Good
7.0
Pros:
I love IBIS BARAJAS for it’s simplicity and location The staff is friendly and helpful
Cons:
I have been going to this location since it opened and it’s starting to look run down and a bit dirty ( old towels and moldy grout. The TV was wonky and worked terrible. The Paris Airport IBIS is even worse! Both need to be freshened up.
Poor
1.0
Pros:
The breakfast was ok.
Cons:
We booked a room for 2 adults and 3 children under 7 but it went through as 1 adult and 3 children. On arrival we were told you can’t have more than 3 people in a room so we would need to book another room. The staff were rude and questioned us. We showed them the booking.com printout and they said they would need to take it up with booking.com but could offer us a second room for €45 euro including breakfast. This was ok but it was a shame that the receptionist and senior manager created a stressful situation before offering this solution. What they should have done is (a) smiled, (b) asked for the booking reference, and (c) gone into their office to discuss how to deal with it. It was particularly annoying when the manager refused to answer my question whether it makes any difference between 4 and 5 on the booking as with 4 on the booking they had still accepted it and so should have given us the second room for no charge. The manager answered my question with another question why I had put only one adult. I got quite angry at this point. Once we got this sorted the manager was very nice at breakfast service and serving coffee whilst we waited for a taxi so it was a shame that the amateurish (bad) service at the start spoiled the atmosphere. I feel they should have given us the second room without charge as they had accepted a 4 person booking for a single room. I am sure I had selected 2 adults, it’s possible I had made a mistake, as I found the booking.com page quite confusing with all the different drop down options. I don’t know. But there was an error as the booking.com system accepted a 4 person booking for a 3 person maximum occupancy room. If I specify 2 adults and 3 children on the search form (which I certainly did) it should not be possible to select another option when confirming.
Okay
5.0
Cons:
There was no tea / coffee making facility in the room. The bed was very simple for the price. There was no water or drinks / the lady was too busy checking people in and so I could not get some water to drink.
Excellent
9.0
Pros:
Great friendly and always available staff. All clean and tidy!
Excellent
8.0
Pros:
Arrived late and left very early. The lady on reception was fantastic... Very helpful...
Excellent
10.0
Pros:
Location is perfect.
Cons:
Breakfast was a bit disappointing but I think that's only because of the Corona virus, as I have stayed there many times and breakfast is usually excellent.
Good
7.0
Pros:
Ease of access to airport
Cons:
Price of taxi from airport. needs to be mentioned re precooked taxi or use uber
Excellent
9.0
Pros:
Location close to Madrid airport. Shuttle service from/to airport. Room was clean and orderly.
Cons:
After arriving after midnight we slept until 10:00 and missed breakfast. Our fault! In our opinion most guests at this property are in transit and extending the 'breakfast' buffet to 11:30 or 12:00 would seem to be appropriate.
Excellent
8.0
Pros:
Price and location and free airport shuttle
Cons:
Too many people waiting for same shuttle in the morning to go to the airport
Good
6.2
Pros:
If you need a place to stay close to the airport, it's in a convenient location, lots of food places around. Breakfast selection is good and it starts early enough that if you have an early flight you can grab breakfast and go. Shuttle service is free and if you have a car parking is very affordable.
Excellent
9.7
Pros:
Location - close to airport but still in a neighborhood with good restaurants, and shops, pharmacy etc within easy walking distance. Friendly helpful staff!
Cons:
shuttle is 1st come, 1st serve so lined up at 545 for 6am shuttle there were 7 ahead of us and I asked if there would be room for all. They could not say until the driver told them how many guests had boarded at the other hotel the shuttle serves. We were departing from T4 which is 20-25 minutes away so took a taxi -glad we did -the cost was almost 20 euro but reduced the stress
Excellent
10.0
Pros:
Friendly, fast and convenient check in. Plus it's very convenient to the airport.
Excellent
9.7
Excellent
8.8
Pros:
Very easy to find the shuttle van. Shuttle was on time and fast. I was traveling through Madrid on my back to the states. I needed somewhere to sleep overnight before I caught next flight out in the morning. Very near the airport — quick and convenient. It is a basic hotel with nothing fancy — but I didn’t need anything fancy. They do allow smoking in this hotel, so make sure to ask for a non-smoking room.
Good
7.1
Pros:
The hotel was a typical airport hotel in that everyone was there for one night before catching a plane to their next destination (in my case, home). It was fine and the breakfast started about the same time as the first folks headed back to the airport. They do a good job getting people checked in and checked out. The shuttle to the airport is efficient.
Cons:
It is a typical airport hotel catering to the one night stay folks on their way to someplace else. The noise ends at 1am with the last arrivals and starts at 3:30am with the first departures.
Excellent
10.0
Pros:
Front desk was particularly helpful and friendly, making sure we had our 300am wake up call.
Excellent
10.0
Pros:
I checked in late to crash before catching an international flight home the next morning. Nice breakfast buffet under 10 EU. The shuttle to the airport runs every 30 min and got to the airport in about 10 minutes! There are restaurants and bars nearby, which is not always the case for airport hotels.
Excellent
9.4
Pros:
Very good for stay near the airport. Free shuttle. Walkable to a plaza with restaurants, so you aren't just stuck in the hotel. Hotel was pretty nice for the money.
Cons:
Tricky for families with more than one child- they won't allow more than 3 in any room.
Excellent
8.0
Pros:
It was no-nonsense, which was perfect for a layover with an early morning flight out.
Cons:
I didn't like that the airport shuttle was full, especially since there was no communication about reserving the shuttle, or needing to get in line early. I had to take a taxi to the airport.
Excellent
9.4
Pros:
Nice shower and slept well.
Cons:
When I asked about the morning shuttle I was told it left every half hour. It would've been helpful if the desk had mentioned that there was usually a line and you might have to stand for an hour waiting your turn. I would've come down earlier to be on time at the airport.
Good
7.1
Pros:
Hotel is clean, economical, and comfortable. The bathrooms are large and there is ample space.
Cons:
The shutte service, which is one of the main selling points of an airport hotel, was just about useless. It doesn't run during lunch or dinner, it doesn't run late. It stops at other hotels first, the shutte showed up almost completely full and there were about 20 of us waiting, only three got on. It also costs 20 euro for the 5 min drive to the airport. Better to spend an extra 40 euro and stay at a nicer hotel with its own shuttle.
Excellent
10.0
Pros:
Clean and new. Comfortable bed. Friendly staff. Spacious shower. Breakfast was free and quite impressive: crêpes, croissants, pain au chocolat, jellies and preserves of different kinds, nutella, cereal, and much more.
Cons:
Lunch and dinner items from the little cafe next to reception were not so impressive. We ordered a pizza for 10 euro and when it came out it was a microwaved frozen pizza. The cream of mushroom soup (5 euro) was no good either; think primordial.
Good
7.4
Pros:
This shower was amazing. Clean facilities.
Cons:
You could tell it's an airport hotel because the staff are not overly helpful or friendly sand don't tell you about the amenities.
Excellent
10.0
Pros:
ibis does airport hotels very well. All that you need for an overnight stay near an airport. Clean efficient and at a good price,
Cons:
Nothing