Overview

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Hotel Laguna Bacalar

Avenida Costera #479 Bacalar, 77930 Chetumal, QR, Mexico
+52 983 834 2206

$90+

Overall guest ratings

6.3/10 Good
based on 341 reviews

Review highlights

  • 8.8
  • 4.4
  • 4.2
  • 3.9

Good to know

  • Great view

Nearby

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    About

    Take in the views from the rooftop terrace when you stay at Hotel Laguna Bacalar. You can splash around at the outdoor pool, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. Other highlights include a children's pool, and rooms offer furnished balconies and room service.

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    Hotels.com

    Amenities

    • Free Wi-Fi
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Bicycle hire
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry service
    • Room service
    • Child pool
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    6.3 Good
    based on 341 reviews
    • 8.8 "Location is great."
    • 5.4 "Service is ok."
      7.0 "70% found the staff to be very friendly."
    • 4.4 "Value below average."
    • 4.2 "Breakfast is below average."
    • 3.9 "Rooms are not good."
      0.3 "Air conditioning was criticized by 97%."
      1.2 "88% complained about the bathroom."
      1.3 "87% didn't like the uncomfortable beds."
      0.4 "96% thought the tv was sub-standard."
      1.6 "For 84%, the rooms looked old."
      3.8 "62% said rooms were dirty."
      3.2 "68% said rooms were small."
      0.8 "92% thought they were poorly maintained."
      0.0 "100% found problems with the furniture."
    • 3.5 "Disappointing food."
      0.0 "For 100%, the dining experience was not enjoyable."
    • 3.3 "Not very clean."
      3.8 "62% said rooms were dirty."
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    Overall rating

    6.1 Good
    based on 208 reviews
    • 8.7 "Location is great."
    • 4.9 "Service is below average."
    • 3.9 "Value below average."
    • 3.8 "Rooms are not good."
      1.4 "For 86%, the rooms looked old."
      0.5 "95% thought the tv was sub-standard."
      1.3 "87% didn't like the uncomfortable beds."
      0.2 "Air conditioning was criticized by 98%."
    • 3.3 "Disappointing food."
    • 2.4 "Terrible amenities."
      2.3 "77% thought the building wasn't nice."
      0.2 "98% thought the facilities needed updating."

    Overall rating

    6.0 OK
    based on 132 reviews
    • 8.9 "Location is great."
    • 5.5 "Service is ok."
    • 3.9 "Rooms are not good."
      0.2 "Air conditioning was criticized by 98%."
      0.3 "97% thought the tv was sub-standard."
      1.2 "88% complained about the bathroom."
    • 3.6 "Disappointing food."
    • 2.2 "Horrible vibe."
      1.0 "90% criticized the unstylish hotel."
    • 1.9 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
    • 1.3 "Quite uncomfortable."
      0.2 "Air conditioning was criticized by 98%."
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    Good to know
    "Great view"
    data provided by TrustYou

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