10.0
As expected Great counter assistantReviewed 18 May 2026
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2.0
Car not ready on timeReviewed 30 Apr 2026
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10.0
Great. But car has malfunctioning cameras which reduced available features and functionality.Reviewed 20 Feb 2026
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4.0
Not good - hidden fees, was told I owed $80ish at pickup, instead it was $240. Very disappointed with thisReviewed 14 Dec 2025
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10.0
Easy to check in and pickup car mostly on your phoneReviewed 14 Mar 2025
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8.0
We live in Clovis New Mexico and had to drive to Lubbock Texas to return the rental. I wished we had Hertz closer to where we liveReviewed 6 Feb 2025
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10.0
The pickup and drop-off experience is compromised by the proximity of the rental car parking area. You have to drag your luggage to a tram which is 20 minutes from the terminal door. It's not a Hertz issue, it's an airport design issue.Reviewed 1 Feb 2025
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10.0
very fast and practicalReviewed 7 Jan 2025
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2.0
I was quoted one price of $1100 and my credit card , so far has been build over $2000. No I need to spend hours on the phone fixing this.Reviewed 11 Nov 2024
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2.0
I booked a car via KAYAK one way from Phoenix to Tucson. In the booking it was stated that car is by agency choice. When I cam to pick-up, I was told that this is "manager special" and it is electric car with less than 100miles range, clearly not match to my booking. As a result I was charged extra $20 for gasoline car. I do not understand why I was offered the option that is clearly not suitable for my request and thus I was charged extra.Reviewed 14 Sept 2024
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2.0
When I arrived in Arizona, I made a reservation to go back home. I did it through the Internet and the Internet gave me the wrong dates. I ran to the airport because it was a Sunday. The only place that was open was the airport the guy at the airport I don’t remember his name. I told him that I made a reservation that I need to cancel it because the date was wrong. He said no problem. He would cancel it. I try to get a car to rent, but I only had my debit card The company does not take a debit card the rest of my cards I could not use, so young guy promised he would cancel reservation . Well, he didn’t and I kept getting emails. Finally I called the company after half hour finally someone came to the phone. The girl said no problem. She’ll cancel it for me that it was not canceled. Hopefully my card wasn’t charged so I’m not happy about the whole ordeal because I was promised it was gonna be canceled and it wasn’t and not only that the screen was open left open. I did ask him to close the screen. He said it was fine, so I’m hoping that my credit cards are not in the web somewhereReviewed 19 June 2024
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10.0
Airport signs could be a little less confusing.Reviewed 2 June 2024
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