Beds were not heavenly. Uncomfortable and pillows were not good. 1 bartender when 2 would be minimum for packed bar. Front desk wasn’t helpful.
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Amenities at The Westin Book Cadillac Detroit
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business centre
- Flat-screen TV
Reviews of The Westin Book Cadillac Detroit
8.7
Very good
512 verified ratings
Wonderful
332
Very good
48
Good
48
Okay
17
Fair
25
Mediocre
11
Poor
31
Summary of reviews
Guests say
Guests consistently praised the hotel's excellent location, with many finding it convenient for dining and exploring the area. Some guests appreciated the comfortable and spacious rooms, as well as the friendly staff. However, several reviews mentioned issues with customer service, cleanliness, and amenities, including problems with room maintenance, slow valet service, and unhelpful front desk staff. While some found the hotel clean and well-maintained, others noted lapses in housekeeping and upkeep. Overall, the location stands out as the hotel's strongest asset, though service and cleanliness could be improved.AI-generated from customer reviews
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Score by provider
8.4 out of 10
242 reviews
8.9 out of 10
165 reviews
8.6 out of 10
6 reviews
All reviews
Pros (+) Great location
Cons (-) Long check-in lines with little awareness of prompt customer service. No shower caps in the room! Difficult to procure any service. Inattentiveness even on concierge floor.
Pros (+) Staff was extremely professional, hotel in general was very nice, including the room, pool, etc. close to all stadiums, restaurants...Will definitely stay again.
Pros (+) Inadvertently booked the Westin in downtown rather than the airport but glad I did. Imposing, stately building and very good spacious bedroom.
Pros (+) seemed like the room I had was roomy, updated, and very clean. the bathroom looked like it had been recently renovated. The bed and bed linens, pillows were very comfortable. Nice lighting. Staff very attentive at desk and at entrance.
Cons (-) The restaurants downstairs were either very expensive, and mostly for meat eaters, or the other bar did not have any healthy food. If alot of people are there for business (i.e. not on vacation and therefore not there to indulge) would invest in more healthy eating venues.
Cons (-) We had a three hour wait in line to check in before the Lions game. Once we checked in, our room was not ready and we received no discount on the room for it not being available for the entire reservation time frame. The staff was slow and very unaccommodating. Completely unacceptable.
Location
1114 Washington Boulevard, Detroit, MI 48226
What's nearby
- Monroe Avenue Commercial Buildings391 m
- Cobo Center0.6 km
- Philip A. Hart Plaza0.6 km
- MGM Grand Detroit Casino0.7 km
- Fox Theatre0.7 km
- Greektown Casino0.8 km
- Comerica Park0.8 km
- Ford Field0.9 km
- Renaissance Center0.9 km
- MotorCity Casino1.6 km
- Detroit International Riverfront1.7 km
- Dry Dock Complex1.9 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
The Westin Book Cadillac Detroit
Which month has the cheapest rates at The Westin Book Cadillac Detroit?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at The Westin Book Cadillac Detroit is February, with an average nightly rate of $353. The most expensive month is May at $560 per night.
What is the cheapest day to book The Westin Book Cadillac Detroit?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book The Westin Book Cadillac Detroit is Sunday, with an average nightly rate of $350. The most expensive day is Friday at $841 per night.
How far in advance should you book The Westin Book Cadillac Detroit?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at The Westin Book Cadillac Detroit, book around 1 week in advance. This could save you approximately 17% compared to booking last minute.
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Distance to city centre | Nearest airport | Distance to airport |
|---|---|---|
0.7 km | Detroit Metropolitan Wayne County | 27.6 km |