3.9 Mediocre31 Jul. 2021
we asked for a toyota camry specifically online, also not being able to talk to someone was bad, the whole car renting proceedure needed to have a phone conversation so we do not get any dissappointing surprises when we come to pick up the car, so we will not be using budget again. we were told to accept an equivalent, a gmc terrain, which we did not like. ie. the push button shift, the rotating dial 4 x 4 control knob, the car didn't handle well compared to a camry, the head lite control was hard to figure out and the whole button pushing sequence was confusing, there is way to many keystrokes involved in just driving the car, also we wanted the camry for comfort and gas mileage, the gmc had very little passing power especially uphill, it handled horible and it's gas mileage was not what we expected, it is not the car we wanted to rent!! The woman at the office in yuma was polite as she had no control over the type of car we were supposed to get, so this needs to be fixed at the management level. We definately will go to other rental car companies in the future, you have lost a customer by not delivering what we ordered.
2.0 Mediocre20 May 2021
I cancelled the reservation but keep getting reminders and surveys about the experienceThe cancellation could have been processed
10.0 Excellent23 Nov. 2020
Staff was very helpful snd friendly. Great customer service! It was so easy fast and very smooth transaction we have had for car rentals.
10.0 Excellent5 Mar. 2018
Everything was easy, fast and pleasantnothing
4.0 Okay30 Jan. 2018
the car had a bad smell so we had to keep the aircontioning blowing alprice waa a good dealthe smell was disturbing
10.0 Excellent16 Jan. 2018
The drop off was speedy and the customer service was great!
8.0 Excellent14 Jan. 2018
No line up when dropping off in yuma
8.8 Excellent21 Dec. 2016
I got a really nice car for a low price. Car was in good condition.Showed up late to pick up car and the still car wasn't ready.
9.6 Excellent23 Sep. 2016
Friendliness of hotel staff.No free water bottles in room. HHonors number required for free Internet (free to sign up but I had to keep looking it up - use email address).
9.6 Excellent29 Jul. 2016
Great value - right when I needed it!It was there instantly - a great price on a rental car, available right away. I'm thrilled!