Cons (-) I stayed for three nights, on the 14th floor. I did not have hot water for any of the days, my ac unit would cut in and out, and the television would stop working around midnight every night due to po...
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3 stars
Hilton Knoxville
501 West Church Avenue, Knoxville, TN 37902-2591, United States
Knoxville, TN
See location+1 865 523 2300Photos of Hilton Knoxville
Overview
Hilton Knoxville is set in Knoxville and is within a short walk of local attractions, such as Three Rivers Rambler and Gay Street. Just a short stroll from the East Tennessee History Center, it offers contemporary rooms equipped with a refrigerator.
Hilton Hotel Knoxville has recently undergone refurbishment and features an outdoor pool, an express check-in and check-out feature and valet parking. Welcoming and helpful staff are available 24 hours a day.
There are 317 modern rooms at Hilton Knoxville, each offering all the essentials to ensure a comfortable stay.
Knoxville Hilton has its own on-site restaurant, perfect for guests wishing to eat in. Alternatively, there are a choice of other dining options in the surrounding area. For guests with day trips planned, the hotel offers packed lunches if required.
Hilton Knoxville is close to the area's well-known tourist attractions, including L&N Station, which is a short walk away. Neyland Stadium is a quick drive away.
Latest deals for Hilton Knoxville
Luxury Room
Queen room
Standard Room
King room
Double room
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Hilton Knoxville
- Outdoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business centre
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24-hour front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Hypoallergenic
- Hypoallergenic pillow
- Allergy-free room
- No smoking
- Designated smoking area
Dining
- Grocery deliveries
- Packed lunches
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
General
- Family rooms
- Seating area
- Interconnected room(s) available
- Telephone
- Privacy curtain
- Storage available
Kitchen
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchenette
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bathroom
- Shower
- Hairdryer
- Bathrobe
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
Parking and transportation
- Parking
- Valet parking
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Bicycle hire
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Terrace/Patio
Family friendly
- Kids meals
Fitness
- Fitness centre
Pool
- Outdoor pool
Reviews of Hilton Knoxville
7.8
Good
805 verified ratings
Wonderful
422
Very good
116
Good
105
Okay
48
Fair
38
Mediocre
30
Poor
46
Summary of reviews
Guests say
Guests appreciated the great location and friendly staff at the hotel, highlighting its cleanliness and convenience. However, many expressed dissatisfaction with noise levels, parking fees, and a lack of certain amenities, such as a hot tub and microwave in rooms. Some guests also encountered issues with check-in and false fire alarms, which affected their overall experience.AI-generated from customer reviews
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Score by provider
7.8 out of 10
1 review
7.6 out of 10
12 reviews
All reviews
Pros (+) Staff was extremely friendly and food was great.
Cons (-) Bar staff could use some help pouring more than draft beer and shots. Great thing is you are just a few blocks from Market Square or Old City.
Cons (-) We went to check in and was told that our payment was declined and we had to go to a different hotel.
Cons (-) Free WiFi
Pros (+) Location, price and value make the Hilton Knoxville a good choice.
Cons (-) Why does the hotel only operate 1 elevator even there are consistently lines in the lobby waiting on elevator service?
Cons (-) Our feet hung off the edge of the “king-sized” bed. I’m not sure how this was possible, considering I’m 5’5” and our bed at home (a queen) is perfectly accommodating. Disappointing.
Cons (-) Overbooking policy, which resulted in cancellation of our confirmed reservation.
Pros (+) They had a Starbucks in the building.
Cons (-) The office chair in the room looked like a dog chewed the stuffing out of it, the shower curtain was moldy, the shower wall had stains on it from where it had been moldy and had water damage, the bath...
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Pros (+) The location is great for walking around downtown. The hotel was clean, and the associates were really friendly. Also, the fitness room has a decent amount of equipment in it which was nice.
Cons (-) I wished that there was a sink and mirror outside of the bathroom. It would be helpful when you need to get ready and the other person staying with you can still use the restroom. Parking is expensive...
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Pros (+) Comfy beds, thoughtful room service.
Cons (-) Only three elevators for 15+ floors? It was a nightmare waiting for one to come down and actually fit in one when it did. I took the stairs every time after that.
Location
501 West Church Avenue, Knoxville, TN 37902-2591
What's nearby
- Medical Arts Building193 m
- East Tennessee Historical Society214 m
- Tennessee Theatre250 m
- Bijou Theatre255 m
- First Baptist Church262 m
- Knox County Courthouse300 m
- Sunsphere Tower345 m
- Gay Street348 m
- Market Square377 m
- Andrew Johnson Building379 m
- L&N Station0.5 km
- Knoxville Riverboat Company0.6 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Hilton Knoxville
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See most recommended stays in KnoxvilleGood to know
Value for money | 7.3 |
|---|---|
Distance to city centre | 0.2 km |
Nearest airport | Knoxville McGhee Tyson |
Distance to airport | 18.5 km |
Everything you need to know for your stay in Knoxville
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