Ok, not stellar; The front desk staff weren’t much better than rude.
Room was clean and well-kept.
The front gas staff, especially at check out, we’re short and condescending. I ate twice at the restaurant; service was poor. I had to go get someone to wait on me each time waiting approximately 20 to 30 minutes for responses. Massage service was awful. They ended up not showing up and would have been hours late. I would not advertise that service in my hotel if I were you. I had to cancel.
Room was clean but décor very dated and not upper market as you would expect for the amount of money paid ($370 for the night) and the Stamford name. The 3 nights prior to my stay at the Stamford I had stayed at the International Hotel in Wagga and it was more modern and elegant than the Stamford and was about 1/3 of the price. I know Wagga is out in the country, but still, the value for money for the room at the Stamford was just very poor. Hi-Speed WiFi should be free as part of the room cost and there should be more charging points for devices and more power points. Larger LED screen on the wall. Remove the cupboards that house the TVs as they are a waste of space.
the hotel was great. No problems at all.
the only issue is that the rooms were fairly small, but the hotel is in a big city, very close to the airport.
Convenient for Early Morning Flights
Everything was clean and well kept.
I didn't like that there was no complimentary wifi. I can understanding having caps to minimize streaming but it would be nice to have some basic browsing ability.
Great staff. Clean well appointed room. Swimming pool andfitness room a bonus. Airport shuttle good.
Restaurant food so so and over priced. Not many other food options.
Close to the airport Friendly staff Clean Good price Exercise room
No restaurants near by other than the two owned by the hotel.
close to the airport. rooms were clean and comfortable
the temperature controls did not seem to work in the room. the restaurant staff were difficult to communicate with in English. food was ok but not great - overpriced for the quality
The restaurant food was actually pretty good.
I know it's a USA type of complaint but there was no ice and my room service request for it didn't arrive for more than an hour until I then called back and bought a can of soda pop, which arrived thirty minutes later.
Good Airport Location, dated interior rooms
The location to Sydney Kingsford-Smith airport was very good. The lobby was well kept up and the bell service was quick to unload our bags and bring them to our room. The bathroom in our standard room was well designed, including stone/granite counter tops and new(er) showers and toilets. Room includes a mini-bar.
The room was a bit dated (e.g. the lights and fixtures) and the carpet was a bit worn. The mini-bar is a bit expensive, but that's my own fault for using it! The only remaining gripe is that the airport shuttle is not free, it was $6 per person. Also the shuttle stops off at the domestic terminal first, before going to the international terminal, so factor that in when planning your arrival time to the airport.
Comfortable Room, Friendly Concierge/Front Desk Staff
Fish n Chip prices too steep....$26.00 for two bits of fish and semi warm chips!
With a stay at Stamford Plaza Sydney Airport in Mascot, you'll be in the business district, within a 15-minute drive of Sydney Harbour Bridge and Enmore Theatre. Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Planning an event in Mascot? This hotel has facilities measuring 4304 square feet (400 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge at scheduled times, and self parking (subject to charges) is available onsite.
Based on 5,029 reviews
Value for money
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