Overview

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City Express Playa del Carmen

Balam Canche Lote 4 Manzana 30, 11000 Playa del Carmen, QR, Mexico
+52 555 249 8050

$82+

Overall guest ratings

7.2/10 Good
based on 724 reviews

Review highlights

  • 8.6
  • 7.4
  • 4.0
  • 3.9

Good to know

  • Clean hotel facilities

Nearby

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    About

    Located in Playacar, this eco-friendly hotel is within 1 mi (2 km) of Cenote Chaak Tun, Yucatek Divers, and Playa del Carmen Maritime Terminal. Central Square and Racing Dakart Riviera Maya are also within 2 mi (3 km).

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    Expedia

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Concierge service
    • Room service
    • Business centre
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Outdoor pool
    • No smoking
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Facilities for disabled guests
    • Laundry facilities
    • Pets not allowed
    • Storage available
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    7.4 Good
    based on 828 reviews
    • 8.6 "Location is great."
      9.4 "94% liked the proximity to shopping."
      8.5 "85% liked the proximity to sightseeing."
      10.0 "Great parking, according to 100%."
      7.0 "City centre within easy reach, said 70%."
    • 7.4 "Good service."
      8.8 "88% found the staff to be very friendly."
    • 6.6 "Breakfast is mediocre."
    • 5.5 "Average cleanliness."
      6.7 "Only 67% thought the pool was clean."
    • 4.0 "Internet is poor."
      3.8 "62% said the wifi quality was bad."
    • 3.9 "Rooms are not good."
      4.8 "52% said rooms were dirty."
      3.1 "69% didn't like the uncomfortable beds."
      1.6 "84% complained about the bathroom."
      2.0 "80% thought they were poorly maintained."
      2.2 "78% said rooms were small."
      1.7 "83% had problems with the shower."
      1.7 "83% said the bathroom was dirty."
      1.2 "88% thought the tv was sub-standard."
      0.0 "100% found problems with the furniture."
    • 3.2 "Quite uncomfortable."
      3.1 "69% didn't like the uncomfortable beds."
      4.8 "52% thought it was too noisy."
      2.2 "78% said rooms were small."
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    Overall rating

    7.3 Good
    based on 364 reviews
    • 8.6 "Location is great."
    • 7.5 "Good service."
      8.8 "88% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
    • 6.7 "Pool is mediocre."
    • 6.6 "Breakfast is mediocre."
    • 5.0 "Average cleanliness."
      4.5 "55% said rooms were dirty."
      2.0 "80% said the bathroom was dirty."
    • 4.8 "Internet is poor."
      4.7 "53% said the wifi quality was bad."
    • 3.4 "Rooms are not good."
      4.5 "55% said rooms were dirty."
      1.6 "84% complained about the bathroom."
      3.1 "69% didn't like the uncomfortable beds."
      1.4 "86% thought the tv was sub-standard."
      2.6 "Air conditioning was criticized by 74%."
      2.0 "80% said the bathroom was dirty."
    • 2.9 "Quite uncomfortable."
      3.1 "69% didn't like the uncomfortable beds."
      2.6 "Air conditioning was criticized by 74%."
      4.6 "54% thought it was too noisy."
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    Overall rating

    7.4 Good
    based on 430 reviews
    • 8.7 "Location is great."
    • 6.8 "Service is ok."
      5.9 "59% said the reception staff was ok."
    • 6.3 "Breakfast is mediocre."
    • 5.3 "Average cleanliness."
    • 3.7 "Rooms are not good."
      3.0 "70% didn't like the uncomfortable beds."
      1.8 "82% complained about the bathroom."
      4.5 "55% said rooms were dirty."
      2.0 "80% thought they were poorly maintained."
      1.6 "84% had problems with the shower."
      3.2 "Air conditioning was criticized by 68%."
    • 3.7 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
    • 3.3 "Not very comfortable."
      3.0 "70% didn't like the uncomfortable beds."
      4.8 "52% thought it was too noisy."
      3.2 "Air conditioning was criticized by 68%."
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    Overall rating

    6.9 Good
    based on 24 reviews
    • 7.6 "Good service."

    Overall rating

    7.1 Good
    based on 8 reviews
    • 4.0 "Rooms are not good."
    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Good to know
    "Clean hotel facilities"
    data provided by TrustYou

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