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Sofitel Hangzhou Westlake

Top Luxury Hotel

333 West Lake Avenue, Hangzhou 310002, China

+86 571 8707 5858

$170+

Overview
Reviews
Photos
Map

Sofitel Hangzhou Westlake - Hangzhou - Building

Provided by Leonardo

Sofitel Hangzhou Westlake - Hangzhou - Bedroom

Provided by ICE Portal

Sofitel Hangzhou Westlake - Hangzhou - Lobby

Provided by Leonardo

Overall guest ratings

9.1/10 Excellent

based on 4588 reviews

Review highlights

Location

9.6
Bar and Beverages

9.1
Wellness Area

2.3
WiFi

1.5

Good to know

Good accessibility by car
Friendly service
Great reception

Nearby

About

Sofitel Hangzhou West Lake sits on the picturesque banks of the West Lake, beside Hangzhou's buzzing CBD downtown and Xihutiandi complex. Meticulously renovated, the hotel has re-opened with 233 luxury rooms and suites, with a contemporary all-day dining restaurant, classic Chinese restaurant, and the chic Le Bar. The pool, beauty salon and fitness center accompanies multi-functional banquet complex, the rooftop bar Sky Garden and conference room Le Lac with panoramic views of West Lake.

accorhotels.com

Amenities

Guest reviews

All reviews

Families

Business

Couples

Solo

Overall rating

9.1 Excellent

Based on 4,670 reviews

Location

9.6

Bar and Beverages

9.1

Service

8.5

Breakfast

8.2

Room

6.3

Comfort

5.9

Value for money

4.5

Wellness Area

2.3

WiFi

1.5

Overall rating

9.2 Excellent

Based on 2,054 reviews

Location

9.7

Service

8.7

Breakfast

8.3

Room

6.0

Vibe

5.2

Value for money

4.6

Overall rating

9.4 Excellent

Based on 1,634 reviews

Location

9.8

Service

8.5

Breakfast

8.0

Room

7.1

Value for money

5.0

WiFi

1.3

Overall rating

9.0 Excellent

Based on 700 reviews

Location

9.3

Service

8.8

Breakfast

8.1

Room

6.2

Value for money

4.8

Overall rating

8.8 Excellent

Based on 280 reviews

Location

9.7

Service

8.1

Breakfast

7.8

Room

6.5

Recent reviews

All reviews
Positive
Neutral
Negative

6.7

Pros: Location

Cons: My room look straight into a residential home.

Reviewed Jun 2017

review from
10.0

Pros: excellent stay ever I had. Good Room & good morning buffet. Good location very near Xi lake

Cons: nothing

Reviewed Jun 2017

review from
5.4

Pros: Good breakfast selection.Rooftop gardens great view.Staff tried hard.

Cons: Run down bedrooms. Silver fish in bathroom. Bad damp smell in bedroom and corridors. Staff uniforms were poor quality. Hot water charge in bar.

Reviewed Jun 2017

review from
3.8

Cons: Service is bad and it doesn't look like any of the Sofitel I went in other countries , this hotel looks like a local mainland hotel .

Reviewed Jun 2017

review from
9.6

Pros: Great location, very helpfull staff.

Cons: Oldfashion pool.

Reviewed May 2017

review from
9.2

Pros: The proximity to Westlake, the art museum and small galleries was perfect. As well, a variety of very good restaurants were within a walking distance. The concierges, Robin and Aaron were particularly...

Reviewed May 2017

review from
5.4

Pros: Rooms recently decorated

Cons: Swimming pool disgusting! Shocking that it is in operation! It is all peeling off and water not looking a good colour. Sauna was broken! Disappointing. Breakfast poor quality of food. Most ...

Reviewed May 2017

review from
7.1

Pros: Awesome: 1) Bed and room 2) Location - central to Hangzhou. Access to West Lake and all the restaurants

Cons: Not so awesome: 1) Popular place for wedding receptions - your nights may be noisy!

Reviewed May 2017

review from
10.0

Pros: Handy position for downtown and West Lake. All staff were helpful and standard of English was best in China. Good airport at Hangzhou although journey in to Hotel was slow.

Cons: Nothing

Reviewed Apr 2017

review from
8.0

Pros: I like those doorman and people work in the lobby. They are very helpful.

Cons: I don't like why cleaning people came to my room in the afternoon when I was gone. I felt very uncomfortable when people came into my room without telling me first.

Reviewed Apr 2014

review from

10.0

Pros: excellent stay ever I had. Good Room & good morning buffet. Good location very near Xi lake

Cons: nothing

Reviewed Jun 2017

review from
9.6

Pros: Great location, very helpfull staff.

Cons: Oldfashion pool.

Reviewed May 2017

review from
9.2

Pros: The proximity to Westlake, the art museum and small galleries was perfect. As well, a variety of very good restaurants were within a walking distance. The concierges, Robin and Aaron were particularly...

Reviewed May 2017

review from
10.0

Pros: Handy position for downtown and West Lake. All staff were helpful and standard of English was best in China. Good airport at Hangzhou although journey in to Hotel was slow.

Cons: Nothing

Reviewed Apr 2017

review from

6.7

Pros: Location

Cons: My room look straight into a residential home.

Reviewed Jun 2017

review from
7.1

Pros: Awesome: 1) Bed and room 2) Location - central to Hangzhou. Access to West Lake and all the restaurants

Cons: Not so awesome: 1) Popular place for wedding receptions - your nights may be noisy!

Reviewed May 2017

review from
8.0

Pros: I like those doorman and people work in the lobby. They are very helpful.

Cons: I don't like why cleaning people came to my room in the afternoon when I was gone. I felt very uncomfortable when people came into my room without telling me first.

Reviewed Apr 2014

review from

5.4

Pros: Good breakfast selection.Rooftop gardens great view.Staff tried hard.

Cons: Run down bedrooms. Silver fish in bathroom. Bad damp smell in bedroom and corridors. Staff uniforms were poor quality. Hot water charge in bar.

Reviewed Jun 2017

review from
3.8

Cons: Service is bad and it doesn't look like any of the Sofitel I went in other countries , this hotel looks like a local mainland hotel .

Reviewed Jun 2017

review from
5.4

Pros: Rooms recently decorated

Cons: Swimming pool disgusting! Shocking that it is in operation! It is all peeling off and water not looking a good colour. Sauna was broken! Disappointing. Breakfast poor quality of food. Most ...

Reviewed May 2017

review from

Photos

Sofitel Hangzhou Westlake - Hangzhou - Building

Provided by Leonardo

1/50

Sofitel Hangzhou Westlake - Hangzhou - Pool

Provided by Leonardo

2/50

Sofitel Hangzhou Westlake - Hangzhou - Lobby

Provided by Leonardo

3/50

Sofitel Hangzhou Westlake - Hangzhou - Lounge

Provided by Leonardo

4/50

Sofitel Hangzhou Westlake - Hangzhou - Restaurant

Provided by Leonardo

5/50

Sofitel Hangzhou Westlake - Hangzhou - Spa

Provided by Leonardo

6/50

Sofitel Hangzhou Westlake - Hangzhou - Gym

Provided by Leonardo

7/50

Sofitel Hangzhou Westlake - Hangzhou - Attractions

Provided by Leonardo

8/50

Sofitel Hangzhou Westlake - Hangzhou - Outdoor view

Provided by Leonardo

9/50

Sofitel Hangzhou Westlake - Hangzhou - Bedroom

Provided by Leonardo

10/50

Sofitel Hangzhou Westlake - Hangzhou - Front desk

Provided by Leonardo

11/50

Sofitel Hangzhou Westlake - Hangzhou - Bedroom

Provided by Leonardo

12/50

Sofitel Hangzhou Westlake - Hangzhou - Bedroom

Provided by Leonardo

13/50

Sofitel Hangzhou Westlake - Hangzhou - Conference room

Provided by Leonardo

14/50

Sofitel Hangzhou Westlake - Hangzhou - Conference room

Provided by Leonardo

15/50

Sofitel Hangzhou Westlake - Hangzhou - Restaurant

Provided by Leonardo

16/50

Sofitel Hangzhou Westlake - Hangzhou - Conference room

Provided by Leonardo

17/50

Sofitel Hangzhou Westlake - Hangzhou - Restaurant

Provided by Leonardo

18/50

Sofitel Hangzhou Westlake - Hangzhou - Restaurant

Provided by Leonardo

19/50

Sofitel Hangzhou Westlake - Hangzhou - Restaurant

Provided by Leonardo

20/50

Sofitel Hangzhou Westlake - Hangzhou - Conference room

Provided by Leonardo

21/50

Sofitel Hangzhou Westlake - Hangzhou - Conference room

Provided by Leonardo

22/50

Sofitel Hangzhou Westlake - Hangzhou - Spa

Provided by Leonardo

23/50

Sofitel Hangzhou Westlake - Hangzhou - Bedroom

Provided by Leonardo

24/50

Sofitel Hangzhou Westlake - Hangzhou - Spa

Provided by Leonardo

25/50

Sofitel Hangzhou Westlake - Hangzhou - Bedroom

Provided by Leonardo

26/50

Sofitel Hangzhou Westlake - Hangzhou - Conference room

Provided by Leonardo

27/50

Sofitel Hangzhou Westlake - Hangzhou - Conference room

Provided by Leonardo

28/50

Sofitel Hangzhou Westlake - Hangzhou - Bathroom

Provided by Leonardo

29/50

Sofitel Hangzhou Westlake - Hangzhou - Bedroom

Provided by Leonardo

30/50

Sofitel Hangzhou Westlake - Hangzhou - Living room

Provided by Leonardo

31/50

Sofitel Hangzhou Westlake - Hangzhou - Restaurant

Provided by Leonardo

32/50

Sofitel Hangzhou Westlake - Hangzhou - Bedroom

Provided by Leonardo

33/50

Sofitel Hangzhou Westlake - Hangzhou - Outdoor view

Provided by Leonardo

34/50

Sofitel Hangzhou Westlake - Hangzhou - Outdoor view

Provided by Leonardo

35/50

Sofitel Hangzhou Westlake - Hangzhou - Outdoor view

Provided by Leonardo

36/50

Sofitel Hangzhou Westlake - Hangzhou - Bedroom

Provided by Agoda

37/50

Sofitel Hangzhou Westlake - Hangzhou - Building

Provided by Agoda

38/50

Sofitel Hangzhou Westlake - Hangzhou - Bedroom

Provided by ICE Portal

39/50

Sofitel Hangzhou Westlake - Hangzhou - Bathroom

Provided by ICE Portal

40/50

Sofitel Hangzhou Westlake - Hangzhou - Conference room

Provided by ICE Portal

41/50

Sofitel Hangzhou Westlake - Hangzhou - Building

Provided by Agoda

42/50

Sofitel Hangzhou Westlake - Hangzhou

Provided by Agoda

43/50

Sofitel Hangzhou Westlake - Hangzhou - Bedroom

Provided by Hotels.com

44/50

Sofitel Hangzhou Westlake - Hangzhou - Bathroom

Provided by Hotels.com

45/50

Sofitel Hangzhou Westlake - Hangzhou - Gym

Provided by Hotels.com

46/50

Sofitel Hangzhou Westlake - Hangzhou - Outdoor view

Provided by Hotels.com

47/50

Sofitel Hangzhou Westlake - Hangzhou - Lounge

Provided by Hotels.com

48/50

Sofitel Hangzhou Westlake - Hangzhou - Outdoor view

Provided by Hotels.com

49/50

Sofitel Hangzhou Westlake - Hangzhou - Lobby

Provided by Hotels.com

50/50

Map