Overview

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Sandos Caracol Eco Experience Resort

Carretera Cancun-Chetumal km 295, 77710 Playa del Carmen, QR, Mexico
+52 984 873 4444

$181+

Video: Sandos Caracol Eco Experience Resort

This all-inclusive resort is within close proximity of Guadalupe Church and 28 de Julio Square. When you stay at Sandos Caracol Eco Resort - All Inclusive in Playa del Carmen, you'll be on the beach and close to Gran Coral Golf and El Camaleon Golf Club.

Overall guest ratings

8.0/10 Good
based on 2,011 reviews

Review highlights

  • 8.5
  • 8.1
  • 7.4
  • 5.6

Good to know

  • Pleasant hotel grounds
  • Friendly atmosphere
  • Recreation staff is nice
  • Friendly service

Nearby

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    About

    This all-inclusive resort is within close proximity of Guadalupe Church and 28 de Julio Square. When you stay at Sandos Caracol Eco Resort - All Inclusive in Playa del Carmen, you'll be on the beach and close to Gran Coral Golf and El Camaleon Golf Club.

    Rooms

    Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

    Amenities

    Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 5 spa tubs, and a nightclub. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

    Dining

    This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Satisfy your appetite at one of the resort's 9 restaurants. When you are in need of a refreshing drink, visit a swim-up bar or one of 10 bars/lounges, or 2 poolside bars.

    Business, Other Amenities

    Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Game room
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Pool table
    • Private beach
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Child-friendly
    • Child pool
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Steam room
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    8.0 Good
    based on 2,011 reviews
    • 8.5 "Location is great."
      8.5 "85% appreciated the closeness to the beach."
      9.4 "94% liked the proximity to sightseeing."
      7.6 "76% liked the proximity to shopping."
      7.2 "City centre within easy reach, said 72%."
      10.0 "Good access to the airport, said 100%."
      10.0 "Great parking, according to 100%."
    • 8.1 "Great service."
      9.2 "92% found the staff to be very friendly."
      9.2 "92% said the recreation staff was great."
      7.8 "78% thought the service was very professional."
      8.6 "86% found the restaurant service to be one of the best."
      9.4 "Excellent childcare, thought 94%."
      7.1 "Housekeeping was great, according to 71%."
      9.4 "Lovely bar service, according to 94%."
      7.5 "75% said the tour guides were very nice."
      9.0 "90% said the concierge service was amazing."
    • 7.4 "Good breakfast."
    • 6.6 "Beach is so-so."
      5.3 "Only 53% said the beach was clean enough."
    • 5.9 "Average comfort."
      5.1 "Beds were acceptable for 51%."
    • 5.6 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
      6.7 "67% thought the cleanliness of the hotel was average."
    • 5.3 "Rooms are ok."
      6.0 "Only 60% said rooms were clean enough."
      5.1 "Beds were acceptable for 51%."
    • 2.4 "Disappointing internet connection."
      2.3 "77% said the wifi quality was bad."
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    Overall rating

    8.4 Excellent
    based on 603 reviews
    • 8.9 "Amenities are good."
      9.2 "92% found the grounds to be nice."
      7.9 "79% thought the building was wonderful."
    • 8.7 "Location is great."
    • 8.6 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      9.1 "91% said the recreation staff was great."
    • 7.7 "Good breakfast."
    • 6.8 "Beach is so-so."
    • 6.2 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
      5.5 "Beds were acceptable for 55%."
      6.1 "61% thought the minibar was ok."
    • 6.2 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
    • 2.8 "Disappointing internet connection."
      2.6 "74% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    based on 1,407 reviews
    • 8.7 "Amenities are good."
      8.0 "80% thought the building was wonderful."
      9.2 "92% found the grounds to be nice."
      7.2 "72% loved the facilities for kids."
    • 8.6 "Location is great."
      8.7 "87% appreciated the closeness to the beach."
      9.5 "95% liked the proximity to sightseeing."
    • 7.7 "Good service."
      9.1 "91% found the staff to be very friendly."
      9.4 "94% said the recreation staff was great."
      7.4 "74% thought the service was very professional."
      8.5 "85% found the restaurant service to be one of the best."
      9.5 "Excellent childcare, thought 95%."
    • 6.4 "Beach is so-so."
    • 6.3 "Vibe was decent."
      6.8 "Only 68% thought, the hotel was luxurious."
    • 5.5 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 5.2 "Average comfort."
    • 3.9 "Rooms are not good."
      1.6 "84% thought they were poorly maintained."
      3.3 "67% complained about the bathroom."
      3.1 "Air conditioning was criticized by 69%."
      4.8 "52% didn't like the uncomfortable beds."
      1.6 "For 84%, the rooms looked old."
      4.5 "55% found problems with the furniture."
      3.2 "68% said the bathroom was dirty."
      3.8 "62% had problems with the shower."
    • 2.5 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
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    Hotel type
    Wellness Hotel
    Guests recommend this as a wellness hotel
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Pleasant hotel grounds"
    "Friendly atmosphere"
    "Recreation staff is nice"
    "Friendly service"
    data provided by TrustYou

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