Phoenix car hire

Phoenix car hire

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Phoenix, AZ, United States
6 Oct — 13 Oct
Same drop-off
Phoenix, AZ, United States
Wed 6/10
Noon
Wed 13/10
Noon
Driver's age:

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Phoenix car hire information

Pick-up locationPhoenix
Hire locations57
Airport locations28

Phoenix car hire reviews and directory

From $39/dayRated no. 1
Fox
Cheapest deal
Best rated
5.2 Okay (1946 reviews)
1 location in Phoenix
Fox
Locations in Phoenix
  • 5.9
  • 5.8
  • 4.8
  • 4.5
  • 5.5
Recent reviews
7.9 Good26 Sep. 2021
Norman was very efficient and quickly got us out.
10.0 Excellent26 Sep. 2021
Long line at pickup. Took about an hour to work through it.
1.9 Horrible13 Sep. 2021
No jeep as booked, upgrade to a 2021 Jeep Wrangler would be an extra $300 or so. Said no. Then offers a discount for the Wrangler. An extra $110. OK. I had to sign about 20 disclaimers. Go down to get the jeep. No one there. Finally someone says I can get in the jeep and go to the exit. Get to the exit and the barcode won’t scan. Now a line of cars behind me. Can I back up? Sure. I finally ask what’s going on. They’ve reserved the jeep for someone else. I don’t have a contract for the jeep. They tell me to wait, but there are no jeeps available. It worked out in the end. Someone else didn't get the jeep. They had kept offering the jeep to people upstairs and signing off after I had rented it. I got the feeling no one had worked there for more than two months. It was a terrible experience. I'll stick with Avis from now on.
5.9 Okay5 Sep. 2021
The staff was fantastic, wish I could say the same for the car. 90 thousand miles on the car and it rattled and swayedthe whole time. I should have paid the extra few bucks and gotten a name brand .
7.9 Good29 Aug. 2021
Fox car rentals was an easy and efficient process to reserve online. There was no wait to speak with a representative at the airport and Beau was amazing! He was extremely helpful in helping us to assess our options along with providing any applicable upgrades or fee waivers that were available. He was friendly and also gave us some suggestions to go around the area. The car was comfortable and clean other than the washer fluid being low, we didn't need this during the trip so there was no interference in travels. When we dropped off the car Norman was assisting us to finalize the paperwork and was also very considerate when we informed him of the washer fluid. My one suggestion would be to have more visibility with the final price range during the registration process including options to add an additional driver, insurance, etc. Having any available upgrades accessible online before reaching the counter is also appreciated given that the final price of the rental was much higher than anticipated
10.0 Excellent21 Aug. 2021
Car was ready for me, super friendly staff,
3.9 Mediocre5 Aug. 2021
The pick up was long. The attendant insisted I have two forms of picture ID which luckily I had. I was told without it I would not be able to rent. This was no where on line or read anywhere on their website. The car was filthy. We were left to walk around the car and if and only if there is a scratch to be reported should we come back to the window to have the attendant walk around the car with us in the dark. In the morning the car showed more ticks and dents than reported, stains on the seats. The rental drop off policy was not clear, drive around the airport u til someone directed us to just leave the car in a spooky lot with no attendant. Lastly, they charged me 74.00 for an extra day when the car was indeed returned on time. This caused me to spend at least an hour of my day having the charges reversed.
1.9 Horrible5 Aug. 2021
The counter service was good, our issue was we got caught in a storm in the middle of nowhere and our windshield wipers fell apart(we have video) we had to pull to the side of the road with no room on the shoulder for 2 hours and had semi trucks cars flying by us could’ve been hit! Car also needs a tube up bearings are starting to go bad a clicking sound when u turn!
5.9 Okay1 Aug. 2021
Before returning to Las Vegas I called the local Fox rental center and after waiting on hold for 40 minutes, I asked if the offsite drop off would have a bus to the airport and was told YES. The thing is, in Vegas the rental pickup is at a separate rental car station to which you take a bus from the airport but you don't drop off the car at the same location. So we dropped the car at the offsite rental location, then had to take a bus to the airport rental car station and THEN take ANOTHER bus to the airport. We got to the gate with 5 min to spare but if we had any other snags this would have caused us to miss our flight so BEWARE and add another 45 minutes to your trip to the airport because of this totally unnecessary stop.
3.9 Mediocre22 Jul. 2021
They were unable to assist when my flight was delayed arriving past their closing hours. They will leave you without a vehicle and not worry about it.
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From $42/dayRated no. 2
Alamo
Most popular
8.9 Excellent (691 reviews)
1 location in Phoenix
Alamo
Locations in Phoenix
  • 9.1
  • 9.1
  • 8.9
  • 9
  • 8.7
Recent reviews
5.9 Okay28 Aug. 2021
I reserved a BMW and it was not available.
10.0 Excellent21 Jul. 2021
Everything went smooth on the whole process. It was nice to see the pick-up line was automated (someone was there if you needed help). Many of the other rental car lines were long in Phoenix, but not with Almo.
1.9 Horrible19 Jul. 2021
Our negative score has to do with an issue we had with our first vehicle. During the first days of our trip we wound up with a flat tire and had to call Alamo Customer Service for assistance. In fact, we had to call them three separate times to get the issue resolved, because they wanted us to switch our car for a replacement and kept driving us in slow circles all over town on a spare tire trying to find a location that 1) was actually OPEN and 2) actually HAD CARS for us to switch with. Each time the customer service representative told us we'd called the wrong number and gave us a different, also wrong, number. One even hung up on us instead of passing us through to the right person, who we NEVER got the proper number to reach directly. We spent the rest of our long trip terrified of another flat tire. Both cars themselves were fine, with excellent gas mileage and technologically advanced features we don't even have on our own cars at home. If the above incident had been handled even one iota better they probably would be getting an OK or positive score. So, overall, if you have no issues Alamo is probably going to be great for you. But the next time we're planning a road trip of any flavor we're going with someone else.
10.0 Excellent12 Jul. 2021
Had to wait 20-30 min for van to be ready
10.0 Excellent28 Jun. 2021
Got a nice clean vehicle.. pick up and drop off was really easy.
10.0 Excellent4 Jun. 2021
The staff at PHX were excellent, especially at the drop off , I wish all the other airport and airline staff would have been like them. We liked being able to choose the specific vehicle from the available ones in that category.N/a.
10.0 Excellent4 Jun. 2021
Price, ease, cleanliness, Sirus radioI had a bit of a hard time going up the mountain.
10.0 Excellent3 Jun. 2021
Skip the line went smooth. Drop off even quicker.Car was pretty dusty on inside at pickup. Window cleaning on inside was sub par. Rental pickup and drop off process was excellent though.
10.0 Excellent26 May 2021
Drop off very easy on a busy day. Car was clean and fine.No suggestions
2.0 Mediocre25 May 2021
nonemore staff long lone went somewhere else
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From $53/dayRated no. 3
Enterprise
8.3 Excellent (792 reviews)
16 locations in Phoenix
Enterprise
Locations in Phoenix
  • 8.4
  • 8.4
  • 8.3
  • 8.2
  • 8.2
Recent reviews
5.9 Okay20 Aug. 2021
Alquilé el vehículo a la 1 pm y cuando llegué a la tienda, habían pasado 15 minutos y ya estaba cerrada, con asistencia telefónica nos hicieron ir al aeropuerto, la tarifa fue mucho mayor a la había pagado por internet.
10.0 Excellent13 Jul. 2021
Every thing was so organized and was processed quickly.
10.0 Excellent25 Jun. 2021
The staff were very busy. My reservation was handled professionally and timely. They picked me up at my motel and brought me to their business to pick up my car. Likewise, after I dropped the car off they took me back to my motel. The staff showed extremely good courtesy and friendliness under pressure. I’d definitely use them, again!
10.0 Excellent22 Jun. 2021
Easy pick up with a reminder call a few days before and a welcome call as we were picking up. Easy location to get to and staff was beyond courteous and polite.
6.0 Good20 Jun. 2021
my car wasn’t ready even when i showed up on my appointment time
2.0 Mediocre14 Jun. 2021
I was on a do not rent list that was a mistake that had nothing to do with me. I had to rent an Avis car for $300 more.I booked this reservation 40 days ago. Nobody notified me there was a problem until I arrived at the counter
2.0 Mediocre13 Jun. 2021
The process was easy and straight forwardI requested a car that could handle the mountains; this car could not do so. Put me in a very dangerous position driving the switch backs.
10.0 Excellent8 Jun. 2021
The guy was super chill and easy to deal with.
8.0 Excellent8 Jun. 2021
Car rental prices have gone up far to much. From a year ago the price is 3-4 x higher. They lost a lot of money during the peak of covid 19 and they are trying g to make it back as fast as possible. So good luck everyone!!
2.0 Mediocre6 Jun. 2021
I liked nothing. They called me 24 hours before pick up to tell me they had no van for me. I had rented the van 3 months in advance. They did nothing to help me and left my family in a horrible position with no rental car.This company should not rent vehicles they don’t have as well as give the renter more notice. I had less than 24 hours notice that I had no car. There was no service recovery or even a manager that called. It was a rep who said there was nothing they could do - they made a mistake and had no vehicle. Such poor service.
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Rated no. 4
Avis
8.1 Excellent (127 reviews)
5 locations in Phoenix
Avis
Locations in Phoenix
  • 8.1
  • 8.3
  • 8.1
  • 8.2
  • 7.8
Recent reviews
10.0 Excellent7 Sep. 2021
Only issue is what rental agencies are trying to charge now.
10.0 Excellent20 Jul. 2021
The agent was friendly, the car was clean and we had no issues
2.0 Mediocre21 Jun. 2021
Cars were filthy and or needed service - had to get to a third car before I drive off the lot
6.0 Good31 May 2021
Pick up was fine--don't typically use Avis so I had to wait in line and they put the hard sale on to accept all the add ons.The car they gave me had a smell of someone who smoked in it prior to me. Although fine, it was not super clean inside. The warning light for service of the rear park aid stayed on during the rental. The rental did the job as I had a hard time finding one but wouldn't use them again unless in a bind.
2.0 Mediocre9 May 2021
Car was finePrice at pick up was different than what I booked.
10.0 Excellent23 Mar. 2021
Yes fast and quick service
4.0 Okay22 Feb. 2021
Drop off was very easy in chandler arizona.Pick up took 1 hour 25 minutes at PHX airport. You need more staff now that more people are flying. Gave me and another person the same car. Man at gate had me go back and get a different car in a different spot. He said that was my car. It was a mess and my wife stood outside at the airport with luggage for that 1 hr 25 minutes. Nuts
2.0 Mediocre22 Feb. 2021
The manager and staff were terrible, as was their call center. Will never rent Avis again.
10.0 Excellent6 Dec. 2020
The people at the drop off were wonderful. Pick up, not so much and I don’t understand why the gas was not full, especially knowing that the car was out having the oil checked. It was very inconvenient for me as I was driving up to Sedona & Flagstaff. Also, the surprise was a pick up TRUCK??? I rent cars NOT TRUCKS!!! What was that??? I had to wait for a car!Full tank. Car was not comfortable for hwy driving. When someone rents a car, give them a car.
6.4 Good1 Jun. 2020
I was severely over charged for the insurance and haven't been able to reach customer service to figure out why one a one day rental for a compact was $125
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Rated no. 5
Sixt
8 Excellent (197 reviews)
1 location in Phoenix
Sixt
Locations in Phoenix
  • 8.2
  • 8.3
  • 7.9
  • 7.9
  • 7.9
Recent reviews
10.0 Excellent8 Nov. 2017
Great rideThe vehicle was ready when we arrived, clean and just as described.
10.0 Excellent7 Nov. 2017
Great ExperienceThey did not try to upsell or sell insurance I did not need. Had everything ready and were very quick.
10.0 Excellent7 Nov. 2017
WonderfulCar was upgraded, clean fast service easy getting and returningNothing
10.0 Excellent3 Nov. 2017
No lines in PHX, nice new car - additional driver not includedNice new car, quick check-in/drop off in PHXAdditional driver was too expensive to add.
10.0 Excellent29 Oct. 2017
Completing the rental process with their representatives was easy and they were courteous. The vehicle was ready and clean for us, it took us less than 20 minutes to get out of there.Tried to sell us (upgrade) everything, you already got us to pay a large amount of money, don’t try to get your hands on my wallet again. Either upgrade us for don’t mention a nicer car to intrigue us and remind us we’re renting a less than luxurious car.
9.2 Excellent23 Oct. 2017
I would recommendThe car was in new condition as was nicer than expected. It was convenient to just drop the car off with the keys inside.Drop off was a little confusing and they had a lot of people dropping off and only a few employees. However, I did get to just drop it off and go.
8.0 Excellent23 Oct. 2017
smooth pick-up and drop off!!
9.2 Excellent23 Oct. 2017
Insurance was pricey
10.0 Excellent17 Oct. 2017
Still a well kept secret in the USWe used Sixt many times during the 3 years we lived in Germany. We always had good experience with them and last week's rental at PHX ws no different. Short lines, great car selection, friendly counter and drop off personnel who knew what they were doing and were glad to help. My only problem is writing this review - fame and recognition might spoil the experience.The windows of the car had smudges and could have been cleaner when we picked up car.
2.0 Mediocre10 Oct. 2017
I tried to cancel this 3 days prior could not get password or reach a person on the phone to cancel - big waste of money due to trip cancellation
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From $40/dayRated no. 6
Dollar
7.9 Good (156 reviews)
1 location in Phoenix
Dollar
Locations in Phoenix
  • 8.3
  • 8.1
  • 7.7
  • 7.8
  • 7.6
Recent reviews
9.6 Excellent24 Sep. 2017
Drop off at treasure islandEasiest and fastest experience I've ever had...
5.6 Okay22 Sep. 2017
The windshield was very dirty which made it difficult to see at night.
5.6 Okay10 Sep. 2017
The car was clean and well maintained.The price ended up being twice what was advertised on Kayak. The agent at the counter charged my card and finished out my ticket before even explaining the charges. When I asked about them, he was unable to satisfactorily explain them. I felt like my questions weren't important and the agent wasn't prepared to answer them.
8.0 Excellent24 Aug. 2017
Turned out okAfter flying across the country (Syracuse to Phoenix) we arrived to pick up our car and was told they didn't have any and that it could take a few hours to get. The first gentleman was very nice and apologized. He even suggested we check with their competitors. We did, with no luck, so went back to Dollar and the second man was rude and showed no interest in helping us. With no other options, we went down to check in and wait. Luckily, it wasn't long before a car became available. My issue was that I made this reservation months in advance. Dollar should be ready to accommodate those reservations even if that means going to another one of their locations and picking cars up.
8.4 Excellent23 Jul. 2017
Everything was as it can be expected. Low mileage car, practically new. Friendly customer service even at the late time of pick-up.No car as pre-ordered was available, rental was then covered by a different but associated rental company, in our case Thrifty. Available car was the bare-bone basic model.
10.0 Excellent20 May 2017
We liked that we were able to pick it up in PHX and leave it at LAS. The car was clean and very efficient on gas.Not just this one but ALL car rental places try to sell extra insurance for when the car would be out of service in case of an accident. Why not just charge more and stop this ridiculous practice? . Most people have insurance or credit cards that cover in case of accident.
6.8 Good9 May 2017
huge price increase from quoteThe Nissan car we ended up with was clean, comfortable, and a smooth ride.The quote I received from Kayak was $179 for a 2 week rental. The nominal rate was $29.98 per week. When I checked in, with tax & fees the quote was approximately $250. When I said I wanted my spouse as an extra driver, they added $13.50 per day plus tax & fees. I was expecting to get a rental for $179. It ended up costing me $467. Furthermore, when I arrived I was given 3 cars to choose from. I picked out a Ford Focus. I loaded all my luggage & began to drive toward the exit. The car hesitated & stalled when I accelerated, so I returned & selected a different car. I placed the keys of the Focus on the dashboard, where they were when I found them. I popped the trunk, stepped out of the car, and closed the drivers door. To my dismay, the doors were locked. I had not pushed the door lock button. I returned to the booth & explained the problem & waited a half hour while a staff person finally arrived and extracted the keys so I could get my backpack out of the back seat. Not a pleasant start to my trip.
2.0 Mediocre3 May 2017
ShittyNothingEverything. Seriously the line was so long I went to Hertz..
6.8 Good3 May 2017
I liked the fact you were able to choose which car you wanted from a row of cars.The car wasn't very clean.
8.8 Excellent28 Apr. 2017
Wish I could of had car upon arrivalMy rental with dollar did not follow me from San Antonio Texas to Phoenix! When I made it through the 45 minute line with 2 suitcases and wearing a back brace and walking shoe I was told my reservations was not completed when I dropped my car off at San Antonio location! I was stuck in airport 5 hours until I could secure ride to sun city, then had to come in next day to get a car! That was a nightmare! The car and staff were great, other than the Phoenix counter staff upon my arrival, all was pleasant and I believe I will be a return customer.
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Rated no. 7
Budget
7.2 Good (288 reviews)
5 locations in Phoenix
Budget
Locations in Phoenix
  • 7.6
  • 7.6
  • 7.1
  • 7.1
  • 7
Recent reviews
10.0 Excellent18 Sep. 2021
Budget employee in Phoenix was really great. Car was easy to find and clean. Easy out of parking garage. Perfect.
10.0 Excellent15 Sep. 2021
The car wasn’t as clean. Had to clean inside windshield to see and there was sand in some places like the center console.
10.0 Excellent6 Sep. 2021
Persons behind the counter both at pick up and drop off were courteous and prompt. Car was clean, comfortable and drove well. Everything went smoothly.
10.0 Excellent1 Sep. 2021
Budget stepped up when Hotwire hung me out to dry while fleeing Hurricane Ida. Friendly service! Especially at 3am!
1.9 Horrible30 Aug. 2021
Had to take an Uber to pick up the car from the airport The Uber driver warned me the hotel/pickup spot was in dangerous part of town The waiting area reeked of cigarette smoke Once we finally were helped, the staff were super nice. There was much confusion over which vehicles they had available and clean though. Once we got in and drove away, no issues
1.9 Horrible24 Aug. 2021
They charged a deposit and have not refunded it back several days after the rental and no explanation was given. Car was returned on time in perfect condition.
7.9 Good2 Aug. 2021
Overall Budget was a great rental experience and cost for a larger size SUV. We traveled as a family of 4 with suitcases and were we able to upgrade to a larger SUV at the counter when we arrived. This provided more space as we had a 2-hour drive to our destination and was great! The only downside was the line to rent a vehicle at the airport took almost a hour and seemed to be the only rental agency that was not staffed adequately. Otherwise I recommend Budget at the Phoenix airport!
1.9 Horrible29 Jul. 2021
I have a dispute with the commercial terms, it costed me $2383 instead of $1300 as confirmation said Totally disappointed with this not fair commercial attitude I'd like to talk with someone who can help me to recover the difference Thanks Martin
2.0 Mediocre6 Jul. 2021
The main issue I had was my reservation changed from unlimited mileage to 150 miles a day. I ended up paying an extra $309 in excess mileage. Had I known the reservation changed, I would have cancelled my trip.Honor my original reservation. I will not use this website for reservations again. Thanks
4.0 Okay29 Jun. 2021
The drop off was great.Picking up the car was ridiculously time-consuming. Two people working and yet it took 30 minutes to get to the counter with only 2 others ahead of us There should be a separate line for those with reservations There are so many ways this process could be streamlined!
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Rated no. 8
E-Z Rent-A-Car
6.7 Good (380 reviews)
1 location in Phoenix
E-Z Rent-A-Car
Locations in Phoenix
  • 7.3
  • 7.2
  • 6.5
  • 6
  • 6.7
Recent reviews
8.4 Excellent25 Mar. 2020
Steering wheel should be wiped down using an Armor All-type product.
10.0 Excellent11 Feb. 2020
Friendly staff- easy drop off
5.6 Okay7 Jan. 2020
Staff was great, drop off was simple, Value for rental was good.I had a pre-paid rental and they ran out of cars, I had to camp out overnight in the rental facility unless I wanted to Uber to my destination 45 mins away and get a ride back in the morning. Granted, I think everyone at the facility ran out of cars that night so this may be unfair to E-Z. It otherwise seems like a good operation, I'd try them again.
8.0 Excellent5 Jan. 2020
Car was nice, as expected.Line for pickup was insanely line; rental car center was understaffed. How do they not have options for automated service? Most of the information they obtained on site was already given and could have done online.
4.8 Okay5 Jan. 2020
The car was nice and clean.Everyone on the staff, with exception of one, single person, was pushy, purposefully intimidating, and condescending. They push your fear button with “what-ifs” and worst-case scenarios to try and jack up the price. I wouldn’t recommend these people to anyone.
8.0 Excellent2 Dec. 2019
Fairly quick pick up process. Staff was friendly and helpful. Drop off was very easy and efficient. For the price, definitely a greet value.Quality and cleanliness of the car.
9.2 Excellent18 Nov. 2019
Clean car, convenient shuttleI was not infromed at teh counter that it was a diesel car, but I was able to find fuel locally.
5.6 Okay18 Nov. 2019
They added on a ton of fees. Specifically, they charged me for unlimited mileage even though when I booked through kayak it said the mileage was already unlimited.
6.8 Good11 Nov. 2019
Short line for pick-up. Drop off easy.Staff made a hard pitch for liability coverage, and presentation doesn’t make it clear that you electing coverage. My would have doubled had I elected the bottom level of coverage. Watched customer next to me go through the same process. Both of us had the agent re-write the contract.
2.0 Mediocre30 Sep. 2019
Staff was apologetic, but otherwise provided minimal help.If EZ would actually keep a car on hand for my reservation. Hard to have a good experience if they don't have a car. Similar to overbooking a hotel or airplane. My reservation was prepaid (like a hotel) so they were charging me regardless if I showed up and they still didn't have ANY cars on hand
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Rated no. 9
Advantage
6.3 Good (397 reviews)
1 location in Phoenix
Advantage
Locations in Phoenix
  • 6.7
  • 6.7
  • 6
  • 5.8
  • 6.2
Recent reviews
8.4 Excellent5 Jan. 2020
The car smelled like cigarettes. Everything else was very good
5.6 Okay29 Dec. 2019
drop off was confusing since this was my first time.Freeway exits could be clearer
8.0 Excellent23 Dec. 2019
Good prices and easy return processSuper long, slow moving line at pickup and service with a smile was non existent.
7.6 Good4 Dec. 2019
staff was helpfulif you book through a third party it's impossible to amend your reservation. It would have been nice if there was some ability to do this
8.4 Excellent29 Oct. 2019
The front desk guy was very cordial.The line to pick up the car was very long and only two guys working at desk. Pretty much ruined all the positives of the experience.
2.0 Mediocre8 Aug. 2019
OKWhen I rented/and paid the car via Kayak, it was noted as "unlimited" miles BUT when I picked up the car, I was told there was a 250 miles limitation per day.Therefore, at our scheduled pick up the vehicle time of 10 PM, I did not have other options but to rent the same vehicle BUT twice the cost!
2.0 Mediocre18 Jul. 2019
Staff was horrible. I rent 10-15 cars a year. This was my first time with this company. There staff was rude and disrespectful and after waiting in line for an HOUR to get my rental that I had reserved online I was told they would not rent me a car. Ridiculous! I will never even attempt again!Everything could have been better!
4.8 Okay18 Jul. 2019
Drop off went very smoothlyThe pick up involved waiting in line for an hour No enough support for the customers
5.2 Okay14 Jul. 2019
Staff was ok and pickup was ok also ok. Drop off went very wellCar condition was very poor with damage on almost every surface. I marked the form showing that. I also had to use diesel for refilling car which I didn’t know until I picked up car
2.0 Mediocre8 Jul. 2019
NothingThey could’ve have had my rental
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Rated no. 10
Payless
6.3 Good (461 reviews)
1 location in Phoenix
Payless
Locations in Phoenix
  • 6.7
  • 6.8
  • 6.1
  • 6.1
  • 6.2
Recent reviews
1.9 Horrible24 Sep. 2021
The overcharged me over $100 what my bill was.
5.9 Okay22 Sep. 2021
The rental I received had the message "Service Due Now" on the whole time. I would have returned the car but we were on our way to Sedona and this would have delayed us even further.
1.9 Horrible21 Sep. 2021
Be careful, when you drop the car off, they don't give you a receipt. When I got home, I noticed on my bill they had charged me for a gas refill even though I returned it with a full tank. I had to call and dispute the charge.
1.9 Horrible14 Sep. 2021
Pickup experience was painfully long. Only one person checking in a line of about 20 customers. Took over an hour just to get to the front of the line. Will avoid Payless in the future. Car itself was fine.
1.9 Horrible13 Sep. 2021
I will never rent a car with Payless again. I waited in line for almost 2 hours. There were only about 6 people ahead of me when I got in line. One of the other customers asked one of the Payless employees if there was something going on that caused such a long wait. It was a legitimate question, and she asked it kindly. The Payless employee was very short with her and responded with an attitude saying, "It's a holiday weekend." I think we all were aware it was a holiday weekend. He basically dismissed her comment, and his tone of voice indicated he thought she was dumb for even asking that question. When I finally got to the counter after almost 2 hours, I was told it would be another 30-60 minute wait MINIMUM for a car. I was also told the customer ahead of me had already been waiting for 25 minutes and still did not have a car. I asked why there was a wait if I had a reservation, and I've already been waiting for so long. He said they "didn't have any cars." I guess I don't understand how your business works, but it was my understanding that a 2:00 reservation means I would expect a car rental to be available at that time, not 3 hours later at 5pm. It would have been at least 3 hours if I chose to stay and wait. It was my birthday. My best friend had just flown in to town to visit me, who I haven't seen in 2 years due to COVID, and I decided in that moment I was not going to wait any longer. My friend spent her first 2 hours in town with me waiting in line for a car rental at the airport that we never got. This really affected the rest of our day. We had to push our dinner reservation that night to a later time, and the rest of our evening activities got cut short due to the time wasted waiting in line for a car rental with a RESERVATION that we never received. Not to mention, the Payless employee who informed us it was going to be another 25-30 minutes did not seem to care the least bit about the huge inconvenience, and he was not apologetic at all. This was a different employee than the one who was short with the other customer in line. I see a pattern here. The employees were not very kind, genuine, or caring, probably because they have been dealing with angry customers all day. No one should have to work at a job where they are being abused by customers. I personally would be miserable if I worked there; however, there is something called human decency, kindness, and compassion that all humans should give to others. I know I was kind to the Payless employee. I was annoyed and frustrated, but I wasn't rude or condescending like some other customers can be. I made the best decision for myself and my best friend by walking out because I chose not to wait any longer and ruin the rest of my birthday plans. When I told the employee I wanted to cancel my reservation that I had pre-paid for, he said I could not cancel it through Payless because I purchased the reservation through a 3rd party. I am currently reaching out to Kayak, the 3rd party, and navigating that situation, and I'm not sure I will be able to get a refund on my almost $200 car rental. Please do yourself a favor and do not rent a car through a 3rd party because there is no guarantee you will get your money back. Also, don't rent a car from the airport if you can avoid it. There are plenty of other local places in town that will not have a ridiculous wait. Finally, Payless, I strongly suggest you train your staff in having respect, compassion, and kindness for other humans. It doesn't take much to smile and be kind, even when you're having a bad day. I also suggest supporting your staff with incentives and perks so they actually enjoy their job and aren't miserable. Their happiness will be reflected in how they treat the customers they serve. In the meantime, I will definitely never be renting from Payless ever again.
10.0 Excellent3 Sep. 2021
Great prices and great service.
3.9 Mediocre1 Sep. 2021
Tire lights were on for both vehicles. May have been heat related. Second car requires maintenance but didn’t see the notice until we left the airport. Waited in line an hour to get the car. Agent “upgraded” me to a Camry because he said the one I selected was a Beetle. Roamed the entire garage and not a beetle in sight.
10.0 Excellent30 Aug. 2021
The Parking garage when dropping off the car was personally confusing.
1.9 Horrible9 Aug. 2021
I hated every second!
7.9 Good2 Aug. 2021
I like the vehicle options and pick and drop off facility. Insurance could have cheaper rather quite high
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From $52/dayRated no. 11
Hertz
5.8 Okay (737 reviews)
5 locations in Phoenix
Hertz
Locations in Phoenix
  • 6.4
  • 6.2
  • 5.6
  • 5.3
  • 5.8
Recent reviews
10.0 Excellent27 Sep. 2021
Other than being 25 minutes from the airport, everything was great.
7.9 Good21 Sep. 2021
Tank was less than 3/4 full. Cargo area was very dirty. Nicolle did a good job with pickup and drop off. She should be commended.
1.9 Horrible21 Sep. 2021
Not having a car available upon arrival for advanced prepaid reservation without any communication is unacceptable. Phone customer support is terrible over 30minutes wait all the time to even try and talk to someone. The staff at the facility were very nice and tried to do everything they could to help but are not empowered or enabled to help. They could not even cancel my reservation or refund me.
1.9 Horrible20 Sep. 2021
worst ever. Cancelled 3 times and they still charged me twice with the prepay
3.9 Mediocre18 Sep. 2021
The “extra” charges and fees, taxes , etc, are absurd. My prepaid tank of gas which was in the area of 44 $ became $72, and an additionss as l drive for four days @ $13.50/day turned into $272. The price gouging was absurd- a four day rental, with a prepaid voucher , was around $700. Key fob had dead battery, so I couldn’t open the car remotely and everything needed to be locked manually. and tire light kept going on.
1.9 Horrible6 Sep. 2021
They didn’t have a car for us when we got there, we had to go to the airport location to get a car and it cost another $250 in fees. Very unhappy w Hertz and their customer service.
1.9 Horrible22 Aug. 2021
Notified 2 days prior to my trip that they did not have the van I reserved and payed for.
1.9 Horrible20 Aug. 2021
Desk Employee was impressively unhelpful and unfriendly
3.9 Mediocre19 Aug. 2021
Personnel at pickup wasnt very friendly, dont plan to leave the a vehicle on property overnight at this location while you rent a vehicle, they will tow it, glad I asked about it, that was never volunteered, vehicle had bugs on the front that were not washed off prior to rental, vehicle tire pressure light was on for no reason the whole time, keyfob was worn and didnt perform as expected consistently and vehicle only had 44k miles on it.
1.9 Horrible17 Aug. 2021
My plane came in at 5:30 which was the time they close and they only gave me an option to cancel my rental which charged me $100 and they were not helpful in anyway and didn’t seem to car much about anything other then them goin home on time!
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From $50/dayRated no. 12
National
8.9 Excellent (44 reviews)
1 location in Phoenix
National
Locations in Phoenix
  • 9.1
  • 9
  • 8.9
  • 8.7
  • 8.8
Recent reviews
10.0 Excellent4 Apr. 2021
YrsPrice is out of control
8.4 Excellent4 Nov. 2020
They did not have a vehicle for me when I got there. They upgraded my car for free, but then as I was filing out paperwork, being told, “We have someone watching your car,” another customer walked up and took it. We eventually got a vehicle, but wasn’t super impressed.
3.6 Mediocre13 Sep. 2020
When I went to get the vehicle, all the lights were off and I was not able to rent. Stuck in a busy airport with no vehicle.
9.6 Excellent7 Dec. 2019
Everything else was good.The lighting was so bad in the underground pick-up "choose a car" area that I felt I was choosing a car by braille. As it happened, I chose a vehicle with damage to the bumper area--which was not stated in my copy of the rental agreement. When I turned the car back in they said that I would be charged for it unless their cameras recorded the pre-existing damage. What a relief to eventually be proven "not guilty"!
4.8 Okay29 Apr. 2019
When renting a luxury SUV you would expect the vehicle to be clean, pristine and everything in working order. I did not get that from this rental. Disappointed.
10.0 Excellent15 Mar. 2019
Pickup and drop off was very smooth. Staff was always friendly
10.0 Excellent24 Oct. 2018
Car was available as advertised. Pickup was very efficient. People courteous.
8.0 Excellent14 Jul. 2018
They didn’t give me the car they said they were giving me. Additionally, the car was pretty dirty, it was very dusty inside and it even had a dirty sock someone left there before we rented it.
8.0 Excellent14 Mar. 2018
Great suvThe service was fast and pleasant once past the initial waiting lineThe initial waiting line was 20 minutes with few customers, 5 people ahead of me with e clerks at the desk
10.0 Excellent10 Mar. 2018
Very easy car return.
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From $118/dayRated no. 13
Thrifty
7 Good (54 reviews)
2 locations in Phoenix
Thrifty
Locations in Phoenix
  • 7.5
  • 7
  • 7
  • 6.6
  • 7.1
Recent reviews
4.0 Okay22 Apr. 2021
Drop-off was fast and easy. Car was clean and in good condition. Price was good.I understand these are challenging times but waiting in line at the Phoenix airport for a good three hours to obtain the car was very disappointing.
10.0 Excellent10 Jul. 2017
Seamless! Great car, great mileage!
10.0 Excellent31 May 2017
Car was clean and dependable. Check in clerk was pleasant and efficient.
10.0 Excellent29 May 2017
Loved it--and a great dealWe rented a VW Jetta, and it was perfect for driving around Arizona and Utah. Thrifty staff were helpful, and it was a no-stress rental--my favorite!
9.6 Excellent21 May 2017
Lucked out with a great price on a one-way rentalCar was clean, worked well, and you couldn't beat the price. Staff were friendly and helpful.The wait in Phoenix felt unnecessarily slow. I wish it had been possible to check in at a kiosk and add an additional driver mid-trip.
6.8 Good15 May 2017
The car was great, and so was the price.Picking up the car in PHX was a headache. The line was long and there weren't many staff. Luckily the video-machine allowed me to avoid waiting for hours, but I feel bad for the other folks.
4.8 Okay27 Apr. 2017
UnderstaffedGood car, easy dropAt pickup, very understaffed, and poorly organized, making a line of 6 people, a 45 min wait...few cars ready
10.0 Excellent23 Apr. 2017
Great rental at an even better priceWe got a full size car for our Arizona vacation. It was clean, well maintained and had great gas mileage on top of everything.Nothing
2.0 Mediocre17 Apr. 2017
MISLEADINGI booked "the special deal" and was told that it would be a SUV or intermediate. I was given a COMPACT that barely fit my guests.I booked "the special deal" and was told that it would be a SUV or intermediate. I was given a COMPACT that barely fit my guests. I have always rented Thrifty. Now my family I will never do business with this company again.
10.0 Excellent16 Apr. 2017
Easy and cheapQuick service and they let me pick my car (within reason).Wasn't at the airport, but none of the rentals at PHX are, do not Thrifty's fault.
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Rated no. 14
NU Car
4.9 Okay (34 reviews)
1 location in Phoenix
NU Car
Locations in Phoenix
  • 5.7
  • 5.8
  • 4.9
  • 4.1
  • 5.5
Recent reviews
4.0 Okay4 May 2021
Not being a major rental agency, the shuttle was more difficult to locate. Personnel were courteous and tried to assist. No car wash on premises so exterior was a little dirty. Was very disappointed in how they handled pick up and drop off times. Flight was early so car pick up was early. They accommodated the change but charged an extra day. We needed to return car two hours after set time and they wanted to charge what appeared to be another $500 per automated emails. A call to personnel was not more helpful. We had to change plans to avoid outrageous predatory additional costs. To add to a bad experience all restrooms were out of order at drop off. Bad overall experience.
4.0 Okay23 Mar. 2021
The off site thing was horrible and then they said the extra insurance I bought was from a third party vendor and would not really cover everything if i was involved in an accident so i had to buy more insurance. Just not good.
4.0 Okay14 Mar. 2021
I would never use kayak again given you affiliate with third rate companies like NU. Look them up, read their reviews. It is a third tier rents company. The location was atrocious, they nickel and dime everything. Kayak should be embarrassed they use.
10.0 Excellent11 Mar. 2021
Everything went smooth. They had sold the Vehicle we had reserved so we received a free upgrade to a bigger nice vehicle. Pick up and drop off went smoothly
4.0 Okay22 Feb. 2021
Not much- Will never rent from them againfirst car they tried to rent to us was so beat up I refused it and told them to get me something different
8.0 Excellent18 Feb. 2021
AffordableFaster pick up, clearer signs at the airport or at least emailed instructions. We had no idea where we were going and found a little sign that said to go the parking lot (easily missed) and once we got to the parking lot there was no way of knowing we were supposed to wait for a shuttle.
4.0 Okay16 Feb. 2021
The staff were kind.This is clearly the lowest budget car rental agency at the airport. The shuttle to the offsite rental agency is actually taped together inside (passenger door) and the inside cover of the door was gone completely. When the airport shuttle drops you off at the rental car agencies, it’s almost impossible to find the NU car location.
6.0 Good12 Feb. 2021
Still need a corrected with the right amount of money on there the first receipt to charge us for fuel the vehicle had over an amount of feeling it that we had picked it up from
2.0 Mediocre9 Feb. 2021
Nothing.The rental car location is not actually located at the airport!!! Therefore, 20-30 minutes needs to be added to each direction of your trip to be shuttled to the rental car location. At the rental car location, the staff is rude, slow, and generally incompetent. I did not feel safe in the car. Rent from somewhere else!
2.0 Mediocre3 Feb. 2021
Friendly shuttle driver... that's itIf they could not falsely advertise that would be great. They shouldn't be allowed to say this is an airport location when they are two shuttles away or a $20 taxi ride if you want to avoid those
Rated no. 15
Silvercar
10 Excellent (5 reviews)
1 location in Phoenix
Silvercar
Locations in Phoenix
  • 10
  • 10
  • 10
  • 10
  • 10
Recent reviews
10.0 Excellent15 Sep. 2018
Over the top service and excellent vehicle choice.We somehow got a special price on this rental, that being said, the service from staff, pick up, drop off and shuttle to and from the air were all first class. Very high tech coordination with the car unlocking when we got to the rental center. Included were satellite radio, navigation and surprisingly gas mileage over 40 mpg on the highway. This is a great rental opportunity for many.There was the fact that the car was an Audi Quattro, so smaller than I would normally rent, compared to my Ford Edge, but I cannot complain about anything.
10.0 Excellent1 May 2018
Great car - made me an Audi lover.Car pickup and drop off were very easy. Car was clean and ready to go.Nothing really comes to mind
10.0 Excellent4 Jan. 2017
Great rental experienceThey picked us up at the rental island, took us to Silvercar headquarters and off we went in a very clean Audi. I will definitely use them again!
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Rated no. 16
Airport Van
4.4 Okay (10 reviews)
1 location in Phoenix
Airport Van
Locations in Phoenix
  • 4.2
  • 4.4
  • 4.6
  • 4.4
  • 4.4
Recent reviews
2.0 Mediocre7 Jul. 2020
No one was there for us to pick up the van even though it was open. Looked very sketchy ended up canceling reservatuon.
5.6 Okay1 Jul. 2020
Full tank of gas, had to go directly to has station. Car could have been cleaned.
2.0 Mediocre11 Jun. 2020
Never hire them again. They gave us a bad vehicle
8.8 Excellent11 Jun. 2020
Super easy to rent, the process was very efficiently done.
2.0 Mediocre5 Jun. 2020
I did not clearly understand who the company is, what their name is and where they are located. I never received a confirmation from Kayak. I did not know the hours of operation. They were closed by the time I was able to figure out who and where they are located. I needed to rent from another company. Not a good experience.
2.0 Mediocre11 May 2020
Absolutely nothing
2.0 Mediocre9 May 2020
Never got the rental van. Rental site wasn't at the rental center, so you have to call for a shuttle. Shuttle phone number was busy for 25 minutes. Had to rent from someone else.
7.6 Good16 Mar. 2020
Staff was knowledgeable and helpful.Their temporary facility is a single wide and poorly marked mobile home.
2.0 Mediocre31 Jan. 2020
If they were out of business
Easirent
2 locations in Phoenix
Easirent
Locations in Phoenix
Recent reviews
Advance Car And Truck Rental
1 location in Phoenix
Advance Car And Truck Rental
Locations in Phoenix
Recent reviews
Carzi
1 location in Phoenix
Carzi
Locations in Phoenix
Recent reviews
Eagle Rent A Car
1 location in Phoenix
Eagle Rent A Car
Locations in Phoenix
Recent reviews
Europcar
1 location in Phoenix
Europcar
Locations in Phoenix
Recent reviews
Goldcar Rental SP
1 location in Phoenix
Goldcar Rental SP
Locations in Phoenix
Recent reviews
keddy by Europcar
1 location in Phoenix
keddy by Europcar
Locations in Phoenix
Recent reviews
Los Angeles Van Rentals
1 location in Phoenix
Los Angeles Van Rentals
Locations in Phoenix
Recent reviews
Rent-A-Wreck
1 location in Phoenix
Rent-A-Wreck
Locations in Phoenix
Recent reviews
Rhodium
1 location in Phoenix
Rhodium
Locations in Phoenix
Recent reviews
Sunnycars
1 location in Phoenix
Sunnycars
Locations in Phoenix
Recent reviews
6319 travellers who hired a car in Phoenix gave the car agency they used an average rating of 6.6

Car hire locations in or near Phoenix

Good to know

Most popular agency

Alamo

Most popular car type

Intermediate

Average price

$62/day

Good deal

$52/day

When to book a car hire in Phoenix

Average daily price per month
Car hire prices as pick-up date approaches

Car hire excess insurance in Phoenix

Collision Damage Waiver (CDW) & Theft Protection Waiver

Collision damage waiver and theft protection are insurance options that cover renters from paying high penalty fees if the car is stolen or returned damaged. Some Phoenix car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the rental price but not all of them. We recommend always be aware of your coverage when renting a car in in Phoenix.

Deductible

Keep in mind that car hire excess insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Phoenix car rental.

Top tips for hiring a car in Phoenix

  • Most tourists visiting Phoenix fly into the Sky Harbor International Airport. Here you’ll find it both easy and convenient to rent a car. All of the hire car companies are centrally located in one place. Although this building is off site from the airport, travelers can catch the shuttle just outside of baggage claim to get to the hire car center.
  • During your stay in Phoenix, you’ll definitely want to make a visit to the desert, where you’ll find many opportunities to enjoy nature. The Phoenix desert is home to a botanical garden, a zoo, and fishing lagoons. Rent a car and take the scenic route to the desert to enjoy views of the canyons and desert trees.
  • Tourists visiting Phoenix will likely have to take I-10 to travel from East to West around the city. Traveling along this highway, the glare from the sun can be unbearable at times -- be sure to have your sunglasses readily accessible to improve visibility and avoid eye strain.
  • Downtown Phoenix can experience the largest traffic jams in the city. Travel is most hectic in the business district during rush hour, which is Monday through Friday from 6:30 a.m. to 8:30 a.m. and in the evening from 4 pm. to 5:30 p.m. Traffic in the immediate downtown area might not clear up, however, until around 7:00 p.m. If you need to travel during these hours, be sure to visit the Arizona Department of Transportation website to learn about traffic accidents, construction, and other potential traffic slowdowns. They may provide you with alternative routes to make traveling easier.
  • 25% of our users found a car hire in Phoenix for $52 or less
  • Book your car hire in Phoenix at least 1 day before your trip in order to get a below-average price
  • Intermediate car hires in Phoenix are around 15% cheaper than other car types, on average

FAQs about hiring a car in Phoenix

  • Some car hire companies in Phoenix which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Alamo, Thrifty and Hertz

  • On average a hire car in Phoenix costs $62 per day.

  • Based on ratings and reviews from real users on KAYAK, the best car hire companies in Phoenix are Alamo (9.0, 790 reviews), National (9.0, 61 reviews), and Enterprise (8.2, 1133 reviews).

  • The average price of fuel in Phoenix is $4.94 per litre over the past 30 days. Filling up a tank of fuel costs between $59 and $79, depending on the car size.

  • Intermediate (Hyundai Accent or similar) is the most frequently booked car hire type in Phoenix.

  • Car hire companies onsite at Sky Harbor Intl airport include Alamo, Thrifty, Hertz, Fox, Dollar, Enterprise and National.

  • Car hire companies that offer shuttle or pick-up services from Sky Harbor Intl airport to off-airport locations include Alamo, Thrifty, Hertz, Fox, Dollar, Enterprise and National.

  • Take a look at our extensive car hire location map to find the best car hire deals near you.

  • A Intermediate car hire in Phoenix costs $55 per day, on average.

  • A Economy car hire in Phoenix costs $71 per day, on average.

  • A Standard car hire in Phoenix costs $105 per day, on average.

  • In Phoenix, cars are most frequently hired at Advance Car And Truck Rental 1805 East Sky Harbor Circle S, Phoenix, Maricopa County, Arizona (6 km from city centre ).

  • On average hiring a car in Phoenix costs $436 per week ($62 per day).

  • On average a car hire in Phoenix costs $1,867 per month ($62 per day).

  • When traveling to and through the desert, you’ll want to rent a car that can handle the rugged roads outside of town. Also, because Phoenix can be hot and dry, you should make sure your hire car has a good air conditioning system.

  • Phoenix has many highways for easy travel around the city. On the main highways, you can travel at a maximum speed of either 65 or 75 mph. In residential neighborhoods, you’ll have to slow down to speeds of a maximum of 25 mph.

  • Petrol prices in Phoenix are lower than that of the national average. Around the city, the price of petrol varies from around $2.50 to as high as $2.80 per gallon at places such as Costco or Fry's Fuel.

  • In Phoenix’s central business district, parking is at a premium despite its many metered parking spaces. This is especially true during special events like an Arizona Cardinals or Diamondbacks game. If you don’t mind walking, the Phoenix Convention Center has several parking garages around the downtown area, including one close to the Orpheum Theater and another near Heritage Square. During the weekend, you might also easily find street parking for a small fee. If parking on the street, be sure to look for signs related to parking time limits or no-parking zones to avoid getting a ticket.