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5 locations in Desert View
Filters
Reviews
4.0 Mediocre
May 2021
Pros:
Staff was very friendlyCons:
Policies should be listed on the site, very clearly, and bold!2.0 Poor
May 2021
Pros:
I liked nothing about my experience with Enterprise. I will never do business with them again.Cons:
Potentially having my car at the location it was reserved would be a start? When we got to the service counter it was closed directing people downstairs. When I got down there the Enterprise Agent Tyler told me my car/reservation was at another Enterprise location. He then proceeded ignore any and all followup questions I had and instead proceeded to talk to customers behind me as if I didn't exist. I've honestly never been treated so poorly in my life. Avis had my in a car 30 minuets later. Never again will I even consider Enterprise, such an awful company to close the entire service desk and direct people through one terrible agent.10.0 Wonderful
May 2021
Pros:
The staff were very nice and quickCons:
No8.0 Very Good
May 2021
Pros:
the associate that got checked us into the car was very good and patient with us. the type of car i reserved was not available and she took her time to allow us to decide on an alternate vehicle.Cons:
I was disappointed that i reserved an SUV and that one wasn't available. they us "upgrade" to a pickup truck. The pickup truck was much longer and wider, plus it was VERY inconvenient for us when travelling from destination to destination with luggage in an open truck, Every time we stopped to eat or check something out, we had to put the luggage in the interior of the vehicle for safety. Plus it rained when we went to the Grand Canyon.2.0 Poor
Apr 2021
Pros:
NothingCons:
Accept debit card transactions10.0 Wonderful
Apr 2021
Pros:
Comfortable ride. Great on gas. Efficient and easy staff to deal with.One location in Desert View
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Reviews
10.0 Wonderful
Oct 2019
Cons:
Color of car. It was a black car in Phoenix which resulted in a warm steering wheel some days but AC remedied the issue quickly.2.0 Poor
Aug 2019
Cons:
Everything. Counter staff not knowledgeable, customer service on the phone took 2 hours to correct error. Absolutely terrible experience.9.6 Wonderful
June 2019
Cons:
The time of my reservation for pick up was not correct. We were lucky that they still had a vehicle for us6.4 Okay
June 2019
Pros:
Clean, newer vehicle.Cons:
Vehicle I reserved and the vehicle they tried to give me were not the same. Had to pay $90 for an "upgrade", even though vehicle was in the same class.2.0 Poor
May 2019
Pros:
NothingCons:
They canceled my rental the evening before pick up because they were “out of cars” after booking nearly two months in advance4.4 Mediocre
May 2019
Pros:
NothingCons:
They could have not let 3rd parties over book them so there were no vehicles for my prepaid reservation.2 locations in Desert View
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Reviews
8.0 Very Good
Oct 2023
2.0 Poor
Oct 2022
10.0 Wonderful
Aug 2019
Pros:
Great customer service! Only place I’ll rent a car from! It was quick and easy. The return was easy as well.7.6 Good
June 2019
Pros:
Pick up at PHX was excellent. Drop off at LAX was slow and cumbersome, but no issuesCons:
Increasing number of agents at car dropoff4.0 Mediocre
Feb 2019
Pros:
Drop off easy. Pick up terrible.Cons:
Counter person at pick up in airport was not one bit helpful after he told us we booked pick up at a different Avis office 30 mins away. Next he told us that office was closed for the day. Said he could not help and to call Uber for ride to hotel. Called help number later that day, no help either.2.0 Poor
Oct 2018
Cons:
The car had a speed cap on it and I was driving from one state to another. I couldn't speed up with large semi's were merging onto the interstate and could not go with the flow of traffic. I had to drive this way for 3.5 hours before reaching the nearest Avis in Yuma. There they told me to switch cars but then said they didn't have any cars left for rental. When they couldn't reverse the speed cap on my car they somehow found another car available and I was able to take that one the rest of my way. I was promised a refund on my rental and I got 20$ back on an over 200$ rental. Not only was it very unsafe and an inconvenience, but I missed getting to California by my deadline by over an hour. Would never recommend this to anyone.One location in Desert View
Filters
Reviews
4.0 Mediocre
Oct 2022
10.0 Wonderful
Oct 2022
2.0 Poor
Sept 2022
2.0 Poor
Sept 2022
10.0 Wonderful
May 2021
Cons:
Staff was very friendly and quick.6.0 Okay
Apr 2021
Pros:
staff was plesasentCons:
The shuttle buss took a long time to pick us up at returnOne location in Desert View
Yes. Based on our information, THRIFTY in Camelback East is the cheapest car hire location in Phoenix. It is located at 1805 E Sky Harbor Circle South.
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