Aqua Aloha Surf Waikiki

I liked the beautiful hawaiian music constantly playing in the lobby. I liked how there was a towel card for a towel. I like the balcony in our room. Some of the staff was friendly.

There were many things that were not satisfactory. I could go on and on but the room nor the hotel measured up. We were told to pay extra fees and costs before signing in. We felt tricked and deceived with this on the booking site. It is in grey and at the bottom after the purchase of the room was made. When asked about things to do in honolulu the front desk would say we need to ask the other company sharing the counter. They wouldn't offer any ideas. Our hotel room was dirty especially the carpet. The bed had an old mattress and was completely saggy and curved in the middle. I'm still recovering. The couch was old and dirty. The ceiling was blotchy and stained as was the floor. I have photos. The room was small compared to the images of the website. I had to ask for a different room (the one we finally got) He hesitated and didn't want to make the change. The food in the restaurant was unsatisfactory. The scrambled eggs were wet and soggy. The pancakes were fresh because you could see them being made next to where they put them on the plate. But they still weren't good. The coffee was very poor. Only powdered creamer and weak milk for the cofffee. The bread for toast was second grade. The croissants stale. The knives and forks were all dirty. The Chinese woman that worked there was very rude and shouted at us for being 2 minutes late 9:02 am. I had to go to the front desk to ask the guy to get us in. She had a scowl on her face every morning. The terrace was ugly and lots of noise from the construction and pigeons kept coming onto the table. I am still in shock of the experience.

central location

check in lady was just abrupt, other than that staff were pleasant. Breakfast is not the best.

Location is okay

The food was terrible. The bed was very small. We are asian and the double bed is more like a single bed. I really dont the air conditioner is right beside the bed which is very uncomfortable because if you are on that side, you will likely get sick. The aircon is blowing in my face and I always wake up with headache. Really not comfortable staying in this hotel. It was noisy because of the construction beside the building.

Day staff was friendly and courteous, night staff not so much. Breakfast was very disappointing, worst hotel breakfast we have ever experienced. Food was terrible, dining room and eating area not much better.

Breakfast Parking was very expensive and almost non-existent