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Hyatt Herald Square New York

30-32 West 31st Street, New York, NY 10001, United States
+1 212 330 1234

$182+

Overall guest ratings

8.4/10 Excellent
based on 2,075 reviews

Review highlights

  • 9.5
  • 8.9
  • 8.4
  • 5.0

Nearby

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    About

    Located in the iconic Fashion District, newly built, features 122 locally inspired guestroom design, CO Bigelow Amenities, rooftop bar with stunning views of Empire State Building and Freedom Towers, wholesome American modern cuisine, Espresso Bar, communal living space, and Fitness Center.

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    Hyatt

    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Laundry service
    • Room service
    • Bicycle hire
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Cable or satellite TV
    • Coffee shop
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    based on 2,075 reviews
    • 9.5 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.9 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      8.4 "84% thought the service was very professional."
      7.3 "73% were happy with the room service."
    • 8.4 "Vibe was good."
      9.4 "94% thought, the hotel was modern."
      7.5 "75% enjoyed the friendly atmosphere."
      9.9 "99% said it was a stylish hotel."
    • 7.6 "Good amenities."
      7.6 "76% thought the building was wonderful."
      9.2 "92% loved the terrace."
      9.7 "97% thought the architecture was beautiful."
      9.7 "97% said the facilities were very new."
      8.0 "80% found the grounds to be nice."
    • 6.0 "Rooms are ok."
      5.6 "For only 56%, the bathroom was ok."
      6.8 "Only 68% thought the shower was ok."
      6.8 "68% thought the bathroom was big enough."
      6.5 "Cleanliness of the bathroom was average, said 65%."
      5.7 "57% thought the minibar was ok."
    • 5.0 "Internet is average."
    • 4.8 "Breakfast is below average."
      3.3 "67% said the breakfast was too expensive."
    • 4.6 "Not very comfortable."
      2.9 "71% said rooms were small."
      4.9 "51% thought it was too noisy."
      0.6 "Air conditioning was criticized by 94%."
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    Overall rating

    8.5 Excellent
    based on 996 reviews
    • 9.4 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
    • 8.6 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      8.3 "83% thought the service was very professional."
    • 6.9 "Bar is ok."
    • 6.0 "Rooms are ok."
      6.7 "Only 67% thought the shower was ok."
      6.6 "Cleanliness of the bathroom was average, said 66%."
    • 5.3 "Internet is average."
    • 5.2 "Average value."
    • 5.0 "Breakfast is mediocre."
      3.5 "65% said the breakfast was too expensive."
    • 4.8 "Not very comfortable."
      3.0 "70% said rooms were small."
      4.7 "53% thought it was too noisy."
      0.5 "Air conditioning was criticized by 95%."
    View all review categories

    Overall rating

    8.1 Excellent
    based on 850 reviews
    • 9.1 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to shopping."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      8.3 "83% thought the service was very professional."
    • 5.3 "Rooms are ok."
      5.2 "For only 52%, the bathroom was ok."
    • 5.2 "Average value."
    • 5.0 "Internet is average."
    • 4.6 "Breakfast is below average."
    • 4.3 "Not very comfortable."
      2.4 "76% said rooms were small."
      0.7 "Air conditioning was criticized by 93%."
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    Overall rating

    8.4 Excellent
    based on 62 reviews
    • 9.4 "Terrific location."
    • 8.9 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 8.8 "Generally very clean."
    • 8.6 "Vibe was good."
    • 8.0 "Amenities are good."
      7.9 "79% thought the building was wonderful."
    • 5.8 "Rooms are ok."
    • 4.6 "Not very comfortable."
      3.0 "70% said rooms were small."
    View all review categories

    Overall rating

    8.3 Excellent
    based on 166 reviews
    • 9.4 "Terrific location."
    • 8.8 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 8.2 "Vibe was good."
      9.3 "93% thought, the hotel was modern."
      9.9 "99% said it was a stylish hotel."
    • 7.0 "Good amenities."
    • 6.8 "Bar is ok."
    • 6.0 "Rooms are ok."
    • 4.9 "Value below average."
    • 4.5 "Breakfast is below average."
    • 4.4 "Not very comfortable."
      2.9 "71% said rooms were small."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    data provided by TrustYou

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