Overview

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Hotel Silken Puerta America

Avenida DE America 41, Madrid, Madrid, Spain
+34 917 445 400

$129+

Overall guest ratings

8.4/10 Excellent
based on 5,995 reviews

Review highlights

  • 8.7
  • 8.1
  • 6.9
  • 6.0

Nearby

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    About

    With a stay at Hotel Silken Puerta America in Madrid (Avenida America), you'll be close to Las Ventas and Prado Museum. This 5-star hotel is within close proximity of Fundacion Juan March and U.S. Embassy.

    Rooms

    Make yourself at home in one of the 315 air-conditioned rooms featuring minibars. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

    Amenities

    Enjoy a range of recreational amenities, including a nightclub, an indoor pool, and a steam room. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

    Dining

    Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges.

    Business, Other Amenities

    Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available on request).

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    Hotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 hour front desk
    • Night club
    • Safe
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Express check out
    • Coffee shop
    • Free airport shuttle
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    based on 5,995 reviews
    • 8.7 "Vibe was good."
      9.5 "95% said it was a stylish hotel."
      7.3 "73% thought, the hotel was modern."
      8.9 "89% enjoyed the friendly atmosphere."
      8.7 "87% thought the hotel was luxurious."
    • 8.1 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      8.3 "83% were happy with the shuttle service."
    • 8.0 "Amenities are good."
      8.0 "80% thought the building was wonderful."
      9.4 "94% thought the architecture was beautiful."
      8.7 "87% loved the terrace."
      8.6 "86% said the facilities were very new."
      7.6 "Business facilities were excellent, according to 76%."
      7.3 "73% found the grounds to be nice."
    • 8.0 "Breakfast is good."
    • 7.5 "Good bar."
      8.6 "Delicious alcoholic drinks, according to 86%."
    • 6.9 "Location is acceptable."
    • 6.0 "Rooms are ok."
      5.4 "Beds were acceptable for 54%."
      6.0 "Only 60% said rooms were big enough."
      6.1 "61% thought the bathroom was big enough."
    • 5.8 "Average value."
    • 4.9 "Not very comfortable."
      3.2 "68% thought it was too noisy."
      1.2 "Air conditioning was criticized by 88%."
    • 3.5 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
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    Overall rating

    8.4 Excellent
    based on 4,196 reviews
    • 8.6 "Vibe was good."
      9.5 "95% said it was a stylish hotel."
      7.0 "70% thought, the hotel was modern."
      8.9 "89% thought the hotel was luxurious."
      8.7 "87% enjoyed the friendly atmosphere."
    • 8.5 "Breakfast is good."
    • 8.2 "Great service."
      8.3 "83% thought the service was very professional."
      8.2 "82% were happy with the shuttle service."
    • 7.7 "Good amenities."
      7.7 "77% thought the building was wonderful."
      9.4 "94% thought the architecture was beautiful."
      8.6 "86% said the facilities were very new."
    • 7.0 "Good cleanliness."
      6.9 "Only 69% said rooms were clean enough."
    • 6.4 "Location is acceptable."
    • 5.9 "Rooms are ok."
      5.6 "Beds were acceptable for 56%."
      5.6 "Only 56% said rooms were big enough."
      6.9 "Only 69% said rooms were clean enough."
      6.0 "60% thought the bathroom was big enough."
    • 5.6 "Average value."
    • 4.7 "Not very comfortable."
      2.9 "71% thought it was too noisy."
      1.1 "Air conditioning was criticized by 89%."
    • 3.4 "Internet is poor."
      3.0 "70% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.5 Excellent
    based on 659 reviews
    • 8.6 "Vibe was good."
      9.5 "95% said it was a stylish hotel."
      7.2 "72% thought, the hotel was modern."
      9.1 "91% enjoyed the friendly atmosphere."
      8.9 "89% thought the hotel was luxurious."
    • 8.6 "Great service."
      8.5 "85% thought the service was very professional."
      8.6 "86% were happy with the shuttle service."
    • 8.2 "Breakfast is good."
    • 8.1 "Amenities are good."
      8.1 "81% thought the building was wonderful."
      9.4 "94% thought the architecture was beautiful."
    • 7.1 "Good cleanliness."
    • 6.9 "Location is acceptable."
    • 6.2 "Average value."
    • 4.9 "Not very comfortable."
      3.0 "70% thought it was too noisy."
    • 4.2 "Pool is below average."
    • 3.5 "Internet is poor."
      2.6 "74% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    based on 119 reviews
    • 8.6 "Vibe was good."
      9.5 "95% said it was a stylish hotel."
      7.1 "71% thought, the hotel was modern."
    • 7.9 "Good service."
      9.0 "90% found the staff to be very friendly."
    • 7.9 "Good breakfast."
    • 7.8 "Good amenities."
      8.0 "80% thought the building was wonderful."
      9.4 "94% thought the architecture was beautiful."
    • 7.1 "Tasty food."
    • 6.3 "Location is acceptable."
    • 5.8 "Average value."
    • 5.5 "Rooms are ok."
    View all review categories

    Overall rating

    8.2 Excellent
    based on 1,019 reviews
    • 8.1 "Vibe was good."
      9.3 "93% said it was a stylish hotel."
      7.8 "78% thought the hotel was luxurious."
      9.1 "91% enjoyed the friendly atmosphere."
    • 8.0 "Amenities are good."
      7.9 "79% thought the building was wonderful."
      9.5 "95% thought the architecture was beautiful."
      8.1 "81% said the facilities were very new."
    • 7.6 "Good breakfast."
    • 6.9 "Service is ok."
      5.5 "55% said the reception staff was ok."
      6.1 "Only 61% found the restaurant service to be good."
    • 6.9 "Location is acceptable."
    • 5.9 "Food is average."
    • 4.8 "Not very comfortable."
      3.1 "69% thought it was too noisy."
      1.0 "Air conditioning was criticized by 90%."
    • 4.0 "Pool is below average."
    • 3.4 "Wellness & sports facilities were not very nice."
      2.4 "76% didn't like the fitness area."
    • 3.3 "Internet is poor."
      2.4 "76% said the wifi quality was bad."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    data provided by TrustYou

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