Recent reviews
- All reviews
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- Neutral
- Negative
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4.8
Very expensive for a very basic hotel.
review from KAYAK -
8.0
The location was perfect for the seminar we were taking the price was very high for what we received.
review from KAYAK -
6.8
People were generally friendly, but a lack of either flexibility or authority with the front level staff was mildly upsetting. I booked two nights separately online. (I decided to add a night to the stay in advance of going). When I got to the hotel I mentioned this and they said it wouldn't be an issue. Just to check back in the next day. When I went to check back in at 8 AM, it was an issue. They wanted to move me because someone had already checked in online for my room? I had to spend half an hour and speak with 3 people to get it resolved. The woman at the front desk originally told me there was nothing they could do. It would have been nice if she had offered to check with someone rather than me having to ask to speak with a manager.
review from KAYAK -
8.2
Staff were helpful Bathroom was very small and needed some renovation. Room was dark and could have used better lighting.
review from KAYAK -
8.2
Perfect location for show @ DD Center, & walking distance to plenty of sights/restaraunts/bars/shopping. Daily parking rate of $25. Walked everywhere, so didn't use car for two days.
review from KAYAK -
3.6
Having made a reservation for two doubles in june for oct, we arrived to find there were none available. We were give a king and rollaway torture bed. We wetre told that rooms were given to walk-ins first come, first serve. Why do you take our phone # and credit card? Parking outrageously expensive with no options.
review from KAYAK -
6.3
Comfort of the room & location to the conference facilities in the city On the final night, there was a disturbance (drunk young men) on our floor. Despite being informed at 2.30am - the staff/security did not deal with this issue until 5.30am. By this point, my night's sleep was beyond repair! We were not offered componsation for this - which was very disappoionting, as we paid a lot of money for this room, and only managed a few hours sleep.
review from KAYAK -
7.7
Convenience and good service of the hotel staffs. Room cleanliness is good and comfortable. only free wifi at the hotel lobby.
review from KAYAK -
5.7
The check in & concierge were efficient. Although whilst they foced on dining. I believe for me it would have been more advantageous to mention the trolley tour bus which shows you around the city as I was only there for one day & had travelled from Australia. By the time I read a brochure Sunday morning the tours didn't start till 11.00 when I was ready to leave.. Also my daughter Julie has called the hotel as they had debited our credit card almost $500 even though I paid cash Saturday. As at Yesterday this matter still had not been rectified. We had two rooms there, perhapsd as a good will gesture you could comp them a room in the future. Regards Kathleen Roberts Other thana the hotel breakfast lounge we couldn't find anyway else for breakfast.
review from KAYAK -
7.7
The great restaurant and security No
review from KAYAK -
2.0
The professionalism of the reservation agent at the hotel. They did not have the reservation that I made in their system. So had I not called ahead of time to cancel, there would've been some awkwardness of having booked the room online only to not have it in the hotels system.
review from KAYAK
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8.0
The location was perfect for the seminar we were taking the price was very high for what we received.
review from KAYAK -
8.2
Staff were helpful Bathroom was very small and needed some renovation. Room was dark and could have used better lighting.
review from KAYAK -
8.2
Perfect location for show @ DD Center, & walking distance to plenty of sights/restaraunts/bars/shopping. Daily parking rate of $25. Walked everywhere, so didn't use car for two days.
review from KAYAK
-
6.8
People were generally friendly, but a lack of either flexibility or authority with the front level staff was mildly upsetting. I booked two nights separately online. (I decided to add a night to the stay in advance of going). When I got to the hotel I mentioned this and they said it wouldn't be an issue. Just to check back in the next day. When I went to check back in at 8 AM, it was an issue. They wanted to move me because someone had already checked in online for my room? I had to spend half an hour and speak with 3 people to get it resolved. The woman at the front desk originally told me there was nothing they could do. It would have been nice if she had offered to check with someone rather than me having to ask to speak with a manager.
review from KAYAK -
7.7
Convenience and good service of the hotel staffs. Room cleanliness is good and comfortable. only free wifi at the hotel lobby.
review from KAYAK -
7.7
The great restaurant and security No
review from KAYAK
-
4.8
Very expensive for a very basic hotel.
review from KAYAK -
3.6
Having made a reservation for two doubles in june for oct, we arrived to find there were none available. We were give a king and rollaway torture bed. We wetre told that rooms were given to walk-ins first come, first serve. Why do you take our phone # and credit card? Parking outrageously expensive with no options.
review from KAYAK -
6.3
Comfort of the room & location to the conference facilities in the city On the final night, there was a disturbance (drunk young men) on our floor. Despite being informed at 2.30am - the staff/security did not deal with this issue until 5.30am. By this point, my night's sleep was beyond repair! We were not offered componsation for this - which was very disappoionting, as we paid a lot of money for this room, and only managed a few hours sleep.
review from KAYAK -
5.7
The check in & concierge were efficient. Although whilst they foced on dining. I believe for me it would have been more advantageous to mention the trolley tour bus which shows you around the city as I was only there for one day & had travelled from Australia. By the time I read a brochure Sunday morning the tours didn't start till 11.00 when I was ready to leave.. Also my daughter Julie has called the hotel as they had debited our credit card almost $500 even though I paid cash Saturday. As at Yesterday this matter still had not been rectified. We had two rooms there, perhapsd as a good will gesture you could comp them a room in the future. Regards Kathleen Roberts Other thana the hotel breakfast lounge we couldn't find anyway else for breakfast.
review from KAYAK -
2.0
The professionalism of the reservation agent at the hotel. They did not have the reservation that I made in their system. So had I not called ahead of time to cancel, there would've been some awkwardness of having booked the room online only to not have it in the hotels system.
review from KAYAK
