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|"Friendly staff, nice and quiet."||(in 35 reviews)|
|"Kids club very friendly and fun."||(in 4 reviews)|
|"Waterpark is great for kids."||(in 23 reviews)|
|"Even the Mexican restaurant is not good!"||(in 3 reviews)|
|"Beautiful beach that is not very busy."||(in 15 reviews)|
|"The rooms were very old."||(in 3 reviews)|
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Cheap All inclusive with great lands and pools but no beach
I liked that the hotel is immersed in the jungle and some wild life can be seen roaming the grounds (monkeys, Coatis, cats and birds).
The food is average to bad. The deserts are the worst. Great variety of nothing to write home about.
Best Resort for Family
Kids had the best time ever! This resort had so much to keep the kids entertained while I got to relax and enjoy. Everything was completely stress free! Shows were entertaining for both kids and adults. Excellent food and friendly staff.
Room wasn't always stocked properly.
It's very nice but it could be improved
I liked our room. They actually gave as an upgraded room. From a deluxe to a junior suite.
I did not like the staff. They all seemed overworked and all over the place. They did not know how to communicate. In English... terrible and in Spanish as well. That was definitely disappointing.
Bell boy and reception
Bellboy and reception was horrible. Never picked the phone. I had two little kids and request golf cart several times - they had an attitude. Impo
Improve the customer service
The food was good and bar staff was friendly. The resort itself was also beautiful.
I'm fairly certain our room had bedbugs which was upsetting for obvious reasons.
Sandos Caracol Eco Experience Resort is an all-inclusive Hotel in Playa del Carmen, located on a beautiful white sandy beach in Riviera Maya. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. Exotic birds and mammals roam around its ecologically-rich environment, as it boasts gardens and turquoise waters of the Mexican Caribbean. Its Xcalacoco Experience offers guests to experience the Mayan culture with its natural surroundings through exploring the jungle, rituals at its spa, or meditation at the beach.
It offers 956 air-conditioned rooms and junior suites, beautifully decorated with tropical and colorful details. Rooms are spread among its 78 buildings. The hotel has sections for adults only, a royal elite area, and family sections. Guests can choose from furnished villas, 5 different family room options ranging from standard rooms to breath-taking penthouse suites, or its lush adult only section. The resort offers a kid’s club and a gigantic water park area with 19 water slides. It has 4 pool areas, tennis courts, a fitness center, a luxurious spa, golfing, shopping area, nightclub, a water sport center, and river boat rides. Amenities include airport transportation, a concierge, free Wi-Fi, laundry service, and babysitting.
Sandos Caracol Eco Resort offers guests a variety of dining options including Italian buffets, Brazilian steak houses, A la carte options, Asian cuisine, vegan cuisine, Mexican food, along with pool and beach bars.
Perfect for both couple and family vacations, the resort is 45 minutes from the Cancun International Airport and 15 minutes from downtown Playa del Carmen.
based on 646 reviews
Policies vary by room type and provider.
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Reviews about Sandos Caracol Eco Experience Resort
Most popular landmarks
- El Camaleón Mayakoba Golf Club 3.3 km
- Mamita's Beach Club 4.3 km
- Muelle Navega 4.7 km
- Parque 28 de julio 5.3 km
- Playa principal de Playa del Carmen 5.4 km
- Calle Quinta Avenida 5.5 km