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One location in Northeast - Ahukini
Filters
Reviews
10.0 Wonderful
May 2024
10.0 Wonderful
June 2021
Pros:
Very easy pick up and drop off, shuttle to and from was promptCons:
Most expensive car rental I’ve ever had!10.0 Wonderful
May 2021
Pros:
Very helpfulCons:
more employees when checking out would be helpful10.0 Wonderful
Apr 2021
Pros:
Very good good service on phone helpful people2.0 Poor
Apr 2021
Pros:
Staff was horrible on pickupCons:
Quit ding the State's job and just rent the car10.0 Wonderful
Apr 2021
Pros:
Staff was so upbeat and friendly.Cons:
Long line so it took 1.5 hr to get our car but not their fault since 2 planes arrived at same time.One location in Northeast - Ahukini
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Reviews
8.0 Very Good
May 2021
Pros:
Everything was as expectedCons:
check in was busy at no fault of the rental car companies6.0 Okay
May 2021
Pros:
The car worked wellCons:
Check in procedure. We had to wait in line for over one hour.2.0 Poor
Mar 2021
Pros:
We were unable to go to Hawaii because of COVID. They charged us over $700.00 for a car we never used. I will never book thru Priceline or use Thrifty ever again. Trying to talk to them about this was a waste of time. They just kept repeating that the reservation was not cancelable.Cons:
Recognize that the traveler can't foresee state law changes and that charging people for a car they never used is both immoral, bad business practice and pisses people off. I will never use Priceline or Thrifty again. And we travel all over the world.4.0 Mediocre
Nov 2020
Pros:
Dropoff was comparatively easierCons:
Waited in line for two hours to pickup the car.10.0 Wonderful
June 2020
Pros:
Fast, friendly service. The agents explained everything and made it very easy on me.10.0 Wonderful
Apr 2020
Pros:
Easy process and professional serviceCons:
N/AOne location in Northeast - Ahukini
Filters
Reviews
4.0 Mediocre
Apr 2024
10.0 Wonderful
Jan 2024
2.0 Poor
Oct 2022
10.0 Wonderful
June 2022
8.0 Very Good
Jan 2022
2.0 Poor
Dec 2021
One location in Northeast - Ahukini
Filters
Reviews
2.0 Poor
Apr 2024
6.0 Okay
Feb 2024
10.0 Wonderful
Dec 2023
2.0 Poor
Nov 2023
10.0 Wonderful
Nov 2023
4.0 Mediocre
Nov 2023
One location in Northeast - Ahukini
Filters
Reviews
4.0 Mediocre
Mar 2024
4.0 Mediocre
Feb 2024
2.0 Poor
Oct 2023
6.0 Okay
Oct 2023
2.0 Poor
Sept 2023
6.0 Okay
May 2021
Pros:
The woman outside checking on reservations was very kind. The billing was not easy to understand. When you place the order it says you were charged the quoted amount. When you are at the counter they give you an additional bill. Seemed to add up to the original amount but was confusing.Cons:
The billing part could have been better. The car was not very clean inside but was a good car and comfortable. The staffing was very understaffed. Three car rental companies inside and only one or two staff. Should be one staff person per car company. Very long wait in line.One location in Northeast - Ahukini
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Reviews
5.6 Fair
Apr 2019
Pros:
They tried to charge us $50 for returning a Jeep with the roof down despite never having informed us this is an activity that we would be charged for. Either inform us or don’t charge.6.0 Okay
July 2017
Pros:
The front desk is very mean9.2 Wonderful
July 2017
Pros:
Got a brand new car in minutes and drop-off was just as easy.8.8 Very Good
May 2017
Pros:
Friendliness of staffCons:
Nothing9.6 Wonderful
May 2017
Pros:
Fast and courteous service, clean vehicle, good priceCons:
Received a Jeep Renegade as an upgrade. Some quirky controls, but we liked the high clearance and 4WD.2.0 Poor
Mar 2017
Pros:
They were friendly while they apologize for giving your car away and only having to "upselled" you.Cons:
They will give your car "away" if you are running late and then only have higher end vehicles that they upsell you on. Happened to several people, seems like a pattern-even though you have a non-refundable deposit -they will give your car away if an hour later than time you designate. Class action anyone?One location in Northeast - Ahukini
Filters
Reviews
4.0 Mediocre
Jan 2024
2.0 Poor
Jan 2024
10.0 Wonderful
Oct 2023
1.9 Poor
July 2021
2.0 Poor
May 2021
Cons:
Waited in line for over 2 hours to receive my car. One person was working behind the desk for 50 customers while other employees watched and chatted. Truly terrible.4.0 Mediocre
May 2021
Cons:
It was over a 2 hour wait to pick up the car.One location in Northeast - Ahukini
One location in Northeast - Ahukini
One location in Northeast - Ahukini