Overview

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Sofitel Hangzhou Westlake
Top Luxury Hotel

333 West Lake Avenue, Hangzhou 310002, China
+86 571 8707 5858

$181+

Overall guest ratings

9.1/10 Excellent
based on 4,595 reviews

Review highlights

  • 9.8
  • 9.6
  • 6.2
  • 4.4

Good to know

  • Professional service
  • Great reception
  • Friendly service

Nearby

    show all

    About

    Sofitel Hangzhou West Lake sits on the picturesque banks of the West Lake, beside Hangzhou's buzzing CBD downtown and Xihutiandi complex. Meticulously renovated, the hotel has re-opened with 233 luxury rooms and suites, with a contemporary all-day dining restaurant, classic Chinese restaurant, and the chic Le Bar. The pool, beauty salon and fitness center accompanies multi-functional banquet complex, the rooftop bar Sky Garden and conference room Le Lac with panoramic views of West Lake.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Babysitting or child care
    • Business centre
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • ATM on-site
    • Laundry facilities
    • Express check out
    • Cable or satellite TV
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    9.1 Excellent
    based on 4,595 reviews
    • 9.8 "Incredible bar."
      8.3 "Delicious alcoholic drinks, according to 83%."
    • 9.6 "Terrific location."
      9.5 "Easily accessible by car, said 95%."
      9.6 "96% liked the proximity to shopping."
      9.4 "94% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% thought parking was inexpensive."
    • 8.6 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      8.3 "83% thought the service was very professional."
      7.3 "Housekeeping was great, according to 73%."
      8.0 "Management was excellent, said 80%."
    • 8.3 "Breakfast is good."
      9.2 "92% were happy with the price of the breakfast."
    • 6.4 "Rooms are ok."
      5.5 "For only 55%, the bathroom was ok."
      6.2 "62% thought the bathroom was big enough."
      5.7 "57% thought the kitchenette was ok."
    • 6.2 "Average comfort."
      5.4 "For only 54%, the noise level was all right."
      6.2 "62% thought the bathroom was big enough."
    • 4.4 "Value below average."
    • 2.4 "Disappointing wellness & sports facilities."
      0.8 "92% didn't like the fitness area."
    • 1.1 "Horrible pool."
    • 1.0 "Disappointing internet connection."
      0.7 "93% said the wifi quality was bad."
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    Overall rating

    9.0 Excellent
    based on 689 reviews
    • 9.3 "Terrific location."
      9.5 "Easily accessible by car, said 95%."
      9.7 "97% liked the proximity to shopping."
      9.5 "95% liked the proximity to sightseeing."
    • 8.7 "Great service."
      8.5 "85% said the reception staff was great."
      9.3 "93% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
    • 8.2 "Breakfast is good."
    • 6.1 "Rooms are ok."
      6.9 "69% said the view was so-so."
      5.9 "For only 59%, the bathroom was ok."
      6.4 "64% thought the bathroom was big enough."
    • 5.3 "Vibe was decent."
    • 4.6 "Value below average."
    • 1.5 "Horrible pool."
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    Overall rating

    9.2 Excellent
    based on 1,975 reviews
    • 9.7 "Terrific location."
      9.6 "Easily accessible by car, said 96%."
      9.2 "92% liked the proximity to sightseeing."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.7 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      8.3 "83% said the reception staff was great."
      7.4 "Housekeeping was great, according to 74%."
    • 8.4 "Breakfast is good."
    • 6.5 "Rooms are ok."
      5.6 "Only 56% said rooms were big enough."
      5.0 "For only 50%, the bathroom was ok."
    • 5.0 "Vibe was decent."
    • 4.3 "Value below average."
    • 1.2 "Horrible pool."
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    Overall rating

    9.3 Excellent
    based on 1,654 reviews
    • 9.7 "Terrific location."
      9.4 "Easily accessible by car, said 94%."
      9.6 "96% liked the proximity to shopping."
    • 8.7 "Great service."
      8.3 "83% said the reception staff was great."
      9.2 "92% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
    • 8.0 "Breakfast is good."
    • 7.3 "Nice rooms."
      8.2 "82% said rooms were clean."
      7.5 "75% thought the view was good."
      8.0 "80% said the beds were comfortable."
    • 4.7 "Value below average."
    • 0.9 "Disappointing internet connection."
      0.7 "93% said the wifi quality was bad."

    Overall rating

    8.8 Excellent
    based on 275 reviews
    • 9.7 "Terrific location."
      9.4 "Easily accessible by car, said 94%."
    • 8.2 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
      7.8 "78% thought the service was very professional."
    • 8.1 "Breakfast is good."
    • 6.4 "Rooms are ok."
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Good to know
    "Professional service"
    "Great reception"
    "Friendly service"
    data provided by TrustYou

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