Overview

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Iberostar Tucan
Best Sightseeing

Avda. Xaman-Ha, Lote Hotelero No 2, 77710 Playa del Carmen, QR, Mexico
+52 984 877 2000

$236+

Overall guest ratings

8.9/10 Excellent
based on 895 reviews

Review highlights

  • 9.4
  • 9.3
  • 9.3
  • 7.0

Good to know

  • Recreation staff is nice
  • Pleasant hotel grounds
  • Friendly service
  • Professional service

Nearby

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    About

    Nestled on the beach, this Playacar resort is within a 15-minute walk of Piste Cyclable sur Paseo Xaman-Ha and Playacar Golf Club. Mamitas Beach Club and Playa del Carmen Maritime Terminal are also within 3 mi (5 km).

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    Expedia

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Internet
    • Room service
    • Restaurant
    • Bar/Lounge
    • Free parking
    • Cribs available
    • Gift shop
    • Meeting/Banquet facilities
    • Game room
    • Spa
    • Child pool
    • Outdoor pool
    • Tennis
    • Cable or satellite TV
    • Air-conditioned
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Storage available
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.9 Excellent
    based on 895 reviews
    • 9.4 "Excellent pool."
      9.4 "Clean pool, said 94%."
    • 9.3 "Wonderful beach."
      9.1 "Beach sports facilities are great, according to 91%."
      9.6 "96% appreciated the clean beach."
    • 9.3 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.1 "91% said the recreation staff was great."
      9.7 "97% thought the service was very professional."
      7.9 "Housekeeping was great, according to 79%."
      8.3 "83% were happy with the room service."
    • 8.2 "Food is delicious."
      7.5 "75% loved the menu selection."
      7.8 "78% loved the dining experience."
      8.8 "Beef and steak dishes were excellent, according to 88%."
      9.3 "93% enjoyed the fish/seafood dishes."
    • 7.0 "Nice rooms."
      5.4 "Beds were acceptable for 54%."
      6.7 "For only 67%, the bathroom was ok."
      6.0 "60% thought the minibar was ok."
      6.4 "Only 64% thought the air conditioning was adequate."
      6.9 "Only 69% thought the shower was ok."
    • 5.0 "Breakfast is mediocre."
    • 4.3 "Wellness & sports facilities were not very nice."
      4.4 "56% didn't like the fitness area."
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    Overall rating

    9.3 Excellent
    based on 599 reviews
    • 9.1 "Wonderful beach."
      9.1 "Beach sports facilities are great, according to 91%."
      9.6 "96% appreciated the clean beach."
    • 9.1 "Terrific location."
      9.0 "90% appreciated the closeness to the beach."
    • 9.0 "Perfectly clean."
      8.8 "88% said rooms were clean."
      9.4 "94% thought it was clean."
      9.3 "Clean pool, said 93%."
    • 9.0 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.6 "96% thought the service was very professional."
      8.9 "89% said the recreation staff was great."
      8.0 "Housekeeping was great, according to 80%."
    • 8.5 "Food is delicious."
      7.4 "74% loved the menu selection."

    Overall rating

    9.2 Excellent
    based on 295 reviews
    • 9.4 "Excellent pool."
    • 9.3 "Wonderful beach."
      8.9 "Beach sports facilities are great, according to 89%."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.2 "92% said the recreation staff was great."
      8.1 "81% found the restaurant service to be one of the best."
    • 9.2 "Terrific location."
    • 9.0 "Excellent amenities."
      9.3 "93% found the grounds to be nice."
    • 6.8 "Rooms are ok."
      6.6 "For only 66%, the bathroom was ok."
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Recreation staff is nice"
    "Pleasant hotel grounds"
    "Friendly service"
    "Professional service"
    data provided by TrustYou

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