Recent reviews
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- Neutral
- Negative
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7.6
Pros: Staff was friendly. The vehicle drove very well.
Cons: There was some trash in the vehicle leftover from previous customers. I felt it could have been cleaner.
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2.0
Pros: Nothing. I lost $65 dollars because I assumed I could use my debit card as a credit card like I can everywhere else.
Cons: I came to pick up the car after paying online and having everything setup. I could not get the car because I dont have a credit card and the guy wouldn't take my debit card, eventhough all he needed it for was a $200 hold. Also no refund because the cancellation fee is the same as car price.
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10.0
Pros: Very nice staff and very clean vehicles
Cons: Nothing, the lady who gave me the car was very nice and really polite. Will definitely be renting from y’all again
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10.0
Great service
Pros: The woman who helped me was friendly and efficient. The whole process was easy. I will definitely rent from Hertz again.
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10.0
Cons: All great!
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4.4
Train employees
Cons: Employees had a poor understanding of how to use reservation system. Customer service was lacking and employees argumentive
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9.2
Pros: Very easy pick up and drop off.
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9.6
Pros: Very easy to pick up and drop off. The price quoted was as what I paid.
Cons: It looked like the vehicle wasn't cleaned. It was generally clean but could have been better.
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7.2
Pros: Staff was nice and very helpful
Cons: My car wasn't in the stall it was supposed to be in so I had to walk around to find it and then when I did, there was trash left inside it. Not a huge deal but I guess when small easy to fix details like that are wrong it kinda scares me because I have had bad experiences with rental agencies
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2.0
sneaky charges added to bill
Pros: clean comfortable car
Cons: significant charges added to bill without explanation. tried to call the location where i rented car, no answer. visited website for charges explanation according to receipt i received (hertz.com/chargeexplained), which doesn't explain anything. Very upset.
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10.0
Pros: quick hassle-free service.
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10.0
Pros: Very nice staff and very clean vehicles
Cons: Nothing, the lady who gave me the car was very nice and really polite. Will definitely be renting from y’all again
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10.0
Great service
Pros: The woman who helped me was friendly and efficient. The whole process was easy. I will definitely rent from Hertz again.
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10.0
Cons: All great!
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9.2
Pros: Very easy pick up and drop off.
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9.6
Pros: Very easy to pick up and drop off. The price quoted was as what I paid.
Cons: It looked like the vehicle wasn't cleaned. It was generally clean but could have been better.
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10.0
Pros: quick hassle-free service.
review from
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7.6
Pros: Staff was friendly. The vehicle drove very well.
Cons: There was some trash in the vehicle leftover from previous customers. I felt it could have been cleaner.
review from
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7.2
Pros: Staff was nice and very helpful
Cons: My car wasn't in the stall it was supposed to be in so I had to walk around to find it and then when I did, there was trash left inside it. Not a huge deal but I guess when small easy to fix details like that are wrong it kinda scares me because I have had bad experiences with rental agencies
review from
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2.0
Pros: Nothing. I lost $65 dollars because I assumed I could use my debit card as a credit card like I can everywhere else.
Cons: I came to pick up the car after paying online and having everything setup. I could not get the car because I dont have a credit card and the guy wouldn't take my debit card, eventhough all he needed it for was a $200 hold. Also no refund because the cancellation fee is the same as car price.
review from
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4.4
Train employees
Cons: Employees had a poor understanding of how to use reservation system. Customer service was lacking and employees argumentive
review from
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2.0
sneaky charges added to bill
Pros: clean comfortable car
Cons: significant charges added to bill without explanation. tried to call the location where i rented car, no answer. visited website for charges explanation according to receipt i received (hertz.com/chargeexplained), which doesn't explain anything. Very upset.
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