
8.4 Excellent24 Jun. 2019
Friendly and professional staff.The rental car was not in the space on my card. No car was parked in that space. Luckily there was an attendant in the lot who approached me and found my car, and I did not have to return to the terminal.
10.0 Excellent8 Apr. 2019
Accommodated special request
2.4 Mediocre5 Nov. 2018
Unfriendly staff / Very Hard to locateI have lieved in SB for 40 years and have driven to the airport many times. I drove past the Avis return 2x before finding it. The parking area is very poorly lit at night and the sinage is terrible. There are no arrows, signs,etc as to where to return the keys, the car, etc. The staff at the Avis desk was most unhelpful. The attendant appeared lazy and like I was bothering her to return the keys. I had the impression I had really interrupted her evening and she had more important things to do than check me out ad take the keys back. Very poor expereince.
10.0 Excellent17 Jun. 2018
Didn't have to wait in a long line for pickup or drop off. Car worked well.
10.0 Excellent26 Nov. 2017
the car was easy to drive - good gas milage - very comfortable - service was quick.
6.8 Good28 Aug. 2017
Failed to provide fullntank on pick up and no maps in carNo paper maps in car or available at pickup. Tank was supposed to be full. When i filled up from empty it showed 535 miles yet we traveled less Than 400 miles.
8.4 Excellent13 Mar. 2017
Hard to find where to drop offShe was nice and sympathetic to my horrible experience with the car, but didn't do much other than to say call LAX and complain.Hard to figure out where to turn the keys in. I could find the lot, but no signs that you need to go into the terminal. It was dark... so if there are signs I didn't see them.