1.9 Horrible18 Oct. 2021
I rented a car thru Priceline/Kayak to be picked up at HPN on 10/10/2021. When my plane landed. I went to the Budget counter and was told that I did not have a reservation. I showed the agent my email receipt and she said that the car was rented for pickup at your downtown location. This was not so - I arranged to pick it up when my flight arrived at HPN. I traveled from FL and had no idea that Budget had a downtown location, nor would I rent from your downtown location. At that point I had no other choice but to take what was available at your airport location, since I had no way to get downtown and she said that if I did get downtown, the Budget office would probably be closed. The only car available was a Toyota Tacoma, which was OK with me, but she said that the rate would be more since I was now renting at the airport. The new rental fee was $143.96 more than my original contract. In addition, I am sure that my gas consumption in the pickup was double the amount I would have had with an economy car. I do not think I should be charged the additional amount and I am requesting a refund.
7.9 Good10 Oct. 2021
More than one agent for multiple rental agencies when a flight comes in after midnight. People do not feel like standing in line waiting for their rental.
7.9 Good6 Oct. 2021
Liked service, but vehicle not so much.
3.9 Mediocre14 Aug. 2021
I had to change my drop off for the rental car . I had a emergency had to cut my vacation short . A representative from budget rent a car told me $300 for the different drop off . When I received my bill it was $400 for the drop off . I called back to budget rent a car they informed me they couldn't change the bill to $300 . THANKS BUDGET RENT A CAR FOR NOTHING .
1.9 Horrible22 Jul. 2021
I was charged for my change of plans. I had to drop off at a different location and was charged a fee for doing so plus I returned the car early and received no refund for the days not used. Not using Budget again.
6.0 Good27 Jun. 2021
I returned the car at 7:44PM. Nobody was there to see the car dropped and to pay. Before that, Budget charged me $1082.65 whereas the fees was for $861.00.I called budget to find the overcharge, the representative told me that it was warranty and they will return it when the car is dropped. As i was saying, I dropped the car on June 26th at 7:40PM. I headed to the budget office to pay, nobody was there.I dropped the car keys and the receipt for the fuel I put in the Budget drop box. When I got at home, i realized that I forgot to pick my belongings up that were in the cooler area.On June 27th, I drove back to the pick up location where I dropped the car.I went to the representative and explained to him that I dropped the car yesterday but I forgot to pick up my items in the cooler location in the car.He called his parking car guys to find out whether they pick the key up of the car I dropped. I could hear the response from the walky-talky radio that yes they did.The representative told me to go pick up my belongings first and come pay. I went back where I dropped the car. A representative opened that car and i took my items.I then returned to budget office to pay. When I got there, budget representative called me and I handed her my invoice.She told me that I will be charged because I have dropped the car on the 27th. I explained again to her that the car was dropped on time on June 26th at 7:40PM.I am hereto pay and withdraw my items I left in their car.She was upset and insisted that I had to be charged because I supposed to drop the car at 6PM even if it was well written dropping time 8PM. She later on called her manager to find out how to proceed. The manager told her on the Walky-Talky that the car was dropped yesterday and the keys were dropped too. Proof of fuel refill as well. Therefore, the client , me should be billed from the 19th to 26th. after that, she billed my credit car that was on file even though I told her that I was paying with another card.She first hesitated and told me that the name on the card was different.I told her that was not true. After she looked at that card again, she realized she was wrong.She then processed they payment with my card. I right away checked my credit card and i realized i was billed twice $1086.81. I pulled my phone and showed her that she had billed my first card on file twice and my debit card. She acknowledged that and said that those payments will drop That was my worse experience with Budget.I hope this inter-action could be simple and easy.
10.0 Excellent9 Jun. 2021
Great car. Easy pickup and drop-off. Clean.
9.2 Excellent23 Dec. 2019
There was no manual for the car. Since it had lane assist and auto bright lights I wasn’t sure how to adjust those settings. I wish rental agencies could give a “cheat sheet” of the vehicle at pick up. How to tune the radio, where gas tank door opener is located, things like that.
7.6 Good18 Jul. 2019
Attempted to charge for a few minutes. Had to have the charges taken off Should have some understanding of traffic issues.
2.0 Mediocre10 Jun. 2019
I got on the phone with a customer representative, he didn’t provide accurate information. He said that I could switch names with the renter wn he arrived to the location, turns out we can’t swich cuz I had to be present at the location for that. Waste of time and energy.More trained representatives