Overview

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Herald Square Hotel

19 West 31st Street, New York, NY 10001, United States
+1 212 279 4017

$182+

Sat 10/12 Check in
Sun 11/12 Check out

Overall guest ratings

7.4/10 Good
based on 4,194 reviews

Review highlights

  • 9.6
  • 8.5
  • 7.6
  • 4.9

Good to know

  • Clean rooms
  • Comfortable beds

Nearby

    show all

    About

    With a stay at Herald Square Hotel, you'll be centrally located in New York, minutes from Empire State Building and Macy's. This hotel is close to Grand Central Terminal and Times Square.

    Rooms

    Make yourself at home in one of the 94 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.

    Amenities

    Make use of convenient amenities, which include complimentary wireless Internet access and concierge services.

    Dining

    Mingle with other guests at a complimentary reception, held daily.

    Business, Other Amenities

    Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff.

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    Amenities

    • Parking
    • Free Wi-Fi
    • ATM on-site
    • Internet
    • No smoking
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Pets allowed on request. Charges may apply.
    • Business centre
    • Concierge service
    • Cable or satellite TV
    Less More
    Reviews

    Guest reviews

    Overall rating

    7.4 Good
    based on 4,194 reviews
    • 9.6 "Terrific location."
    • 8.5 "Good value."
    • 7.6 "Good service."
    • 5.8 "Average comfort."
    • 5.4 "Rooms are ok."
    • 4.9 "Internet is poor."
    • 2.6 "Awful breakfast."
    View all review categories

    Overall rating

    7.6 Good
    based on 2,558 reviews
    • 9.6 "Terrific location."
      9.3 "93% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      9.6 "City centre within easy reach, said 96%."
      9.7 "97% liked the proximity to shopping."
      9.9 "99% thought it was easy to get to the train station."
    • 8.2 "Great service."
      8.4 "84% found the staff to be very friendly."
      8.4 "Housekeeping was great, according to 84%."
      8.3 "83% thought the service was very professional."
    • 5.7 "Average comfort."
      5.4 "Only 54% said rooms were big enough."
    • 5.6 "Internet is average."
    • 5.5 "Rooms are ok."
      5.4 "Only 54% said rooms were big enough."
      5.9 "For only 59%, the bathroom was ok."
    • 2.0 "Awful breakfast."

    Overall rating

    7.3 Good
    based on 922 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.5 "95% liked the proximity to sightseeing."
      9.7 "97% liked the proximity to shopping."
      9.8 "98% thought it was easy to get to the train station."
    • 6.9 "Service is ok."
      5.4 "54% said the reception staff was ok."
    • 4.4 "Not very comfortable."
      4.4 "56% said rooms were small."
      2.4 "76% thought it was too noisy."
      0.4 "Air conditioning was criticized by 96%."
    • 4.2 "Rooms are not good."
      4.3 "57% complained about the bathroom."
      4.4 "56% said rooms were small."
      0.4 "Air conditioning was criticized by 96%."
      3.6 "64% thought they were poorly maintained."
      2.6 "For 74%, the rooms looked old."
      3.1 "69% found problems with the furniture."
      1.0 "90% were unhappy with the view."
      0.4 "96% were disappointed with the minibar."
      4.2 "58% thought the tv was sub-standard."
    • 4.0 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
    • 2.5 "Awful breakfast."

    Overall rating

    6.0 OK
    based on 125 reviews
    • 9.5 "Terrific location."
    • 7.7 "Good service."
    • 5.7 "Average comfort."
    • 5.3 "Rooms are ok."
      5.7 "For only 57%, the bathroom was ok."
    • 3.7 "Vibe wasn't good."
      2.3 "77% criticized the unstylish hotel."

    Overall rating

    7.4 Good
    based on 587 reviews
    • 9.6 "Terrific location."
      9.3 "93% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to shopping."
      9.8 "98% thought it was easy to get to the train station."
    • 8.0 "Great service."
      8.5 "85% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
      8.0 "Housekeeping was great, according to 80%."
    • 6.4 "Average comfort."
      5.5 "Only 55% said rooms were big enough."
    • 5.9 "Rooms are ok."
      5.8 "For only 58%, the bathroom was ok."
      5.5 "Only 55% said rooms were big enough."
      6.5 "Cleanliness of the bathroom was average, said 65%."
    • 4.6 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
    • 2.4 "Awful breakfast."
    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Clean rooms"
    "Comfortable beds"
    data provided by TrustYou

    Recent reviews

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