Overview

Hotel Lumen am Hauptbahnhof

Steindamm 19, 20099 Hamburg, Hamburg, Germany
+49 40 280 4323

$71+

Overall guest ratings

6.7/10 Good
based on 1,140 reviews

Review highlights

  • 8.5
  • 8.3
  • 5.6
  • 5.1

Good to know

  • Train station is close

Nearby

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    About

    Located in Saint Georg, this hotel is within a 10-minute walk of Hansaplast Fountain and Hamburger Kunsthalle. Moenckebergstrasse and Hamburg City Hall are also within 1 mi (2 km).

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    Expedia

    Amenities

    • Free Wi-Fi
    • ATM on-site
    • Internet
    • Room service
    • Express check out
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Air-conditioned
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    6.7 Good
    based on 1,140 reviews
    • 8.5 "Great service."
      8.2 "82% said the reception staff was great."
      8.0 "Housekeeping was great, according to 80%."
    • 8.3 "Location is great."
      10.0 "100% thought it was easy to get to the train station."
      8.9 "89% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.8 "Breakfast is mediocre."
      5.0 "Breakfast prices were ok, according to 50%."
    • 6.6 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
      6.3 "63% thought the cleanliness of the hotel was average."
      5.7 "Cleanliness of the bathroom was average, said 57%."
    • 6.5 "Average value."
      5.0 "Breakfast prices were ok, according to 50%."
    • 5.6 "Internet is average."
      5.4 "54% thought the wifi quality was ok."
    • 5.1 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
      6.9 "Beds were acceptable for 69%."
      5.7 "Cleanliness of the bathroom was average, said 57%."
    • 3.9 "Not very comfortable."
      2.8 "72% thought it was too noisy."
      1.6 "84% said rooms were small."
      2.0 "Air conditioning was criticized by 80%."
      1.5 "85% criticized the small bathroom."
    • 2.8 "Terrible amenities."
      3.2 "68% thought the building wasn't nice."
      3.8 "62% complained about the elevator."
      1.3 "For 87%, the lobby entrance was sub-standard."
      0.0 "100% were unhappy with the handicap accessible facilities."
      2.9 "71% found the grounds unpleasant."
    • 2.1 "Horrible vibe."
      2.9 "71% criticized the unstylish hotel."
      1.3 "For 87%, the lobby entrance was sub-standard."
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    Overall rating

    6.4 Good
    based on 410 reviews
    • 8.5 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
    • 8.5 "Location is great."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 6.9 "Breakfast is mediocre."
    • 6.7 "Average cleanliness."
      7.0 "70% said rooms were clean."
      6.2 "62% thought the cleanliness of the hotel was average."
    • 6.6 "Average value."
    • 5.1 "Rooms are ok."
      5.2 "For only 52%, the bathroom was ok."
      7.0 "70% said rooms were clean."
      6.9 "Beds were acceptable for 69%."
    • 2.9 "Terrible amenities."
      3.1 "69% thought the building wasn't nice."
    • 2.1 "Horrible vibe."
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    Overall rating

    5.9 OK
    based on 250 reviews
    • 8.4 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 7.8 "Good location."
      10.0 "100% thought it was easy to get to the train station."
    • 6.7 "Breakfast is mediocre."
    • 6.7 "Average cleanliness."
      6.6 "Only 66% said rooms were clean enough."
      6.7 "67% thought the cleanliness of the hotel was average."
    • 5.7 "Internet is average."
    • 4.7 "Rooms are not good."
      4.6 "54% complained about the bathroom."
      1.5 "85% said rooms were small."
      1.9 "81% thought they were poorly maintained."
    • 3.5 "Not very comfortable."
      1.5 "85% said rooms were small."
      2.4 "76% thought it was too noisy."
    • 2.6 "Terrible amenities."
      2.9 "71% thought the building wasn't nice."
      3.5 "65% complained about the elevator."
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    Overall rating

    5.5 OK
    based on 57 reviews
    • 8.4 "Location is great."
    • 8.2 "Great service."
    • 7.0 "High value."
    • 6.1 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
    • 4.7 "Rooms are not good."
    • 2.4 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."

    Overall rating

    6.7 Good
    based on 421 reviews
    • 8.5 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 8.4 "Location is great."
      9.9 "99% thought it was easy to get to the train station."
    • 6.8 "Average value."
    • 6.8 "Breakfast is mediocre."
    • 6.6 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
      5.7 "Cleanliness of the bathroom was average, said 57%."
      6.1 "61% thought the cleanliness of the hotel was average."
    • 5.8 "Internet is average."
    • 5.1 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
      5.2 "For only 52%, the bathroom was ok."
      6.8 "Beds were acceptable for 68%."
      5.7 "Cleanliness of the bathroom was average, said 57%."
    • 3.8 "Not very comfortable."
      2.7 "73% thought it was too noisy."
      1.7 "83% said rooms were small."
      2.0 "Air conditioning was criticized by 80%."
    • 2.6 "Terrible amenities."
      2.9 "71% thought the building wasn't nice."
    • 2.1 "Horrible vibe."
      2.7 "73% criticized the unstylish hotel."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Train station is close"
    data provided by TrustYou

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