1.9 Horrible27 Sep. 2021
Pick up was a disaster, long wait and much confusion between Avis, Budget and Payless. Car turned out to be an SUV that was backed up to a light post base so the rear door couldn’t be opened to put in luggage. Drop off was also a mess as there was no place to put the car and no directions to bus stop. I was directed into a spot which was partially blocked by a plastic post so I couldn’t get in straight. I also was not expecting to have $250 charged to my card when the rental was PREPAID!
10.0 Excellent27 Sep. 2021
The car windows would have benefited from a treatment of RainX...during a couple of rain storms the raindrops beaded up so much on the side windows and side mirrors that it was very difficult to see through them. I even stopped once to wipe them off, but they instantly beaded up again.
1.9 Horrible21 Sep. 2021
It began after reserving the car on Kayak, the rental was due back six hours before the time I had requested. Calls to priceline (Kayak went through priceline?) and payless were unhelpful as both said I needed to call the other to change a dropoff time. After four calls, two to each company I gave up, then I told them when I picked up the car and they said they couldn't help me either. Finally, I just dropped the car off at a time between my requested drop off and when they had scheduled me and was told it was fine and there would be no additional charge. Pick up was a nightmare, I waited for over two hours to pick up my car in Detroit. The process was poorly organized and service was slow, though the attendants at the desk were kind. The car was acceptably clean and nice. The return process was easy too. However, I was double charged for the car (from the third party I found the rental through and from Payless). I still haven't been able to get the charge from Payless removed from my card. An extra $228 with slow and unhelpful response.
1.9 Horrible7 Sep. 2021
Yikes - I recognize the challenges in today's rental car and employment market, but the DTW process is a total train wreck! Arrived to an office that was overwhelmed with people, lines that were not marked so that "your correct line" could not be easily identified, workers that were doing their best but angry customers, customers whose car weren't where they were sent or had overt mechanical issues, etc. The lot add additional cars parked all over and if there WAS signage for the exit, it was not apparent to me...or to the others who like me were creeping around the lot in the dark trying to get out. The process coming in was the same - left to park in the chaos where ever as no one directing traffic (or signage). Then someone comes and points me to a better place (after I'm already unpacked) and when we get there...no one there to help. I waylaid a rather lost worker to finally check out. If that's the rule at DTW, I will fly/rent elsewhere in the future.
2.0 Mediocre4 Jul. 2021
Payless did not have its own facility, but said to use Budget/Avis. When I arrived, there was a line for Budget and for Avis but none for Payless. When I asked the staff where I should go, an employee told me he wasn't sure if there was a Payless person around and he would have to check "in a minute." He then proceeded to sit at his computer terminal and ignore me for ten minutes. I had to ask another employee who the "Payless person" was, and finally someone helped me. But then, even though I had prepaid for my reservation, it turned out that they didn't have any cars available and had to contact "dispatch" to get one. I ended up waiting a long time for a car. The car had a dirty windshield and bad wipers and was hard to see out of when it rained.
2.0 Mediocre12 Jul. 2020
Nothing. Dumped Payless rental retrieval of rental car to Avis center where the lines were horrendous. Waited for more than an hour long to get a car instead of full size SUV for which I paid for. Most horrible rental car experience!
2.0 Mediocre3 Jul. 2020
The Budget car rental staff and policy are the worst I have ever dealt with. Especially Kayak. HOW CAN YOU LET A DRIVER RESERVE A VEHICLE THAT YOU MUST BE 25 TO RESERVE AND THEN CANCEL FOR A FEE. WITH NO AGE VERIFICATION. Completely B.SHAVE AGE VERIFICATION BEFORE RESERVING A CAR THAT REQUIRES A CERTAIN AGE TO EVEN PICK UP!!!!!
6.4 Good31 Jan. 2020
Car was nice, new, and clean.No one at front desk for 15-20 min when they opened. Hard to see signage at DTW. No one really there for dropoff outside too plus hard to see dropoff signage.
3.6 Mediocre27 Dec. 2019
Car smelled HEAVILY of marijuana and cleaning solution. Extra long wait for shuttle on both ends of the journey.
10.0 Excellent12 Nov. 2019
Friendly staff, easy pick up, and drop off.N/A