Pros: First Class organization!
Cons: I'm glad I decided to do business with FOX Rental!
Pros: Drop off excellent. Vehicle pick up poor as clerk very pushy and rude.
Cons: More courteous pick up personnel
Cons: On check in I was early although I knew I was coming in at 830am and not sure how time they had set for me wasn't around that time, also when I first started looking for a vehicle I chose a 4 door jeep as was same cost as 2 door jeep, once I finalized reservation I was only getting a 2 door which is not the end of the world. The man at counter told me my vehicle wasn't available and that my only option was for an upgrade. He told me because I was paying with an American Express and that I flew into Phoenix on Southwest I would get added discounts, so instead of paying $50 more per day it would only be $25 more per day and the only upgrade he was giving me was a four door jeep instead of a 2 door jeep. At the time I just wanted to get a vehicle and get out of there. I called customer service and was told I shouldn't have paid an upgrade fee since my vehicle wasn't available and he said there are no more discounts for American Express or Southwest. The customer service rep gave me his direct line to call once vehicle was returned to process a refund for what the counter employee charged me for. I would not recommend Fox to anyone because of how the counter employees do their business. I would recommend the customer service individual I spoke with as was very knowledgeable and EXTREMELY HONEST & HELPFULL!!
Cons: I was unable to use the rental at all and they would not refund the cost, despite several days' notice ahead of time. Large charge, no benefit.
Cons: Service was terrible when picking up the rental.
Cons: Got charged another day $100 for getting checked in 10 mins late (due to the big line not my fault)
Cons: I had to cancel travel plans because of colleges shutting down and my college students having to travel home. I want a refund. I cancelled before I was supposed to travel.
Cons: Due to COVID-19 outbreak and an unprecedented national emergency I tried to cancel my rental car but you refused. This denial for a refund or even a voucher was extremely rude and unbelievable in the face of the national crisis we are all facing. You should be ashamed as a company. I was able to get non refundable plane ticket vouchers without any push back at all the airlines try stepped up and did the right thing. Your company failed and I will never book with you again, not that you care about losing one costumer but I will tell others what happened.
Pros: Although short handed, the staff remained calm and did all they could to make it right.
Cons: The pickup process was extremely slow. Lack of manpower. Over an hour waiting in line and then another 30 minutes waiting on a car that wasn’t cleaned.
Cons: I rented a Jeep Wrangler and when I arrived to the location I was informed that there were no 4x4 vehicles which is the entire reason why I rented a car.
Pros: The staff tried to up sell me 100 times. Whatever. I get that. But my car was damaged. I noted it. Got in my car and it smelled of smoke. Upon return I was still charged some even though I paid up front AND I returned early. I wasn’t looking for money back, but at least be upfront with costs.
Cons: My car could have been cleaned. It wasn’t. It should have been detailed to not smell of smoke. And the staff could have been WAY more helpful.
Pros: Yes the staff was very friendly and helpful.
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Where can I find Fox hire cars in Phoenix?
Address1805 E Sky Harbor Circle South
|Monday||00:00 - 23:59|
|Tuesday||00:00 - 23:59|
|Wednesday||00:00 - 23:59|
|Thursday||00:00 - 23:59|
|Friday||00:00 - 23:59|
|Saturday||00:00 - 23:59|
|Sunday||00:00 - 23:59|
Phone+1 602 783 1524
Top tips for hiring a car from Fox in Phoenix
- Compact rental cars from Fox in Phoenix are around 52% cheaper than other car types, on average
FAQs about hiring a car from Fox in Phoenix
What is the most popular car hire from Fox in Phoenix?
Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type from Fox in Phoenix.
How many car hire locations does Fox have in Phoenix?
Fox has 1 car hire location in Phoenix. Take a look at our Fox hire location map to find the best car hires near you.
Does Fox have a car hire location at the airport: Sky Harbor Intl airport (PHX)?
Does Fox offer shuttle or airport pick-up services from Sky Harbor Intl airport (PHX)?