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Hotels near Winston-Salem Smith-Reynolds airport

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Smith-Reynolds (INT) - Winston-Salem, NC, United States
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Best hotels near Winston-Salem Smith-Reynolds airport

Cleanliness
9.4
Comfort
9.3
Facilities
8.3
Location
9.5
Overall
8.7
Overall 9.1 Excellent
Based on 476 reviews
Cleanliness
9.4
Comfort
9.3
Facilities
8.3
Location
9.5
Overall
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
7.6
Facilities
6.8
Location
9.2
Overall
7.6
Cleanliness
9.5
Comfort
9.4
Location
9.5
Services
9.3
Staff
9.5
Cleanliness
2.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.4
Comfort
9.3
Location
9.4
Services
9.1
Staff
9.3
Cleanliness
9.2
Comfort
9.2
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
9.4
Comfort
9.2
Facilities
8.0
Location
9.5
Services
9.2
Cleanliness
9.1
Comfort
8.9
Location
9.1
Services
8.8
Staff
8.6

Excellent 8.0
Pros: The property was nice. Everyone was friendly and welcoming, especially Sally the cat. I was hoping to meet her, and we did when we checked in.
Cons: Had heard the hotel was haunted, but we did not sense that when we stayed, at least not our room.
Excellent 10.0
Pros: Excellent hot breakfast
Cons: Option to reuse towels
Good 7.0
Pros: The space is fantastic. The staff were very welcome and accommodating. The little touches that they provide are very welcome, including a nice breakfast, happy hour and pre-bedtime cookies.
Cons: The rooms have clearly seen better days. The mattress was not comfortable and the furniture is more shabby than chic. Everything just looked tired. The bones are there, including some nice antiques. But the infrastructure just needs an upgrade.
Excellent 10.0
Pros: This hotel had a great ambiance. The man at the front desk was very helpful. The room was real clean. And I love the milk and cookies at night. Yes it's a great place to stay. And it's located on the walking path into downtown. I give it 6 Stars 🤩
Excellent 9.0
Pros: great location. quiet.
Excellent 10.0
Pros: Clean room and comfortable bed! Quiet as well!
Cons: Water pressure wasn’t that great but it did the job
Excellent 10.0
Pros: Sally the resident kitty!! Staff very kind and helpful! Beautiful historical hotel and city!♥️♥️
Excellent 9.0
Pros: I loved everything about this property. Rooms were large and beds very comfortable. Room had Keurig with good supply of coffee. Hotel was former cotton mill and had huge beams running through the ceiling and hallways. Bathrooms were clean with plenty of amenities. Breakfast was hot and plentiful with great wait staff. Nice area with the Strollway and Old Salem within walking distance.
Cons: The heat was supposedly run by a boiler system and was not working great the nights we stayed.
Mediocre 3.0
Pros: Wine happy hour, fairly friendly staff
Cons: Poorly maintained (stained carpet, squeaky uncomfortable bed, lots of noise outside in the middle of the night, terrible lighting, tub wouldn't drain)
Excellent 10.0
Pros: The historic background, furnishings. Cleanliness, decor.
Cons: No, I can't think of any negatives.
Excellent 8.0
Pros: The hotel is in a perfect location relevant to the city attractions, activities and downtown area. The historic feel was appealing and they offered wine and cheese in the evening along with cookies and milk before bed. That was a very nice touch.
Cons: The first night a security guard came to our room regarding a noise complaint. We were confused by that - we didn¿t have on a TV, radio or anything. We were talking at a standard volume .We were uncomfortable because we didn¿t know how loud we could
Excellent 10.0
Pros: Amazing building, loved the courtyard. Room was large and comfortable bed, because of COVID no wine and cheese in the evening though :( Will definitely stay again! Old Salem is a short walk down a tree-lined walkway -- amazing to see!
Excellent 9.0
Pros: Great location, easy to walk to downtown and Old Salem. Nice breakfast buffet. Room was spacious and comfortable.
Cons: Not an issue for us at this point but this hotel is definitely not accessible for anyone who cannot handle stairs¿there are steps down to breakfast room and some rooms are a step up from hallway.
Excellent 10.0
Pros: The outside area, the building, the beauty and the brick was so pretty everywhere..
Cons: no
Excellent 10.0
Pros: I love everything about this place! I've never had a bad experience.
Cons: No
Excellent 10.0
Pros: Historic furniture and decor.
Excellent 10.0
Pros: Everything!
Excellent 10.0
Pros: The room was stunning and so quiet! The staff was incredibly helpful, and of course, we enjoyed the complimentary milk and cookies.
Excellent 10.0
Pros: My sister and I booked a room here because we wanted something unique. It far exceeded our expectations! It was cozy and inviting. The decor looked more up-to-date than the pictures on the internet. The service was fantastic. And they had a hotel cat! :)
Cons: We were disappointed that the wine reception was canceled. That was no fault of the hotel. However, it would have been fantastic to have had a glass at check-in with distancing. We did partake in cookies and tea after dinner as we sat by the fireplace.
Excellent 10.0
Pros: The hotel is magnificent.
Cons: Nothing at all.
Excellent 10.0
Pros: The inn was located a mile from where we needed to be. It is quite beautiful and the beds are very comfortable.
Cons: When you enter the in and stay on the left side there is a stair that is very difficult to see with the carpet. They should definitely have some sort of high visibility strip on that step. My mother fell as we entered.
Excellent 10.0
Pros: We enjoyed the bed & breakfast feelin!. Made us feel like we were home not in a hotel. Close to restaurants so we could walk. The breakfast setting and food were really good. I would definitely return.
Cons: Nothing
Okay 5.0
Pros: staff very friendly. nice room. close to where i was working and close to restaurants, etc.
Cons: the water in the shower never got warm. i asked staff about it after running water for 10-15 mins but staff told me it just takes a long time to get warm. after 20 minutes i finally gave up and had to go to work with no shower.
Excellent 10.0
Pros: The bathrooms were so clean and all of the snacks were amazing!
Excellent 10.0
Pros: Everything in downtown and historic Winston-Salem was in walking distance. The front desk associates that worked the evening of our check-in were so friendly and had excellent dining suggestions. The room was amazing and had a great history. The decor was clean, fresh, and not cluttered. The amenities in the bathroom were really nice too. I cant wait to return.
Cons: NA- everything was great
Excellent 8.0
Pros: Very good value. Great breakfast. Decor excellent. Very very friendly and helpful staff. Loved the adaptation of the old building.
Cons: When we raised the blinds to see the snow falling the windows were full of cobwebs and dead bugs. Horrible looking. Obviously had not been cleaned for a long time. We FINALLY got a receipt for our bill but were initially told that the hotel could not tell us what we payed
Excellent 10.0
Pros: The history, staff and breakfast was outstanding. We will be back to spend more time in the near future. Plan on sitting outside on the patio. Great relaxing atmosphere. A wedding here would be nothing less than spectacular.
Okay 4.8
Pros: physical charm of building, great location
Cons: tepid shower water afternoon through evening, no electricity after midnight, limited staff supervision to solve problems, safety issue of outer door propped open, and overfull, outdated electric strip within room
The Historic Brookstown Inn, Trademark Collection by Wyndham - Winston-Salem
Rated no. 1
9.1
Excellent 9.1
Based on 476 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
9.7
Location
8.9
Overall
9.5
Overall 8.6 Excellent
Based on 322 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
9.7
Location
8.9
Overall
9.5
Cleanliness
6.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
8.0
Cleanliness
8.9
Comfort
8.6
Location
8.4
Services
8.5
Staff
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.4
Location
9.2
Services
9.1
Staff
9.2
Cleanliness
8.6
Comfort
8.6
Facilities
10.0
Location
8.9
Overall
10.0
Cleanliness
9.0
Comfort
9.1
Facilities
10.0
Location
9.4
Overall
10.0
Cleanliness
8.6
Comfort
8.7
Location
8.7
Services
8.4
Staff
8.3

Excellent 8.0
Pros: staff help parking the car, really nice
Cons: Doesn't have a hair dryer in the bathroom, I ask the front desk and they quickly sent one to my room which is really nice and helpful but the hair dryer doesn't work.......
Good 7.0
Pros: Had a nice dinner at Catherine's. Food was delicious. Location is great!
Cons: Service at breakfast was super slow. Bacon and croissant were burnt. Our room was super dusty. No way it had been cleaned thoroughly prior to our stay. The bathroom was missing body lotion and a shower cap.
Good 7.0
Pros: Smooth checking in and out. Valet was fast and efficient. The room was huge and comfy! Not sure if the price was worth it but it was a good stay
Cons: The service to my room when Dave came to bring sheets. I did not appreciate the way he approached my room after leaving once and coming back to "complain" about my noise level and I felt targeted and uncomfortable. All other staff were great!
Excellent 9.0
Pros: Food was excellent. Bed was a little hard. No water in the gym.
Excellent 8.0
Pros: The location was ideal for walking to downtown restaurants and bars. The rooms were nice, and the recreation rooms and gym were fantastic. We appreciated the friendliness of the staff and enjoyed the social hour in which they served complimentary wine.
Cons: There was a large dog barking non stop 2 doors down from us at 11pm. I think the pet friendly rooms should be further separated from other guest rooms.
Excellent 10.0
Pros: Very nice staff
Cons: No
Good 6.0
Pros: The staff throughout was super friendly. Valet attendants were amazing; always polite!!
Cons: Our toilet continuously ran the moment we checked in. Maintenance came promptly to fix it. However, we had NO toilet paper. We had to call down to get some. There was no coffee maker or dirty laundry bag. Our towels were dirty and the sheets had stains!
Excellent 10.0
Pros: Hotel employee at Front desk was good and enthusiastic.
Excellent 10.0
Pros: Unbelievably warm and welcoming staff with equally extraordinary rooms and amenities.
Cons: not a single thing!
Excellent 10.0
Pros: Great Service and friendly staff. Great location.
Excellent 9.0
Pros: I appreciated the historical value and the beautiful elevators!
Cons: There were no quality restaurants near and no quaint shops of any sort, the light turned on early and woke us up.
Excellent 10.0
Pros: We loved this hotel! We¿ll definitely go back! The rec room was awesome and amazing for kids or adults. It was a great location and walking distance from everything. The rooms were very clean, staff was nice and overall the hotel was beautiful.
Cons: Nope!
Excellent 10.0
Pros: Recreation room is amazing! Lots of fun for our kids.
Cons: No.
Excellent 10.0
Pros: Really cool hotel - kids loved the rec room.
Cons: Paying for parking, but that comes with the downtown location
Okay 5.0
Pros: Friendly staff, great amenities, rooms are nicely appointed
Cons: HVAC was not adequate. Couldn't get room cool enough even when set to 67. Parking isn't the best. You can either valet or use of the parking garages. Hotel could do a better job of letting guest know which garage is best to use. 1 was free the other no
Excellent 10.0
The bed is a little uncomfortable. But the bathroom is great. The staff is super friendly. And the basement is an absolutely amazing gym and hangout area. I’d recommend this place any day.
Excellent 10.0
Pros: Staff was very friendly
Cons: No dressers in room
Good 7.0
Pros: The decor
Cons: paying for everything. Like everything
Okay 5.0
Pros: Very nice room, lovely bathroom, great amenities such as rec room. Staff very courteous. Close to downtown restaurants etc
Cons: Didnt like that spa bathroom was advertised as a whirlpool (just a regular tub) and the photos online were very limited. Was initially put in the wrong room. Wifi in the room was not included. Fridge did not work very well and there was no microwave
Excellent 10.0
Pros: Clean and comfortable, great staff
Cons: Could have coffee machines in room
Okay 4.0
Cons: parking. no real reason to stay again. no redeeming qualities. i thought the location made it difficult to get into and out of so we parked on the street.
Mediocre 2.0
Pros: The staff.
Cons: Towels had stains on them. Shower drain was clogged so water was up to my ankles by the time I was out of the shower. Sink drain was clogged. Fire alarm went off at midnight for 10 minutes due to a malfunction.
Okay 5.0
Pros: Other than location, not much
Cons: Room was dirty and dark so staff moved us to a better room. Night manager handled fire alarm very poorly
Good 6.0
Pros: Location
Cons: Room was dusty, very dusty. Staff weren't helpful. Hotel employee was very nice upon arrival, others were not. Should've saved money and stayed at a cleaner hotel.
Okay 5.0
Pros: Location and staff!
Cons: It is not a Kimpton hotel! I don't know how to describe it, but the whole experience is a let down. Beginning to end, just nothing like staying at a Kimpton Hotel. It is a fancier Holiday Inn and nothing more.
Okay 5.0
Pros: The RJ Reynolds historic hotel building was interesting and Winston-Salem worthwhile. We really enjoyed the Atelier Bloem bath products and we want to purchase them now! The bed and pillows were extremely comfortable.
Cons: Room did not meet cleanliness standards,dust built up around the carpet edging,cloth bed frame stained, water pressure was unreal but the shower is not built to contain it. Huge safety concerns we found a lock blade pocket knife on the floor of our room.
Good 7.0
Pros: They were so accommodating to check me in early and it has a lot of rich history.
Cons: WiFi cost money. That's insane.
Okay 5.0
Pros: Convenient to downtown area. Loved the wine hour on Saturday which was an added surprise to our stay. with the hotel was a pleasure.
Cons: The shower curtain inside the shower had black mildew/mold. Also, the staff member at the front desk when I checked out and asked if shampoo was supposed to be in the shower said yes, yet we only had body wash and conditioner.
Okay 5.0
Pros: Great downtown location
Cons: Room was dirty, staff was unfriendly, loud music playing at night downstairs reached up to the bedroom.
Excellent 9.7
Pros: Exactly the experience you expect. Great staff, friendly to pets, and a beautiful space. Their basement game room was awesome for kids and adults! Bowling, basketball, pool, ping-pong, shuffleboard and more!
Good 7.0
Cons: No info in room.
Good 7.0
Pros: Location and employees are great! Employee and the desk associates were all so nice.
Cons: Our room’s shower did not get hot. It barely got warm. It was such an uncomfortable shower I didn’t stay in long. If I stayed longer I would have complained but it was simply one night. There should also be bar service close to the rec room.
Mediocre 2.0
Cons: Small, strangely decorated rooms. Inattentive staff. $22 valet parking fee. No coffee in rooms. Wait in line to check in and out. Room service meal was awful and they attempted to add false charges to the bill. Dirty elevators. A disappointment.
Good 7.0
Pros: The room with the big bath tub was great! I needed to relax in it and it was just that!
Cons: The parking was inconvenient.
Okay 5.0
Pros: Amenities
Cons: Size of bathroom, shower was tiny
Okay 5.0
Pros: Price.
Cons: It is definitely not a 4.5 star hotel. Maybe 3.5. Like a Hampton.
Good 6.2
Pros: Great location, fun vibe & activities, grand rooms, and almost all the staff members were extremely friendly and courteous.
Cons: I really was in shocked with how dirty this hotel is. When you walk in you expect nothing but an amazing experience. I first noticed the level of uncleanliness when we checked into our room. Walking into the room you were amazed by how grand and beautiful it was designed and put together. We walked over to the desk and night stands and there was layer of dust all over it. The baseboards were the same way. I thought maybe this room had not been used in a while. Then we went down to the lobby where there is a puzzle on the coffee table with the couches. It was full of crumbs and dirt. If the hotel had been slightly busy this would make sense but it wasn't nor did it appear to be fresh crumbs and grease marks. The next morning we had breakfast and the restaurant in the lobby. The hostess was very friendly, our waitress wasn't at first but she came around. There appears to be huge coffee spatters all over the wall on the left hand side of the restaurant. It's extremely noticeable and behind the booths that look directly at the kitchen again layers of dust. So sad to see an amazing hotel look this dirty. Just makes you wonder what else may be going on
Kimpton Cardinal Hotel - Winston-Salem
Rated no. 2
8.6
Excellent 8.6
Based on 322 reviews
Details
Reviews

Cleanliness
8.8
Comfort
9.0
Facilities
6.6
Location
9.0
Overall
6.7
Overall 8.6 Excellent
Based on 297 reviews
Cleanliness
8.8
Comfort
9.0
Facilities
6.6
Location
9.0
Overall
6.7
Cleanliness
7.3
Comfort
7.3
Facilities
7.3
Location
8.6
Overall
7.3
Cleanliness
6.0
Comfort
9.0
Facilities
5.0
Location
10.0
Overall
6.0
Cleanliness
8.9
Comfort
9.1
Location
9.1
Services
8.8
Staff
9.3
Cleanliness
4.0
Comfort
2.0
Facilities
2.0
Location
4.0
Overall
2.0
Cleanliness
8.0
Comfort
10.0
Facilities
10.0
Location
9.0
Overall
8.0
Cleanliness
9.1
Comfort
9.4
Location
9.3
Services
9.1
Staff
9.3
Cleanliness
8.7
Comfort
8.8
Facilities
10.0
Location
8.7
Overall
10.0
Cleanliness
8.7
Comfort
8.3
Facilities
6.0
Location
8.5
Overall
6.0
Cleanliness
8.5
Comfort
8.3
Location
8.2
Services
7.9
Staff
7.8

Good 6.0
Pros: The location was fine. The breakfast was not very appetizing. So much has changed since Covid19 and unfortunately it has affected services. I chose Hilton because it offered room service. That was not an option. Most hotels have microwaves which are a plus, if you arrive late and would like to microwave something. There were no information directories in the room. Other then that, room was clean, plastic bag on remotes. Before we arrived at the Hilton, we stayed at the Hilton in Winchester, Va., unfortunately neither place offered their well known Chocolate Chip Cookies.
Excellent 9.0
Pros: I loved the location and the layout of the hotel.
Cons: Some things we're damaged in the room.
Excellent 9.0
Pros: Didn't have the breakfast
Cons: Need to train the night bartender.....
Excellent 8.0
Pros: Staff was approachable and helpful
Cons: Hole in the wall of the room. Nightstand area a bit dusty
Good 7.0
Pros: Staff was very friendly & courteous.
Cons: No free breakfast! The breakfast was actually too expensive for the limited choices available on the menu.
Good 7.0
Pros: Staff tried to be accomodating.
Cons: When I checked in I was originally put into a one bed room with no couch although our reservation was for 4 people. Staff did move us upon request. Pool had no towels available.
Excellent 10.0
Pros: The customer service
Cons: No
Excellent 10.0
Pros: Staff and comfortable
Cons: Nope
Excellent 10.0
Pros: The room was clean and perfect.
Excellent 9.0
Pros: the location, the staff
Cons: my refrigerator wasnt working but they changed my room i was very pleased
Excellent 10.0
Pros: Nice clean room. Nice size room.
Cons: Since i rented a standard king room, i did not have a microwave in the room. The hotel needs to put microwaves and a refrigerator in all rooms. The cheaper rooms that i stay in all have both. That was the only thing wrong with the room.
Excellent 10.0
Pros: The bed was very comfortable.
Cons: Hotel was sold out due to a youth soccer tournament. Needless to say, there were many kids everywhere.
Excellent 10.0
Pros: It was clean & also it was a lot of food choices in the area
Cons: Upon checking in the staff didn't inform us that if we want room service we had to request it due to Covid. So we has to clean our own room dump our own trash and pick up our own towels and toilet paper from front desk.
Okay 5.0
Pros: The front desk staff were very professional in their demeanor.
Cons: Room had one chair, which was old or broken. The room had space for a small sofaor easy chair and should have had a floor lamp. Instructions for having the room cleaned were on a sticker placed on the mirror, No mention of this policy was made at check-
Good 7.0
Pros: Clean
Cons: The staff at the front were less than helpful. Instead of saying no I can’t help you, the staff member should have said I can’t help you right now as I’m with a customer but I will help right after. Face of the
Good 6.4
I reserved and paid In advance for king bed junior suite.. did not get suite at all. Unable to use the pool.. completely over crowded.. ordered food from restaurant ( togo packaged) did not get extra sides that I paid for. Toilet in room leaked all over the floor and finally we were awakened by a fire alarm at 7:30am that lasted for half an hour .
Okay 5.0
Pros: It’s location
Cons: During this corona time the staff we’re not wearing masks. Where other businesses had signs on the front door stating masks required to enter no mask required at the Hilton. Elevators are a tight space to share.
Excellent 10.0
Pros: Location to Wake Forest University and excellent service and room
Mediocre 3.0
Pros: Location
Cons: The stay was horrible! We got no sleep because we could hear everything in the halls since our room was placed right across from a staff room. Walls and door paper thin!! Booked a double king room, received a room with one king bed!
Excellent 10.0
Pros: Friendliness
Cons: No
Excellent 10.0
Pros: The staff was very courteous and friendly.
Okay 4.0
Pros: The AC unit was making a lot of noise in 310, it was either be hot or not bc of the crazy noise it was making
Cons: I told the front desk the next morning and she didn't seem to care, said I'll make a note of it
Okay 5.0
Pros: It was clean and friendly
Cons: Fire alarm went off at 5 am.
Mediocre 2.5
Cons: Hall ways were very hot also the atmosphere in the room was damp. The bathrooms had no fan.
Good 6.0
Pros: Beds were comfortable. Rooms were clean. Cookies was a delight. Pool area.
Cons: Prior to the remodel, free breakfast was available disappointed they took that away. Appeared to be short staff in the evening time. Wife waited 30 minutes at front desk before anyone showed up for bath towels had to call 2 hours later to get towels
Good 7.0
Pros: Modern decor. the front desk person was very hospitable. the waitress was great! Kudos to management for hiring and trading their staff to have great customer service skills.
Cons: On Saturday night there was only one front desk person and one housekeeper ALL night long. I called for towels 2x and did not receive until next morning both employees were over worked. The Hotel was booked clearly they needed more employees that night
Good 7.0
Pros: Staff was very friendly
Cons: Public areas and hallways were not clean.
Poor 1.0
Cons: Staff was terrible. Noone at the counter to check us in. Waited 10 minutes, finally, they came back from a long smoke break. No apology, followed by a rushed check-in. Later, called for item left behind, they never called back. Breakfast staff unfriendly
Mediocre 3.1
Cons: Had to be moved twice because the heat did not work in the first two rooms we were assigned to.
Okay 4.8
Pros: Bed was comfortable, room was clean, other than smoke smell.
Cons: The smell of smoke was awful- all my clothes stunk. Worst "breakfast" I've ever seen- cereal and danishes, not even worth coming down for. Hotel was going through construction renovations, hopefully to remove the smoke smell bc it was overwhelming.
Okay 4.5
Cons: The lobby, hallway and elevator had visible debris and were never cleaned during our 3-day stay. There was an obscenity scratched into one of the elevator walls and the lobby staff was not visible at the desk -- the overall feeling was one of neglect and lack of service for guests.
DoubleTree by Hilton Hotel Winston Salem - University - Winston-Salem
Rated no. 3
8.6
Excellent 8.6
Based on 297 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.8
Facilities
8.0
Location
8.7
Overall
10.0
Overall 8.5 Excellent
Based on 191 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
8.0
Location
8.7
Overall
10.0
Cleanliness
8.7
Comfort
8.5
Location
8.7
Services
8.4
Staff
8.8
Cleanliness
9.1
Comfort
9.1
Location
8.9
Services
8.9
Staff
9.3
Cleanliness
9.3
Comfort
8.8
Location
8.3
Services
9.0
Staff
9.4
Cleanliness
8.6
Comfort
8.5
Facilities
8.0
Location
8.2
Overall
10.0
Cleanliness
9.0
Comfort
8.9
Location
8.6
Services
8.8
Staff
9.1

Good 6.0
Pros: Breakfast .. parking
Cons: Expensive for room, quality
Good 6.0
Pros: Liked location
Cons: pull out couch extremely uncomfortable
Excellent 9.0
Pros: The very best thing was the staff and their eagerness to make sure we had everything we needed for a great stay. Very convenient location to Old Salem and downtown Winston Salem - easily walkable.
Cons: Nothing - we had no isdued
Excellent 10.0
Pros: The proximity to many local attractions. Walkable
Cons: Mattress needs to be hard, we sunk into the middle of it. And pillows way too high for me.
Excellent 8.0
Pros: Very nice staff. Nice location. Parking very convenient for a downtown location.
Cons: Breakfast wasn¿t always stocked and. One day they didn¿t have waffles or breakfast meat. Only one type of fruit. Not many options.
Fairfield Inn & Suites by Marriott Winston-Salem Downtown - Winston-Salem
Rated no. 4
8.5
Excellent 8.5
Based on 191 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
8.8
Location
9.2
Overall
8.8
Overall 8.5 Excellent
Based on 186 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
8.8
Location
9.2
Overall
8.8
Cleanliness
9.0
Comfort
7.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
9.1
Comfort
8.8
Location
9.4
Services
8.5
Staff
9.1
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
9.3
Cleanliness
9.1
Comfort
9.2
Location
9.4
Services
8.8
Staff
9.1
Cleanliness
9.1
Comfort
8.9
Location
9.5
Services
8.4
Staff
8.9
Cleanliness
8.8
Comfort
9.0
Location
8.6
Services
8.7
Staff
8.9
Cleanliness
8.7
Comfort
8.7
Location
9.2
Services
8.4
Staff
8.6

Good 6.0
Pros: The room we were originally assigned had not been cleaned. There were dirty towels on the floor, and tub in the bathroom. The beds had not changed, or made up. This was very disappointing and an inconvenience to travel change rooms, after traveling 12 hours. The desk person couldn't understand my husband's disappointment, tried to act like it didn't happen. He barely said I'm sorry, if he did. Other than that the facility was great. But that first experience is sometimes very costly. I don't feel that we should have to pay for that night, considering we book the room for 2 nights. My husband sent an email to Corporate and has yet to hear from them. This deserves at least a response. Thank you and I look forward to hearing from you.
Cons: The facility in general.was nice and clean. With the exception of the room we were assigned.
Excellent 8.0
Pros: Breakfast was good. Parking garage across the street was easy to access and use.
Cons: I didn't realize parking wasn't included.
Excellent 10.0
Pros: Nice And Clean
Cons: It Was A Awesome Place To Stay
Excellent 10.0
Pros: Everything..It was pure love... Im going back
Excellent 10.0
Pros: The people were so nice and the hotel was centrally located to everything in town. The room was clean and the bed was comfy.
Cons: The refrigerator was tiny and doesn’t stay on. You have to hit a button every two hours to keep it running. I know this is likely a power-saving idea, but is very inconvenient if you won’t be in your room every two hours to keep it running to keep your food/beer cold.
Excellent 9.0
Pros: clean
Cons: Pay to park
Excellent 8.0
Pros: The bed Good quality Bed and TV
Cons: Staff dont even try make your experience an easy one. The only good staff I encountered was a tall gentleman with blonde hair. The rest just want to charge and not accomodate
Excellent 10.0
Pros: Very accommodating...
Cons: No
Excellent 8.0
Pros: The location is perfect!
Cons: No
Good 6.0
Cons: Reported poor sink drainage, a very pleasant gentleman said my concern will be attended to, but no one came¿ it was gross to brush your teeth and not have it go down the drain!
Excellent 8.0
Pros: Location and cleanliness
Cons: Seemed under staffed especially in the dining area.
Excellent 8.0
Pros: Nice hotel. Staff was super friendly. Room was clean.
Cons: Not a fan of bathroom barn doors in a hotel. I need my privacy. There were spaces on the sides of the door so not hard to see in or see out. No one cleaned our room or resupplied the toiletries, and I couldn't find a housekeeper to get additional tp
Good 7.0
Pros: the location.
Cons: they were unable to find our reservation when we arrived.which was very stressful.
Excellent 10.0
Pros: The thing I liked the best is that I felt safe.
Cons: The only thing I didn't like is there wasn't a channel guide for the TV.
Excellent 8.0
Pros: Courteous and professional staff
Excellent 8.0
Cons: Did not clean room after day 1, no new towels or other items for day2
Poor 1.0
Cons: The noise level was ridiculous!! There were people having a party or some social event next door or across the hall of y room until at least 4am! I kid crying, people arguing in the same room! I will NEVER stay at this hotel again!
Excellent 10.0
Pros: The staff was pleasant, our stay was comfortable and the view from our window was wonderful.
Cons: I liked everything about the hotel.
Good 6.0
Pros: location
Cons: shower and no pool and spa as advertised
Okay 5.0
Cons: I followed directions given to me by the front desk for parking, and I searched for 20 minutes and never found it. I called back and asked again, and was told the wrong street yet again. The bathroom in my room had hair all over it.
Okay 5.0
Pros: I recently stayed at this Marriott and each time the staff has been extremely friendly and helpful. Hotel employee is the right person to have greeting guest at the front desk. She has an inviting spirit & welcomes you to the hotel as if you wer
Cons: Yes, the trash can had not been emptied. The shower drain was backing up. The stopper in the tub was disconnected. The sink backed up. There was a Brown liquid on the wall going into the bathroom.
Good 7.0
Pros: Bed very comfortable, within walking distance to downtown restaurants, modern clean looking hotel. No complimentary coffee in lobby but small one in room.
Cons: Hotel situated next to bus depot, didn’t feel safe walking past this area in the evening & concerned the car could easily get broken into. Hotel rate didn’t include parking. Empty hotel but given a room that’s
Good 7.4
Pros: Location and cleanliness
Cons: No breakfast
Okay 5.0
Pros: The location of the hospital.
Cons: The tv didn’t play all of the channels. The channels would go in and out. Very disappointing.
Good 7.0
Pros: Staff very nice & helpful.
Good 6.0
Pros: The location in the city and the decor.
Cons: We didn’t like that you couldn’t get all the available channels on the tv. The refrigerator didn’t stay cold. You had to push a button inside of it every two hours to remain cold. On Saturday the housekeepers constantly slammed doors
Okay 4.0
Cons: Hotel room was much less luxurious than other Marriott hotels. The room did not have carpet and was smaller than I am used to. We also had to pay a valet fee due to the location of the hotel.
Good 6.0
Pros: Lobby area
Cons: Very slow valet- lost key, waited 20 minutes- couldn’t exit due to blocking cars - dirty and broken elevators- delayed us 10 minutes in getting downstairs-
Good 7.0
Pros: Location! Close to the convention center
Cons: Housekeeping was a bit lax
Good 7.4
Cons: We couldn't get hot water in the sink and had limited hot water in the shower. They moved us to a different room but that had the same issues.
Winston-Salem Marriott - Winston-Salem
Rated no. 5
8.5
Excellent 8.5
Based on 186 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.6
Facilities
7.0
Location
8.9
Overall
7.0
Overall 8.3 Excellent
Based on 106 reviews
Cleanliness
8.8
Comfort
8.6
Facilities
7.0
Location
8.9
Overall
7.0
Cleanliness
8.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.2
Location
9.1
Services
8.9
Staff
9.2
Cleanliness
9.0
Comfort
8.2
Location
8.6
Services
7.9
Staff
8.8
Cleanliness
8.1
Comfort
7.8
Location
8.8
Services
8.1
Staff
8.1
Cleanliness
8.4
Comfort
8.4
Facilities
4.0
Location
8.9
Overall
4.0
Cleanliness
8.5
Comfort
8.7
Location
8.8
Services
8.7
Staff
9.0

Excellent 10.0
Pros: Extremely quiet room. Well-maintained hotel in a convenient location. Meticulously clean. Helpful staff.
Cons: Have to request room to be serviced the day following each night's stay.
Excellent 10.0
Pros: Everything was very clean and functioning properly. The beds were comfortable. The room was wonderful.
Cons: Queen sized beds in the double rooms would¿ve been more family friendly. Although the mattresses were comfortable, they were barely big enough fto accommodate 2 adults in 1 bed and 2 kids in the other.
Excellent 10.0
Pros: Location was great for our visit with friends nearby. (Who, by the way recommended this hotel.) Hotel was clean, staff was friendly and helpful. Room was clean, neat and a welcome change from the hotel where we stayed in West Virginia the previous night.
Cons: Everything
Good 6.0
Pros: Surprisingly quiet
Cons: Breakfast needs to be included. Come on. Your cheaper competitors across the street include breakfast! My bathroom reeked of mildew. And how are the the thick bed comforters being washed and changed? Never saw clean ones with cleaning crew. Ick.
Excellent 8.0
Pros: Nice pool
Cons: The bedspread needed a good washing if you know what I mean!
Mediocre 2.0
Pros: Was a Marriott
Cons: Noisy loud people arguing next door and in the hall way... hotel had security in front lobby that acted like he was a cop peering at customers as if they were guilty of some crime
Excellent 10.0
Pros: Clean, quiet, convenient to Wake Forest U.
Cons: Breakfast from bistro seemed too fancy. Would have purchased something simple like a muffin or bagel.
Excellent 9.0
Pros: Great: -Shower -William, the associate on duty morning of July 9. Helped me with my laundry😀 -having a Starbucks in the lobby -use of a lobby for gatherings -cleanliness Overall, would recommend this Courtyard.
Cons: -no complimentary breakfast
Mediocre 3.0
Pros: I was truly disappointed! Did not have breakfast
Cons: I made my reservation through Booking.com and this was a total bait and switch! The images that were shown online and the description led me to believe this was no different than any other Courtyard Marriott! Not! The room size was completely misleading, the refrigerator was broken, mold inside, the bathroom mold in the corners of the shower, the floor was dirty, the bed was extremely hard, etc, etc. The room was not being thoroughly cleaned between guests. It was really late when I checked in, so I didn't bother to complain because there was a sign at the desk that told you there was no service after 10 pm. The next morning I called the desk to request that I be moved to another room. There was absolutely no hesitation or questions about why. The second room was cleaner, but again completely not the room I thought I was booking. The funny thing, after we arrived - I went back and looked at the receipt and realized when you opened the attachment, the real images of the room were in the attachment. True bait and switch. I will never stay at this location again.
Excellent 9.0
Cons: My wife asked for Two tea bags from the snack bar serverto take up to our room She was told the will be $4.95 !! EXCUSE me !! They offer no coffee in lobby and try to charge $4.95 for two tea bags !!
Okay 4.0
Pros: Old hotel but recently renovated. No breakfast included. Not a great value.
Excellent 9.0
Pros: The staff was polite, professional, and prompt.
Cons: The hotel was not up to the normal Marriott standards. It is obvious that the hotel was converted from another brand as the room was small and the shower was so small that it was almost unusable.
Good 6.0
Pros: 1st room we were assigned had wet carpets. They quickly found us another room.
Poor 1.0
Pros: Nothing
Cons: The customer service, poor layout, horrible water pressure, lousy plumbing and water pressure. Subpar cable and internet. Numerous unexplained charges to credit card. Loud A/C unit. Could not get peaceful sleep. Would not stay here again.
Excellent 8.0
Pros: Good locaition
Cons: Not saup in bathroom
Excellent 9.0
Pros: Very comfortable. Nice room. Newly remodelled.
Cons: No free breakfast, and was expensive. So we had to make an extra stop to get breakfast at McDonalds which still doesn't allow dine-in. Didn't see any other breakfast places nearby, so not a great start to a day of traveling.
Excellent 10.0
Pros: The bed was comfortable and the checkin process was easy
Cons: I got a weird $10 charge - spoke with hotel staff about inquiry
Excellent 10.0
Pros: This hotel is very close to where I work, so it was a convenient stay.
Excellent 10.0
Pros: Everything is as comfortable and clean
Cons: I wish my room had had a bathtub
Okay 5.0
Pros: The price
Cons: No complimentary breakfast no restaurants close to eat and the one in hotel well what is it really
Mediocre 3.0
Cons: We arrived late from traveling. The door was locked and no one was in sight. When she finally came out she had trouble unlocking the door. And then I was double charged for the room. She claimed I wasn't. But I checked my bank.
Good 7.0
Pros: Location
Cons: Nothing
Good 7.0
Pros: employees nice and friendly
Cons: I was given a room with a dirty bed and had to change rooms
Excellent 9.7
Pros: Nice stay nice staff. Room was fine. Good value. I would be happy to stay there again.
Cons: Multiple cigarette butts on pavement out front door.
Courtyard by Marriott Winston-Salem University - Winston-Salem
Rated no. 6
8.3
Excellent 8.3
Based on 106 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.2
Facilities
4.3
Location
8.5
Overall
6.4
Overall 8.1 Excellent
Based on 248 reviews
Cleanliness
8.3
Comfort
8.2
Facilities
4.3
Location
8.5
Overall
6.4
Cleanliness
9.0
Comfort
8.0
Facilities
6.0
Location
9.0
Overall
7.5
Cleanliness
8.0
Location
6.0
Overall
8.0
Staff
8.0
Value for money
8.0
Cleanliness
8.3
Comfort
8.3
Location
8.5
Services
7.9
Staff
9.0
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
5.6
Comfort
4.5
Facilities
3.5
Location
7.3
Overall
6.0
Cleanliness
8.5
Comfort
8.1
Location
8.4
Services
7.9
Staff
8.9
Cleanliness
9.0
Comfort
9.1
Facilities
4.0
Location
8.8
Overall
5.0
Cleanliness
8.4
Comfort
8.2
Facilities
4.4
Location
8.8
Overall
6.8
Cleanliness
8.7
Comfort
8.4
Location
8.3
Services
8.4
Staff
9.0

Excellent 9.0
Pros: The breakfast was comprehensive and we really appreciated that. The rooms were clean and overall we had a great experience.
Cons: No bad experiences
Excellent 10.0
Pros: The complimentary breakfast was great. The staff was friendly, patient and willing to do anything to make our stay enjoyable.
Cons: Everything was fine.
Good 6.0
Pros: I liked the chocolate chip cookies.
Cons: The shower curtain was torn with mildew.
Excellent 8.0
Pros: Great staff when I arrived. She explained everything well.
Cons: Not the cleanest and the elevator was sketchy
Excellent 8.0
Pros: Friendly staff and good breakfast. Always love chains who allow our pets. Shower great for my handicapped spouse. Rooms a very good size. Quiet and good space to walk our dog.
Cons: Shrubbery around sign needs to be cut way back. Couldn't hardly see it and you may get more customers. Beds not so comfortable. Remote a bit confusing.
Mediocre 3.9
Somethings have been renovated, others not. Overall felt dingy and run down.
Excellent 10.0
Pros: They serve breakfast. Most hotels still are not doing that.
Cons: The pool is closed but to covid. But the pool across the street at the hotel is open.
Okay 5.0
Cons: No batteries in tv remote. Toilet seat falling off and doesn¿t flush properly. Shower head hanging down, bathroom way too small.
Excellent 10.0
Pros: I have stayed at many different hotels in this city and this Best Western is by far the nicest hotel. The staff are friendly and attentive. The breakfast is delicious and varied. The rooms are cleanest i have ever seen. The hotel is lovely.
Cons: I did see quite a few people sitting out in their cars in the parking lot for no apparent reason. They did not look as if they were doing things that were legal if you get my drift.
Good 7.6
good
Okay 5.0
Cons: If this was a 3.5 star hotel, it was years ago. The room was dated. The furniture cheap. The hotel itself seemed dated.
Okay 5.0
Cons: Star level rating did not match the experience. Clearly an attempt made at a face lift but not fully successful with this.
Excellent 8.0
Pros: Everything was comfortable and clean and as expected until my shower experience. The staff was very friendly and accommodating for an adjustment on check out time because of the shower needing maintenance. I would stay here again.
Cons: The shower sprayed water all over the bath room above the shower curtain and then the shower head fell off into the tub. I attempted to call maintenance on the room phone but it didn't work. Once maintenance was called it was fixed immediately.
Excellent 10.0
Pros: The girl that checked us in was great. Very friendly
Good 6.0
Pros: Breakfast bar
Cons: Sheets, noisy air system. Small, smelly elevator
Excellent 8.0
Pros: Location, breakfast, clean room
Cons: Elevator dirty and paint chipped
Mediocre 3.0
Pros: The price
Cons: Yes I had to move rooms twice the first room was clean but the shower curtain had mold on the bottom of it and it was very noticeable so I called to move to another room got in immediately check bathroom same problem as the first room so I moved again
Excellent 10.0
Pros: Customer service was outstanding. Rooms was great will stay there again.
Cons: None.
Excellent 8.0
Pros: Staff
Excellent 9.2
Nice hotel
Mediocre 2.5
Cons: Place was not only under VERY heavy construction, but the two staff I dealt with, Anthony and Patricia, were undoubtedly the rudest people I've ever encountered at a property anywhere, in all my travels. I am honestly shocked this place is still in business, and judging from the lack of people there on a Friday night, they probably won't be for long. I'd suggest to stay far away from this place.
Okay 5.1
Pros: The room was newly renovated and modern.
Cons: The room was not properly cleaned, there were beer cans in the trash and no toiletries. The front desk employees were nice but not very knowledgeable.
Good 6.0
Pros: The location was great. The staff was nice.
Cons: The rooms were dirty especially the bathroom. The rooms need to be updated.
Mediocre 3.4
Pros: Bed was comfortable.
Cons: The overall appearance of the hotel was that it had been a nice big name chain hotel at one time but it was now privately owned and minimal money had been put towards upkeeping it. The sink backed up after leaving the water on for a couple minutes and there was black residue left in the sink after it finally drained.
Okay 5.4
Pros: Staff was friendly but not particularly helpful
Cons: Room was not what I expected. A little small. No trash can and request for one (along with extra towels) went unheeded. Overall clean, but I could have gotten equivalent room elsewhere for 2/3 cost
Good 6.8
Pros: Awesome price, comfortable beds. Great location!
Cons: Some staff were unprofessional. Small tv, tight bathroom w/o a fan in it. Fridge also in a bad spot.
Best Western Plus University Inn - Winston-Salem
Rated no. 7
8.1
Excellent 8.1
Based on 248 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.4
Facilities
8.4
Location
8.3
Overall
7.7
Overall 7.7 Good
Based on 665 reviews
Cleanliness
8.4
Comfort
8.4
Facilities
8.4
Location
8.3
Overall
7.7
Cleanliness
8.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
8.0
Cleanliness
8.1
Location
8.3
Overall
7.7
Staff
8.3
Value for money
7.0
Cleanliness
8.1
Comfort
8.1
Location
8.1
Services
7.7
Staff
8.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
9.0
Location
10.0
Overall
9.0
Cleanliness
8.4
Comfort
8.6
Location
8.4
Overall
7.2
Services
7.8
Cleanliness
8.7
Comfort
8.7
Facilities
9.0
Location
8.5
Overall
6.6
Cleanliness
8.7
Comfort
8.6
Facilities
8.0
Location
8.4
Overall
8.3
Cleanliness
8.4
Comfort
8.2
Location
8.1
Services
7.8
Staff
8.2

Mediocre 3.2
Had to wait 40mins to check in. Rude staff. Then no breakfast buffet in the morning
Okay 4.4
The staff at the reception should be fired. He didn’t know how to attend foreigners and discriminated.
Okay 5.0
Cons: it was strange. it was dated. we arrived late at night after driving 10 hours. walked in to find no one there. there was a sign that said be right back. we waited for 15 min trying to figure out what to do. finally someone showed up, at which point my husband saw him outside hanging out. it took him time to put on a mask, even though there were signs everywhere asking to wear a mask. The next morning checking out, again no one there. the girl was far from friendly. not impressed. it appeared much better online.
Poor 1.0
Pros: nothing
Cons: everything
Excellent 10.0
Pros: Great location a 5-10 minute walk from most everything downtown. Lots of coffee shops, restaurants, and small shops nearby as well. Very convenient driving location. Friendly staff and good facilities.
Cons: Included breakfast but the offering was very minimal--instead I just went to one of the many nearby coffee shops each day.
Good 6.0
Pros: The location & staff were great.
Cons: A $50 per night pet fee is really steep. Our room location was very noisy on Saturday night as it was near an exit & elevator. The furnishing are very basic.
Excellent 10.0
Pros: clean
Cons: n/a
Excellent 9.6
After reading some of the reviews, I was hesitant but really couldn't beat the location and room for the price. Upon arriving, we had a super friendly staff member check us in. The room was very clean and there was no noise or anything. We went down to the front desk to ask for utensils pretty late at night and the evening staff was really friendly, as well. No complaints at all. Would definitely recommend it!
Okay 5.6
No towels, no grab and go breakfast, not enough coffee in the room
Excellent 8.0
Dude you need to have a coffee station, other that you are golden!
Good 6.0
The hotel was clean. Seemed to be short staffed. Website said "breakfast included" which ended up being a bag of cereal bar, yogurt, only chocolate milk, a fruit roll-up, and a Rice Krispie treat. Sorry, but non of those are healthy. There was no coffee in the lobby, nor creamer other than the powdered kind in your room. We were on a "non-smoking" floor, which was clearly not observed by many of the occupants on our floor. When we checked in, our room was very hot so we called and the front desk was quick to give another room which was good. There is also no daily maid service and we had to go get our own fresh towels.
Excellent 8.0
Great location but the breakfast is a bag with water and a few sugary snacks!
Excellent 8.0
Not a bad place to stay, would definitely visit again.
Excellent 8.4
Nice hotel. Additional $50 per night with a dog! Which was not known until I called the hotel directly. I think that says they really don't want you to bring a pet.
Excellent 9.6
The staff were friendly, professional, and helpful thru out my stay. Will be staying here again.
Excellent 9.6
amazingly clean and accommodating...quietest hotel I've been in...
Good 7.6
I chose this hotel because of the location and breakfast that was advertised. When I arrived, I was informed that there was no staff to run the restaurant. That left me searching for somewhere to eat each meal. They offered a “grab and go” bag of water, fruit chew, and granola bars. The thought was nice but doesn’t replace eggs and bacon! I had to clean my own room and get towels and coffee each day myself. The hotel itself is nice but I assume, due to Covid, they are barely hanging in there.
Good 6.0
We got a non smoking room but the AC unit blew out horrible smelling cigarette smoke smell.
Good 6.4
Stayed here for parents weekend. Location is good. But the property is a little worn. Bed was just ok. Pillows were old and cheap. No 'on property' food or coffee. But there were two coffee shops just across the road. Amenities are not great. And key cards are almost impossible. Ourselves and many other guests (we know, because you could see everyone having trouble getting into their rooms) had major problems with our key cards. Got several replacements but it didn't help. Front desk staff admitted the card readers were a bit 'finicky.' Management should get this fixed.
Good 7.2
At some point someone else's bathroom adventure started venting into our room. It also smelled of smoke in our room. Great location though and good price.
Okay 4.4
The best thing about my stay was the friendliness of the staff. However, beyond that, I was disappointed. My room smelled of cigarette smoke, the tub leaked, and Additionally, I purposely selected this hotel because it had a fitness center with a treadmill (I called and asked). The treadmill did not work- the buttons didn't work. Maintenance tried fixing it but couldn't. The fitness center also had a TV, which would not turn on. Navigating the hotel was difficult, as I had to park and then walk all the way around the building to check in. I would not recommend this.
Good 6.4
This hotel could be very nice. Vintage features and great location but in need of a good cleaning and minor repairs. I guess I got what I paid for.
Excellent 9.6
Stopped here overnight while driving to Myrtle Beach for vacation. The rooms were great. We did not use the facilities. The only negatives were that we could only find/see one luggage rack for 7 stories of rooms and there was no morning coffee. Other hotels have no/limited breakfast at this time, but they still offer coffee!
Excellent 10.0
Room clean and staff treated us nicely! Highly recommend!
Excellent 10.0
I have no real complaints for my stay. The place was clean. However please provide a smoking area for the smokers.
Mediocre 2.0
Pros: Nothing
Cons: The location people hanging around no breakfast as indicated in the description ice machine did not work
Okay 5.0
Pros: Staff were very nice and the pool was good.
Cons: Breakfast was listed in the description for booking; however, there was no breakfast. Just a muffin, breakfast bar and bottle water.
Okay 4.0
Cons: Very dirty...
Good 6.8
It took me 15 minutes to get through to reservations for customer service. Although the hotel was nice and clean, the staff did not speak english all that well so the communications was an issue.
Okay 5.2
Holiday weekend. Hall smelled like pot and inscense
Good 6.0
Ice machine on our floor didn't work. Our micro fridge didn't work. Breakfast was granola bars and a muffin. Would not stay again.
Good 6.0
First, it took 4 tries for them to get me a room that was acceptable. The first, didn’t have enough beds (one bed, 4 people + baby). The 2nd and 3rd had people in them when we walked in! The 4th was a suite because it was all they had left with a sofa bed that has a mattress with springs popping through and was about 2in thick. Had to ask for sheets and blankets and towels. They didn’t bring enough towels. We asked for more at 8:30 am and still didn’t have any by 10:30 (they said they would get to it when they had time?!) spend the extra $20 and go somewhere with better service.
Good 6.8
Was not the worst place but we went there for the restaurant since my fiancee said it was good. The restuarant was closed. Check in was at 4pm which was really inconvenient. Then the "breakfast" was a bag of granola bars. Next time I'll go some where a bit more welcoming.
Excellent 10.0
Pros: Room was quiet and the bed was comfortable. The staff was friendly and respectful to everyone. Everything was clean.
Cons: During covid changes, not much for the staff could be changed. Hopefully when everything opens back to normal, they can keep the grill open. Staffing isn’t the issue with the employees there. Just in general with guidelines.
Good 6.0
Pros: It was average
Cons: The TV was tiny, the hotel was old, I don't think this was a 3 star hotel.
Poor 1.0
Pros: Upon entering the front entrance of the hotel, it was very nice and clean.
Cons: Could not find my reservation, after waiting 30 min, had to move aside so they could assist others checking in; waited another 30 or so min, they never called me back up so I went back up and still nothing; would give me room but at regular price.
Poor 1.0
Pros: In the beginning the female staff was great. That manager or who ever he was. Stated calling guests telling us wehad to move out. Gave us 2 hours to pack up and leave 4 days into my 10 day paid stay. Never said anything about a refund until the cops came.
Cons: Nasty hotel manager kicked everyone out because they allowed Wake Forrest to buy out hotel for students. Kicked the guest that were already there out with our a weird. Never helped us find anywhere else to go. Just sad 😥.
Excellent 10.0
Pros: Very nice atmosphere. The pool was open yaaaa.
Cons: Nothing
Mediocre 3.6
There was an unpleasant smell in our room. We changed the room once and the smell wasn't as bad in the second room but it was still there. The hallway smell was very bad, like regurgitated spaghetti sauce. Will not go back.
Poor 1.0
Cons: Dirty, nothing worked. We left after 1 1/2 hours and went to a different hotel.
Excellent 9.0
Pros: Decent place to lay for 1 night.
Poor 1.0
Cons: There was no car available. I received a confirmation number that meant nothing.
Excellent 8.0
Pros: Both staff members I interacted with were friendly and able to help me. I wish I had their names.
Excellent 10.0
Pros: Wonderful place, clean and tidy with a pool
Cons: Slow front desk ..
Excellent 10.0
Pros: Great experience completely
Mediocre 2.0
Pros: It was close to downtown.
Cons: Loud people, marijuana smoke, dogs barking and people just hanging out everywhere.
Excellent 10.0
Pros: Good
Cons: No
Okay 5.0
Pros: close to downtown, helpful lady at front desk, nice outdoor pool
Cons: Strange hotel-associated with a local hospital. Close to downtown but the surrounding properties are very rundown. The first room they put us in smelled like urine. The next room was very dusty. Would not stay here again even though the price was good.
Okay 5.0
Pros: The bed
Cons: The small tv and the next door room with barking dogs.
Excellent 8.0
Pros: I like that finally a hotel to normally offers free breakfast at least had grab bags the candy bar was a nice touch
Cons: As with most hotels in fortunately a lot of times there's a smell of marijuana use. A couple of the doors to rooms that needed to be clean we're open late at night kind of freaked me out a little bit. As with any hotel just on the outskirts of downtown th
Excellent 10.0
Pros: Clean room. The guy who checked us in was friendly and nice. Comfortable bed and very quiet.
Excellent 10.0
Pros: I work nights , I was able to sleep comfortably . Quiet daytime sleeping is what the nightshift nurse needs !! They delivered!!😀
Cons: Nothing
Excellent 9.0
Pros: Convenience of booking and friendliness of staff.
Cons: No
Good 6.0
Pros: Nice bed.
Cons: The staff recognition of who I was.
Okay 4.0
Pros: No hookers or drug dealers or nothing. It was nice.
Cons: I got charged twice for it! Screwed me all up when I got home and discovered my bank account in the hole.
Mediocre 2.0
Pros: Just stayed overnight to catch some sleep: did the trick; free parking; terrific staff.
Cons: Way, way, waaay overrated. Dated decor, quite filthy, breakfast was horrible, 22” tv that looks like a dot from the bed, worn mattress and pillows, and road construction all around. Shame on me for saving $10.
Good 6.2
Pros: Nice 2 room suite. Lots of potential but fell short.
Cons: Breakfast was disappointing. Limited selection and mediocre at best. Shower had little pressure. Upon checking in was told that they were sold out of the room we had booked 364 days prior. It was 87 degrees and the pool was closed until Memorial Dsy.
Excellent 8.0
Pros: Breakfast buffet
Cons: Room cleanliness, hair was in the bathtub. Complimentary water in the room would have been nice.
Excellent 9.1
Cons: Facilities is old and decor is tired
Good 6.0
Pros: Excellent breakfast buffet.
Cons: Hotel layout was confusing, at first. You cannot get to the rooms without either parking in the back (to access tower elevator) or taking luggage down a stairway and hall to the tower elevator.
Excellent 10.0
Pros: The location was perfect for walking to Old Salem and downtown to activities. The welcome center around the corner was manned by 2 awesome ladies who went out of their way to get us info! Great restaurants within walking distance! Included breakfast was unbelievable!
Cons: NA
Excellent 9.4
Pros: The Hawthorne Inn is conveniently located by Baptist Hospital and has a shuttle to and from for visitors. They have a complimentary breakfast, which is has the basics for a morning meal. The room was spacious, with a desk, microwave, and refrigerator. It was a great hotel for business purposes.
Cons: The gym was lacking in equipment/weights, and the breakfast buffet was lacking.
Excellent 9.1
Pros: Beds were super comfy, the view from the room was nice, staff was friendly.
Cons: the breakfast wasn't great, but it was free, so no loss.
Excellent 9.4
Pros: Breakfast was very excited.
Hawthorne Inn and Conference Center - Winston-Salem
Rated no. 8
7.7
Good 7.7
Based on 665 reviews
Details
Reviews

Cleanliness
9.5
Comfort
8.0
Facilities
7.5
Location
10.0
Overall
7.5
Overall 8.5 Excellent
Based on 4 reviews
Cleanliness
9.5
Comfort
8.0
Facilities
7.5
Location
10.0
Overall
7.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
4.0
Facilities
2.0
Location
10.0
Overall
2.0

Excellent 10.0
Pros: Breakfast was awesome. The staff was outstanding!
Cons: The bed was a bit too soft for us but that’s just our personal preference
Okay 5.4
Pros: Lovely old grand estate.
Cons: Needs to add common client services. Details are lacking. Refrigerator and coffee pot would be nice inclusion. Information about ice and breakfast details would be appreciated. Staff friendly and accommodating. Lovely location but professional update needs to happen.
Excellent 8.8
Pros: Very beautiful landscape, gorgeous building. The staff is very pleasant. The front desk was very helpful!
Cons: The only disappointment was the restaurant. The waitress was new - no fault of hers. The kitchen was extremely slow. We ordered salads and soups, the fastest meals. Over one hour we were only served salads. We decided to rake food to go. It was for some reason a problem, so they offered room service. We agreed and also ordered 2 desserts. The check was closed on our room, which was done by the server due to her supervisor's direction. Apparently supervisor didn't bother asking us as of what was a convenient method of payment. As we arrived to our room, the soups were delivered, no desserts. After we called, the dessert was delivered, but only one instead of 2. At that point we just gave up, and never came back to the restaurant. Also the food was unremarkable. For a place like this, the menu has to be better.
Graylyn Estate - Winston-Salem
Rated no. 9
8.5
Excellent 8.5
Based on 4 reviews
Details
Reviews

Cleanliness
7.7
Comfort
8.0
Facilities
6.0
Location
8.7
Overall
7.0
Overall 7.2 Good
Based on 126 reviews
Cleanliness
7.7
Comfort
8.0
Facilities
6.0
Location
8.7
Overall
7.0
Cleanliness
7.4
Comfort
7.6
Location
8.5
Services
7.0
Staff
8.2
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
9.0
Comfort
9.0
Facilities
7.0
Location
9.0
Overall
7.0
Cleanliness
8.4
Comfort
8.2
Location
8.8
Services
7.0
Staff
9.1
Cleanliness
7.8
Comfort
8.6
Location
9.7
Services
7.8
Staff
8.9
Cleanliness
7.3
Comfort
8.0
Facilities
2.0
Location
8.7
Overall
6.0
Cleanliness
7.3
Comfort
8.2
Location
8.8
Services
6.8
Staff
8.7

Good 6.0
Pros: Location
Cons: Would¿ve been nice to know that they were undergoing renovations. Breakfast was worse than other Holiday Inn Express hotels. There were no closets in the room - maybe due to the renovations?
Okay 5.0
Pros: Bed was very comfortable...
Cons: Rooms and bathrooms were not cleaned as they should be. Breakfast was unsatisfactory.
Okay 4.0
Pros: Nothing really.
Cons: Breakfast was supposed to be served at 6:30 am. Every day, it was after 7:15, the first day being 7:30, when I had a meeting on the other side of town. They said it was due to more cleaning, but the truth was the worker arrived late. My room had a fork still in the fridge when I arrived. The rooms were supposed to be recently renovated, however, my room had cracks, holes, and visible plaster showing on the ceiling. The remote control didn't work well. The furniture had visible tears and cracks on it. Very disappointing for a what the front desk said was a renovated room. I requested maid service the 2nd day, and though the trash was emptied and additional towels provided, several old towels remained and the bed was not made.
Poor 1.0
Pros: The shower AND THAT WAS IT!!!!
Cons: You were only given 2 towels, wash cloths and hand towels. Upon arrival the TV was on and would not shut off. Then, I'm one who always checks the beds.....I found waded up TOILET PAPER IN THE BED SHEETS!! (I would put a throw up emoji but I can't.) It was late but when I went to tell the front desk and ask him for new sheets, he stated that there was nothing he could do because housekeeping was gone and he could not leave the desk. He then just sat there and did not offer a new room until I told him that I WAS NOT STAYING IN THAT ROOM!!! The TV stand was on its last leg also in that room. When we moved to another room the TV remote was missing and could not be turned on. Again only 2 towels in the bathroom as well and there was 4 in our group. Breakfast was supposed to be available at 6:30 and wasn't until 8:30. IT WAS A DISASTER!! GO TO A DIFFERENT PLACE IT WAS WAY OVER PRICED FOR WHAT YOU GOT!!!! $211 A NIGHT WAS A DAMN RIP OFF!!!!
Mediocre 2.0
Pros: close to University
Cons: cockroach on the bed, bedside lamp didn’t work, broken desk chair, no closet and no coffee at breakfast - need I say more?
Good 7.0
Pros: great amenities
Good 7.0
Pros: Hot breakfast was good. It might have been nice to have a few more items available. Location is very good. Exercise room is very satisfactory.
Cons: Surprised and disappointed the room did not have a closet to hang clothes. The hotel is under renovation and so some parts of facilities may have been in midst of upgrade that we didn't know, (i.e., some furniture in room needed replacing).
Mediocre 3.0
Cons: There was no closet in this room. No place to hang up clothes. If there is not going to be regular housekeeping, then you need to supply larger wastebaskets. There was no hair dryer as in the past. An ironing board was just sitting in the corner of the room. This was the most disappointing HI stay we have ever had.
Excellent 10.0
Pros: Clean facility, great beds & healthy breakfast options
Excellent 8.0
Pros: The receptionist who checked us in was extremely nice and very welcoming. She was also the same person who greeted us at checkout. Kudos to her for the exceptional service.
Cons: It could have been a bit more clean in the hallways. There was trash there at check in that was still in the same place at check out.
Okay 5.0
Pros: Not much
Cons: It needed a lot of fixing up, structurally. Our bedding was stained. Remote control was dirty, the whole room could have been cleaner. The fire alarm went off at 4am and all because someone was cooking in there room. I feel more of an apology should have been made.
Excellent 10.0
Cons: There was nothing I was disliked about it
Excellent 8.0
Pros: The hotel was clean and comfortable. We enjoyed the outdoor pool. Breakfast included omelettes and sausage.
Cons: The ceiling of the breakfast area needs repaired.
Excellent 10.0
Pros: Friendly staff.
Cons: Little outdated.
Good 7.0
Pros: The front desk clerk at night was very nice and helpful. The rooms were updated and clean.
Cons: The staff as a whole the next morning was miserable.
Poor 1.0
Cons: Awful Hotel. No place to hang clothes. No cleaning of room, without requesting.
Excellent 9.0
Pros: Great location
Cons: Breakfast was a disappointment. Hopefully they will switch back to normal breakfast operations soon.
Good 7.0
Cons: Staff was grumpy in the morning. Complimentary breakfast was near impossible to get. Had to go somewhere else for breakfast.
Good 6.0
Pros: Location
Cons: No washcloths pool was to be open till 9pm front desk was adamant to close before 9. Shower was dirty with used soap and conditioner from previous guest.
Mediocre 2.0
Pros: We arrived at the hotel @ 5 pm, room not ready. Check in time was 3:00 p.m. We were finally able to check in @6:30 pm. The room was dirty and had no wash cloths. Beds small and uncomfortable. A waste of money!!!!
Cons: I did not like anything about this hotel!!
Excellent 8.0
Pros: Proximity to hospital.
Cons: Breakfast was poor. No milk for cereal and biscuit soggy.
Excellent 8.0
Pros: It was located very near where we were going for a medical study.
Good 7.7
Cons: The room is in dire need of updating...counter top broken, walls didn’t meet baseboards, water stains on ceiling
Okay 5.0
Pros: The location was great! I was close to where I needed to be.
Cons: 1. Housekeeping was lacking. My room had three dirty washcloths hanging on the shower curtain rod! 2. The toilet was broken and did not flush. By time I noticed, it was almost midnight and I had to be up early so I left it.
Good 7.0
Cons: The elevator was too slow.
Excellent 8.8
Cons: I arrived without toiletries and it took many calls and more than 20 minutes to get toothpaste and a comb. Otherwise very nice.
Excellent 8.0
Pros: friendly staff. Bed was comfortable.
Cons: I could't the WiFi the morning of check out. not use of they turned it off
Holiday Inn Express Winston-Salem Downtown West - Winston-Salem
Rated no. 10
7.2
Good 7.2
Based on 126 reviews
Details
Reviews

Cleanliness
6.3
Comfort
6.5
Location
6.0
Services
6.3
Staff
6.0
Overall 6.2 Good
Based on 18 reviews
Cleanliness
6.3
Comfort
6.5
Location
6.0
Services
6.3
Staff
6.0
Cleanliness
5.6
Comfort
5.0
Location
4.4
Services
5.0
Staff
3.8
Cleanliness
7.0
Comfort
6.5
Location
6.5
Services
6.5
Staff
6.5
Cleanliness
8.8
Comfort
8.8
Location
7.5
Services
7.5
Staff
7.5
Cleanliness
5.4
Comfort
6.8
Location
6.1
Services
6.4
Staff
6.4
Cleanliness
4.2
Comfort
4.2
Location
3.3
Services
3.3
Staff
3.3

Poor 1.0
Pros: property is run down and in a shady part of town. Property management was horrible.
Cons: everything...check in was horrible...booked through booking.com and because my name @ booking didn't exactly match because of a recent divorce they gave me a big run around...until I contacted booking and had them change my name. Really...I could see this if I was staying at the Ritz Carlton...but not some po dunk sleazy motel.
Good 6.0
Pros: Nothing
Cons: They dont value the advertising they put on booking
Excellent 10.0
Pros: The room was clean. The sir conditioner worked great.
Cons: I found a piece of pizza behind the night stand by my bed. Second, there wasn't not shower mat in the bathtub. I also slip and fell in the bathtub. The drink machine was out of order. No snack machine. Don't serve breakfast or coffee.
Okay 5.0
Pros: Close to highway
Cons: Roaches!! Lukewarm showers
Excellent 10.0
Pros: Quick, simple, easy, no frills. All good.
Okay 5.0
Pros: It's a 1 star motel....its exactly what youd expect. Mediocre service, uncomfortable beds and few amenities...the heater smelled like fire when we turned it on and no one was there for us to check out at 6am when we had to leave.. no bedbugs and we didnt get murdered to yeah...that's why it's a 1 star motel
Green Valley Motel Winston Salem - Winston-Salem
Rated no. 11
6.2
Good 6.2
Based on 18 reviews
Details
Reviews

Cleanliness
7.0
Comfort
7.0
Facilities
6.8
Location
8.3
Overall
7.3
Overall 6.3 Good
Based on 250 reviews
Cleanliness
7.0
Comfort
7.0
Facilities
6.8
Location
8.3
Overall
7.3
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Staff
10.0
Cleanliness
6.6
Comfort
6.7
Location
7.9
Services
5.8
Staff
7.5
Cleanliness
7.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
7.5
Cleanliness
7.6
Comfort
7.7
Location
8.7
Services
6.8
Staff
8.2
Cleanliness
7.6
Comfort
7.2
Facilities
7.5
Location
8.9
Overall
8.6
Cleanliness
7.4
Comfort
7.3
Facilities
6.0
Location
8.3
Overall
6.0
Cleanliness
7.3
Comfort
6.9
Location
8.4
Services
6.4
Staff
8.0

Good 6.0
Pros: The updates being made are nice
Cons: The room stayed cold even after setting the thermostats in each room to 78, there was a dead roach found in the shower and shower was not cleaned so we could only utilize one shower. I would have added a picture but my husband disposed of the roach before I had the chance to take one 🤦🏽‍♀️
Poor 1.0
Pros: Garbage do not stay
Cons: As terribleEverything
Good 7.0
Pros: The keyless entry and size of room was great. Also loved the breakfast and proximity downtown.
Cons: The bathrooms were not clean and there was hair clogging the drain.
Mediocre 3.0
Pros: Not consistent ........good one day but not the next, and not much variety...........
Cons: not much variety
Excellent 10.0
Pros: staff was polite and friendly
Cons: parking was an issue
Mediocre 3.0
Cons: Double billed
Excellent 10.0
Pros: The waitress was excellent she was very friendly and kind
Cons: Nothing
Poor 1.0
Pros: Under construction. Should know ahead of time. Several safety hazards and jack hammer right above our premium roomm
Cons: Everything
Mediocre 3.0
Pros: Staff tried to be accommodating as possible but due to renovations things were severely limited.
Cons: There are also not enough staff to care for all the people in the hotel that were scheduled for stays. Breakfast was awful and no food was left by the time I got there at 7am. Overall I expected a lot more of of a Hilton hotel but was very disappointed.
Poor 1.0
Pros: The staff were very nice and helpful
Cons: The room was old and smelled like old smoke. The bathroom had an overpowering smell of air freshener. The bathroom floor was dirty and greasy. There was an empty wine bottle in the bedroom of my ¿clean¿ room. The hotel is totally gross.
Poor 1.0
Pros: The view from the elevator.
Cons: It was under construction. That wasn¿t mentioned anywhere. After traveling through 5 states all day promising my kids a pool when we get there only to find out it is not open. No where was that said.
Poor 1.0
Pros: Front desk changing our room after cockroach ¿¿ found in our first room
Cons: Fact ALL amenities were not available.. yet same price. Cockroach ¿¿in room. Will not recommend at all. A disgrace to carry the Hilton name. Never a Hilton again
Mediocre 2.0
Pros: I was disappointed with my experience at this Embassy suite location.
Cons: It was a rip off. This hotel is under a major renovation. There was construction work going on in the lobby , and main floor surrounding areas. Elevators were not working on the first floor. No security guards or bell captain . Worst experience.
Poor 1.0
Pros: The staff was wonderful.
Cons: Our first room did not have a toilet. The second room was dirty and the sheets needed to be changed. The third room was missing the mirrors, had cigarette burns on the curtains and trash. The sink and shower did not drain.
Excellent 8.0
Pros: The location is absolutely amazing! So much to walk around and see.
Cons: We did not like that we weren't informed the pool was down for construction. The upgrades they are doing will be great but the kids were looking forward to swimming.
Excellent 8.0
Cons: The hotel in under renovations.Lots of construction mess, paticularly in the common areas. You have to get ice from the front desk.
Okay 5.0
Pros: to be a jerk? no..., though sending "review"..s on a building that is being remodeled is NEVER a smart thought out concept from the leaders of this particular hotel. it was my >
Cons: it was my first valentines day weekend with my new love of my life it was nice to be downtown though the hotel was not fun man the check in was at 3 asnd my girl and I waiting for 3 hours in the cold second floor and it is clearly under renos..,
Good 7.2
1st....the staff were absolutely fantastic. Super friendly and helpful. Location of hotel was great. Issues: TOO MANY PEOPLE WITHOUT MASKS ON!!!! No enforcement from staff. Property under renovation. Elevator beyond a piece of garbage....missing floors, not coming. Used face towel on shower curtain, dust everywhere, old tired couch and carpets. Not best value for money and cleanliness especially during covid. But then again, I live in Thailand where value for rooms, cleanliness and covid precautions are taken seriously.
Excellent 9.0
Pros: Embassy suites
Cons: no
Okay 4.0
Cons: Pull out bed had orange stains and no tv in main room. Although we visited during covid 19 quarantine, a prepackaged breakfast was offered, but food was significantly less than edible. This was not the level of other embassy suites we have stayed in.
Excellent 8.2
Pros: The breakfast buffet was very impressive. The bed was comfortable. Afternoon complementary beverages and snacks were a plus. The location was right next door to where I was attending a convention.
Cons: The inside looks very outdated. I was put into a handicapped accessable room and the shower head holder was broken so when I showered I had to hold the shower head between my feet to prevent the water from spraying out into the rest of the bathroom.
Mediocre 2.0
Cons: No air conditioning! Toilet leaking! Needs total remodel! Bar tenders ver y nice and accomadating! !
Poor 1.0
Pros: The hotel was not good at all, I always like hotel like this one but this in particular was nasty, the entire hotel need a mayor remodeled not happy
Cons: Everything in general except the breakfast
Excellent 9.4
Pros: Straight forward deal of a hotel downtown. Convenient for the occasion and great to meet with multiple families for a performance in town.
Cons: Dated elevators with excessive waiting time, especially when kids think it is fun to chase each other up and down on the elevators. one Of three elevators seemed to be out of order. Breakfast is ok if included in the room rate but not worth it to be purchased. Although the staff was friendly.
Excellent 10.0
Pros: Location and cleanliness. The staff was on point.
Good 7.0
Pros: Location was great. Located in the heart of downtown and a very youthful and lively downtown. Felt safe for walking around.
Cons: Room did not have any outside windows.
Excellent 9.1
Pros: Loved the included breakfast and having coffee, refrigerator, and microwave in the room! And ALL of the staff I encountered was so incredibly friendly!
Cons: Seems silly, but the bathroom not having a vent fan was a downer to me. It got so hot in there with showering and using vanity after while keeping the door closed for my privacy and out of respect for sleeping roommates. Overall, the hotel and rooms seem a little dated. Our doors were noisy to open and close, which again makes it tough to be courteous to sleeping roommates. And the bathroom door was VERY hard to close all the way, so it stayed slightly ajar most of the time.
Excellent 8.0
Pros: The breakfast was awesome.
Cons: The hotel can use some renovations.. The amount that I paid for the stay was expensive considering the amenities that were offered.
Excellent 8.0
Pros: Great location on the same block as 4th Street cafes and entertainment.
Good 6.0
Pros: Location and size of the suite
Cons: It seemed very old and worn out. The elevators were rubbed raw so it was hard to see the floor numbers, the carpets were worn and many of the doors did not close properly. It looks like a long neglected refurbishing is way overdue.
Good 6.0
Pros: The location was perfect for downtown, the staff was friendly, and the hotel was clean.
Cons: The location right between the main streets was loud with fire trucks and cars at night (not the hotel's fault). The room was a bit musty when we arrived. The hotel appeared to be slowly renovating / updating, and still had a bit to go.
Okay 5.0
Pros: Suite
Cons: Room needed updating Bed was lumpy Air in room coming from AC was damp.
Excellent 9.0
Pros: Overall everything about the hotel exceeded our expectations.
Cons: Wish that the air conditioner made less noise. It was effective but very loud.
Excellent 9.0
Pros: The room size, breakfast & the employees were very friendly.
Excellent 8.0
Pros: Location. Beds were very comfortable. Staff were professional and pleasant.
Cons: Decor was very dated and dingy-feeling. It just felt old. Sub par for compared to other Embassy Suites I have stayed at.
Excellent 10.0
Pros: Rooms, happy hour and breakfast
Cons: N/A
Okay 5.4
Cons: needs to be updated. Nothing worked. Not that clean and everything was in need of an upgrade. worst embassy suites i've ever stayed.
Excellent 8.0
Pros: Nice room. Good breakfast.
Good 6.6
Pros: Very friendly staff, great breakfast inuded, can walk 1 block to a few restUrNts
Cons: Furniture dated, despite great space the rooms are "tired", expensive for WS,
Embassy Suites by Hilton Winston Salem - Winston-Salem
Rated no. 12
6.3
Good 6.3
Based on 250 reviews
Details
Reviews

Cleanliness
5.6
Comfort
6.1
Facilities
4.0
Location
6.3
Overall
4.1
Overall 5.7 Okay
Based on 163 reviews
Cleanliness
5.6
Comfort
6.1
Facilities
4.0
Location
6.3
Overall
4.1
Cleanliness
5.3
Comfort
6.2
Location
6.1
Services
5.1
Staff
7.3
Cleanliness
6.1
Comfort
6.5
Location
6.5
Overall
2.0
Services
5.8
Cleanliness
5.7
Comfort
6.0
Facilities
2.0
Location
6.6
Overall
4.0
Cleanliness
5.6
Comfort
5.8
Facilities
4.6
Location
6.3
Overall
4.7
Cleanliness
6.2
Comfort
5.9
Location
6.7
Services
6.0
Staff
7.7

Poor 1.0
Pros: Nasty motel found drugs on the floor another room no power another room burn holes in the covers. Just nasty i liked nothing
Excellent 10.0
Pros: Bed was nice early check in was great
Cons: Everything was fine
Poor 1.0
Pros: The price
Cons: The room has no microwave in the room
Poor 1.0
Cons: Nowhere to park , they banged on my door all morning thinking I was somebody else . I had to show them my receipt . Then they told me I could go back to the room til 12 but it was pointless I took all my stuff to my car .
Mediocre 2.0
Pros: Just a place to get some sleep
Cons: The ac/ heat only went a difference of 5 degrees. There was no remote to the TV when I got there (had to call front desk). The carpet by the sink was ripped up. Door didn't close on multiple rooms. So there was slamming of doors all night.
Mediocre 2.0
Pros: Staff was friendly.
Cons: The property isn't well kept. The room was super smokey. The carpet was lifting. The door had a huge gap at the bottom. The door lock was broken.
Okay 4.0
Pros: What I liked best was that my room was ready for me to check in when I got there.
Cons: I didn't like the fact that I was lying in bed watching a movie at 1am because I couldn't sleep and next thing I know a stranger opens the door. Well of course he sees me immediately asked if that was my room. Duh get out I said. Very very disturbing.
Okay 4.8
Way too expensive for the quality
Okay 4.0
Pros: They accommodated my accessibility request & I was on the 1st floor in the room closest to the office.
Cons: no room soundproofing, TV was not easy to use, non-smoking but cigarette butt in the toilet, cigarette smoke evident, bathroom not really clean, towels were spotted; no washcloths
Mediocre 2.0
This place was very un sanitizedis all I can say
Good 7.0
Pros: Convienence
Cons: Could be cleaner
Poor 1.0
Cons: Yes they charged me for a room I never ided because their system was down
Good 6.2
Cons: people at front desk
Okay 4.0
Pros: The front desk staff was very friendly and personable. They were also very helpful. Some members of the cleaning staff were kind as well.
Cons: The hand towels in my room had been used before I arrived. They were actually wet, stank of something odd, and placed back in the towel rack. I was unable to use them. The cable was almost non-existent. I watched only one channel while I was there. I had problems with connecting to the internet while I was there. We rented a total, I believe, of 7 rooms, and others had cleanliness issues and internet issues as well.
Mediocre 2.2
Pros: It was inexpensive.
Cons: There was no one at the front desk when I tried to check in. My reservation was for a non-smoking room. At first, the front desk women gave me a smoking room. She then changed me to a non-smoking room. This new room had an odor of smoke. Thank goodness this room was just for sleeping. This was all I did.
Days Inn by Wyndham Winston Salem North - Winston-Salem
Rated no. 13
5.7
Okay 5.7
Based on 163 reviews
Details
Reviews

Cleanliness
6.6
Comfort
6.7
Facilities
8.0
Location
6.6
Overall
10.0
Overall 5.6 Okay
Based on 198 reviews
Cleanliness
6.6
Comfort
6.7
Facilities
8.0
Location
6.6
Overall
10.0
Cleanliness
5.3
Comfort
5.7
Location
5.8
Services
5.0
Staff
6.6
Cleanliness
8.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
6.8
Comfort
6.7
Location
6.5
Services
6.4
Staff
6.9
Cleanliness
6.1
Comfort
6.3
Location
6.4
Services
6.3
Staff
7.3
Cleanliness
7.0
Comfort
7.1
Location
7.0
Services
6.9
Staff
7.5
Cleanliness
6.1
Comfort
6.3
Location
6.5
Services
6.1
Staff
7.2

Poor 1.0
Pros: It was 5 min away from where I needed to be
Cons: The staff was very rude. Mold in room. Bed was super uncomfortable along with rock pillows. Door is very hard to close. Shower head was not installed correctly and would continuously leak and the whole bathroom floor was flooded, when I brought issues up with staff to change rooms they wanted to charge extra to change my room. People outside in parking lot smoking weed. I didn’t expect a 5 star experience but at least some comfort and peace of mind.
Mediocre 2.0
Pros: Located right off the highway, well lit parking lot with security cameras, has restaurants close by if your hungry. Office staff were nice.
Cons: Upon arrival (2005hrs) there was a line outside the hotel office, Desk was closed and just a walk up window was open. Hours placard stated the office desk closed at 2030hrs (was not close to that time). Staff was slow to process check in's and only one person was working the desk for check in. Upon getting room key we walked in and the room smelled like cigarette smoke(Yes smoking room, but didn't smell like it had been cleaned properly), bed sheets had holes in them, mattresses were in a zipup cover that was broken and tied on one side but clean. We looked down and saw three roaches on the floor, killed them and walked into bathroom. Two more roaches on the floor of the shower, washcloths were stained and shower curtain wasn't clean. The fridge was off/unplugged and never got cold at all while in the room. Last straw was turning down the covers and three more roaches were actually in the bed under the sheet. I packed all my stuff (after checking it thoroughly) took the key back to the office to check out. Told the girl at the desk what was wrong and asked for a refund or at least a partial one. She didn't offer to move us to another room or give a refund. Just gave me a phone number to call the next day after stating she was not authorized to offer any assistance with a refund. I DO NOT recommend this hotel to anyone if you value cleanliness and your personal well being.
Okay 4.0
Pros: Office staff
Cons: They spend time cleaning each room but every room i have had so far i have had to go into and do major cleaning the walls and air conditioners are always nasty
Poor 1.0
Pros: Nothing stood out
Cons: The hotel was mostly empty, but we were still stuck at the back with a lot of room between us and another occupied room. There were people hanging out in the parking lot drinking and playing music at all hours of the night. The room was not clean.
Good 7.0
Pros: Location
Cons: No
Okay 5.0
Pros: There¿s smoking rooms available
Cons: Staff can be rude
Poor 1.0
Pros: I didn't like nothing about the hotel. The room was dirty. Wasn't cleaned properly. It had a smell. They put me in the back of the hotel were they was selling drugs and girls. I got bit by bugs or mites. I wanted my money back to move to another hotel .
Cons: Room was dirty. Had a smell. Put me in room in the back of the hotel were they was selling drugs and girls. Very loud didn't get no sleep due to getting bit by bugs or mites. And from the loud noise. Sheets dirty and stained pillows were awful also.
Okay 5.0
Cons: The bathroom had a leak That all¿¿¿¿¿¿
Okay 5.0
Pros: Location and price
Poor 1.0
Pros: Room price was cheap but quality was failing!!!
Cons: The other folks at the motel staying there as well, where very loud, fighting each other throughout the night...horrible experience! I won't be staying there ANYMORE!!!
Good 6.0
Pros: Price
Mediocre 2.0
Cons: The managers are very RUDE
Poor 1.0
Pros: Nothing is worth mentioning for positives besides close to freeway
Cons: Bad service bad communication rude Owners threaten deposits.Room has AC Not on and when turned on blew hot air. Second room colder but had Several of its own issues. Went and booked a second room at different hotel that day
Mediocre 2.0
Pros: That I was able to leave eventually
Cons: Not enough characters to list all the bad things. Room was filthy, especially the bathroom. The bed was so lopsided that you can barely stay on without sliding off - not an exaggeration. No ice available, no snacks vending & drink vending was empty. Awfu.
Poor 1.0
Pros: Nothing
Cons: Everything
Excellent 8.0
Pros: Although the hotel was older the room was very clean and smelled great the entire time and it was a smoking room!
Cons: They only had one ice machine and it was in the lobby which was a long way from my room. I am disabled so it was a bit ibconvenient for me. It would have also helped if someone could have helped me with my luggage.
Good 7.0
Pros: Close to highway and the staff was very friendly.
Cons: No tissue for your nose and other stuff.
Excellent 10.0
Pros: It was clean.
Cons: The room was very small
Poor 1.0
Pros: Nothing
Cons: Management and front desk was really rude and wasn't willing to help at all. Will not be back . It was so bad I didn't stay there on July 3,2018
Excellent 9.4
Cons: The only complaint I have is that the booking site I used said there was breakfast which there was not. The hotel is aware of if and they are not sure why it still says they have it.
Poor 1.0
Cons: Smoke smell, panties on ground outside room, dirty toilet, dirty tub with paintchipped floor. Used, linty blanket. Crackheads standing outside. This place should be burned down or torn down.
Okay 5.0
Pros: close to where I was going; front desk lady very nice
Cons: extra security lock on room door broken; half the shower curtain hangers were gone; only wastebasket was by the front door (moved it to bathroom to use); bed mattress was several inches smaller than box spring, making it hard to get out of bed easily
Poor 1.0
Pros: Room was disgusting. Shady characters outside all night long. Tailgate stolen rigjt off my truck in the parking lot.
Cons: Everything. Run far away!
Poor 1.0
Pros: Convience
Cons: New floors, incomplete remodeling of room, customer service, spotty wifi Asked for a smoking room twice and both times I got non smoking. Very unsatisfied with my stay. Not worth the price if my request cannot be met
Poor 1.0
Pros: None
Cons: There is nothing good about the hotel It was dirty, no iron, stink, the sheets wasn't clean, the staff wasn't nice and on. It was a thirty area . I couldn't sleep well because some undiscipline people was talking too loud and also loud music outside.
Mediocre 3.0
Pros: The room was tiny but it was clean.
Cons: I could not understand anything the desk clerk was saying. He kept asking me for my 'Jeep Cord' and when I repeated 'Jeep Cord'? back to him he said 'Jes'. Finally, someone else came in and listened and told me he was asking for my 'Zip Code'. Bad area.
Okay 4.0
Pros: It was what you paid for
Good 7.0
Pros: That the hotel was near the highway, and restaurants. it was very easy to access with s GPS. That there was no bugs.
Cons: That my sheets were and bathroom were not clean. Had to clean it myself.the shower curtain had spots on it.
Okay 4.0
Pros: The price initially seemed fair.
Cons: I got bitten eight times by some mystery insect. The floor was so filthy it actually made my feet dirty. The handicapped room I requested had a shower chair that was broken and sent me straight to the foor. Just terribe.
Mediocre 3.0
Pros: Clean beds and unique shower.
Cons: Rooms smelled smokey. Outside doorways. Small rooms.
Mediocre 3.0
Pros: Location price easy escape
Cons: Floors were sticky
Good 6.0
Pros: I liked the low price. I didn't expect much and was not disappointed. The location was ideal for my visit.
Cons: My entry card did not work on my third day.
Mediocre 3.0
Pros: Good value! Shower was very spacious, clean, and it had good pressure!
Cons: Room reeked of cigarette smoke despite the fact that this was supposed to be a smoke free room. We got neighbors who were also in a smoke free room. They were chainsmoking and there was a door joining the two rooms; smoke was coming into our room.
Rodeway Inn Winston Salem Route 52 - Winston-Salem
Rated no. 14
5.6
Okay 5.6
Based on 198 reviews
Details
Reviews

Cleanliness
5.8
Comfort
6.0
Facilities
4.5
Location
6.9
Overall
4.0
Overall 5.4 Okay
Based on 635 reviews
Cleanliness
5.8
Comfort
6.0
Facilities
4.5
Location
6.9
Overall
4.0
Cleanliness
5.3
Comfort
5.6
Location
6.5
Services
5.7
Staff
6.8
Cleanliness
5.0
Comfort
5.0
Facilities
5.0
Location
5.0
Overall
5.0
Cleanliness
5.9
Comfort
6.0
Location
7.0
Services
5.6
Staff
6.5
Cleanliness
5.3
Comfort
5.7
Location
6.7
Services
5.2
Staff
6.1
Cleanliness
6.1
Comfort
6.3
Facilities
4.0
Location
7.2
Overall
3.3
Cleanliness
5.5
Comfort
5.8
Location
6.7
Services
5.4
Staff
6.6

Excellent 9.0
Pros: Convince to stores and major roads.,local law enforcement precinct in site, property well lit around parking area
Cons: The elevator not working after 1000 Needs to bigger trash dumpster,not to have to jump through hoops to get toilet paper .not able to access snack machines or laundry room due to Lock issues.
Poor 1.0
Pros: I survived.
Cons: Parking lot was full of questionable individuals, hanging out, soliciting, yelling etc. The room was absolutely disgusting. Brown stains on the bathroom walls, other stains all over the room, black mold in shower. Bed spread was also stained all over, I didn’t bother seeing what was underneath. Appliances were all rusty and dirty. Loud banging on doors, walls and floors all night and several noises coming from the parking lot all night. Do Not Stay especially with family or children! Pictures don’t do it justice.
Excellent 10.0
Pros: I loved the location and new look of the rooms!
Cons: I still haven't received my deposit and the rooms need to be cleaned after someone leaves the property!
Poor 1.0
Pros: It was close to where I needed to meet the next day
Cons: The room smelled like cigarettes, it wasn¿t a very pleasant small Floor was dirty There was a dead roach on my bed! Only one bath towel (3 people in room) called office, no answer, walked to the office finding out not open till 11am??
Excellent 10.0
Pros: All
Cons: It was all good
Excellent 10.0
Pros: The staff was ready and willing to help if any problems arose. The hotel guests were respectful of others' privacy. I saved the best for last. This hotel is ten (10) minutes from my primary doctors' office. Excellent.
Cons: No complaints. I will be using this hotel as my default hotel when
Poor 1.0
Pros: Nothing
Cons: Room dirty and cockroaches crawling all over
Poor 1.0
Pros: Notning
Cons: Staff was rude no room service beds were uncomfortable and bed had blood on the matress first room was flooded so got new room was even worse
Poor 1.0
Pros: Nothing
Cons: The internet was crap. The floor was damp, I guess from mopping, and the room had an awful odor combined of human sweat, dirty mop, and cigarettes, even though a non-smoking room. There was trash all over the lot, including an abandoned pallet outside.
Mediocre 2.0
When I checked in my room was dirty then they switched me to another room and the microwave won’t open and they have roaches.
Poor 1.0
Pros: Location, price, and location.
Cons: Dirty, towels were poor quality and not very clean, sheets were pretty disgusting. Pillow was impossible. Noise until late at night. Although the hotel says there is a kitchen there are no kitchen utensils- dishes, cutlery, pots etc.
Poor 1.0
Pros: Nothing
Cons: Everything
Mediocre 2.0
Pros: Nothing.
Cons: Everything about the hotel room made me uncomfortable.
Mediocre 3.0
Pros: Nothing
Cons: Yeah. Bathroom was messed up and shower curtain nasty.
Mediocre 3.0
Pros: Price
Cons: No disabled parking in front of room, no tower and washcloths in room, microwave down low in disabled accessible room. Cleaning rules and not enough staff.No access to wifi as stated.
Mediocre 3.0
Pros: If anything it would be the location.
Cons: Absolutely the staff was down right rude. The manager was the worse of all. The other guest were fighting extremely loud and kept us up all night and when I complained manager said well nothing she can do to help. That happens is what she told me
Poor 1.0
Cons: Was given a room that was already occupied. I walked in on them. Went back to office cuz I heard that happens a lot, so I requested a refund. U get what u paid for cuz I saw price to good to be true. I did not stay at all in that hotel.
Excellent 10.0
Pros: Personell
Cons: No
Mediocre 3.0
Pros: The heat worked
Cons: 1 towel and 1 wash cloth for 2 people. There was no trash can in the room. No available staff
Poor 1.0
Pros: Nothing at all the room was dirty and sheets have not been changed
Cons: Bed bathroom was dirty sheets was not changed
Excellent 10.0
Pros: Everything
Cons: No thank you
Okay 5.0
Pros: Location
Cons: Bed
Poor 1.0
Pros: Nothing
Cons: Dirty, smells like smoke which gets i to all of your clean clothes. Shady characters and homeless folk in the stairwells, hotel is located in a not so good area.
Poor 1.0
Pros: That yall sending me a refund
Cons: My door did not lock there was leftover food in the fridge and freezer hair in the shower and the floor was filthy would not go back just send my refund
Mediocre 3.0
Pros: You get what you pay for
Cons: Not very clean, loud guest
Excellent 8.0
Cons: No hot water
Good 6.0
Pros: The location was fine.
Cons: The hallways could be kept a lot cleaner.
Good 6.0
Pros: Location
Cons: Trash everywhere
Poor 1.0
Pros: Nothing
Cons: It was disgusting
Okay 5.0
Pros: It was cheap.
Cons: We had to switch too rooms because they were dirty an bed sheets wasn’t cleaned. Also my daughter has Asthma An the first room we were given smelled like a whole pack of cigarettes was just smoked in there.
Poor 1.0
Pros: Nothing
Cons: Mold in the bathroom, no towels in the room they advertise fully equipped kitchens but you have to buy everything for the kitchen the staff was stoned and the over lady at the hotel tried entering my room at 5am cause she was so high felt very unsafe ther
Excellent 10.0
Pros: People at the front desk are so sweet and respectful
Cons: Not at all
Excellent 10.0
Pros: Everything was perfect
Cons: NO everything was great
Good 7.0
Cons: No alarm clock
Okay 5.0
Pros: Fridge an stove
Cons: No service with towels
Okay 5.0
Pros: The location was great.
Cons: rooms were nice, was no towels, for the first 4 days, they just gave a few towels, no wash cloths,the towels were stained, front desk said, construction works stains the towels, don't come clean. we needed more she said they were out truck was coMing,
Mediocre 3.0
Pros: Price
Cons: Hotel was dirty and the hotel was overrun with clientele that were smoking weed and partying very loudly all night.Avoid hotel and find another option.
Mediocre 3.0
Pros: The price
Cons: Everything else. Literally. People hanging out all day and night. Loud guests and their kids stomping up and down the walk way. People sitting in the stairwells. Constant police presence. Dirty appliances. Dead remote control.
Mediocre 2.0
Pros: Leaving
Cons: It's a weekly rental type hotel. Unsavory type people hanging out on stairs and hallways. Very noisy. Dirty floors in the room. Very uneasy feeling and slept little to none that night
Excellent 8.0
Pros: I liked the leafy working at the front desk. Im not sure if she was a manager or not but she was nice and helpful. The room was small but overall it was nice.
Cons: The only think I did not like about the hotel was probably just the size of the room. If it was more spacious it would have been even nicer than it was.
Mediocre 3.7
Cons: Absolutely nothing provided as part of the cost of the room. Kitchen with no dishes, silverware or coffee maker, but you can rent dishes and cooking stuff for 30.00 and a coffee maker for 25.00. Won’t ever stay at one of these again.
Excellent 10.0
Pros: Staff & location. Very professional & understanding.
Cons: N/A
Excellent 10.0
Pros: Location, staff was Curtis and helpful, room was clean and comfortable.
Cons: No smoking
Excellent 10.0
Pros: Its quiet
Cons: No
Mediocre 3.0
Pros: The staff was excellent and helpful
Cons: The smell in the room was awful
Okay 4.0
Pros: The outside was pretty
Cons: No coffee maker. Room smelled musty. ,it was mot very clean
Good 6.0
Pros: Price and location to where my event was...and access to stores.
Cons: Some of the staff weren't very friendly...not mean...just not friendly. There was a cockroach on its back in the room. I killed it but wondered if there were others.
Okay 5.0
Pros: Price
Cons: Bugs ppl at front desk lied n said they would switch rooms & didnt then police came banging at our door & 2 other rooms @ 4in morning waking us out our sleep. Lady at front desk w/ dreads is EXTREMELY RUDE HOW IS SHE EVEN WORKIN THERE. Rest of sts
Okay 4.8
Pros: Cheap, staff was nice, they gave me an upper level NS room like I asked.
Cons: Bed and pillows uncomfortable. No remote. A bit shabby and not very clean inside and out. But if you want cheap, this is better than most.
Good 6.0
Cons: The rooms & bed sheets smelled like smoke or had a bad odor & my bedding clothes even smelled like this after sleeping in,bed.
Okay 4.0
Pros: Kitchen
Cons: Seems like it is a hangout and people going in and out of rooms all night . Someone vomited on the stairs and it stood there 2 days while I stayed. Cleaning and maintenance just walked over it, saw with my 2 eyes.

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