Overview

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Iberostar Tucan
Top Resort Hotel

Avda. Xaman-Ha, Lote Hotelero No 2, 77710 Playa del Carmen, QR, Mexico
+52 984 877 2000

$213+

Overall guest ratings

8.9/10 Excellent
based on 775 reviews

Review highlights

  • 9.3
  • 9.1
  • 9.1
  • 6.8

Good to know

  • Great menu
  • Friendly atmosphere
  • Friendly service
  • Recreation staff is nice

Nearby

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    About

    Nestled on the beach, this Playacar resort is within a 15-minute walk of Piste Cyclable sur Paseo Xaman-Ha and Playacar Golf Club. Mamitas Beach Club and Playa del Carmen Maritime Terminal are also within 3 mi (5 km).

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    Expedia

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Internet
    • Room service
    • Restaurant
    • Bar/Lounge
    • Free parking
    • Cribs available
    • Gift shop
    • Meeting/Banquet facilities
    • Game room
    • Spa
    • Child pool
    • Outdoor pool
    • Tennis
    • Cable or satellite TV
    • Air-conditioned
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Storage available
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.9 Excellent
    based on 904 reviews
    • 9.3 "Wonderful beach."
      9.4 "Beach sports facilities are great, according to 94%."
      9.0 "90% appreciated the clean beach."
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.8 "98% said the recreation staff was great."
      9.4 "94% thought the service was very professional."
      8.5 "Housekeeping was great, according to 85%."
      8.2 "82% found the restaurant service to be one of the best."
    • 9.1 "Terrific location."
      9.4 "94% appreciated the closeness to the beach."
      8.4 "84% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
    • 8.2 "Food is delicious."
      7.3 "73% loved the menu selection."
      7.3 "73% loved the dining experience."
      7.5 "Yummy desserts, said 75%."
      8.7 "Beef and steak dishes were excellent, according to 87%."
      7.9 "79% enjoyed the fish/seafood dishes."
    • 6.8 "Breakfast is mediocre."
    • 6.8 "Rooms are ok."
      6.4 "For only 64%, the bathroom was ok."
      5.5 "Beds were acceptable for 55%."
      5.7 "Only 57% thought the furniture was functional."
      5.7 "Only 57% thought the air conditioning was adequate."
      6.4 "64% thought the minibar was ok."
      5.7 "Cleanliness of the bathroom was average, said 57%."
      6.9 "Only 69% found the balcony ok."
    • 5.9 "Internet is average."
      6.4 "64% thought it was adequately priced."
      5.3 "53% thought the wifi quality was ok."
    • 4.5 "Wellness & sports facilities were not very nice."
      4.4 "56% didn't like the fitness area."
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    Overall rating

    9.1 Excellent
    based on 578 reviews
    • 9.2 "Wonderful beach."
      9.3 "Beach sports facilities are great, according to 93%."
      9.1 "91% appreciated the clean beach."
    • 9.1 "Terrific location."
      9.5 "95% appreciated the closeness to the beach."
      8.2 "82% liked the proximity to shopping."
    • 9.0 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.8 "98% said the recreation staff was great."
      9.3 "93% thought the service was very professional."
      8.6 "Housekeeping was great, according to 86%."
    • 8.8 "Generally very clean."
      8.6 "86% said rooms were clean."
      9.4 "94% thought it was clean."
      8.7 "Clean pool, said 87%."
    • 8.6 "Food is delicious."
      7.4 "74% loved the menu selection."
      7.6 "Yummy desserts, said 76%."
    • 6.0 "Internet is average."
      6.4 "64% thought it was adequately priced."

    Overall rating

    9.2 Excellent
    based on 325 reviews
    • 9.4 "Wonderful beach."
      9.2 "Beach sports facilities are great, according to 92%."
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.7 "97% said the recreation staff was great."
    • 9.1 "Terrific location."
    • 8.5 "Food is delicious."
      7.5 "75% loved the menu selection."
    • 8.1 "Vibe was good."
      8.6 "86% enjoyed the friendly atmosphere."
    • 6.7 "Rooms are ok."
      6.5 "For only 65%, the bathroom was ok."
    • 6.2 "Internet is average."
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    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Great menu"
    "Friendly atmosphere"
    "Friendly service"
    "Recreation staff is nice"
    data provided by TrustYou

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