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Staff was excellent. Food could use more variety. -More vegetable options. Menu didn't have juice or soda listed. -The croissants were outstanding!

Asian Vegitarian food was test less No Salt or pepper served Need to improve with Chef who can caters for Peaple from India I am sure Chef knows different varieties of food Indian People like

Flight attendants rude, they disappear for almost 3 hours not doing rounds to see what people needed. The laboratories were full of empty water cups, because they never come back to collect them.

The flight attendant, where kind of rude, there where hiding for almost 3 hours, without doing rounds to see if people needed water or pickup the water cups, the toilets were full of water cups, because they never come back to pick them up.

Amazing service and fabulous syaff. Loved the jumbo jet too, comfortable.

The entertainment screens are dated and needs to be changed to new screens. Then when we got home, I found out 2 of our luggage’s were damaged (huge) and some items stolen.

The full flat bed was not that comfortable, hard and lumpy., too much space wasted with those bulky walls and divisions instead of making the bed 3-4 inches wider. The compartment where you put your feet is like a shoebox, poor design. Toilets of A350 are just too small, sink is too small

Airfare was ok . Food not good , seat ok but not comfortable. Lay over too long , crew was ok Overall just ok

The crew was amazing and really nice. The OS on the entertainment system could use an update, though. It felt old and outdated but had anything you'd need to keep busy. I usually never use it anyways, but that did stand out.

2 things that really tanked our experience with this trip with Asiana Airline (which used to be among my favorite airlines): 1) The "random" security screening at the boarding gate is crazily thorough (which is completely redundant to the security screening before we went through the security checkpoint before getting into the gate area), and the water was acquired inside of the gate area (from a lounge operated by the Inchon airport). We were asked to take out *EVERY* single items from the carry-on luggage and open up every comtainers / bags / packages to inspect. To add to it, there were two inspection workers there (one seemed to be a trainee and the other seemed to be a trainer), and the trainer worker held a very unfriendly / arrogant attitude towards us. As the youngest member (a minor) of my family was being "screened", the rest of my family wanted to make sure that no inappropriate actions would happen to her. That trainer worker yelled at us and attempted to use rude body language (waving her hands) and facial expression to ask us to stay away. 2) The luggage handling at the destination was really *REALLY* bad. Among my 25+ years of travel experiences, I'm going to have to say that this was the worst luggage experience where we didn't lose our luggage. Our flight was scheduled to land 12:45pm, and landed around 1pm. 15mins delay in landing is absolutely normal. Deplane process took a bit longer than usual flight (we waited for around 20mins, after arriving at the gate, before people were able to actually leave the plane). However, the luggage took another *2 HOURS* to arrive at the baggage claim carousel. This is insane. What's worse is, due to the delay in luggage, the flurry of passengers from our flight collided with 3 other incoming flights. The US border / custom line was like the longest Disneyland attraction line winding through the entire arrival hall and around all the baggage claim carousels (like at least a thousand people). I've never seen anything like that at SeaTec airport (US border control), period. The luggage claim experience really tanked our trust and overall impression for Asiana Airline's Seattle airport ground operational effectiveness and efficiency. This has to change in order for them to remain relevant / in-business with increased competitions from Korean Air and other Asia-based airlines.

This time is good . Don’t cancel flight with out early notice .

Very good experience, considering the short flight the meals were served promptly after takeoff.

X class seats in row 3 with the new configuration are very poor in fact I feel 3B and 3E should no longer be considered as X class seat as there is no forward seat pocket available to these seats and greatly reduced leg room due the intrusion of the business class armrests/table module

It was pretty good. Everyone friendly. Like all airlines, the draconian limitations on baggage and weight and not giving even a free soda kind of drags down the experience a bit.

Last 10 minutes boarding they canceled the flight and didn’t organise anything

Estheticly the plane looks great, although the seats are way too upright. If the seats were just slightly more reclined then the comfort level would increase tenfold. I had the stiffest neck after just a short flight due to this. A nap was almost out of the question.

Cabin crew were very professional and welcoming. They certainly appeared to have lifted their game. Congratulations

I know not directly a Virgin "thing" but I hold Virgin responsible for their subcontractors. Had to wait 45 minutes waiting for baggage at PER before the belt conveyor even started. This is unacceptable and hopefully Virgin engages with whoever to pull their fingers out. I realise PER staff are generally slow at the best of times but this was ridiculous. Maybe more seating for those waiting, a cafe in the baggage area for a light meal while we wait or at the very least a troop of dancing girls to entertain the punters while they stare at the conveyor belt start light almost willing it to fire up.

Very poor. Flight was cancelled due to captain exceeding hours. Told to fend for ourselves for 12 hours until a new flight could be done. This meant overnight accommodation in Hobart. Next plane was delayed and no food onboard. No apologies from Virgin. Extremely disappointing.

Flight was cancelled due to a mechanical fault - Virgin rebooked me on a flight 6 hours later so I cancelled and flew with another carrier

There was nothing I didn’t like, prices a little lower would help

BA Airbus A380 BC upstairs had 2 3 2 layout. The seat was comfy but access for those in middle or window seats had to climb over others fest to get to ailse when seats in bed mode. The layout was not nearly as private as other layouts. The staff was amazing as well as the food. Most airline food is average but this was restaurant quality.

Following a marathon flight riddled by delays and changes from Santiago, Chile, my flight to Melbourne from Sydney was on schedule but I was transferred to the next flight. The reason by ticketing and the floor manager was I missed the entry to flight by one minute! That's right, the emphasised that if I was 1 minute earlier I would be on the flight. I asked what was the point them emphasising 1minute overdue and how that helped me or the situation. They didn't care at all. Replying that if it was one minute earlier they would've done something and smirking delivering the information. Australian's do call Australia home, Qantas calls Australian's suckers.

1) crackly headphone jack 2) one of the emergency seats recline. Usually second row does. But in this case neither did 3) food was scrambled eggs or fruit. 4) fruit should not be the option to eggs 5)miserable unpleasant crew not a smile. Thought that was a virgin thing

Qantas are unable to service and unfit for purpose, they cannot transport Australians on time to overseas destinations. On top of the inflated ticketing, the Sydney flight to Santiago was impacted because the plane was delayed arriving and then further bungling by Qantas admitting the ground new ground crew in charge of cleaning were not trained. The impact on passengers with connecting flights was tremendous and long ques of frustrated passengers waiting for rescheduling. **Qantas has become the Australian Spirit of disappointment**

The staff we fantastic and seemed to work very well with each other

Business lounge in Melbourne mediocre. Look at Emirates or Qatar, Qantas! Great friendly crew. Food was good but Emirates is a level above. Business seat good. But can’t compare to Qatar. Main reason for booking Qantas is loyalty and terrific connection via Perth to LHR.

I was pleasantly surprised with my flight to LA with Qantas. Although seats were not the roomies, service was excellent.

The service and smooth landing. Food was delicious and the staff was friendly. We arrived earlier than scheduled.

Wonderful crew, good food. Absolutely loved the wine spritz and wish I could buy it!

The flight was delayed due to weather issue…WiFi did not work and even though I wanted to pay for WiFi I couldn’t buy it. Overall very disappointing even though I paid and reserved Business class

United business class just sucks. There’s no reason to go business class with United. This time there were no screens. Boarding is ridiculous, always. The pull-out table was broken. The female crew members were very nice. The male crew member liked to listen to himself talk on the intercom. And gives his stupid comments on almost anything.

We waited to takeoff for about 1 hour delay for a 20 min flight.

Packed in like sardines, very uncomfortable. Sitting the aisle my shoulder was rammed into numerous times by rushing flight attendants. Also flight was very cold.

Your app is impossible to use. I couldn't load it. Then i couldn't open it. When i finally got both those things done -with much help -then i couldn't open the app to install a credit card. The upshot was 4 flights without access to food or drink. When i first tried to download united app some company called starlier opened instead and i would up signing up for some 49 dollar a month music service which i still have not been able to cancel.

I was happy to be seated with my teen daughter. On my arrival flight we were not together. Drink choices were great. Food was ok. Lots of entertainment options. Pilot communicated well and gave us a heads up about wind and turbulence. Made it less anxious.

Overall it was good. The flight was bumpy at times, but the pilot made us aware every time. As a result, no snacks/drinks were made available. Seats were tight but that’s okay as I had a window seat.

the head jack on my seat didn't work and the power outlet didn't work for my seat

The crew’s attitud was not good, only worried for pilot’s comfort, so I ask myself why do I pay so much for so less. The plane is old and broken. I will rey another airline

That flight was smooth, and staff we courteous. it was a full flight so very tight. The boarding through security was not properly controlled. it was rushed and the scanning process for our bags, etc. was pilling up at the other end with no time to empty our belonging my personal items almost toppled over on the floor if i hadn't caught it rapidly. Was it just that time, or always like this - cant say. other than that all else was fine.

The experience was generally above average. The only downside was the absence of WiFi during my flight from Vancouver to San Francisco.

I was appalled to have to pay for just a regular seat when I went to book 24 hrs before my flight! Because it was only an hour flight I didn’t choose a seat from Grand Junction to Denver, but I did for Toronto and had to pay just to choose a regular available seat! In my 60+ years of flying this was the first time I have heard of this. Also, allowing people to bring on “huge “ suitcases, not carry on size, but much bigger, and then a large pack pack stuffed. So they take up all the room in the overhead bins and if we are later boarding, there is no room so we have to check our small carry on. I have already paid for and checked in one bag! I certainly will not choose to fly with United again unless it is the “only” airline available!

on demand entertainment in seat back awesome Check in Kiosk too demanding with endless demand for more information information then says go to counter. Counter agent unfriendly. Do it yourself check in luggage procedure not intuitive, upset employees frustrated the whole procedure.

It was an excellent experience, traveling from Toronto to Denver with United.

Ontime boarding. Almost 1 hour take off delay. We could have boarded slightly later since the pilots were in traffic

Flight was delayed, I had to put my luggage all the way in the back! They served only a beverage no snack on the way in Air Canada, definitely not a good first impression.

Fresh fuit or veg snacks would be so great, but there are two good restaurants in Denver airport. Try Etais UDIS or Freshens DIA for nutritious delicious pita sandwiches/ donairs and crepes in Freshens.

Crowded plane but it flew on time and had friendly staff

Headphones for the movies have too much bass and can't be adjusted. Almost impossible to hear. Great movie selections but can't really watch them because you can't hear them. Also the system is very slow.

This was the first AC flight in a long time that we experienced no delays or frustrations. The gate attendant was extremely polite and accommodating to my husband who has Parkinson’s disease which made boarding extremely stress free. Flight departed ON TIME and was a smooth ride. If only all my AC experiences could be like this.