Book Dollar car rentals at Detroit Metropolitan Wayne County Airport

Detroit, MI, United States - Detroit Metropolitan Wayne County
1 Nov — 8 Nov
Detroit, MI, United States - Detroit Metropolitan Wayne County
Mon 1/11
Noon
Mon 8/11
Noon
Driver's age:

Pros

""Fast check out,r.""(in 3520 reviews)
"Even the was great."(in 389 reviews)
"A nice new clean ."(in 3460 reviews)

Cons

"ing from Dollar again."(in 256 reviews)
""(in 2963 reviews)
" was dirty and barebones."(in 3110 reviews)

Reviews

Overall rating7.3 GoodBased on 247 reviews
Cleanliness
7.6
Comfort
7.4
Overall
7.2
Pick-up/Drop-off
7.2
Value for money
7.2

Recent reviews

Traveller rating
47
24
26
29
0
Find reviews that mention:
4.0
I've been renting cars for decades--Dollar Detroit was the worstPros:Hertz took up where Dollar left off and gave me wonderful service. They picked up and rented a car to me.Cons:My plane was scheduled to arrive at 1am Friday in Detroit. When it was running late, my wife spent TWO AND A HALF HOURS trying to get through and let Dollar know about this (they kept putting her on hold). When she finally got through, they assured her that someone would be there, even though my plane was delayed. They failed to tell her that the Dollar shuttle stopped working at 1am! A Budget shuttle driver kindly recommended I take the Hertz shuttle. I was told by two Hertz employees that Dollar lies all the time about staying there for delayed flights. A whole line of people from Dollar had to go to Hertz. They were also lied to. I've been renting cars from Dollar for decades and always had good service. This was unprofessional and unacceptable.Reviewed 4 Jul. 2017
review fromkayak
2.0
Unbelievable Customer Service. Just Awful!!! ThePros:The Shuttle Driver was kind, considerate, professional. The ONLY positive part of this experience...besides the fact that I was able to walk through a fence to Hertz.Cons:Waited a very long time for shuttle from airport (3 Hertz, 2 National, 2 Budget passed by while waiting) Walked in the door with a group and the 2 agents behind the counter let us all know that there are no cars and it is an hour wait. They obviously believe they had cornered the market and felt they could do or say anything. It was UNBELIEVABLE!!!! They treated us like" tough for you." When I got to counter, I asked if the shuttle could take me to Hertz. She told me in a nasty, snarky, smirk tone that Hertz just bought us and you will wait there too. So I walked to Hertz (where I am a Hertz Gold Member), and secured a car in 15 minutes, with a kind, considerate, trained professional. I have been a Hertz Gold member for some years, but thought I would give this a try. I was NOT WORTH IT AND I WILL NEVER DO IT AGAIN. If Hertz did buy Dollar, I hope you train your customer service personnel. My money spends anyplace....and it won't be with these people.Reviewed 3 Oct. 2016
review fromkayak
2.0
Go to Alamo instead.Cons:Go to Alamo instead. Dollar tricks you into saying yes to insurance that is not mandatory. For me, that resulted in a rental cost that was nearly three times what appeared in the online reservation. Then they hold an additional $200 on your credit card. So, had I been stupid enough to carry out the transaction, the $103 charge I was expecting became a $500 hold on my card. I said no thanks and went to Alamo, where they don't hold the additional charge and they don't try to trick you into insurance that heavily inflates the rental cost. The charge they submitted at the time of the reservation was the real, actual final charge. They're also really nice and they give you bottled water (Alamo, NOT Dollar).Reviewed 13 Oct. 2015
review fromkayak
5.2
Dollar- they won't pick you up.Cons:Had a flat the first day- out of anyone's control. Customer service was VERY user-unfriendly: kept getting the same automated menu no matter what number we called. Could not get numbers for any physical offices and had difficulty getting a human being. Finally got someone- they told us Dollar would send someone out to put the donut on (for a fee, of course). Initially told the wait would be three hours (ended up being about an hour)- this was December in Michigan. Then told we could exchange the car, but had to drive it in to the closest office, 45 minutes away. Cust service couldn't get a hold of that office, so we had to drive on interstates at 50mph on the donut over an hour to exchange at a Hertz (Dollar's parent company). Unbelievable that they didn't send someone out with the exchange car. Killed a day of our vacation.Reviewed 2 Jan. 2018
review fromkayak
5.6
The print on this website is so small and the contPros:The car was clean and mechanically sound.Cons:When I arrived at my destination to pick up the car there were 20 parties on line waiting to be served and only 2 tellers. The line moved very slowly and I had to wait almost 50 minutes to check in. And that line always had at least 20 parties waiting in it. 2 tellers was just not enough staff to handle the volume of people coming through this facility. This is the kind of thing that an organization with the resources that Dollar has available to it should be able to anticipate.Reviewed 29 Aug. 2016
review fromkayak
5.6
Pros:A nice new clean carCons:service at the desk was not accommodating, they were not helpful when dropping off and trying to handle several bags and a babyReviewed 25 Jul. 2016
review fromkayak
8.0
Pros:Good customer service, in and out.Reviewed 7 Feb. 2018
review fromkayak
9.6
Pros:- Ease of rental - Value of rental - Assisted by Michelle King when she noticed that I was carrying more bags than I could handle; she rolled them for me up to the shuttle! She was definitely very helpful and gave me a very lasting positive impression of the rental agency.Cons:- Counter staff need coaching on friendlinessReviewed 29 Mar. 2016
review fromkayak
7.6
Out of Cars in the Middle of the NightPros:Brand new car with 6 milesCons:Dollar Rental Agency ran out of cars at 1am and shipped customers to Hertz ( Hertz owns Dollar) who was not equipped to handle the additional customers in the middle of the night. After an 1.5 hours of standing in line, I was on the road at 230am with a rate nearly double that of my original reservation. I was able to rectify the rate upon return, but was a headache.Reviewed 20 Jun. 2017
review fromkayak
3.2
Price very high for a car with nothingCons:The Price for the full package was absurd, the car has no confort and there was a brush on the backseat. I am never using this company again.Reviewed 17 Oct. 2016
review fromkayak
7.6
Too much time to pick-up carPros:Friendliness of staffCons:Off site location Airport bus and rental shuttle was needed to get to rental location; a process that took at least one hour!. No prior notification when booking car that there is a cashless system for tolls. Felt obligated to purchase prepaid tour (which I am inquiring about refund for unused day).Reviewed 12 Jan. 2018
review fromkayak
7.6
Pros:You get to pick your car from various in the same category.Cons:Long Line (too many customers, too few people at the counters).Reviewed 23 Aug. 2016
review fromkayak

Dollar car rentals near Detroit Metropolitan Wayne County Airport

334 Lucas Dr, Dollar car hires

Address

334 Lucas Dr

Hours

Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday09:00 - 17:00

Phone

+1 866 434 2226

Top tips for renting a car from Dollar at Detroit Metropolitan Wayne County Airport

  • 25% of our users found hire cars from Dollar at Detroit Metropolitan Wayne County Airport for $38 or less
  • Economy hire cars from Dollar at Detroit Metropolitan Wayne County Airport are around 60% cheaper than other car types, on average

FAQs about renting a car from Dollar at Detroit Metropolitan Wayne County Airport

  • On average a hire car from Dollar at Detroit Metropolitan Wayne County Airport costs $59 per day.

  • Intermediate (Hyundai Elantra or similar) is the most frequently booked hire car type from Dollar at Detroit Metropolitan Wayne County Airport.

  • 334 Lucas Dr is the closest Dollar hire car location to Detroit Metropolitan Wayne County Airport. The telephone number for this location is +1 866 434 2226.

  • Yes