Recent reviews
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- Neutral
- Negative
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7.0
Pros: Helpful pleasant staff and location of the resort
Cons: Condition of carpet and rug
review from
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6.3
Pros: The hotel is very centrally located within the palm cove village and access to captain cook highway for touring is very convenient. The swimming pool was quite large and one can have a good swim. The pool was not crowded as some thought the water was cold.
Cons: We experienced a lot of noise due to pool deck maintenance. One had to endure daily pressure blasting and blower noises which spoilt our stay. Guests should be advised prior to booking of noisy activities and or room rates adjusted accordingly.
review from
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6.0
Pros: lobby ambience, location to restaurants and shops, pool (albeit water was quite chilly!) , day bed in room
Cons: the couch in room was stained, we had to ask for clean towels after 2 of a 4 day stay (it would have been nice if they had been offered), young ladies on front desk were a little immature especially handling my partners query as to how long it would be before our room to be avail/ready when he arrived at 11.30am - he kept being told 1/2 hr but it ended up being closer to 2.5 hrs - they shouldn't have kept saying 1/2 hr more.. it just frustrated him, especially when they showed no empathy (which is why we felt they were somewhat immature).
review from
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6.7
Pros: Very helpful staff including Jane at head office who organised our accommodation and also front desk staff who were helpful and knowledgeable about trips and places to visit
Cons: accommodation was basically very good excellent layout and everything you need but felt the couch, chairs and carpets were in need of a good clean which really let accommodation down
review from
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6.0
Pros: Room was very nice and clean with alot of utensils to use. Staff was very helpful throughout our stay and pool was beautiful with nice surroundings that were relaxing.
Cons: Room service would have been nice and the option to have breakfast included in our stay would have been nice.
review from
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8.0
Pros: The space design,fittings and decor of the apartments,the shopping and restaurants the peaceful and simply beautiful ambience.
review from
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7.6
Pros: The atmosphere created by the hotel decor epitimised the laid back relaxing surroundings of the Palm Cove location. The hotel and location was beautifully designed and captured the tranquility of the area.
review from
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7.0
Pros: Helpful pleasant staff and location of the resort
Cons: Condition of carpet and rug
review from
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6.7
Pros: Very helpful staff including Jane at head office who organised our accommodation and also front desk staff who were helpful and knowledgeable about trips and places to visit
Cons: accommodation was basically very good excellent layout and everything you need but felt the couch, chairs and carpets were in need of a good clean which really let accommodation down
review from
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8.0
Pros: The space design,fittings and decor of the apartments,the shopping and restaurants the peaceful and simply beautiful ambience.
review from
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7.6
Pros: The atmosphere created by the hotel decor epitimised the laid back relaxing surroundings of the Palm Cove location. The hotel and location was beautifully designed and captured the tranquility of the area.
review from
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6.3
Pros: The hotel is very centrally located within the palm cove village and access to captain cook highway for touring is very convenient. The swimming pool was quite large and one can have a good swim. The pool was not crowded as some thought the water was cold.
Cons: We experienced a lot of noise due to pool deck maintenance. One had to endure daily pressure blasting and blower noises which spoilt our stay. Guests should be advised prior to booking of noisy activities and or room rates adjusted accordingly.
review from
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6.0
Pros: lobby ambience, location to restaurants and shops, pool (albeit water was quite chilly!) , day bed in room
Cons: the couch in room was stained, we had to ask for clean towels after 2 of a 4 day stay (it would have been nice if they had been offered), young ladies on front desk were a little immature especially handling my partners query as to how long it would be before our room to be avail/ready when he arrived at 11.30am - he kept being told 1/2 hr but it ended up being closer to 2.5 hrs - they shouldn't have kept saying 1/2 hr more.. it just frustrated him, especially when they showed no empathy (which is why we felt they were somewhat immature).
review from
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6.0
Pros: Room was very nice and clean with alot of utensils to use. Staff was very helpful throughout our stay and pool was beautiful with nice surroundings that were relaxing.
Cons: Room service would have been nice and the option to have breakfast included in our stay would have been nice.
review from
