Recent reviews
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- Negative
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10.0
Pros: Staff was great
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9.2
Pros: Easy pickup and drop off.
Cons: Forgot to fill the gas tank and ended up costing quite a bit extra!
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10.0
No shuttle needed
Pros: Loved the drop off being steps to all gates. Process was easy & staff was nice
Cons: Not enough parking spaces in the drop off lot
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9.6
Pros: Staff very friendly, pickup and drop-off very easy and convenient
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10.0
Pros: Super easy pick up and drop off
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6.0
Tried to hope I wouldn't notice an extra day after being 30 minutes ov
Pros: Not much
Cons: When I picked the car up, I asked what time I needed to have the car back the next day to avoid an extra day fee. I was told I had 24.5 hours. I knew it would be close, I rushed to return the car and had it back exactly at 24.5 hours. The person checking me in (The clock started inside the pickup building, not when I left the lot and stopped when I handed the keys over inside the building, not when I arrived to the airport) made a face, I figured he saw I was close to the time and didn't want to charge me for a second day. He attempted to fix it for about 10 seconds, then handed me a receipt with two days on it. I looked at it and saw that I had returned it exactly at 24.5 hours. He told me there was nothing he could do. I told him I wasn't paying since I had it back in time, and I didn't consider a Taurus a luxury car. He told me it was and that there was nothing he could do. I told him that was unacceptable. His manager walked up and asked what the problem was, I explained the issue and he fixed it immediately. The first guy said, he just didn't know how to do it. I told him, he should have asked me to wait for his manager instead of hoping I didn't notice getting charged double. They also informed me that you only get 24 hours and 29 minutes. It is late at 30 minutes. Most other companies give you an hour.
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8.0
Pros: THE SERVICE WAS GREAT.
Cons: The car was not a vehicle I would own. Grabby brakes and verry poor preformance, good economy though
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2.0
Pros: I liked the car (when I finally got it!)
Cons: When I went to pick up the car, they said it wouldn't be available for another 3-4 hours!! Then they gave me another car to take home and said they would deliver the correct one to me later. Finally got the correct one at 5:30 p.m. (for a noon rental), and by then it was too dark to load the car. I called Avis to complain, and they said I would be credited for one of the days, which didn't happen! I ended up only keeping the care two days - was too stressed out by the whole ordeal.
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6.0
Pros: Employee was friendly when he returned.
Cons: At drop-off, employee was away from the desk with no sign of when he'd be back.
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10.0
Quick and Easy
Pros: Easy to return the car and check out. Avis rep was friendly.
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7.2
Sam M was terrific
Pros: Sam M did her best to make things right for us. She called the LAX Avis and requested a refund.
Cons: I need to keep checking my bank statement to see if the refund has been processed. 24 hrs later, it had not been processed.
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10.0
Pros: Great car and easy pickup.
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10.0
Pros: Staff was great
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9.2
Pros: Easy pickup and drop off.
Cons: Forgot to fill the gas tank and ended up costing quite a bit extra!
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10.0
No shuttle needed
Pros: Loved the drop off being steps to all gates. Process was easy & staff was nice
Cons: Not enough parking spaces in the drop off lot
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9.6
Pros: Staff very friendly, pickup and drop-off very easy and convenient
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10.0
Pros: Super easy pick up and drop off
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10.0
Quick and Easy
Pros: Easy to return the car and check out. Avis rep was friendly.
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10.0
Pros: Great car and easy pickup.
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8.0
Pros: THE SERVICE WAS GREAT.
Cons: The car was not a vehicle I would own. Grabby brakes and verry poor preformance, good economy though
review from
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7.2
Sam M was terrific
Pros: Sam M did her best to make things right for us. She called the LAX Avis and requested a refund.
Cons: I need to keep checking my bank statement to see if the refund has been processed. 24 hrs later, it had not been processed.
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6.0
Tried to hope I wouldn't notice an extra day after being 30 minutes ov
Pros: Not much
Cons: When I picked the car up, I asked what time I needed to have the car back the next day to avoid an extra day fee. I was told I had 24.5 hours. I knew it would be close, I rushed to return the car and had it back exactly at 24.5 hours. The person checking me in (The clock started inside the pickup building, not when I left the lot and stopped when I handed the keys over inside the building, not when I arrived to the airport) made a face, I figured he saw I was close to the time and didn't want to charge me for a second day. He attempted to fix it for about 10 seconds, then handed me a receipt with two days on it. I looked at it and saw that I had returned it exactly at 24.5 hours. He told me there was nothing he could do. I told him I wasn't paying since I had it back in time, and I didn't consider a Taurus a luxury car. He told me it was and that there was nothing he could do. I told him that was unacceptable. His manager walked up and asked what the problem was, I explained the issue and he fixed it immediately. The first guy said, he just didn't know how to do it. I told him, he should have asked me to wait for his manager instead of hoping I didn't notice getting charged double. They also informed me that you only get 24 hours and 29 minutes. It is late at 30 minutes. Most other companies give you an hour.
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2.0
Pros: I liked the car (when I finally got it!)
Cons: When I went to pick up the car, they said it wouldn't be available for another 3-4 hours!! Then they gave me another car to take home and said they would deliver the correct one to me later. Finally got the correct one at 5:30 p.m. (for a noon rental), and by then it was too dark to load the car. I called Avis to complain, and they said I would be credited for one of the days, which didn't happen! I ended up only keeping the care two days - was too stressed out by the whole ordeal.
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6.0
Pros: Employee was friendly when he returned.
Cons: At drop-off, employee was away from the desk with no sign of when he'd be back.
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