Cons: I was able to get a reservation for a car that was listed at the SMR or Santa Marta Airport in Colombia. I took a cab to pick it up with my Colombian friend only to find the agency was BACk by our hotel. Upon arriving 32 minutes late for the 9 AM reservation I found them closing up the AVIS shop! Upon entering I found that I had to return the car BEFORE my requested return of 5 PM and was to have it back at 1 PM!
ALL of this was NOT on the reservation and no mention of the early closure of the shop. This wrecked the day with my lady friend.
In addition I got charged the $ 9 for the Alliance insurance.
GET IT TOGETHER! WOW Rick ((((((
11 Jan 2017
Stay Away!! Never Use they will Scam you!!!
Pros: Nothing at all! nothing was good about this experience!
Cons: Everything. The lady that works there Lina Cruz was disgustingly rude! i booked a car 1 day before pickup, i rang and gave my confirmation number and they confirmed everything was fine. 1 hour before pickup Lina calls me and advised me that the car is no longer available and if i want another car i need to pay an extra $300 on top of the $100 which i had booked the car for.....just for 2 days........I went in to talk with her Lina Cruz was rude to my face and extremely rude to my partner. she was no help at all, she advised now they no longer have any more cars for me, i asked to talk to her manager and conveniently her manager was not available!!
9 Jul 2017
Pros: There is no Avis rental counter at the Santa Marta airport, and the communication from Avis did not tell us how to get in touch with anyone to find the car. Nor did the Avis confirmation have a local phone number to call.Once we figured that all out the Avis representative was extremely helpful and the drop off was seamless