Book Payless car rentals at Detroit Metropolitan Wayne County Airport

Reviews

Recent reviews

Traveller rating

Excellent

9

Good

2

Okay

4

Mediocre

5

Poor

0

Find reviews that mention:

car was cleancar smelled

get the carcustomer service

car availablecar was dirty

friendly staffnever rent

great pricecredit card

said they wouldeven though

great value

2.0

Pros:Nothing. Dumped Payless rental retrieval of rental car to Avis center where the lines were horrendous. Waited for more than an hour long to get a car instead of full size SUV for which I paid for. Most horrible rental car experience!Reviewed 12 Jul. 2020

review from

4.4

Pros:I liked they car itself and the price was good. But they do cut overhead to allow the good price.Cons:Customer service was terrible. The office is very small, cramped, and full of irate customers. You have to go into the office to return the car--and they are seriously understaffed. There was a very long line with only one register. They also provide very little guidance. The experience of returning the car took about 45 minutes. I felt that Kayak should issue a warning--"If contracting with with Payless, please allow for an extra hour." I felt terrible for the Payless staff--they seem to do their best in difficult circumstances. It must be a terrible place to work.Reviewed 19 Apr. 2017

review from

4.0

Decent car, bad customer servicePros:I got a Kia Forte which was clean, updated and had all the necessary things in a rental car.Cons:The guy checking me in didn't properly explain the option refueling with them properly. He said it's just time saver and the price was competitive. When I returned the car I confirmed that I would only be charged for the amount of gas I used which shouldn't have been much since the tank was almost full. When I checked my card statement thy charged me for he full tank, triple the cost of my original reservation. When I called to talk to them, they said it was on the receipt but the receipt wasn't printed properly because their printer was broken. I have contacted the corprotate office regarding the issue and am awaiting a response and refund.Reviewed 27 Jan. 2017

review from

2.0

Pros:The Budget car rental staff and policy are the worst I have ever dealt with. Especially Kayak. HOW CAN YOU LET A DRIVER RESERVE A VEHICLE THAT YOU MUST BE 25 TO RESERVE AND THEN CANCEL FOR A FEE. WITH NO AGE VERIFICATION. Completely B.SCons:HAVE AGE VERIFICATION BEFORE RESERVING A CAR THAT REQUIRES A CERTAIN AGE TO EVEN PICK UP!!!!!Reviewed 3 Jul. 2020

review from

2.8

Pros:Car was dirty, trash in back seat, gas tank 3/4 full. Terrible lines for checking and out, with no system behind counter to speed things up. Check in was terrible. No signs. Staff walked away from us without telling us to go inside to check in. Only one person on staff. No signs for shuttle bus. Zero instructions on catching shuttle. I found and ask a random mechanic who told me where shuttle was, but he was incorrect. Staffing, layout, organization, systems all bad. The false level in gas tank - bad. Dirty car w trash - bad.Reviewed 28 Jun. 2017

review from

2.0

Cons:Payless did not have its own facility, but said to use Budget/Avis. When I arrived, there was a line for Budget and for Avis but none for Payless. When I asked the staff where I should go, an employee told me he wasn't sure if there was a Payless person around and he would have to check "in a minute." He then proceeded to sit at his computer terminal and ignore me for ten minutes. I had to ask another employee who the "Payless person" was, and finally someone helped me. But then, even though I had prepaid for my reservation, it turned out that they didn't have any cars available and had to contact "dispatch" to get one. I ended up waiting a long time for a car. The car had a dirty windshield and bad wipers and was hard to see out of when it rained.Reviewed 4 Jul. 2021

review from

4.4

Bad NewsCons:Payless was desperately understaffed at Detroit Metro. The people working there were fine and professional but I stood in line for over 45 minutes while they were tearing around trying to find cars. I will never rent from them again and you shouldn't either. They should do the world a favor and close up shop.Reviewed 20 Sep. 2017

review from

5.2

Dirty Car, High Mileage, Bad mechanical conditionPros:short line (DTW). Fairly easy drop off and shuttle back to airportCons:Car was dirty, inside and out. Change left in cup holder, valet ticket on dash, trash on floor. Bad rattle underneath car (sounded like heat cover on catalytic converter was loose). Tires mis-matched and back one in need of replacement which made me nervous on snow and ice.Reviewed 13 Dec. 2017

review from

5.2

Cons:Drop off location in Detroit airport hard to find due to small and badly placed signs. At drop off, nobody to collect the car. Client has to note miles, time and gas level.Reviewed 9 Jun. 2017

review from

6.8

Pros:Car was great . Nice ride and comfortable.Cons:First time I've ever been charged up front for gas rather than just zapped at end if not filled prior to drop off. Told at time of pick up to bring in receipt for gas and charges would be removed. Seemed to make it necessary to go back into office - not good when in a hurry. Further, I had an early morning flight and it turns out office didn't open until well after I needed to be at terminal. Budget employee told me how to proceed (put receipt and my ONLY copy of contract in box with my email address and I'd be "handled"). This all happened but added an unnecessary delay and stress to drop off process.Reviewed 4 Jul. 2017

review from

9.2

Pros:Good value for the money.Cons:There was no owners manual in the car. I got a warning light and had to go on line to figure out what the light was saying.Reviewed 10 Jan. 2017

review from

5.6

Pros:Clean car.Cons:Long line with one person working the counter at drop off. No one to process the car at return for about 15 minutes.Reviewed 16 Oct. 2017

review from

More

• 5.8 /10Avis Hire Cars at DTW
• 6.6 /10National Hire Cars at DTW
• 5.9 /10Budget Hire Cars at DTW
• 8.0 /10Hertz Hire Cars at DTW
• 6.5 /10Thrifty Hire Cars at DTW
• 8.2 /10Alamo Hire Cars at DTW
• 8.6 /10Enterprise Hire Cars at DTW
• 6.3 /10Dollar Hire Cars at DTW

• How much does it cost to hire a car from Payless at Detroit Metropolitan Wayne County Airport?

  On average a hire car from Payless at Detroit Metropolitan Wayne County Airport costs $61 per day.

• What is the most popular hire car from Payless at Detroit Metropolitan Wayne County Airport?

  Intermediate (Hyundai Accent or similar) is the most frequently booked hire car type from Payless at Detroit Metropolitan Wayne County Airport.

• Where can I find Payless hire cars at Detroit Metropolitan Wayne County Airport?

  Building 287 Lucas Drive is the closest Payless hire car location to Detroit Metropolitan Wayne County Airport. The telephone number for this location is +1 734 941 0719.

• Does Payless offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County Airport (DTW)?

  Yes