Overview

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131 Hotel-Plaza

255 28th Street SW, Grand Rapids, MI 49548, United States
+1 616 241 6444

$105+

Overall guest ratings

4.8/10 OK
based on 278 reviews

Review highlights

  • 6.1
  • 4.8
  • 4.0
  • 3.3

Nearby

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    About

    When you stay at 131 Hotel-Plaza, you'll be within a 10-minute drive of Gerald R. Ford Museum and Public Museum of Grand Rapids. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. An indoor pool and a fitness center are other highlights, and rooms offer room service and free WiFi.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Internet
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Hot tub
    • Indoor pool
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Non-smoking rooms available
    • Concierge service
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    4.8 OK
    based on 278 reviews
    • 6.1 "Location is acceptable."
    • 4.8 "Service is below average."
      4.5 "55% indicated the reception staff was not good."
      2.5 "75% thought the service was unprofessional."
      1.4 "Bad housekeeping, according to 86%."
    • 4.0 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
    • 3.3 "Bar is not good."
    • 3.0 "Quite uncomfortable."
      2.5 "75% didn't like the uncomfortable beds."
      3.8 "62% thought it was too noisy."
      2.0 "Air conditioning was criticized by 80%."
    • 3.0 "Awful rooms."
      1.6 "84% said rooms were dirty."
      2.5 "75% didn't like the uncomfortable beds."
      0.9 "91% thought they were poorly maintained."
      2.4 "76% complained about the bathroom."
      2.1 "79% found problems with the furniture."
      2.1 "79% thought the tv was sub-standard."
      1.8 "82% said the bathroom was dirty."
      1.4 "For 86%, the rooms looked old."
      2.0 "Air conditioning was criticized by 80%."

    Overall rating

    5.2 OK
    based on 130 reviews
    • 6.4 "Location is acceptable."
    • 5.1 "Service is ok."
      6.1 "Only 61% found the staff to be friendly enough."
    • 3.3 "Not very comfortable."
      2.8 "72% didn't like the uncomfortable beds."
    • 3.1 "Awful rooms."
      1.8 "82% said rooms were dirty."
      2.8 "72% didn't like the uncomfortable beds."
      2.4 "76% complained about the bathroom."
      2.3 "77% said the bathroom was dirty."
    • 2.3 "Horrible pool."
    • 1.5 "Generally quite dirty."
      1.8 "82% said rooms were dirty."
      2.3 "77% said the bathroom was dirty."
    • 1.4 "Terrible amenities."
      1.2 "88% thought the building wasn't nice."
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    Overall rating

    4.5 OK
    based on 136 reviews
    • 5.1 "Service is ok."
      6.6 "Only 66% found the staff to be friendly enough."
    • 3.2 "Quite uncomfortable."
      2.6 "74% didn't like the uncomfortable beds."
    • 3.1 "Awful rooms."
      1.6 "84% said rooms were dirty."
      2.6 "74% didn't like the uncomfortable beds."
      1.0 "90% thought they were poorly maintained."
    • 2.8 "Horrible pool."
    • 1.4 "Terrible amenities."
      1.2 "88% thought the building wasn't nice."
    • 1.3 "Generally quite dirty."
      1.6 "84% said rooms were dirty."
      0.3 "97% thought it was rather dirty."

    Overall rating

    5.0 OK
    based on 11 reviews
    • 3.2 "Awful rooms."
    data provided by TrustYou

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