Overview

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Sheraton Hanoi Hotel

K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Vietnam
+84 437 199 000

$134+

Overall guest ratings

8.6/10 Excellent
based on 610 reviews

Review highlights

  • 10.0
  • 9.0
  • 8.8
  • 6.5

Good to know

  • Friendly atmosphere
  • Great view

Nearby

    show all

    About

    Situated on the shores of Hanoi’s West Lake with its many local attractions, we are just a quick drive to the bustling city centre. The Old Quarter, also temptingly close by, is home to Hoan Kiem Lake, Hanoi Grand Theatre, and unforgettable boutiques. Enjoy our courtyard and four excellent restaurants, or host a larger event at one of ten flexible indoor or outdoor event spaces. When it’s time to replenish, visit the Lily Relaxation Centre with adjacent outdoor pool and Lakeside Garden. Our 299 spacious guest rooms, including 16 suites, feature panoramic West Lake views and the incomparable comfort of the Sheraton Signature Sleep Experience. Vietnamese and French colonial décor, as well as soaring ceilings, infuse each room with grace.

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    Amenities

    • Fitness centre
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Tennis
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Free parking
    • Pool table
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Spa
    • Child pool
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.6 Excellent
    based on 610 reviews
    • 10.0 "Excellent wellness & sports facilities."
      10.0 "top-notch fitness area, thought 100%."
    • 9.0 "Perfectly clean."
      9.5 "95% said rooms were clean."
    • 8.8 "Breakfast is good."
    • 8.6 "Great service."
      8.9 "89% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      8.9 "89% thought the service was very professional."
    • 8.2 "Comfort level is high."
      9.3 "93% thought rooms were spacious."
      10.0 "100% said the beds were comfortable."
      10.0 "100% liked the big bathroom."
    • 6.5 "Average value."
    • 5.7 "Vibe was decent."
    • 3.7 "Internet is poor."
      3.4 "66% said the wifi quality was bad."
      4.4 "56% thought it was overpriced."
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    Overall rating

    8.5 Excellent
    based on 134 reviews
    • 8.6 "Food is delicious."
    • 8.5 "Comfort level is high."
    • 8.3 "Great service."
    • 7.1 "Nice rooms."
      9.8 "98% thought the view was good."
    • 6.9 "Average amenities."

    Overall rating

    8.7 Excellent
    based on 109 reviews
    • 8.9 "Breakfast is good."
    • 8.3 "Great service."
    • 7.2 "Good amenities."
      7.1 "71% thought the building was wonderful."

    Overall rating

    8.9 Excellent
    based on 341 reviews
    • 8.9 "Breakfast is good."
    • 8.7 "Great service."
      9.1 "91% found the staff to be very friendly."
    • 7.4 "Good location."
    • 7.2 "Good amenities."
      7.0 "70% thought the building was wonderful."
    • 7.0 "Nice rooms."
    • 6.8 "Average value."
    • 5.8 "Vibe was decent."
    • 3.7 "Internet is poor."
    View all review categories

    Overall rating

    8.5 Excellent
    based on 24 reviews
    • 8.6 "Great service."
    Good to know
    "Friendly atmosphere"
    "Great view"
    data provided by TrustYou

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