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Sofitel Hangzhou Westlake
Top Luxury Hotel

333 West Lake Avenue, Hangzhou 310002, China
+86 571 8707 5858

$181+

Sofitel Hangzhou Westlake - Hangzhou - Building Provided by Leonardo
Sofitel Hangzhou Westlake - Hangzhou - Bedroom Sofitel Hangzhou Westlake - Hangzhou - Pool Sofitel Hangzhou Westlake - Hangzhou - Lobby Provided by Leonardo

Overall guest ratings

9.1/10 Excellent
based on 4,595 reviews

Review highlights

  • 9.8
  • 9.6
  • 6.2
  • 4.4

Good to know

  • Professional service
  • Great reception
  • Friendly service

Nearby

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    About

    Sofitel Hangzhou West Lake sits on the picturesque banks of the West Lake, beside Hangzhou's buzzing CBD downtown and Xihutiandi complex. Meticulously renovated, the hotel has re-opened with 233 luxury rooms and suites, with a contemporary all-day dining restaurant, classic Chinese restaurant, and the chic Le Bar. The pool, beauty salon and fitness center accompanies multi-functional banquet complex, the rooftop bar Sky Garden and conference room Le Lac with panoramic views of West Lake.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Babysitting or child care
    • Business centre
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • ATM on-site
    • Laundry facilities
    • Express check out
    • Cable or satellite TV
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Grill
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    Reviews

    Guest reviews

    • All reviews
    • Couples
    • Families
    • Business
    • Solo

    Overall rating

    9.1 Excellent
    based on 4,595 reviews
    • 9.8 "Incredible bar."
      8.3 "Delicious alcoholic drinks, according to 83%."
    • 9.6 "Terrific location."
      9.5 "Easily accessible by car, said 95%."
      9.6 "96% liked the proximity to shopping."
      9.4 "94% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% thought parking was inexpensive."
    • 8.6 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      8.3 "83% thought the service was very professional."
      7.3 "Housekeeping was great, according to 73%."
      8.0 "Management was excellent, said 80%."
    • 8.3 "Breakfast is good."
      9.2 "92% were happy with the price of the breakfast."
    • 6.4 "Rooms are ok."
      5.5 "For only 55%, the bathroom was ok."
      6.2 "62% thought the bathroom was big enough."
      5.7 "57% thought the kitchenette was ok."
    • 6.2 "Average comfort."
      5.4 "For only 54%, the noise level was all right."
      6.2 "62% thought the bathroom was big enough."
    • 4.4 "Value below average."
    • 2.4 "Disappointing wellness & sports facilities."
      0.8 "92% didn't like the fitness area."
    • 1.1 "Horrible pool."
    • 1.0 "Disappointing internet connection."
      0.7 "93% said the wifi quality was bad."
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    Overall rating

    9.0 Excellent
    based on 689 reviews
    • 9.3 "Terrific location."
      9.5 "Easily accessible by car, said 95%."
      9.7 "97% liked the proximity to shopping."
      9.5 "95% liked the proximity to sightseeing."
    • 8.7 "Great service."
      8.5 "85% said the reception staff was great."
      9.3 "93% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
    • 8.2 "Breakfast is good."
    • 6.1 "Rooms are ok."
      6.9 "69% said the view was so-so."
      5.9 "For only 59%, the bathroom was ok."
      6.4 "64% thought the bathroom was big enough."
    • 5.3 "Vibe was decent."
    • 4.6 "Value below average."
    • 1.5 "Horrible pool."
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    Overall rating

    9.2 Excellent
    based on 1,975 reviews
    • 9.7 "Terrific location."
      9.6 "Easily accessible by car, said 96%."
      9.2 "92% liked the proximity to sightseeing."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.7 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      8.3 "83% said the reception staff was great."
      7.4 "Housekeeping was great, according to 74%."
    • 8.4 "Breakfast is good."
    • 6.5 "Rooms are ok."
      5.6 "Only 56% said rooms were big enough."
      5.0 "For only 50%, the bathroom was ok."
    • 5.0 "Vibe was decent."
    • 4.3 "Value below average."
    • 1.2 "Horrible pool."
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    Overall rating

    9.3 Excellent
    based on 1,654 reviews
    • 9.7 "Terrific location."
      9.4 "Easily accessible by car, said 94%."
      9.6 "96% liked the proximity to shopping."
    • 8.7 "Great service."
      8.3 "83% said the reception staff was great."
      9.2 "92% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
    • 8.0 "Breakfast is good."
    • 7.3 "Nice rooms."
      8.2 "82% said rooms were clean."
      7.5 "75% thought the view was good."
      8.0 "80% said the beds were comfortable."
    • 4.7 "Value below average."
    • 0.9 "Disappointing internet connection."
      0.7 "93% said the wifi quality was bad."

    Overall rating

    8.8 Excellent
    based on 275 reviews
    • 9.7 "Terrific location."
      9.4 "Easily accessible by car, said 94%."
    • 8.2 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
      7.8 "78% thought the service was very professional."
    • 8.1 "Breakfast is good."
    • 6.4 "Rooms are ok."
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Good to know
    "Professional service"
    "Great reception"
    "Friendly service"
    data provided by TrustYou

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