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Hotels near Asheville Regional airport

Hotels near Asheville Regional airport

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Asheville Regional (AVL) - Asheville, NC, United States
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Best hotels near Asheville Regional airport

Cleanliness
9.6
Comfort
9.5
Facilities
9.6
Location
9.6
Overall
9.2
Overall 9.3 Excellent
Based on 765 reviews
Cleanliness
9.6
Comfort
9.5
Facilities
9.6
Location
9.6
Overall
9.2
Cleanliness
9.6
Comfort
9.5
Location
9.6
Services
9.5
Staff
9.5
Cleanliness
10.0
Comfort
9.5
Facilities
10.0
Location
10.0
Overall
9.5
Cleanliness
9.6
Comfort
9.6
Location
9.6
Services
9.5
Staff
9.4
Cleanliness
9.6
Comfort
9.6
Facilities
8.0
Location
9.6
Overall
8.0
Cleanliness
9.9
Comfort
9.6
Location
9.5
Services
9.9
Staff
9.7
Cleanliness
9.7
Comfort
9.6
Location
9.5
Services
9.6
Staff
9.1

Excellent 9.0
Pros: Great breakfast and very close to Biltmore. Exactly what we needed for a thanksgiving week stay
Excellent 8.0
Pros: Location was great, close to downtown Asheville and you're basically in Biltmore village. Indoor pool and while basic a hot breakfast.
Cons: The beds were not comfortable at all. They did not have a lot of give, so it felt like sleeping on the floor sometimes. While the breakfast was hot, the selections didn't change from day to day. That could be good or bad, depending on the view. The breakfast area was small compared to the hotel, so many guests ended up eating in their rooms, being there was no place to sit.
Excellent 9.0
Pros: Location was great! Nice to have fresh infused water and coffee in the lobby. Good to have recycling bins in lobby too. Breakfast was nice.
Cons: Eating/socialist area was crowded. Need recycling bins in the rooms.
Excellent 10.0
Pros: EVERYTHING was excellent !!!
Cons: Nothing
Excellent 9.0
Pros: Very clean, courteous staff! Loved the fruity water at the main entrance and the travel bag at departure!
Cons: Breakfast was ok, but not great. I’m sure high food prices effect this!
Excellent 8.0
Pros: clean. friendly staff. unique antique decor in hotel lobby and dining area conducive to its period. always a good breakfast
Cons: no safe in room. need to walk outside to get to breakfast dining area as far as we knew.
Excellent 10.0
Pros: Everything had been sanitized with COVID-19 prevention in mind. Everything was clean and our entire floor was smoke-free
Excellent 10.0
Pros: Location was perfect. Close to downtown and the Biltmore.
Excellent 10.0
Pros: Very modern and clean
Cons: The top sheet was way too small. Must have been a queen sheet on a king bed.
Excellent 10.0
Cons: Nothing.
Excellent 10.0
Pros: The hotel was super clean, The breakfast was great. The location was PERFECT. Front desk was magnificent. Love this Hilton !!!!
Cons: Signs you must everywhere Must Were a mask but not at the Gym. We spoke with the assistant manager and he refused to enforce the rule until we called Hilton HQ. Problem solved!
Excellent 10.0
Pros: The staff was great. Very informative about the area.
Excellent 10.0
Pros: Rooms well kept and spacious. Zero noise. Courteous staff.
Excellent 9.0
Pros: Nice free breakfast in the morning & fresh coffee
Excellent 10.0
Pros: The Bar was spectacular!! You don't need to leave the hotel to get a drink.
Cons: Nothing....clean and employees very friendly.
Excellent 9.4
Pros: Loved the huge walk-in shower.
Cons: Matress on the bed was way too firm.
Excellent 10.0
Pros: Great friendly staff
Excellent 10.0
Pros: Clean and quiet. Great patio area with fire pit to relax in evening at sunset. Walking distance to Biltmore Village. Short drive to the Biltmore Estate
Excellent 8.0
Pros: Decor was nice, room & bed comfortable.
Cons: I would like to get an itemized copy of my bill at checkout.
Hampton Inn & Suites Asheville Biltmore Village - Asheville
Rated no. 1
9.3
Excellent 9.3
Based on 765 reviews
Details
Reviews

Cleanliness
9.6
Comfort
9.6
Facilities
8.5
Location
9.7
Overall
8.4
Overall 9.3 Excellent
Based on 332 reviews
Cleanliness
9.6
Comfort
9.6
Facilities
8.5
Location
9.7
Overall
8.4
Cleanliness
4.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
9.5
Comfort
9.6
Location
9.8
Services
9.4
Staff
9.3
Cleanliness
9.3
Comfort
9.3
Facilities
10.0
Location
10.0
Overall
9.3
Cleanliness
9.6
Comfort
9.6
Location
9.6
Overall
10.0
Services
9.5
Cleanliness
9.8
Comfort
9.6
Location
9.6
Services
9.3
Staff
9.3
Cleanliness
9.6
Comfort
9.6
Location
9.8
Services
9.8
Staff
9.4
Cleanliness
9.7
Comfort
9.6
Location
9.9
Services
9.7
Staff
9.1

Excellent 10.0
Pros: It was a fantastic experience in every way. The setting, rooms, breakfast, grounds, and Antler Village were wonderful!
Cons: One of the staff at check-in seemed annoyed when we arrived early. The others, though, made the overall experience with the staff to be a good one.
Excellent 10.0
Pros: The room was well appointed and comfortable. We had a beautiful view of downtown Asheville. The dinner in the main dining room was one of the best we have had.
Cons: Valet was a bit busy and slow...but that is ok.
Excellent 8.0
Pros: The Biltmore experience. Our room was good with a nice view, the food was very good for both breakfast and dinner. The staff were both friendly and helpful, the servers both professional and friendly as well. Bell services were excellent. Very, very nice stay at one of the most treasured sites in America.
Cons: Mask policy. Ridiculous, particularly at the Cafe' and more particularly at the House. Will NOT visit again with this policy. Also, no shuttle from the Inn. What? Very disconcerting. Seems a small thing for such a prestigious hotel. No refrigerator in room plus outdated furnishings. Bathroom very crowded, could do without the tub. Food was very good but way over-priced. Handicapped parking at Antler was a hike. Not good for those with ambulatory difficulties.
Excellent 9.0
Pros: Outstanding restaurant and location
Cons: nothing
Excellent 9.0
Pros: the rooms are very comfy, with great bedding. we had a room with the mountain view and the sunset was stunning. it completed perfectly a day at the Biltmore house and gardens. easy check in and check out with very courteous staff. the main lobby, the library and back views are gorgeous
Cons: the rooms are a bit small and plain. please note that you also are not walking distance from the manor and that the walk to the village is about 10-15 minutes.
Excellent 8.0
Pros: Great location with hiking and biking trails. Close to Blue Ridge Parkway. Close to Asheville.
Excellent 9.0
Cons: No transportation to other areas. Very inconvenient.
Excellent 9.0
Pros: Everything
Cons: Nothing to say liked it all
Excellent 10.0
Spectacular grounds, beautiful views, excellent food and attentive service. Walking distance to Antler Village. We upgraded to a larger king room with a view, evening appetizers and valet parking included . Being there 5 days, this larger room helped make our stay more enjoyable. Truly a relaxing place to stay.
Okay 4.0
Cons: My stay at the Inn began with them not letting me and my family up to the property after paying $650 for the room because somehow my reservation was cancelled and they were fully booked (the only available option was a $1,500 suite which they would prefer to turn me an my family away rather than upgrade us into the suite -- I would need to pay the difference for the suite or I was out of luck). So I stood around in the parking lot for an hour with my family while on the phone arguing with their reservation team. They were fully aware that it was our wedding anniversary. We left and went downtown to figure out what we were going to do when they called us back to inform us that they did have a room (clearly they had a room the whole time). When I got to the room I thought surely they would have sent us a cheese plate, a bottle of champagne or a comped dinner for their mistake - nope! Nada. Was very disappointed to have paid $650 for a room and get treated so poorly. I won't return.
Excellent 10.0
Pros: Rooms were beautiful,, the setting sylvan, dining was elegant and the wine was incredible.
The Inn On Biltmore Estate - Asheville
Rated no. 2
9.3
Excellent 9.3
Based on 332 reviews
Details
Reviews

Cleanliness
9.5
Comfort
9.4
Facilities
10.0
Location
9.6
Overall
9.7
Overall 9.2 Excellent
Based on 601 reviews
Cleanliness
9.5
Comfort
9.4
Facilities
10.0
Location
9.6
Overall
9.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.5
Comfort
9.4
Location
9.6
Services
9.2
Staff
9.3
Cleanliness
10.0
Comfort
8.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.5
Comfort
9.4
Location
9.5
Overall
8.0
Services
9.3
Cleanliness
9.7
Comfort
9.6
Location
9.7
Services
9.6
Staff
9.6
Cleanliness
9.3
Comfort
9.4
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
9.2
Comfort
8.9
Location
9.1
Services
9.0
Staff
8.9

Good 7.0
Pros: The events and things you got to do there the willow trees with lights
Cons: I believe for the amount that I paid at the room could have been bigger
Excellent 10.0
Pros: Clean and safe
Cons: no micro wave
Excellent 8.0
Conveniently located if visiting the Biltmore Estate. Walking distance to shops, dining and wine tasting. Relaxing.
Excellent 9.4
Pros: The entire ambiance of Antler Village is so charming. We love all the outdoor dining options, and the opportunity to go for after-dinner strolls in such a lovely, relaxing environment.
Cons: Really wish the mattress were firmer and offered more support for a good night’s rest.
Excellent 9.7
Pros: Easy access to the village area
Village Hotel on Biltmore Estate - Asheville
Rated no. 3
9.2
Excellent 9.2
Based on 601 reviews
Details
Reviews

Cleanliness
9.4
Comfort
9.3
Facilities
8.6
Location
9.3
Overall
8.9
Overall 8.9 Excellent
Based on 760 reviews
Cleanliness
9.4
Comfort
9.3
Facilities
8.6
Location
9.3
Overall
8.9
Cleanliness
9.3
Comfort
9.2
Location
9.3
Services
9.1
Staff
9.1
Cleanliness
9.4
Comfort
9.3
Facilities
8.6
Location
8.9
Overall
8.9
Cleanliness
9.4
Comfort
9.3
Location
9.4
Overall
9.0
Services
9.1
Cleanliness
9.6
Comfort
9.2
Location
9.4
Services
9.1
Staff
9.1
Cleanliness
9.2
Comfort
9.5
Location
9.1
Services
8.9
Staff
9.0
Cleanliness
9.6
Comfort
9.2
Location
9.4
Services
9.5
Staff
9.3

Excellent 8.0
Pros: location
Cons: could have been a better room service
Excellent 8.0
Pros: location
Excellent 9.0
Pros: The location was close to everything we wanted to see and do in the area. The staff was friendly and helpful and our room was very clean.
Cons: My husband and I thought the pillows were uncomfortable. They were large but didn't provide much neck support.
Poor 1.0
Pros: nothing.
Cons: Front desk was very rude. Assumed because I am black that I couldn’t afford the rates to stay an extra day and management did nothing to address this.
Excellent 10.0
Pros: Loved this hotel. Not a single complaint. Extremely comfortable bed.
Cons: No complaints or improvement required. Don't hesitate to book at this hotel.
Excellent 8.0
Pros: Room was clean. We ate dinner there and it was ok.
Cons: My daughter and I shared a king suite but it had absolutely no supplies in the kitchen area. That was disappointing. Did not like the a.c. system. Room it was in was much cooler than the other bedroom. A.C. was not consistent in all rooms.
Excellent 10.0
Pros: Perfect stay!
Excellent 10.0
Pros: Lobby/restaurant and proximity to the Biltmore.
Cons: Roll-in shower for the handicapped was awkward due to shower head being on the sidewall making in difficult to keep water from spraying into the bathroom.
Excellent 10.0
Pros: Very fresh and clean hotel with friendly, helpful staff.
Poor 1.0
Pros: continued from below - Mattress on sofa bed was so thin you could feel the springs - I reported all 3 TIMES and the only thing they did was give us a bath mat that should have been in the room I AM VERY UNHAPPY.
Cons: The bathtub was EXTREMELY slipper as there were no safety strips in the tub - I FELL and hurt my shoulder - hip ( where I had a hip replacement) knee and heel on my left side that left soreness and extremely bruised - Door DID NOT lock Mattress on sof
Excellent 10.0
Pros: It was comfortable.
Cons: No
Excellent 10.0
Pros: Hotel and rooms were very clean. We had dinner at the hotel and it was much better than I expected. If I ever come back to Asheville I will definitely stay here again.
Excellent 10.0
Pros: Friendly, Professional, Knowledgeable, Super Clean. 100% Enjoyable Hotel.
Cons: Everything was Excellent.
Excellent 10.0
Pros: The room was really big and spacious. The beds were comfy with really soft sheets and great pillows. I also loved having a little balcony. I also loved the pool and hottub.
Cons: nope
Excellent 9.2
Standard yet clean rooms, basic but sufficient facilities. Staff were kind and helpful. Location is near the Biltmore and Biltmore area downtown (stores and restaurants nearby). Would recommend for a night or two while visiting the Biltmore.
Excellent 10.0
Pros: Convenience; Cleanliness; Friendly staff; Covered parking
Cons: No complimentary breakfast.
Excellent 10.0
Pros: Front staff were very knowledgeable and nice.
Poor 1.0
Pros: Location
Cons: Room was very dirty and in poor repair. Air Conditioner was moldy, chair had broken leg and moldy, only 2 pillows for 4 people(was not able to get more, tiles broken, carpet falling off walls, exposed wires, bed and bathroom visibly dirty. Bugs
Excellent 10.0
Pros: Rooms were clean and comfortable
Poor 1.0
Pros: The location.
Cons: The fire alarm went off accidentally early one morning, around 8am. We had to wait for the fire department to give an all clear, which completely threw off the entire day due to not being allowed back into the rooms for a bit. Didn¿t even get an apolog
Poor 1.0
Pros: The location was the only good thing about this hotel.
Cons: The room smelled bad & very musty. The bathroom was poorly cleaned - there was still hair all over & the entire room seemed like it hadn¿t even been vacuumed. There were large holes in half of our towels. We waited in a long line to check in and out.
Okay 4.0
Pros: Clean and location
Cons: Went to check in at 220pm wasnt ready which was fine 3pm still wasnt ready. 330 still not. Finally at 520pm we could check in..... Some hotel staff had attitudes and was rude to me and my partner after they see. We had tattoos.
Good 7.0
Pros: Close to town
Okay 4.0
Pros: The beds were very comfortable.
Cons: The Wi-Fi was spotty. I also could not get cell phone reception. They were a little too strict with their Covid guidelines.
Poor 1.0
Cons: I made a mistake and tried to correct it about pet friendly. I wasted 75.00 and no response and nobody was concerned. Didn't get to stay in the room and didn't have a good experience with the management they didn't check anything. I WILL TELL ALL MY PALS
Mediocre 2.0
Pros: Clean
Cons: First room no A/C Had to transfer to 4 floors up. What a hassle!!!!!!!
Good 6.0
Pros: Prime location and price got my reservation.
Cons: In 25 years of hotel use, this was by by far the loudest elevator shaft motor noise I’ve ever heard, which I couldn’t understand considering I was in the middle of the hallway several rooms away from the elevator. I can see w
Good 6.0
Pros: Clean and comfortable
Cons: No free breakfast, would not bring extra coffee to the room
Excellent 10.0
Very nice! Modern, spacious room. Good breakfast selections. Really close to Biltmore Village and entry to Biltmore Estate.
Poor 1.0
Pros: Location was awesome, price was great, shuttle was great, the hotel was very nice.
Cons: We asked for pillows and we were asked to leave and were screamed at by the owner. I have this all on video. I called the cops and I am pressing charges. People like this should not be allowed to be in any type of business dealing with people.
Good 7.0
Pros: Hotel shuttle downtown and overall cleanliness
Cons: Very thin walls. Could hear everything
Okay 5.0
Pros: Cleanliness
Cons: Staff shortness....abrupt at desk because of the staff shortness. Was told room would not be ready until 3 come back then after I said hello.
Poor 1.0
Cons: ​If you slept in a cardboard box out by the street, it would be quieter. I've been to motley crue concerts that weren't as loud as room 206 at the Biltmore holiday Inn. It sounds like those giant pods from that Tom Cruise alien movie. It sounds
Poor 1.0
Pros: The waitress.
Cons: We were 2 doors down from the elevator which I heard all night. We paid a Much higher rate than the other guests. The hotel said they would check with the manager for a refund Next day, they Hotel said we had to ask you for a discount.

Cleanliness
9.3
Comfort
9.1
Facilities
9.6
Location
8.9
Overall
9.2
Overall 8.9 Excellent
Based on 475 reviews
Cleanliness
9.3
Comfort
9.1
Facilities
9.6
Location
8.9
Overall
9.2
Cleanliness
9.3
Comfort
9.0
Location
8.9
Services
9.0
Staff
9.1
Cleanliness
9.6
Comfort
9.6
Facilities
9.6
Location
9.6
Overall
9.3
Cleanliness
8.0
Location
8.0
Overall
8.0
Staff
10.0
Value for money
8.0
Cleanliness
9.3
Comfort
9.1
Location
8.8
Services
9.0
Staff
9.1
Cleanliness
9.7
Comfort
9.3
Facilities
9.0
Location
9.2
Overall
9.0
Cleanliness
9.2
Comfort
9.3
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
9.2
Comfort
9.2
Location
9.0
Services
9.2
Staff
9.3

Excellent 10.0
Pros: Everything was perfect. A great value to explore Asheville and the Biltmore for the first time. BRP and Mt Mitchell so close. There was one person who stood out. A woman in breakfast with 19 years experience. She works very hard wo supervision and is so attentive. Also, a Latin man in housekeeping on 4th floor. All staff were great. The front desk management may not fully realize how fortunate they are to have loyal, qualified, committted housekeepers and breakfast staff.
Cons: Nothing
Good 6.0
Cons: I could hear everything through the walls.
Excellent 10.0
Pros: everything was great and easy. location, rooms clean neat and breakfast was a nice addition.
Excellent 10.0
Pros: Very polite employees, breakfast was the usual just okay. Convenient to get back on the road. Shopping outlets just across the street.
Cons: Not easy to get downtown. Too far away.
Excellent 9.0
Pros: Hotel was clean and quiet
Cons: Could be a little difficult getting and out of due to the roads being re-routed but not something the hotel can control.
Excellent 9.0
Pros: The good breakfast, location and the spacious room.
Cons: I dont think they clean the room well because I found a chunck of chocolate next to the bed. And the room smells musty.
Excellent 8.0
Pros: Beds were very comfortable. Room was beyond clean.
Cons: We never turn down free stuff, none of us bothered to eat the breakfast.
Excellent 10.0
Pros: it was clean and staff was professional.
Cons: no
Excellent 10.0
Pros: Very clean and comfortable!
Cons: None
Excellent 10.0
Pros: Location and room very clean.
Okay 4.0
Pros: Clean
Cons: Walls very thin (we could hear EVERY THING) and the heater was so loud we didn’t sleep!
Excellent 10.0
Pros: Location was great. Staff was friendly. Room was spacious and very clean!
Cons: Once we exited off interstate with the construction going on at that time finding the hotel and getting to it was confusing to us and our GPS.
Excellent 8.0
Haven't traveled to many hotels right now because of COVID, but I will say that the hotel staff did an exceptional job of keeping common surfaces and the room the clean before we checked in for the weekend. Front desk was helpful in getting us additional coffee for the room when we ran out. My only complaint was that Wi-Fi was extremely hard to connect to on the Saturday we checked in. When I finally connected to the Wi-Fi, it was sort of slow throughout the stay. Not sure if this was due to a technical issue or due to how many people had checked in that same day.
Excellent 10.0
Pros: Very clean and confortable
Cons: No
Excellent 8.0
Cons: Stain on comforter cover
Good 7.0
Pros: Location
Cons: Construction and breakfast
Okay 5.0
Pros: Price
Cons: Was in the middle of renovating so it will be a nicer place to stay in the future, because of this I thought we could have gotten a bigger discount.
Excellent 10.0
Pros: Very nice hotel w pleasant staff and pleasant accomadations
Excellent 10.0
Pros: Comfortable beds
Cons: Water pressure in shower was poor
Excellent 10.0
Pros: Hotel was clean; well appointed; excellent staff who are very helpful and professional; good location--convenient to all major attractions and also downtown Asheville. Breakfast was good quality with many items to choose from and all were well prepared. Rooms were large with multiple areas for both sleeping and relaxing.
Cons: There was nothing to dislike. We had no complaints.
Excellent 9.4
Pros: The room had windows that could open and a door leading to a small balcony; these made the room airier and lighter.
Cons: We were told we could not take our breakfast poolside because of fears that food would get into the water. But the evening before several families were having snacks/dinner/drinks on the tables and in the gazebo near the pool. A little consistency is in order. If you want families as well as couples to be welcomed fully on a hot summer day, you need to be a bit more flexible in your policy.
Excellent 10.0
Pros: The staff was outstanding and friendly. Used meeting room for biz. Quiet. Clean rooms
Cons: Standard corporate Holiday Inn Express breakfast bar. All Holiday Inns need to up their game and improve the quality and taste of breakfast. With that said, the Holiday Inn Asheville was exceptional.
Holiday Inn Express & Suites Asheville Sw - Outlet Ctr Area - Asheville
Rated no. 5
8.9
Excellent 8.9
Based on 475 reviews
Details
Reviews

Cleanliness
9.3
Comfort
9.3
Facilities
9.7
Location
9.3
Overall
9.7
Overall 8.8 Excellent
Based on 300 reviews
Cleanliness
9.3
Comfort
9.3
Facilities
9.7
Location
9.3
Overall
9.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
9.3
Comfort
9.3
Location
9.1
Services
9.1
Staff
9.2
Cleanliness
10.0
Comfort
9.4
Facilities
9.7
Location
9.1
Overall
9.7
Cleanliness
9.4
Comfort
9.2
Location
9.3
Services
9.0
Staff
9.2
Cleanliness
9.3
Comfort
9.3
Location
9.2
Services
9.2
Staff
9.4
Cleanliness
9.4
Comfort
9.3
Location
9.5
Services
9.0
Staff
9.3
Cleanliness
9.2
Comfort
8.9
Location
9.5
Services
8.4
Staff
9.0

Excellent 10.0
Pros: Location was awesome, and convenient to much of our interest during our stay.
Mediocre 3.0
Pros: Location
Cons: Rude staff ! Desk rep & Manager accused me of not paying for a second night when I saw it clearly on my reservation and my credit card . The desk clerk said she said she couldn¿t do anything, it was up to her manager . No research done before calling
Excellent 9.0
Pros: Didn't have breakfast
Cons: Price was a little high.
Excellent 10.0
Cons: my view had a view of the air condition units
Excellent 8.0
Pros: Comfort of the bed
Cons: The first night not enough shampoos, conditioner, soap; only 1 for bath and hands.. no lotion. Not enough regular coffee , creamer or regular sugar! We bad a lot for two people and no water bottle left on our second day and I am a honors member! But the facility was beautiful and front staff was kind. I called the front desk and we did leave a note and a tip amd they left plenty for 2 for our 2nd night( no bottle water Amd I didn’t ask!!)
Okay 4.0
Pros: Easy parking and access to elevators. I also like Digital Key/Check in.
Cons: Pet Fee and $65 Breakfast for 2 people.
Excellent 10.0
Pros: Spotless hotel with a great restaurant. Staff, including the manager, were superb. Location was great, with restaurants and shops within walking distance. We couldn't have chosen a better location.
Excellent 10.0
Easy to get to right off interstate with restaurants within walking distance. Hotel was clean and comfortable.
Excellent 10.0
Pros: Everything was very clean and nice.
Cons: They need more staff. We couldn¿t eat at the restaurant because they only had one server.
Excellent 9.0
Pros: Location
Cons: A lot of spider and spider webs on balcony.
Excellent 10.0
Pros: Location Location Location! Clean-Modern-This hotel is now my go-to for Asheville stays!
Cons: Nope- nothing bad yet.
Excellent 10.0
Pros: Pool & hot tub
Cons: I wish it was more affordable and check in was earlier and check out was later- also the Internet didn’t work very well
Excellent 10.0
Pros: The friendly staff was great!
Cons: No
Excellent 8.8
Cons: Mattresses were older ,
Excellent 10.0
Pros: Consistent & good service; great location (alternative to staying downtown Asheville); restaurants, movie theatres, pharmacies, grocery stores are within a 5 minute walk or drive. Asheville airport is on exit away. Downtown Asheville and lots of great restaurants are no more than 15 minutes drive. Biltmore estate is about 10 minutes away. Outstanding breakfast buffet (make sure it is part of your package).
Cons: Traffic congestion on 26 at times. Consider using Hendersonville street to get downtown.
Excellent 8.0
Cons: No USB port in the room and internet signal very weak.
Good 7.0
Pros: The location is spectacular. The surrounding area had lots to offer. Restaurants, shops, locale to freeways
Cons: I was very disappointed in the cleaning staff. I get we want to conserve water but if there are dirty towels remove them. Sheets still should have changed regularly, especially if visibly dirty.
Excellent 10.0
Pros: Great hotel! Clean, great rooms, pool and hot tub. Ate in the restaurant Roux and it was great too!
Excellent 9.0
Pros: Good noise control, accommodating staff, comfortable bed.
Excellent 10.0
Pros: This hotel was absolutely wonderful. The staff and all of the amenities were clean and well worth the money.
Cons: There wasn't anything that I didn't like about this hotel.
Excellent 10.0
Pros: Love the staff; Valet-Steven, the catering manager Gunny , sales manager Tammy
Cons: In the bathroom there's not enough counter space to put your toiletries, makeup bag etc when you're getting ready to go out or go to bed.
Excellent 10.0
Cons: Only thing that was not exceptional were the pillows on the bed......they were not comfortable. Hardly enough to complain about though.
Hilton Asheville Biltmore Park - Asheville
Rated no. 6
8.8
Excellent 8.8
Based on 300 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.8
Facilities
8.3
Location
8.7
Overall
8.7
Overall 8.6 Excellent
Based on 996 reviews
Cleanliness
9.0
Comfort
8.8
Facilities
8.3
Location
8.7
Overall
8.7
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
7.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.9
Comfort
8.8
Location
8.5
Services
8.6
Staff
9.1
Cleanliness
9.0
Comfort
8.0
Facilities
7.0
Location
8.0
Overall
7.0
Cleanliness
9.0
Comfort
8.8
Location
8.8
Overall
9.7
Services
8.7
Cleanliness
9.0
Comfort
8.9
Location
8.7
Services
8.8
Staff
9.3
Cleanliness
9.1
Comfort
9.0
Location
8.8
Services
8.8
Staff
9.0
Cleanliness
8.8
Comfort
8.7
Location
8.7
Services
8.6
Staff
8.9

Excellent 9.6
Bed was comfortable. Room was Quiet.
Excellent 10.0
Pros: friendly greeting, clean room with comfy beds. fresh linens and extra towels/pillows and great restaurant recommendations
Cons: n/a
Excellent 8.0
Pros: convenient to many restaurants and shopping as well as easy access to interstate
Cons: I felt like the price was a little steep and the bath tub could have been a little cleaner.
Excellent 10.0
Pros: Breakfast was above average (not exceptional, but surely good). Room very clean and comfortable. It is not super recently rennovated but it is very well maintained
Good 7.0
Pros: Breakfast was ok. Most was gone pretty quick but we weren't that concerned with it. The room was very clean and the mini fridge was very large. The bathroom was very clean and plenty of towels. Quiet. Safe.
Cons: The bed I slept in had springs poking in my hip. There was also no flat sheet on the bed. The other bed had two flat sheets with the comforter in between. Mine had fitted sheet then comforter and then flat sheet on top of comforter. I noticed no flat sheet that evening but it was not until morning that I realized there was a flat sheet on top of the comforter. They were both white and blended in with each other.
Good 7.0
Pros: Location
Cons: Road noise was terrible got hardly any sleep with all the vehicle noise you could hear inside the room. We were right next to the road and every car leaving from the stop light sounded like we were right there with them. Front desk was not concerned.
Excellent 10.0
Pros: Quiet and clean
Excellent 9.0
Pros: Clean, updated, good breakfast, close to outlets
Cons: Parking was tight (hotel was full).
Excellent 9.0
Pros: very clean, well managed hotel. loved the hard wood floors and window coverings.
Cons: not pet friendly.
Good 6.0
Pros: The maintenance man. He was very friendly. The breakfast was very good. They replenished food supplies very quickly. The location was good, but the room was very small. We use walkers and kept backing up as pathways were
Cons: We were not told about policy stating we would have to notify the desk clerk about room cleaning. Had to get towels and toilet paper from maintenance. Old towels and trash never picked up.
Excellent 10.0
Pros: Best of hotel I have been to in a very long time!
Excellent 10.0
Pros: The staff was so friendly and the hotel was spotless
Cons: Nothing
Excellent 10.0
Enjoyed our stay. Hotel was clean and in the perfect location.
Excellent 8.0
Pros: Perfect location
Excellent 10.0
Great facilities
Excellent 9.2
I liked there was no daily cleaning of my room. I didn't need to tidy up each morning. It was more like home. Not that I'm not tidy.
Excellent 8.0
Pros: It was very quiet and was close to a shopping mall and grocery store
Cons: I thought the rooms could have Ben updated more. The furniture had looked worn down.
Excellent 9.0
Pros: Breakfast
Cons: No newspapers
Excellent 10.0
Pros: location
Cons: none
Good 6.0
Cons: The rooms have bare walls and has the feeling of a cell block. The air conditioner did not work properly.
Excellent 10.0
Pros: Nice and clean, and professional.
Cons: N/A
Good 6.0
Cons: The bed was extremely hard and uncomfortable. Did not sleep good that night. Thankful it was a one night stay.
Mediocre 2.0
Cons: $--- a night, and no housekeeping for the room. Never again.
Okay 5.0
Pros: VERY clean. Person at the front desk was exceptionally nice and thorough about info when I checked in.
Cons: Did not tell me breakfast was not included until I got there. They need to post that BEFORE you book. Very busy and noisy location.
Poor 1.0
Pros: Nothing!!
Cons: Everything! Terrible service Terrible parking situation
Good 7.0
Pros: Location and courteous staff. Covid related face covering restrictions, cleanliness and social distancing.
Cons: They need to provide breakfast items or remove the ‘free breakfast’ amenity from their description. Pandemic affected limited social contact is understandable but there shouldn’t be a misleading description of
Okay 4.0
Pros: location
Cons: to much noise in the room
Mediocre 2.0
Pros: They advertise that they would be breakfast but there was none. Other hotels in this caliber provided single serve items. Very disappointing
Okay 4.0
Pros: It was clean and beds were comfortable.
Cons: Staff was less than helpful and hotel is using Covid as an excuse to be cheap and not offer the amenities advertised. There is no restroom available to guest unless using the one in their room (ours was not ready yet).
Okay 5.0
Pros: Location to outlet mall.
Cons: Due to COVID they were not offering any food so the advertised free breakfast didn’t happen.
Good 7.0
Pros: Room was fairly quiet. One of the two beds was comfortable.
Cons: Just the difficulty getting to it due to the road it is on and constant construction.. Also it is loud on weekdays from the amount of trucks and traffic out front. Weekends are pretty quiet.
Mediocre 3.0
Pros: I didn't like anything
Cons: The AC in the room did not work right I got to Hot and got sick in the middle of the night. The bed was as hard as a rock I just wasn't happy with the room I will not be staying there no more I'm and Asheville about once a month
Good 7.0
Pros: The location was perfect for our needs.
Cons: I was not aware that they were renovating so the lobby did not appear as in the picture. The common areas in the hotel were also quite cold. Our fridge was leaking as well, which we had to clean up twice. The tub appeared to have mold on the rim.
Good 7.0
Pros: the breakfast was great
Cons: Room 1-old and dirty carpet, fingernail polish flakes on the floor. The sofa was dirty & saggy, paint on the doors was all scratched and chipped. Room 2- had new flooring, the mini fridge and microwave sitting on the floor in corner, bath floor dirty.
Okay 5.0
Pros: The staff was very friendly, the rooms were very clean and the breakfast was delicious!
Cons: The parking lot was very small and hard to maneuver. I was traveling with my handicapped mother and they had 3 handicapped spots, none of which were very easily accessible.
Good 6.0
Pros: Large, clean room. Air conditioner was quiet.
Cons: Older room. Carpet had been replaced with vinyl planks. Ceiling had been repaired but not finished.
Mediocre 3.0
Cons: Knocked on door at check out time. Rang phone ten minutes later letting us know it was time to go.
Good 6.8
Pros: The breakfast was good. The beds are hard which some people love so that’s a preference issue. The pillows are soft and thin so your head hits the mattress. The location is good close to the parkway which we wanted. House keeping was good. Front office desk needs a lot of work. Check in was cold and not welcoming. I also received a call day of check in from someone who was making sure I knew what room I picked online which was nice to confirm but the friendliness wasn’t there!! Then, checking in it continued!
Cons: The front staff. Say hello, show friendliness. Use customer service.
Okay 4.0
Pros: Convenient location
Cons: Sheets had not been replaced on pullout sofa. Staff could only offer clean sheets to us from the front desk because no other staff was available to replace them. Cleaning service was not provided between nights.
Good 6.0
Pros: Location to the NC Arboretum and Outlet Mall
Cons: Everytime I woke up, it felt like it was dawn (or dusk), as the lighting outside was so bright, the black-out curtains couldn't stop everything from coming in.
Mediocre 2.0
Pros: Room smelled of urine and smoke. Woke up with bites on legs.
Cons: All
Excellent 10.0
Pros: I was particularly pleased by the list of local restaurants and attractions that was handed to me as I checked in, with highlighting on the ones that offered guests a discount! The hotel was clean and bright and the staff was very friendly.
Excellent 8.5
Pros: free cookies and hot coffee available in lobby great breakfast options
Cons: dirty pillow case that was swapped out quickly. horrible shaped parking lot very tight
Country Inn Suites, Asheville at Asheville Outlet - Asheville
Rated no. 7
8.6
Excellent 8.6
Based on 996 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.7
Facilities
7.0
Location
8.5
Overall
7.5
Overall 8.4 Excellent
Based on 2,131 reviews
Cleanliness
9.0
Comfort
8.7
Facilities
7.0
Location
8.5
Overall
7.5
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
2.0
Cleanliness
8.0
Comfort
6.0
Facilities
6.0
Location
4.0
Overall
6.0
Cleanliness
8.9
Comfort
8.6
Location
8.5
Services
8.3
Staff
8.8
Cleanliness
10.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
8.0
Cleanliness
8.8
Comfort
8.5
Facilities
8.0
Location
8.0
Overall
8.6
Cleanliness
9.0
Comfort
8.7
Location
8.4
Services
8.3
Staff
8.8
Cleanliness
8.9
Comfort
8.9
Facilities
10.0
Location
8.5
Overall
10.0
Cleanliness
9.1
Comfort
8.9
Facilities
4.0
Location
8.6
Overall
7.0
Cleanliness
9.0
Comfort
8.5
Location
8.5
Services
8.4
Staff
8.8

Good 7.0
Pros: closer to Biltmore
Cons: walked too long to lobby for breakfast, no middle of the building
Excellent 8.0
Pros: Staff was very helpful
Excellent 9.0
Pros: Breakfast was basic but good & the location was excellent for us. Everything we did was close by & there were other things we discovered because the location was so central to restaurants & other shopping.
Cons: A little tough to get passed the restaurant next door.
Excellent 8.0
Pros: Location
Cons: Cost
Mediocre 3.0
Pros: Spacious room, good WiFi
Cons: 1. Extremely loud neighbors 2. Old building, smelled like a basement 3. Door had to be loudly slammed in order to properly close 4. Rude maintenance 5. Slow elevator 6. Smelly bathroom
Excellent 9.0
Pros: The staff was friendly and professional. The room and common areas were always clean and neat. The room was average size and the bed comfortable. The free wifi was helpful. The free breakfast was good and had a few choices - hot meal, cereal, yogurt, pastry, & fresh fruit.
Cons: Although at the back of the hotel, you could still hear some road noise and people walking/talking outside on the walkway to the rooms.
Good 7.0
Cons: The carpet smelled bad. The traffic noise was loud.
Excellent 10.0
Pros: Very clean and close to Biltmore.
Excellent 10.0
Pros: The front desk staff was super helpful with excellent dining recommendations!
Cons: The parking lot is challenging due to having to cross through a very busy restaurant¿s parking next door.
Mediocre 3.0
Pros: The room had decent furniture and was decorated tastefully. The breakfast spread was decent.
Cons: I would not stay here again. This hotel is situated very close to a busy road, and the rooms are not sound-proofed at all. Even with the door shut and the AC unit on, it sounded like we were standing outside next to the busy road. We had to wear earplugs!
Excellent 8.0
Pros: Location, very convenient to Asheville and interstate.
Cons: Turn into driveway difficult and dangerous at times
Excellent 8.0
Pros: Great location. Not only clean but pristine! Best tv pic I¿ve ever seen. Very accommodating with last minute late checkout request.
Cons: Asheville in general seems to have higher prices for all accommodations.
Excellent 9.0
Pros: Clean and newer
Cons: Access from and to the main road, it¿s on a busy road and a hill, the entrance was not clear.
Good 7.0
Pros: The hotel was very close to Biltmore Village with plenty of shopping and restaurants. The room was clean and the staff was accommodating.
Cons: The hotel is close to a busy road and I heard cars all night long. If we had been able to select a room away from the road, that would have been better. The room was clean but a bit stuffy.
Good 7.0
Pros: The hotel was a straight drive to downtown and close to Biltmore which was my reason for coming to Asheville.
Cons: I did not like the brown bag to go breakfast.
Excellent 10.0
Pros: Cleanliness of room, the professional staff, and the location!
Okay 5.0
Cons: The hotel was extremely loud from the road and it had stains on the blankets.
Good 7.0
Pros: Staff was very kind at check-in. Rooms were clean, bed was very comfortable. Fewer stairs to climb to third floor if you drive around and park in back, as property is on a large hill.
Cons: Weather stripping on door was bad. Large gaps where the outside could be seen and presumably pests could enter, and the room door facing the busy road sounded as if the door was wide open. Covid breakfast was a cereal bar and muffin, so don't count on
Excellent 10.0
Pros: It was an older motel. It had been renovated. Great beds, super clean. It had a mini refrigerator and microwave. I would recommend this motel to anyone.
Cons: It had a door to the outside.
Excellent 10.0
Pros: Very friendly, very clean and updated! Centrally located with a steakhouse next door. Great place and I will be back.
Cons: Nothing negative, great experience
Excellent 8.0
Pros: Proximity to Biltmore great! Parking tight...
Cons: No elevator
Good 6.0
Pros: There was a clean shower and the bed was comfortable.
Cons: I had to Lysol room to get rid of cigarette smell.
Excellent 10.0
Pros: Great - clean and comfortable
Mediocre 2.0
Pros: My second room was actually nice and clean
Cons: The staff were very rude. There was blood stains on my bed sheets and dead bugs in the bathroom
Okay 5.0
Pros: Location
Cons: Loud, thin walls and street noise. Very lame breakfast.
Mediocre 3.0
Pros: It was clean
Cons: Do not book this hotel if you're a Senior citizen or just a woman with a heavy suitcase! I am 68 Yo. I was on the 3rd floor. THERE ARE NO ELEVATORS!! I had to make more trips because my room key stopped working. Not 2.5-3 star!!!
Okay 4.0
Pros: Location
Cons: Noise level , outside entrance to room, and access getting in and out of parking lot is through a restaurant parking lot; one way. The logistics of design are very poor.
Okay 5.0
Pros: The room was nice with all I needed
Cons: They fooled me when they said breakfast was including and when I went to get some I was given a muffin of the size of an egg and a tunny bar with water??? I was shocked and I don't think that is honest!! I feel cheated because I wanted breakfast!!
Excellent 9.2
Room was exceptionally clean and nice. Location in Biltmore village was great. Staff was courteous and helpful. I would definitely stay here in my next visit
Okay 4.0
Pros: Great location, very close to biltmore main gate. Short drive to downtown area. The behind the counter staff were amazing with information of the Biltmore Estate and they were very accommodating. Rooms clean and well equipped with necessities.
Cons: SO LOUD. Traffic noises all night long. Parking was awful. We had to park at Texas Roadhouse and walk to our room. No elevators. Breakfast was ok. You definitely get what you pay for
Good 7.0
Pros: Location is good, but is on a busy street. Clean, though oldish, room.
Cons: Rooms on front are subject to road noise. Also, free breakfast was not good. Kind of an old, but renovated, hotel. Price was high for what I got.
Good 7.0
Pros: Location was great.
Cons: Very loud....door slamming was continuous.
Mediocre 3.0
Pros: The staff was friendly.
Cons: This hotel had bed bugs which brings the overall score way down. I contacted Clarion directly and have not heard. But the bites are currently all over my face and neck.
Good 6.0
Pros: The best part of his hotel is the friendliness of the staff.
Cons: If reserving a room at this hotel, I STRONGLY recommend requesting a room that is NOT next to the street. The doors do not align with the door frame. I had to sleep with the TV on all night to drown out the noise. The fruit at breakfast was subpar.
Good 6.0
Pros: Right beside Texas Roadhouse
Cons: Very loud. You coul hear the traffic below as well as the sirens so must have been close to a fire house. They put a $50 hold on my credit card even though the room was paid for. I was told it would be returned once I checked out. It still has not been r
Good 7.0
Pros: Clean Right of highway Very friendly staff Entire hotel is smoke free
Cons: Noise from highway was pretty loud. The noise was pretty minimal in the night hours but a fair amount in early morning. Keeping the fan running on the AC covered up 99% of noise.
Okay 4.0
Pros: The hotel itself was clean and well maintained. The even staff that I met upon check in was a very polite and kind man who helped us plan things to do.
Cons: The day staff were less than helpful. When mistakes were made regarding our account, there were no apologies from either of them. There was never a manager available. Policies were being stated but never able to be proven.
Good 6.0
Pros: The quality of the room and the price for it.
Cons: What I did not like was the LOUD NOISE coming from the highway right in front of the hotel. Very hard to sleep at night, I recommend anyone to call and reserve a room on the backside of the hotel for quietness!
Good 6.2
Pros: The room, beds, etc were fine
Cons: The parking lot entrance takes you up a hill & through a very tight Texas Roadhouse parking lot, we only did this a few times and it was a nightmare every time. I’m sure it was the only way it could be done, but nonetheless it was a cluster. The breakfast food was ok too, but it was extremely busy and the layout was not helping.
Okay 5.0
Pros: Location
Cons: Bathroom is very small
Mediocre 2.0
Pros: Distance from attractions
Cons: Road noise. Room was very load.
Poor 1.0
Pros: 100% smoke free but makes no sense they let smokers smoke right outside the rooms
Cons: They charged me an extra 250.00 cleaning fee because I had a service dog who shed. It's against the law and currently filing in court. Manager is a flippant arrogant jerk who knows everything. Keep running my card for more money w out permission
Good 7.7
Pros: I was surprised with the cleanliness of the hotel and the comfortable beds. The price was kind of expensive but the location made it worth it. The rooms were clean and I didn't see any wear and tear. I definitely had my doubts but 10 out 10 would stay again.
Cons: The only downfall was the entrance but not a big deal
Okay 5.0
Pros: Cleaning crew was great....I came back to the room while they were cleaning and told them that there was no need to finish. They had done most of the work. I went back out and when I returned later that day,I saw they did come back to finish.
Cons: Getting into the parking lot is difficult and somewhat dangerous. Not enough spaces in the lot and spaces are close. I also was unaware at the time of booking that the design of the hotel is a three story motel...all room entrances are from the outside.
Okay 5.0
Pros: Friendly staff,easy check in
Cons: Although the room appeared very clean,we found a bed bug on our bed and a big clump of hair in floor.Besides that everything was wonderful.
Okay 5.0
Pros: The staff was very friendly and accommodating.
Cons: It is too close to the highway so there is a lot of noise from the road. Also the walls are very thin and we were disturbed by the neighbors.
Excellent 10.0
Pros: Both the check in and check out staff was excellent. Everything wad cream and very neat in the room.
Cons: There isn't enough parking to accommodate the amount of rooms that the hotel has. When we got back to our room around 11 at night we didn't have anywhere to park, so we had to stop and ask the night staff inside the hotel where we were suppose to park. We had to park in the restaurant parking lot next to the hotel and then we had to walk up a incline and around the back side of the hotel to get to our room. But other than that everything watt excellent.
Excellent 8.2
Pros: Rooms were clean. Staff kept food well stocked. Staff was courteous, friendly Room cost was reasonable for Sunday (not for Saturday)
Cons: Walls are paper-thin. We complained about next door very loud guests. All they did was turn down the radio, then continued to shout until 2am. We were exhausted in the morning. Pastries in the morning were not fresh.
Good 6.8
Pros: Comfortable bed, decent room
Cons: Very loud on the street side difficult to sleep through
Excellent 8.2
Pros: Room was very clean and comfortable. Loved the bed. Extremely comfortable and slept well. Nice tv. . Bathroom was spotless.
Cons: We checked in around 3:30 and everything was fine. We left to out around 6 and returned around 10.30 PM. Every parking spot was taken. I`m not sure how many units this hotel has but parking is no where near comparable to the amount of rooms available . When I asked the staff person where I should park he told me to park at the restaurant next door. When I voiced my concern about this his attitude was like " whatever". Guess he had heard it so many times it didn`t phase him. Not sure if I would stay here again or not. For such a wonderful place to stay this is an issue that needs to be addressed.
Poor 1.0
Pros: location was great
Cons: Found medication on the floor one day that wasn't ours, found blood in the shower that wasn't ours after the maid came through, the door was open upon returning after the maid came through. This place was not very safe feeling.
Clarion Inn Biltmore Village - Asheville
Rated no. 8
8.4
Excellent 8.4
Based on 2,131 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.7
Facilities
8.0
Food
8.5
Location
9.0
Overall 8.4 Excellent
Based on 1,025 reviews
Cleanliness
8.9
Comfort
8.7
Facilities
8.0
Food
8.5
Location
9.0
Cleanliness
8.3
Comfort
7.6
Facilities
7.6
Location
8.3
Overall
8.3
Cleanliness
8.5
Comfort
8.5
Facilities
7.7
Food
8.5
Location
8.8
Cleanliness
8.8
Comfort
8.7
Location
8.8
Services
8.6
Staff
9.0
Cleanliness
7.7
Comfort
7.7
Facilities
7.4
Location
7.7
Overall
7.6
Cleanliness
9.5
Comfort
8.5
Facilities
9.0
Location
9.0
Overall
8.0
Cleanliness
8.9
Comfort
8.7
Location
9.0
Overall
10.0
Services
8.6
Cleanliness
9.2
Comfort
8.9
Location
9.2
Services
8.7
Staff
9.2
Cleanliness
9.1
Comfort
9.1
Facilities
10.0
Location
8.9
Overall
10.0
Cleanliness
8.8
Comfort
9.0
Location
9.0
Services
8.7
Staff
9.2

Excellent 10.0
Pros: Breakfast, staff, location
Excellent 10.0
Pros: It was so clean and it was in the perfect location. It had a nice breakfast. it was just perfect
Cons: nothing
Excellent 8.0
Cons: After 2 days a change of towels would be good.
Excellent 8.0
Pros: Location was excellent for shopping, area was safe, and the lady at the front desk was super nice.
Cons: The bed was so close to the window that you had to walk sideways to get into the bed. The bathroom was clean, but there were cracks in the sink and the towels were very thin. The entire room was a bit run down and needed a little bit of refreshing.
Excellent 10.0
Pros: Friendly staff and comfortable and clean rooms.
Cons: Very pleased.
Good 7.0
Cons: I found the beds too hard for my liking
Excellent 10.0
Pros: It¿s was very comfy love the whole experience
Mediocre 2.0
Cons: Dogs were parking all night long. Could not change rooms. My bed squeaked every time I moved. The base of the bed needs replacing.
Excellent 10.0
Great location. Clean and friendly. Breakfast included!!
Good 6.0
Pros: Location
Cons: This is my second business trip to this location. The first trip was much better. The room was not cleaned properly. Hair n the tub and in the corners of the bathroom floor. I had to dispose of a cockroach during my stay. Not pleasant.
Excellent 8.0
Pros: Friendly staff
Cons: The air conditioner unit was very smelly. When the cover was removed, the a/c was full of mold and dirt. The staff replaced the unit with a clean one. The beds are not queen beds but full size beds.
Excellent 8.0
Pros: Very clean
Cons: People were allowed to get breakfast while not wearing masks. The utensils were being handled by guests as they got food. A suggestion: enforce mask wearing while getting food and have someone distribute hand sanitizer to everyone entering breakfast room.
Excellent 9.0
Pros: Breakfast.
Cons: Check-in said we had made two reservations.
Okay 4.0
Pros: Great location, friendly staff.
Cons: Beds and pillows were HORRIBLE. No one got a good nights rest.
Excellent 10.0
Pros: The time of need
Excellent 10.0
Pros: Clean and quiet.
Cons: Small bathroom, noisy air conditioner. Overall a great stay.
Good 7.0
Pros: Breakfast was close to being normal. I understand these are difficult times. Room was very nice.
Cons: Bathroom was not very clean, I did not notice until late night that the countertop was not cleaned. Some type of film covered a portion of the countertop but blended into the granite design. I noticed upon touching.
Excellent 9.0
Pros: Rooms were very nice and well managed.
Mediocre 3.0
Pros: Location
Cons: There was way too much noise, there was someone constantly yelling and slamming the door. I wasn¿t able to get a good nights rest from the constant noise.
Excellent 10.0
Pros: Employee
Excellent 9.6
This hotel was great! We were traveling from Kentucky and running way behind schedule for our check in time. I called the front desk and they were so accommodating and helpful! We got there and checked in with no problems, and the staff was nothing but nice! We will absolutely be back!
Poor 1.0
Pros: Honestly I didnt like a thing about it and considering I had to pay for it, my whole stay was actually very bad and very uncomfortable.
Mediocre 3.0
Pros: Bed comfortable
Cons: Only one elevator for five floors/ hotel was noisy & had poor sound insulation/ cover of ac/heating unit fell Off/blanket cover fell Apart
Mediocre 3.0
Cons: The bed was like sleeping on a concrete floor. they were harder than my kids bunkies they had as kids. at 290 lbs., when I say on the edge I only sank about 2 inches.
Good 7.0
Pros: Lots of room in the suite, and a comfy bed.
Cons: We ended up in a 2nd-floor, accessible room, which shared an entire long wall with the lobby and it ended up being really loud in the morning. The shower was also kind of a disaster--water everywhere!
Poor 1.0
Pros: I didn’t get a chance to see the room
Cons: They asked about our service animal and refused to let us into our room because they didn’t believe my partner has a disability. Would not give me their corporate number. Refused a refund through server different channels
Okay 5.0
Pros: Location was great!
Cons: The bathroom was a little old.
Okay 4.0
Cons: Perm smell on Saturday throughout the building, lady at front desk talking about not wearing masks in occupied areas. Parking was also an issue. Not coming back.
Good 6.0
Pros: The staff was very nice. The breakfast could have used more helpers. The nice ladies serving breakfast were working really hard the entire time.
Cons: Not the hotels fault, but the pool was closed and fitness center due to covid. The rooms were not as clean as I would have liked, especially the bathroom. The beds were hard too.
Good 6.0
Cons: The ac was very loud.
Good 6.0
Cons: The staff was very kind and courteous.
Good 7.0
Pros: Could walk to shopping center
Okay 5.0
Pros: Breakfast was very good.
Cons: One person on front desk. Did not answer my call from my room to front desk. Room was somewhat dated.
Good 7.0
Pros: It was a nice, quiet, peaceful stay.
Poor 1.0
Pros: Location
Cons: Our room was filthy. The bathroom smelled like cat urine and upon inspection has urine present around base of toilet. Our air conditioning did not work and our room was so hot we could sleep. We reported this to the front desk upon checking in but
Mediocre 3.0
Pros: Friendly and helpful staff
Cons: The in room tub would not drain. Outlets from lamps did not function properly. They would continuously charge our devices then turn off. AC was off upon arrival so room was hot and muggy. Breakfast did not have many healthy options and was basic.
Okay 5.0
Pros: The staff was helpful. The breakfast had a good selection and good waffles. The Hispanic lady in the breakfast area was extremely helpful and pleasant. Easy to get to off the interstate. Within walking distance to the outlet. Biltmore tickets cheaper.
Cons: Hotel room was clean however, dated.Update was done to the bathroom but the shower curtain was mounted half-way into the tub which didn't give much room to stand without it attacking you. The breakfast manager was very rude to guest, very bad attitude.
Poor 1.0
Pros: Very poor service !
Good 6.0
Pros: Hotel was convenient to the highway and outlet malll
Cons: Noisy. I could hear people walking and talking in the hallway during the night.
Okay 4.0
Pros: Clean, nice breakfast, friendly staff
Cons: The room had sheer curtains that covered the windows but the heavy curtains on the side for decoration. Lights in the parking lot were pointed AT the building and they shone strong and bright directly into our room. STUPID design.
Excellent 9.1
Pros: Great location. Close to restaurants, shopping, Blue Ridge Parkway. Breakfast was very good, room was clean and comfortable
Excellent 8.0
Pros: I like that the room was available at a decent rate, which was more than what I usually pay but all other hotels were booked on a very expensive long weekend. Cleaning staff helped and went out of her way to help me. Bed was comfortable.
Cons: One negative, hotel was under some repairs, car port was closed off so made difficult to turn around, ladders around in places, and bathroom had a broken sink cabinet and the corner was supported by a splintered 1x1 wood stick and was not fastened, not a huge issue, but could pose a Hazard for any handicap since this was a handicap room.
Poor 1.0
Pros: The room was clean.
Cons: I did not feel safe at all and left at night. There was a group of what looked like Mexican gangsters in the parking lot, and then at 9 the guest next door was yelling in the hall and jump-kicking his door. Staff said they would call police but did not.
Okay 4.0
Pros: Not much!!!!! Our room was dirty And disheveled.......front desk very slow.....minimal snack called breakfast
Cons: See above
Mediocre 2.0
Pros: I woke up at 1 am to a bed bug crawling up the foot of the bed! Had to wake my 3 children and move to another room at 2 am wash all of our belongings with no certainty that this one bed room for a family of five was not infested
Cons: I woke up at 1 am to a bed bug crawling up the foot of the bed! Had to wake my 3 children and move to another room at 2 am, wash all of our belongings with no certainty that this one bed room for a family of five was not infested. very disturbing
Poor 1.0
Pros: Breakfast was o.k. but temporarily (?) served in room that was too small; lots of bobbing and weaving and nowhere to sit.
Cons: Hotel was kept open during renovation; this should have been disclosed. Wet paint and drywall dust, smelled bad, what a mess. Hotel is too big for just one elevator. Lots of banging due to dumpster outside of window. Appeared workers were housed there.
Excellent 8.7
Remodeling while there so thought rate should have been lower. One ice machine for 5 floors of hotel..
Poor 1.0
Pros: Nothing
Cons: The staff was unhelpful and un cooperative
Okay 4.0
Cons: The hotel is in the midst of some major remodeling. This would have been nice to know. We couldn't use the front door, and walking in the lobby was difficult due to the busted up concrete. Rooms were musty and not up to par.
Poor 1.0
Pros: Location - walking distance to outlets, several nearby restaurants, and easy drive to downtown and other hot spots.
Cons: Bedbugs-issue was not resolved that evening. Hotel did not assist w/ finding other hotel rooms. We did not want to stay in that hotel after seeing the bedbug. We were curious as to why they were getting rid of the couches and knew there was an infestation
Okay 4.0
Pros: Price
Cons: New and very hard beds, could use mattress toppers. Terrible shower toiletries
Okay 5.0
Pros: Old, dirty
Cons: Old, dirty
Mediocre 2.0
Pros: It had a good location
Cons: there were roaches in the bathroom
Mediocre 3.0
Pros: Nothing.
Cons: It was expensive for the quality of accomodations. It wasn't clean. There was one elevator for entire hotel. The bathrooms were tiny. Everything was outdated.
Mediocre 2.0
Pros: Comfortable bed, good breakfast, good location
Cons: One elevator for all floors used by all guests plus staff. Found someone in the room replacing the commode, were given another room and promised an adjustment on bill that never happened. Five hours before checkout time, staff had started cleaning room.
Mediocre 2.0
Pros: Staff was friendly
Cons: TV did not work This facility is absolutely NOT a 2 1/2 star property
Excellent 9.4
Pros: Staff was friendly, good breakfast, amazing price with location easy to get to from the highway and a quick drive to downtown.
Excellent 9.4
Pros: Great location. Very happy with the room and customer service. Great breakfast.
Cons: The walls are a little thin
Excellent 9.7
Pros: The front host was so helpful and friendly. I wish I remembered her name. Young woman with long strawberry-blond hair. She made us feel welcome and took the time to suggest places to visit, great restaurants to try, etc. Honestly, the nicest host/front desk staff during this trip. We stayed in 6 hotels in the past two weeks. I also loved that they mostly put guests with their beloved dogs on the first floor. At another hotel, I had to ask for the room to be changed, as it smelt like a wet dog. He also gladly moved us and told us most hotels set aside rooms for guests who don't have dogs or travel with them. I figure many who travel with their beloved dogs also let them sleep on the beds. I'm happy that hotels are pet-friendly because we traveled with our daughter, her husband and their puppy, at 2 of the hotels so we had to find hotels that we pet-friendly, but I was happy to be placed in a room that wasn't.
Okay 5.7
Pros: Location
Cons: Breakfast awful. Bad coffee
Excellent 8.0
Pros: Great for those traveling with pets. Breakfast is very basic but serves its purpose. Bonus is 24 hour availabilty of free coffee.
Good 7.7
Pros: Have stayed here before. Could tell it was recently updated. Rooms decor and comfort have been improved. Much more comfortable.
Cons: Complementary breakfast is terrible! Precooked sausage was still half frozen. Eggs were either over cooked on the sides of pan or runny in the middle. Waffle batter was like sludge and cooked like sludge. Stick to the fruit, toast and bagels.
Excellent 10.0
Pros: Good location, clean , quite, lots if good places to eat close by, plus outlet mall across parking lot
Good 6.2
Pros: Nice staff, clean, free breakfast
Cons: Location was ok, would have liked to stay a little closer to Biltmore and downtown as opposed to a rundown mall.
Excellent 10.0
Pros: Tried to find an economical comfortable hotel. They surpassed all expectations. Will definitely stay here again. Friendly staff, clean comfortable room. Thanks for a great weekend.
Excellent 8.0
Pros: Breakfast Bar
Cons: Elevator is major clunky and slow. Bathroom way too small for king bed room
Comfort Suites Outlet Center - Asheville
Rated no. 9
8.4
Excellent 8.4
Based on 1,025 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.6
Facilities
8.2
Location
9.1
Overall
8.0
Overall 8.3 Excellent
Based on 1,151 reviews
Cleanliness
8.7
Comfort
8.6
Facilities
8.2
Location
9.1
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
6.0
Staff
8.0
Cleanliness
8.7
Comfort
8.7
Location
9.2
Services
8.3
Staff
8.6
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.8
Comfort
8.8
Facilities
8.2
Location
8.8
Overall
8.0
Cleanliness
8.7
Comfort
8.5
Location
9.0
Overall
5.0
Services
8.2
Cleanliness
8.8
Comfort
8.7
Facilities
8.5
Location
9.0
Overall
9.0
Cleanliness
8.9
Comfort
8.7
Facilities
6.0
Location
9.4
Overall
6.0
Cleanliness
8.8
Comfort
8.6
Location
8.8
Services
7.8
Staff
8.4

Good 7.0
Pros: close to Builtmore House
Cons: entrance
Excellent 8.0
Pros: The staff was very attentive!!
Excellent 9.0
Pros: Location and atmosphere
Cons: No
Excellent 8.0
Pros: great breakfast nice clean room friendlystaff
Cons: all good
Excellent 8.0
Pros: Location, top notch. Very close to Biltmore Estate and the Village
Cons: Saw some guests without masks on. And the bed was harder than I'm used to so I have a cramp in my neck.
Excellent 8.0
Pros: breakfast, server, very pleasant and professional.
Cons: The day and evening desk attendances were not helpful in dealing with canceling a day on the end of my stay. I had to do the work with booking.com on my own. There should be a record of this with your company. The day desk attendance that I called said he took care of the cancelation, when he called me back later that day, but did not. The evening attendance told me I should have called the hotel direct and not Booking.com to avoid this problem. it worked out in the end.
Excellent 9.0
Pros: location. very close to Biltmore.
Cons: needs a little renovation
Mediocre 3.0
Pros: Location is the only thing.
Cons: The room didn't smell clean.We tried calling the front desk countless times and nobody would answer.I went downstairs to find no staff member there to help with our issues.Two days later my wife and I ended up testing positive for Covid-19.
Excellent 8.0
Pros: Amenities were great.
Cons: Room had an odor.
Excellent 10.0
Pros: Clean hotel that¿s close if you plan on visiting the Biltmore Estate as it is only a few minutes drive away. Ask about promo codes through the hotel for discounted Biltmore tickets. The grab and go breakfast was better than I thought. Staff was friendl
Cons: Just a small thing, but there isn¿t a lot in walking distance. There are a few restaurants you can walk to (such as a TGI Friday¿s across the street or a Texas Roadhouse next door) but not much else.
Good 6.0
Pros: Location
Poor 1.0
Pros: We had a confirmed room booked but once we got to the motel we were told they had no rooms available. We are Senior Citizens that had traveled all day and we're tired. We were NOT pleased with this booking experience and will never use again.
Excellent 10.0
Pros: Room was great.
Cons: The Breakfast was not satisfactory.
Good 6.0
Pros: It was easy to find and very quiet.
Cons: The large bottled water was empty all weekend and was not replenished. The beds were very very hard. I also don't like when there are no black out curtains to keep room dark.
Okay 4.8
Lobby was really nice but rooms need to be updated. Carpet dirty. Air conditioner leaked. Carpet was wet about 5 feet around ac. Smelled. I'm sure there had to be mold under the carpet. Bed was clean and comfortable though.
Mediocre 2.0
Pros: Close proximity to I40 and The Biltmore is nice.
Cons: The bed was way too firm. The hotel has only one elevator, so you could be waiting a while. It was supposed to have a hot breakfast, but instead had the microwavable muffin, banana, yogurt, etc. Also, the bathroom sink is literally by the door: odd...
Excellent 8.0
Pros: Location, value pricing.
Cons: In room coffee could be better. Room style is dated.
Okay 5.0
Pros: Price
Cons: Room was small. Obvious patch on wooden bathroom door. Tiny bath mat. LOUD fan in bathroom every time bathroom light on. Holes in blackout curtains.
Okay 5.0
Pros: The manager was very helpful. Our bathroom was dirty so he moved our room at a reduced rate.
Cons: The pool and spa is closed indefinitely, that would have been nice to know with small kids. Complimentary breakfast is not served instead you get a paper bag of packaged food items, that would be good to know prior to me booking.
Excellent 8.0
Pros: location is excellent, rooms & lobby are very clean, staff is professional and friendly
Cons: the beds are very firm (too firm for us)
Good 6.0
Pros: The location is great and the price was reasonable
Cons: Breakfast was terrible. Essentially muffin and bananas. The hotel is a little dated.
Excellent 10.0
Pros: Location, size of room, comfortable king size bed
Cons: No
Excellent 10.0
Pros: was vary welcoming , kid friendly , very clean and a good location
Cons: I was missing two credit card from my bag after staying at this hotel , it`s under investigation General Manager is reviewing the video of who enter my room .
Excellent 10.0
Pros: Quiet, comfortable, sparkling clean
Cons: No
Excellent 10.0
Pros: Clean. Friendly. Quiet. Close to my destination.
Okay 4.0
Pros: location
Cons: the bed was as hard as a rock. Felt like we were sleeping on springs.
Okay 4.0
Pros: I liked the fact that it was very convenient to the Biltmore Estate
Cons: Room room smelled musty. The bagged breakfast was pathetic considered a full meal is advertised. A yougart, pastry, orange juice and a energy bar is a continental breakfast. The room price should be lowered if They can not provide a better breakfast
Mediocre 3.0
Pros: They do not have a RESTAURANT nor room service Not game room They have me a non smocking room with a cigarette burn in the chair and it smelled The night front desk clerk was rude And I have yet heard anything from the corporate office about my co
Good 6.0
Pros: Excellent location
Good 7.0
Pros: Location
Cons: Front desk staff was kind and courteous? Others did speak until you spoke to them.
Mediocre 3.0
Pros: The room was clean and the hotel is in a good location. Very easy to uber/Lyft to downtown and surrounding areas.
Cons: Walls were paper thin. We might as well have slept in the middle of the road with all of the noise that came through the windows and the walls from the rooms around us. Fire alarm went off twice while we were there, one being at 3am.
Good 6.0
Pros: The beds were comfortable. Laundry was available onsite. Free internet and breakfast. Parking was plentiful and convenient. Abundant hot water for showers. Shower heads had adjustable spray patterns.
Cons: Room was very dated, needed maintenance. Holes in the wall in the bathroom and entry area. Laundry available, but were unable to provide change. I had to go off-site to get quarters. Room needed dusted and door handles were filthy. Sink outside bathroom.
Poor 1.0
Pros: location
Cons: It was unclean, wayyyy over priced & staff not the nicest
Okay 5.0
Pros: The location was close to the destination.
Cons: the beds were uncomfortable
Good 6.0
Pros: The proximity to Biltmore Village and the Biltmore Estate makes this hotel desirable. The rooms were clean.
Cons: Everything felt cramped, from the lobby to the hallways to the room. Decor is extremely dated. Breakfast is processed carbs or mystery proteins. Hot tub had a large glob of hair swirling around. Not likely to return.
Good 6.0
Pros: Convenient location for a quick business trip or for the biltmore Free basic breakfast (cereal and coffee that gets the job done)
Cons: Bed was uncomfortable and the sheets were pretty scratchy. Despite the airconditioning being on full blast, the room was kind of hot and humid.
Excellent 8.0
Pros: The room was clean, the bed was comfortable, the bathroom was nice, except that the shower head kept dripping. The breakfast was a full breakfast that included waffles and other items.
Excellent 10.0
Pros: Room was clean and breakfast was very good.
Cons: No complaints.
Excellent 8.5
Pros: The hotel was within 3 to 4 blocks of all the sites we were interested in.
Cons: I wish we had a week to stay instead of a weekend
Excellent 8.3
Pros: Great breakfast !
Excellent 9.3
Pros: The hotel was very close to Biltmore Estate which is where we were visiting. For the money the hotel was very nice, clean, and the breakfast was delicious. Would definitely stay here again.
Cons: Card keys were a bit tricky to open the doors with , had to hold it just right.
Baymont by Wyndham Asheville/Biltmore Village - Asheville
Rated no. 10
8.3
Excellent 8.3
Based on 1,151 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.6
Facilities
8.6
Location
8.5
Overall
7.3
Overall 8.3 Excellent
Based on 144 reviews
Cleanliness
8.7
Comfort
8.6
Facilities
8.6
Location
8.5
Overall
7.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.5
Comfort
8.6
Location
8.4
Services
8.2
Staff
8.7
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
4.0
Overall
8.0
Cleanliness
9.0
Comfort
8.9
Location
8.6
Services
8.4
Staff
9.3
Cleanliness
7.9
Comfort
8.2
Facilities
8.0
Location
8.4
Overall
4.0
Cleanliness
9.2
Comfort
8.3
Location
8.9
Services
8.3
Staff
8.8
Cleanliness
9.3
Comfort
8.3
Location
8.6
Services
8.2
Staff
9.3

Excellent 10.0
Pros: Everything was great.
Excellent 10.0
Pros: Customer service
Excellent 9.0
Pros: Clean comfortable room. Nice modern decor.nice, full breakfast, warm cookies in the evening. Friendly staff.
Excellent 9.0
Pros: Great breakfast
Excellent 9.0
Pros: Location and cleanliness.
Cons: No
Excellent 9.0
Pros: Staff was friendly and exceptionally helpful. We were allowed to check in well ahead of schedule which was a real help as we had an event to get to shortly after the posted check-in time.
Excellent 10.0
Pros: Was a great price for a large and very clean room.. highly recommended
Cons: Nothing
Excellent 8.0
Pros: always had hot water
Cons: no
Okay 5.0
Pros: The staff was wonderful and the breakfast was good.
Cons: The location was not scenic for Ashville.
Good 6.0
Pros: The room was large, location was awesome. We stayed 6 days and the room had daily housekeeping.
Cons: The hot tub was mentioned at check in, we attempted to use it that night, it was drained dry, we check again the next day, still not working & the pool was closed. The coffee packets were not resupplied and by the 2nd day it was out. Internet was sketchy
Good 7.0
Pros: Nice staff,clean room
Cons: The ac is either off or on. If you have it on the fan never shuts off.
Mediocre 2.0
Cons: Outdated rooms, stained curtains, shower leaks into the entryway, dirty table
Excellent 10.0
Pros: Very clean, great breakfast, good location for Asheville and blue ridge parkway
Cons: Front desk staff could be a little friendlier. Greeting guests smiling have a better knowledge of the city adventures
Excellent 10.0
Pros: Clean
Cons: No
Excellent 10.0
Pros: Location
Good 6.0
Pros: The staff was good and kind. Room selection was good. It is quite old but managed good.
Cons: Gym and Pool Were closed. Bath tub water drain was clogged. Breakfast was just one to go bag (not expected.)
Okay 4.0
Pros: The bed was very comfortable and the in room accommodations were adequate. The room was not dated and the tv's were of good quality.
Cons: We stayed the night of June 5, 2020. I chose this hotel because of the pool and the free breakfast. However, neither were available due to COVID-19. Because we are from a state that is open this was a shock and the hotel posted no changes on their website
Okay 5.0
Pros: Location was good for the places we needed to visit during our stay.
Cons: Reservation we had was for 2 queens and we were given a king with a sleeper sofa. Room size was small and decor was very dated/fatigued. Initial room given was not suitable (had a very strong pet odor) so we had to request a different room.
Excellent 10.0
Pros: There was nothing to complain about at all.. Great staff, great room, great coffee in the morning. I am very pleased.
Excellent 8.0
Pros: Great, convenient location.
Cons: The ice bucket had water in it, presumably from melted ice from the previous occupant. Rotten wood in bathroom door jamb from poorly designed layout (never place a tub/shower so close to wood door jamb) your just asking for decaying wood.
Excellent 10.0
Pros: Clean, nice professional staff and location
Cons: Air in room did not work properly
Fairfield by Marriott Inn & Suites Asheville Outlets - Asheville
Rated no. 11
8.3
Excellent 8.3
Based on 144 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.5
Facilities
7.3
Location
8.7
Overall
7.7
Overall 8.2 Excellent
Based on 1,770 reviews
Cleanliness
8.6
Comfort
8.5
Facilities
7.3
Location
8.7
Overall
7.7
Cleanliness
7.2
Comfort
7.2
Facilities
7.6
Location
7.6
Overall
7.2
Cleanliness
7.4
Comfort
8.6
Facilities
7.9
Location
8.9
Overall
8.2
Cleanliness
8.6
Comfort
8.5
Location
8.7
Services
8.2
Staff
8.9
Cleanliness
8.2
Comfort
7.0
Facilities
7.0
Location
7.7
Overall
7.7
Cleanliness
7.8
Comfort
7.5
Facilities
7.2
Location
7.0
Overall
7.6
Cleanliness
8.4
Comfort
8.3
Location
8.6
Overall
10.0
Services
8.1
Cleanliness
8.8
Comfort
8.7
Facilities
7.3
Location
9.0
Overall
7.3
Cleanliness
8.9
Comfort
8.8
Facilities
7.6
Location
8.8
Overall
7.8
Cleanliness
8.4
Comfort
8.3
Location
8.7
Services
8.1
Staff
8.8

Excellent 10.0
Pros: Super clean
Cons: nothing
Okay 5.0
Pros: Bed was comfortable. Bathroom was OK.
Cons: Booking.com made our reservation (King, no smoking). When we arrived, we were assigned a room with the door about 6 feet from the elevator. In the elevator alcove! Although the staff moved us two doors down, it was to a queen room that was tiny. The road noise kept me awake for much of the night. The HVAC unit was noisy. I was relieved when it was time to get going the next morning. Staff was friendly, but it seemed that we weren't worthy of a bigger room. Maybe because of the rate we got on Booking.com? Who knows?
Excellent 9.0
Pros: good service and comfortable room
Cons: slow elevator
Okay 4.0
Pros: Large room
Cons: The staff and smell of foyer
Excellent 8.0
Pros: It is close to everything but away from some of the hustle and traffic. The shop in the lobby with snacks and drinks to purchase was very convenient. The free breakfast was very good. It was clean and the staff was very friendly.
Cons: The swimming pool was very cold even though it is inside
Poor 1.0
Pros: Location was ok.
Cons: No wi fi in room .. Staff kept promising to send someone to fix no one came.. Did not clean our room during 3 day stay.. Breakfast area tiny/crowded perfect for spreading Covid ..
Excellent 10.0
Pros: so clean and nice! excellent value!!!
Cons: nothing! it was a 10 outa 10!
Good 7.0
Pros: Great location. Easy access to Biltmore Estates and other areas of Asheville.
Cons: There was a lack of sound deadening in the rooms, therefore you could here everything in the hallways as if your door was open. You could also hear through the walls, although that was more muffled, it didn’t stop the noise of excitement coming from the room next to ours.
Excellent 10.0
Pros: It was clean, beds were comfortable. It's right off the highway but no noise
Excellent 10.0
Nice Clean Hotel; Friendly staff; very enjoyable stay; rooms opposite the road are noticeably quiter.
Excellent 9.0
Pros: Nearness to physician's office we were there to see, the economy of the room, it was a nice room, staff was nice
Excellent 8.0
Pros: No frills but very clean. Staff is very friendly.
Cons: Decor could be updated some. Parking is so-so.
Excellent 8.0
Pros: Clean hotel. Friendly staff. Close to downtown and tourist attractions.
Cons: did not clean while we stayed, but possible due to covid.
Okay 5.0
Pros: The location was very convenient to getting to downtown and the interstate quickly. The staff were also kind.
Cons: The hotel as a whole could have been cleaner, especially during these times. There were bugs collected at the doorstep of the entry when we came in and out of the hotel. There were patched leaks in the bathroom that didn¿t feel clean.
Excellent 10.0
Pros: The hotel was very clean, bed was very comfortable and staff was excellent! Definitely recommend this hotel and we will be back!!
Cons: No
Okay 4.0
Pros: Clean, easy to get to
Cons: Located next to highway. Very loud.
Excellent 10.0
Pros: Comfy beds and soft pillows, clean, nice staff, good location.
Cons: I wish they had fans in the bathrooms.
Mediocre 2.0
Pros: Pool and location. Hotel was very unclean with dirty carpets across halls and rooms. We got room with broken AC and had to go to front desk at 1 am as the room was super hot for whole family including kids. It was fixed next day. Room was super small.
Cons: Carpets, Room size and AC
Excellent 8.0
Pros: Location to Biltmore
Cons: Breakfast
Excellent 8.0
Pros: Short drive to almost anything in town.
Cons: The included breakfast was very disappointing.
Excellent 10.0
Pros: The hotel was super clean and the beds were extremely comfortable.
Excellent 8.0
Pros: This hotel and our room was very clean. We enjoyed it very much. The location worked amazing for us. Most of the staff was extremely friendly and we liked the breakfast.
Cons: We didn¿t like the view from our window, and one night receptionist was very rude. We waited in the lobby for 10 min, gave up, walked to the closed dining area. All I needed was one fork. She caught us opening cabinets and drawers and was very rude to
Okay 5.0
Cons: Key system is a joke, kept locking me out each day for a 6 day stay was crazy. No cleaning service all week and pretty much all gluten cold breakfast items. Seems like the thought is how can we save money and label it "due to covid"
Good 7.2
The staff was super sweet. Great location away from traffic. Clean. Queen beds advertised but definitely full size. No daily housekeeping. Continental breakfast had muffins, pastries, cereal bars, packs of grits, oatmeal, apples. No eggs and sausage as I had seen on another review.
Good 6.8
Room needed some repairs. That may be why it was discounted. Street noise. Otherwise a nice place. Nothing in walking distance. Easy interstate access.
Poor 1.0
Pros: Very clean and kind nice staff!
Cons: The bed and pillows were HORRIBLE! I had to get out of bed with a horrible headache and sore neck and back and SLEEP ON THE FLOOR! The floor was more comfortable than the sack of foam they called a mattress.
Okay 5.0
Cons: Loud and cigarette smokers hanging out by front door
Okay 4.0
Pros: Old. Poorly maintained
Cons: Beds were metal frames which "scooted" around on the wooden floor. Just getting into bed caused the bed to move out from under you.
Good 6.0
Pros: The staff was helpful and friendly.
Cons: We noticed trash underneath a chair in the room. Also we were very disappointed in not having access to pool. It should be listed unavailable due to Covid-19.
Good 7.0
Pros: Location was excellent!
Cons: Air conditioner was weak. Lots of humidity in the room at night.
Poor 1.0
Pros: Due to the lack of cleanliness and limited concern from management, I cannot identify anything I liked about the hotel.
Cons: 1. Room was not cleaned (hair covered most surfaces to include the flooring, tub, linens). 2. Management lacked empathy once the cleanliness of the room was brought to their attention. 3. Switched rooms only to be given another room with the same issues
Good 6.0
Cons: It is very loud.....you can hear everything from the floors above and the rooms beside yours.
Good 7.7
Pros: Breakfast was nice. Beds were comfortable. Front staff was friendly
Cons: Bathroom could have been cleaner
Good 6.0
Cons: Room was noisy
Okay 5.0
Pros: Looked nice
Cons: We checked in at 1am tried to use the rest room to brush teeth etc- there wasn't any water they were on boil alert since 11 pm didn't tell us, didn't compensate for inconvenience .Coffee weak at best, cups very small. Sheets and pillows less quality
Excellent 8.0
Pros: Room accommodations excellent- friendly staff
Cons: Breakfast - we ate at a restaurant
Okay 4.8
Pros: Front desk staff were efficient and helpful. Close to local highway and downtown Asheville.
Cons: Fourth floor hall and room smelled like smoke and was distinctly unpleasant. Room was small for 2 adults. Noisy both day and night.
Mediocre 3.0
Pros: The showers and towels were great
Good 6.0
Pros: For the price, it was an OK hotel. Although the ATM was out of service, which was inconvenient. Good complimentary breakfast. Pillows were very comfortable. Overall, I'd give it a slightly better than average, due to the bed & lack of ATM.
Cons: The bed was very hard and was uncomfortable. Also, our room was literally door-to-door close to the elevator, within 3 ft. When in use, you could hear everything the guests were saying & they were loud. Room was facing traffic & it was very noisy.
Excellent 8.0
Pros: Great value during holiday traveling!
Good 7.4
Pros: Nicely decorated hotel. Room was clean and updated.
Cons: Location is just off the highway and on the corner of a busy intersection. Traffic noise was very noticeable. Heater rattled when on, toilet filled every ten minutes.
Excellent 8.0
Pros: Spacious bedroom, layout of room, great shower
Cons: Coffee was wretched. Getting a setting on the AC ...was either too hotor too cold
Mediocre 2.0
Pros: Nothing
Cons: Booked the room because of the large jetted tubs and rooms, but when we checked in that was not the case. Our room was so small you could barely walk around. When we went downstairs to ask about the room we were told that there were no more rooms available. At that point, we cancelled our reservation and went to another hotel.
Okay 5.4
Pros: The bathroom may have been a bit larger than most and everything worked. The stairwells were nicer, cleaner, and newer than the room Everything seemed to function normally
Cons: The hotel is right on top of a major four lane highway The hotel is not a lodge The hotel pool was small and not clean The spa was out of order The breakfast attendant had an attitude The hotel was not new, contrary to advertisement The furnishings were low quality There were no room amenities, such as lotion, etc. There were few item choices for breakfast The "reduced" rate for one equals two nights at a Comfort Inn, which is just about a notch above the level of this hotel
Excellent 8.0
Pros: Convenient
Cons: Rooms were a bit shabby. No ice machine on the floor I was staying.
Excellent 9.4
Pros: My fiance and I stayed in this hotel on our weekend getaway for our anniversary. We knew we would not spend much time in the room, so we chose something nice, but affordable. Hotel was quiet, even at night. Yes, it is close to the highway, but that is well known before booking the room. The room was very clean, smelled good, temperature controlled well. Location is not far from anything needed - grocery stores, convenient stores, restaurants, within 10 minutes from Biltmore, Blue Ridge Parkway, downtown Asheville - all the hot attractions. But, also not too busy since it was not located directly in the middle of a popular area. Very easy to find. Staff was generally very friendly - only 1 of the attendants was "not-so-great". Otherwise, provided what was needed with no problem (extra cups, new TV remote, towels). This would be a great spot for families to stay - Fun Depot within walking distance would be great for kids. Inside pool means year-round swimming capability. Quiet & clean.
Cons: At first, the TV would not work. But, if you read the back of the remote, it explains how to program the remote to work for that TV. Once programmed, everything worked fine. Only other negative was the pool. On Friday night, we were swimming until 12 AM - no problems. Then, when trying to enter on Saturday night around 10:30 once we got back from dinner, the attendant said the pool closes nightly at 10. Not sure what the difference was between Friday and Saturday, but... Also - the parking lot is a but small and set up oddly - was a little difficult to maneuver with a larger vehicle.
Good 6.2
Pros: It wasn't bad, I just felt like for the money, it left me wanting more. Location was fine, not super close to downtown, but very convenient to I-40. Cleaning crew was very interactive and sweet. Great shower, water pressure and bathroom. Had a waffle maker. Great for families bc it has an indoor pool. Everything seemed really clean.
Cons: I went up hoping to have a really great weekend by myself and ended up paying $100 a night for a really tiny room. Probably the smallest I've been in. Internet was very slow. There was no floor length mirror in my room (I am female so this is important to me!) The A/C unit was a bit loud and kept me awake. Lots of kids. Parking lot was pretty dark. Close to highway so it was loud at night. Breakfast wasn't that great. No healthy options. (sugary cereal, scrambled eggs, sausage, waffle maker, breakfast breads, juice and coffee) - no granola bars in the shop area- only chips sodas ice cream candy. Overall I really didn't feel like it was the best value for the money. I typically don't report negative things and am pretty accepting, but I just wish it had been a little better experience especially at this price point.
Excellent 10.0
Pros: The hotel Cat. You are met at the front door by a big yellow cat. It make the place seem more like home.
Cons: Everything was fine.
Good 6.8
Pros: The staff was friendly and the room was clean and comfortable. Free Breakfast. Short drive to downtown Asheville.
Cons: The hallways smelled of mildew, and I got stuck on the elevator on my way out! They really need to make sure the lift is functioning correctly.
Good 6.5
Pros: It was shabby but clean. Staff was accommodating with directions. I like getting a USAToday in the morning It was economical Comfortable mattress
Cons: The rooms were worn. The location wasn't very close to downtown or to Biltmore Village The breakfast was not appealing Room was shabby No TV channel guide
Excellent 9.1
Pros: Two words. Beer package. You can add on and get a growler of local beer, two mugs, nuts, and cheese for $35. Clean rooms. Spacious bathroom. Bed was amazing.
Cons: Room was on the first floor right be the front desk and ice machine. Kinda noisy sometimes but not enough to keep you from sleeping.
Excellent 9.7
Pros: We got a good price to stay for several days. The staff was courteous and helpful; they were quite pleasant. The room was clean and well maintained. We couldn't hear any of our neighbors and there was no sound from the road. It's an older hotel but is well maintained and was very clean. The breakfast was pretty good. While you cant' walk to anything from here, it was close to Biltmore Village and not a far drive to downtown Asheville. We thoroughly enjoyed our stay here and would return.
Cons: The parking at night was a bit of a challenge but we always managed to find a spot. The wifi was so slow that it was almost impossible to use. It was nice that it was free but that's about all that's positive about it.
Excellent 9.7
Pros: Loved the hot breakfast every morning and 24/7 coffee available. Also enjoyed having a refrigerator and microwave in the room; helps make longer stays economical.
Cons: You had to drive to get to downtown; it's not walkable.
Excellent 8.5
Pros: Perfect location, easy to get to. The (small) indoor pool & hot tub was wonderful especially in 11degree temps outside (winter visit). The staff was very friendly. The breakfast was decent & the beds were comfortable.
Cons: The walls were a bit too thin, we could hear the neighbors all too well when someone sneezed next door. Parking was challenging at times.
Good 7.7
Pros: Location and cost worked well for us. Room was very large and convenient. Liked the idea of covered parking if desired.
Cons: Breakfast seating was very limited.
Brookstone Lodge near Biltmore Village Ascend Hotel Collection - Asheville
Rated no. 12
8.2
Excellent 8.2
Based on 1,770 reviews
Details
Reviews

Cleanliness
6.9
Comfort
7.0
Facilities
4.8
Location
7.8
Overall
4.8
Overall 6.4 Good
Based on 436 reviews
Cleanliness
6.9
Comfort
7.0
Facilities
4.8
Location
7.8
Overall
4.8
Cleanliness
7.0
Comfort
6.0
Facilities
8.0
Location
8.0
Overall
7.0
Cleanliness
3.0
Comfort
3.0
Facilities
3.0
Location
5.0
Overall
3.0
Cleanliness
6.9
Comfort
7.1
Location
7.8
Services
6.6
Staff
7.2
Cleanliness
4.0
Comfort
4.0
Facilities
2.0
Location
4.0
Overall
4.0
Cleanliness
7.0
Comfort
6.9
Location
7.7
Services
6.4
Staff
7.3
Cleanliness
6.7
Comfort
6.8
Location
8.2
Services
6.4
Staff
7.0
Cleanliness
7.0
Comfort
7.3
Location
7.8
Services
6.8
Staff
7.4
Cleanliness
6.8
Comfort
7.0
Location
7.4
Services
6.6
Staff
6.9

Mediocre 3.0
Pros: Convenient location
Cons: The door was so tight that you had to thrust your body against it to open. The towel had a dirt footprint on it. The ac/heater rattled all night and we had to decide whether to be cold all night or not sleep from the super loud noise of it. The front desk guy was indifferent and fairly clueless.
Okay 5.0
Cons: The beds are high off the ground we could hardly get in and out. You could not sit on the bed because it was too high. Once in the bed it was uncomfotable. We left a day earlier than planned - it was better to lose a paid day than sleep one more night in discomfort.
Excellent 8.0
Pros: It was very very nice
Cons: We are in room 1 to 4 and the last night we were staying there out of three nights we could not get into the room because the door handle was not working. For a while we sat in the lobby and they gave us another room right next-door. And it took quite a while to get the maintenance person to come and get into our room so that we could get our things out and put it in our room
Mediocre 3.0
Pros: No breakfast
Cons: refrigerator annoying noise.disturbing sleep
Okay 5.0
Pros: Our room was clean.
Cons: Room needed to be upgraded badly
Mediocre 3.0
Pros: Location
Cons: Old decor, no bathtub- just a corner bath stall like what is in a RV camper- super small.
Excellent 8.0
Pros: clean place to stay
Cons: needed a lot of upkeep
Excellent 8.0
Pros: convenient
Good 6.0
Pros: The cleaning staff was friendly and helpful.
Cons: Advertised a pool, but couldn't use it. Some breakfast stuff, only on the weekend.
Excellent 10.0
Pros: It was quiet and clean
Cons: The bed board was covering up the outlet, so that the clock and lamp could not be plugged in at the bedside. My husband fixed it.
Excellent 10.0
Pros: It was quiet and the location was great
Cons: not really
Mediocre 2.0
Pros: Easy access to highway
Cons: Found out when we checked in that the pool was not available and no breakfast, both of which were reasons we chose this hotel.
Okay 5.0
Pros: Location to activity was great and they allowed pets.
Cons: There was no breakfast option or pool as advertised. Both should have been updated on the site that they were not available. There were bugs throughout the facility with walls of the room being dirty.
Excellent 10.0
Pros: The friendly lady that was filling in as a temp this past weeks
Cons: The sink clogs and I plung and plung but it needs to be snaked
Okay 5.0
Pros: Location.
Cons: Breakfast.
Poor 1.0
Pros: Nothing!
Cons: I arrived before 6PM on a Saturday. Room AC would not turn on. Called front desk & told receptionist that the AC was not working. She told me the maintenance guy was not working and that the hotel was booked, you can check out. There were other rooms ava
Excellent 9.0
Pros: Accommodating staff.
Okay 5.0
Pros: The location
Cons: There were NO elevators, and the motel was almost completely empty. Yet, they put me on the second floor. I'm 69 years old. Having to drag my luggage to a second floor was not convenient.
Good 6.0
Cons: The beds looked like kids beds and not very comfortable.
Mediocre 3.0
Pros: Location
Cons: The rooms were still dirty. The room had a view of a brick wall. The room still had someone else's food from the night before in the microwave. The room was nothing like the pictures on the website. I had to move the microwave to be able to use it.
Good 7.0
Pros: The proximity to a major highway.
Cons: The location is circuitous to access. One family member missed a turn, had to travel several miles, and then return in order to access the correct exit to the motel.
Poor 1.0
Cons: low water pressure, one day no room service, hot food cold
Poor 1.0
Pros: Nothing
Cons: Dingy and smelly. Looked at room and decided not to stay. Requested refund. Website on booking implied that it was new property.
Okay 4.0
Pros: Outdoor pool that appeared to be well kept. Average breakfast selection Microwave and refrig. were a step up in quality
Cons: Satellite TV did not function in rain. Internet was not working most of the day. 3 lamps in room were not working. Went to use the pool just before 10 am, and it was locked. Unwelcoming signs at desk-fine threatened for undeclared pets; no locals allo
Excellent 8.0
Cons: The WiFi did not work. It took a very long time for it to connect then when we connect d to an app it disconnected
Excellent 10.0
Pros: I loved the people. I felt safe. The room was clean.
Cons: Nothing
Good 6.0
Pros: it served my need
Excellent 8.0
Pros: Good location, nice staff very friendly, nice breakfast and nice room
Cons: No
Okay 4.0
Pros: It was the only room we could find.
Cons: It was sketchy and a bit scary. No elevators. Full of truckers smoking everywhere. For some reason the hotel had two rooms held when we only reserved one.
Good 6.0
Pros: Good bed, good breakfast
Cons: yard not kept neat, too close to highway( noisy)
Poor 1.0
Pros: Location only!
Cons: Everything
Excellent 8.0
Pros: Nice hotel, ok price and good location.
Excellent 9.1
Pros: Clean rooms & pool
Cons: Parking can cause you a issue after dark.
Mediocre 3.4
Pros: This was an emergency stop due to car trouble on vacation. Rest of Hendersonville sold out due to holiday weekend. This was literally the last room we could find and paid 3 what it was worth.
Cons: Was dirty. Lazy housekeeping. Found ants and public hair in sheets. No elevator (hard to take a family and luggage upstairs
Econo Lodge - Hendersonville
Rated no. 13
6.4
Good 6.4
Based on 436 reviews
Details
Reviews

Cleanliness
6.4
Comfort
6.3
Facilities
5.2
Location
7.4
Overall
6.5
Overall 5.8 Okay
Based on 245 reviews
Cleanliness
6.4
Comfort
6.3
Facilities
5.2
Location
7.4
Overall
6.5
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
8.0
Staff
6.0
Cleanliness
6.1
Comfort
6.4
Location
7.5
Services
6.0
Staff
7.8
Cleanliness
7.3
Comfort
7.3
Facilities
6.6
Location
7.3
Overall
7.3
Cleanliness
3.0
Comfort
4.0
Facilities
3.0
Location
7.0
Overall
6.0
Cleanliness
6.6
Comfort
6.3
Location
7.2
Services
5.9
Staff
7.6
Cleanliness
7.3
Comfort
6.8
Facilities
5.0
Location
8.3
Overall
5.0
Cleanliness
6.2
Comfort
6.3
Facilities
7.0
Location
6.8
Overall
8.0
Cleanliness
6.0
Comfort
5.0
Location
5.6
Services
5.0
Staff
6.0

Excellent 8.0
Pros: The location was nice and near enough to everything we wanted to see. The room was nothing special, but great for the price. Cleanliness was fine and it was very comfortable. Parking was excellent. The television was awesome.
Cons: The bathroom could be renovated. The shower rod was loose. The shower curtains wouldn't stay in place. There were signs of aging. Hotel staff did not clean our room one day, but the front desk apologized and gave us fresh towels.
Excellent 10.0
Pros: I'd say what I liked most about this hotel is the staff and th we views of the blue ridge mountains. The staff here really treat you like family . Always greet u with a smile and make sure your enjoying your stay and have what u need while there
Cons: I can't really think of anything I didn't like at this hotel.
Mediocre 2.0
Pros: It's right off the Interstate and beside the outlet mall, so there's choice for eating, which is great because there is only junk food at the hotel.
Cons: Our room was RIGHT BESIDE the lobby. Pople were coming in all night long talking VERY loudly. There was no sleep. I was also charged TWICE, once by them. Now I'm having to call them to remove the extra credit card charge. ONE AND DONE.
Excellent 10.0
Pros: The employees were great
Cons: fact that you can't have any company
Mediocre 3.0
Pros: Dog friendly. View. Location.
Cons: Dirty conditions, bed sucks, roaches, low life scoundrels all around ,smell of drugs in hall, double charged at first for my room.
Mediocre 3.0
Pros: The staff was friendly
Cons: There were roaches in my room.
Poor 1.0
Pros: Nothing
Cons: Rooms were filthy and the walls were too thin. Too many shady characters around
Poor 1.0
Pros: Nothing. It was dirty snd had roaches everywhere.
Cons: The smell of mold and marijuana and the abundance of roaches. It was disgusting and repulsive.
Okay 4.0
Cons: It was creepy
Okay 4.0
Pros: I liked the amenities (small shop in the lobby of food) I also liked the way the room was set up with a spacious closet. The comforter was incredibly warm.
Cons: Roaches in the bathroom light. The toilet flusher was broken.
Mediocre 2.0
Pros: Location was good and staff was very friendly but that¿s where the liking of the hotel ended. I realize I booked a budget hotel at a lower price but I have never been in a dirtier room in my life. I¿ve worked over 5 years in the bed and breakfast bu
Cons: There were long black hairs everywhere, in the tub, sink, the floors, even under the pillows. A piece of pet food near the nightstand in the middle. I knew complaining would do no good as obviously the housekeeping standards were not there in this hotel.
Mediocre 2.0
Pros: We liked the location, near the blue ridge parkway and the somewhat inexpensive cost.
Cons: When we arrived one of the beds for sure seemed like the sheets hadn't been changed, and we had to have them changed. We had to wait about 30 minutes+ (for which we had to wait before leaving to visit the city) to have them changed. The outdoor area was so so, and barely had enough parking. Just an overall dirty feeling in the room. Very run down, and I probably wouldnt' stay again. I appreciate the concierge trying to help, but it just wasn't that great.
Excellent 8.0
Cons: rooms smelled like cigarette smoke
Poor 1.0
Pros: Nothing
Cons: The place was filthy
Okay 5.0
Pros: N/A
Cons: Roaches in room
Excellent 10.0
Pros: Employee s
Excellent 10.0
Pros: Employee
Excellent 10.0
Pros: Employee
Excellent 10.0
Pros: Down to earth and the feeling of it being a apartments for locals of the area and comfortable in lieu of fees or needs of anything but the necessities that fill up the entire lobby! And vast choices from toothbrushes the tofu and beyond it was wonderful a
Cons: Negative it was a simple stay with simple demands and simply enjoyed I would definitely stay there again
Poor 1.0
Pros: Location
Cons: Allow anyone to stay there with people fighting in hallway, shower wouldn’t work, toilet seat broke, wall outlets didn’t work, no coins for washing machine, didn’t feel safe going out of room at night
Poor 1.0
Pros: Location
Cons: Furniture broke , shower was broke, no coins for washer, allow anyone to stay there, other guests yelling n fighting n hallway , did not feel safe
Excellent 10.0
Pros: Great location, clean and nice staff
Cons: There were several cats in the lobby...my son is allergic but luckily no issues in the rooms!
Excellent 9.0
Cons: literally roaches.; First one I let go like it was random scurring across the floor out from under dresser. But on the wall in the bathroom too? And all night not knwoing where they were or if theyd pop up
Mediocre 3.0
Pros: The furniture was nice in the room. Non-smoking room. Coffee and coffee maker in room. Fridge and microwave in room. TV in room.
Cons: There were 2 bugs on the walls. There were cigarette burns on the blanket and it was a non smoking room. Shower curtain rod ends were rusted snd separating from the wall. Bathroom sink did not drain well. Pillows covered in shams - not pillowcases.
Excellent 10.0
Pros: The staff are awesome and very good customer service during stay. Easy to get the help you need and has great parking to ensure closeness to your room
Cons: Lights sometimes in lamps act up
Poor 1.0
Pros: I didn't get bedbugs.
Cons: Room was filthy. Shady back parking. Shady characters hanging out.
Poor 1.0
Pros: Nothing.
Cons: 1) There were men sitting in hallway every night outside of our door. I informed manager who did not address. 2) Multiple towels in bathroom were obviously dirty/not washed 3) Cigarette burns in the comforter 4) Cockroaches in the room 5) Broken show
Okay 5.0
Pros: The room was pretty clean.
Cons: Went in back of hotel parking lot to smoke a cigar and people were fixing their car in the parking lot. Kind of strange. It is only a place to sleep for one night and be on your way.
Okay 5.0
Pros: Location and friendly staff.
Cons: Stink bugs ........
Okay 4.0
Pros: Price was right for emergency, first time in a 2 star. Location across from outlets was wonderful.
Cons: Entire place smelled like cigarette smoke. I could hear people all night speaking loudly in the halls. Very active even at night. One bed was shaky and if was on one edge felt like it was tipping over.
Okay 5.0
Pros: Location and price was decent.
Cons: Yes the place was once I got all of the stink bugs out of room . I killed 5 bugs when I moved in . Called House keeping & asked for vacuum. With vacuum sucked away at least ten more stink bugs !
Poor 1.0
Pros: The guy at night was nice and they allowed dogs
Cons: Everything,completely over priced, hallways were dirty, smelled like cigarettes, stairs smell like piss, a can of beef stew left on the couch from previous occupent, The bathroom was disgusting and scary and the air-conditioning Leaked heavily onto floor
Poor 1.0
Pros: N/A
Cons: The hotel is definitely over-starred. It smelled terrible, was very dirty. Hallways, room, stairwells all smelled of decades of cigarette smoke, urine, and filth.
Okay 4.0
Pros: easy access/ location
Cons: smoke smell in hallways and in room. Tried calling the front desk multiple times but could never get through - always rang busy. It was late, I was by myself and didn't want to return to the lobby.
Excellent 8.0
Pros: Queen size beds
Cons: No breakfast due to COVID and musty smell
Okay 5.0
Pros: I wss not happy with
Cons: No vent in bathroom fusk
Okay 5.0
Pros: They were really great pillows
Cons: OK, the bathroom walls were peeling, the shower fixture was loose, the halls and the Elevators smelled like smoke. There were no laundry bags, the shampoo seemed watered down. No Coffee, Told only some rooms had it. Ants everywhere .
Mediocre 3.0
Pros: Location
Cons: Bugs everywhere,dirty,loud all night..never stay again
Poor 1.0
Pros: Nothing. Very disappointed.
Cons: It had roaches crawling around. Yeah under the beds left from previous people.
Excellent 8.0
Pros: Great staff
Cons: Beds,mattresses to be specific.
Mediocre 3.0
Cons: My family pulled in to the rear parking lot about 11:00 PM on Friday. There was a group of people sitting at chairs having a beer next to a dumpster in the back. Was a little unsettling. If guests, they need a better space.
Mediocre 3.0
Pros: Nothing
Cons: It smelled of smoke even though there were no smoking signs everywhere
Mediocre 2.0
Cons: Bad location. Ants in the room. Dirty
Mediocre 2.0
Pros: The location was convenient to outlet mall and restaurants.
Cons: The room was dirty, stains on the wall and dried urine behind toilet. There was no fitted sheets on the beds, the blankets were dirty and had dried food still on them. The room had a very strong musky smell, and parking was not convenient. Dark atmosphere
Poor 1.0
Cons: The shower didn't work. Didnt know until morning when I tried to get hot water for 20 minutes and never got hot.
Mediocre 3.0
Pros: Very convenient! Close to the fairgrounds, good restaurants etc. The manager is very helpful and friendly.
Cons: The non-smoking rooms had strong cigarette smoke odor. The cleanliness was poor! It was the weekend, so we weren't able to report to the manager our concerns until we left. She committed that she address the issues.
Good 6.0
Pros: Location--close to downtown.
Cons: We had to switch rooms due to a malfunctioning AC/heater.we had no service at all one day. There was never enough put out for "breakfast."
Okay 4.8
Pros: it was inexpensive? really it wasn't. The mattresses were new, and were actually fairly comfortable.
Cons: Their normal rate for the night was $100, I got a deal through Kayak and got it for $80 something, even that seemed too expensive for a room that had fingerprints all over the TV, an Air conditioner that the air filter was so dirty it was sucking dust in and blowing it back into the air, and when I plugged in my phone charger to the outlet by the beds, it arced and tripped the circuit breaker. Also ants, ants all over the floor, we spent an hour in the room and found over 10 of them. When I brought this up with staff, they switched me to another room, but it seemed like they knew the wiring in the hotel wasn't right when I told them about the outlet issue, and I didn't really even get an apology for the cleanliness standards of the room, the next room they put us in was fine, but a days inn would have been about $8 more a night and had much better ratings according to kayak. Oh well.
Good 6.0
Pros: Has the softest beds I’ve ever felt in any hotel I’ve been in.
Cons: A/c unit is dates
Good 6.0
Pros: Close to everything i needed
Cons: My room was right next to the laundry room so I was disturbed my entire sty
Good 7.0
Pros: Staff was friendly, room was clean, good coffee and donuts
Cons: Parking lot was dark and the lobby amd elevator could use some sprucing up.
Good 6.0
Pros: The location and the breakfast were some of the only positives along with the friendly staff.
Cons: It's a hotel that should not be listed at 2 Stars. The hotel rating should be a 1 because of the size of the property, room and staff...all very limited and makes for a dirty smelly facility.
Good 7.0
Pros: Nice desk clerks.
Cons: We checked in around 2:30 pm. Our room was on the backside of the hotel. Around 3 pm we noticed a tan or gold Toyota park with young men inside. The car and passengers sat there all night getting outside and talking on phones. Made us feel very uneasy.
Good 7.0
Pros: The staff and location were great!
Good 6.0
Pros: Location, friendly front desk staff
Good 6.0
Cons: The lady at the desk at check out
Good 6.0
Pros: The bed was wonderful
Okay 5.7
Pros: I liked the price and the people working there were nice.
Cons: It was just a bit "shabby" overall. Lights not working, stains on bedspread. Not dirty, necessarily, but just a bit dated and run down looking. Ok for just spending the night.
Excellent 8.0
Pros: Room was comfortable and quiet. Room was clean and appearance OK for passing through. All the features worked as expected. Recommendation: make electrical outlets more accessible for those travelers that have medical devices needing power outlets. Heat and air-con worked fine and our unit was not excessively noisy. Wonder why no king size bed rooms available? Would be asset to travelers.
Cons: Passed on to management noticing bugs in bathroom middle of night. Agree with another guest that lobby was stuffy and smelled of animals. There were folks checking out in the morning with two dogs, one not on leash. Entrance looks shabby. Air con unit left of entrance door is damaged looking, and trashy. Planters with ugly plants need to go. Owners, first appearances tell a lot about what to expect inside. Kudos to the management for display of patriotic feelings. But flag should not be displayed as this flag is. Stapled or nailed to wall is wrong. No proper lighting of flag at all. Weathered flag and the staples are tearing the fabric. There is adequate space in the circular space opposite front door for proper flag pole and proper lighting. Would make significant difference in building appearance and flag display. As for morning offering of juice, coffee and doughnuts, no issue. Go to restaurant or another chain if you want more.
Okay 4.2
Pros: The staff was very nice!!!
Cons: It is old and nasty!!
Mediocre 3.6
Pros: The location
Cons: Everything
Okay 4.3
Pros: Location, very tolerant cancellation and refund policy.
Cons: Price, cleanliness, ashtray in a non-smoking room, patrons tailgating in the parking lot, indiscreetly urinating (woman).
Rodeway Inn & Suites near Outlet Mall - Asheville - Asheville
Rated no. 14
5.8
Okay 5.8
Based on 245 reviews
Details
Reviews

Cleanliness
5.2
Comfort
5.7
Facilities
4.4
Location
7.2
Overall
5.1
Overall 4.9 Okay
Based on 184 reviews
Cleanliness
5.2
Comfort
5.7
Facilities
4.4
Location
7.2
Overall
5.1
Cleanliness
3.0
Comfort
3.0
Facilities
3.0
Location
2.0
Overall
4.0
Cleanliness
4.7
Comfort
5.3
Location
6.8
Services
4.8
Staff
5.8
Cleanliness
6.0
Comfort
4.0
Facilities
2.0
Location
6.0
Overall
2.0
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
6.0
Comfort
6.2
Location
7.7
Services
5.5
Staff
6.5
Cleanliness
5.2
Comfort
6.1
Location
7.8
Services
5.6
Staff
6.9
Cleanliness
4.9
Comfort
5.6
Facilities
8.0
Location
6.8
Overall
6.5
Cleanliness
6.3
Comfort
6.9
Location
7.9
Services
6.5
Staff
7.1

Excellent 10.0
Pros: near work
Cons: na
Okay 4.0
Pros: Location
Cons: No breakfast
Mediocre 2.0
Cons: The bathroom was filthy and there was hair in the bath. Clearly hadn’t been cleaned
Okay 5.0
Cons: Lobby closed. No breakfast and no compensation offered for lack of advertised service.
Good 6.0
Pros: Location.
Cons: Filthy floor lamp, air conditioning leaking bucket in room to catch leak. Filthy behind the TV cabinet. No directions info on TV or remote. Had to ask for extra towels and was questioned why I needed two more towels. I'm a girl.
Poor 1.0
Cons: Fire dector laying on the table , roaches in the room , no hair dryer , sign said breakfast and wasn't no breakfast , I DO NOT RECOMMEND!!!!!
Poor 1.0
Pros: The location was ideal for travel
Cons: The manager was rude and disrespectful. Non smoking room reeked of smoke and odor. Used towel left in bathroom. Hair in the shower, bathroom, and sink drain. AC didn¿t work wel and stunk. Stains on bed. Grimy and dusty floors. Poor quality for price
Poor 1.0
Pros: Nothing
Cons: Everything was dirty and paid for breakfast and no breakfast was served
Poor 1.0
Pros: Not a thing
Cons: Bathroom was full of mold, shower curtain was moldy, tv did not work. No breakfast was available. TERRIBLE place to stay and severely over priced!
Good 7.0
Pros: No breakfast available. Room was clean. Parking right at door. Was a handicapped room but still had a step in tub. It did have safety bars. I forgot to put pillow in my car as we left. I called back to ask if they would take it to office , it was there when we went back to the motel. They had even washed and dried the “My Pillow” and “Boll and Branch” case..I was very glad to get them back.
Cons: Worst toilet paper I have ever seen before. I have spent a lot of time in camps, schools, and various motels..it was bad!! I did want a little breakfast but they had none.
Poor 1.0
Pros: The location was convenient based on our travel plans.
Cons: The room was not clean. The floor was dirty, the sink was clogged, there were bugs in the room, the shower looked dirty, and the TV did not work.
Good 6.0
Pros: The location was nice, right near highways, food and shopping, and downtown Hendersonville.
Cons: Too many repairs going on in the rooms they were assigning guests. Many patches on walls, bad paint jobs, patches around shower and sink. Just didn¿t seem very clean or ready to be in use if they were remodeling.
Poor 1.0
Pros: bed was comfortable.
Cons: Extremely dirty! Furniture was broken. Tub was filthy. bathroom had dirt everywhere. Complete dump. Do not stay here is you value your health. Room should come with mandatory Tetanus shot!
Excellent 9.0
Pros: The room was very spacious all well distributed.
Cons: They did not have breakfast included eventhough the rate was more expensive.
Okay 5.2
The room was clean and the young lady who checked me in was pleasant and friendly. However, the TV remote did not work. I tried to call the office for help -the phone did not work. The woman at the desk was unfriendly when I went there to ask about the remote and after doing what she said the remote still did not work The in room coffee pot did not work.The ad for the hotel stated breakfast would be provided. There was nothing, no "grab and go". I would not stay here again.
Poor 1.0
Pros: Nothing
Cons: Everything
Mediocre 2.0
Pros: Comfortable beds
Cons: Although Marque says breakfast, there was none. Not any office coffee. Payed extra for handicap accessible, there wasn¿t any. Floors were dirty. Door did not fully lock. Will never go back.
Poor 1.0
Cons: The hotel room was dirty, food hanging from the dresser draws, blood splattered all over the bathroom, microwave was broken. The clerk wanted to make a copy of my credit card for his file. Didn't stay because of all of these things and more
Excellent 10.0
Pros: Easily accessible
Cons: No
Excellent 10.0
Pros: The parking lot was spotless. No cigg butts, no trash. Landscaping was well kept, no weeds. Property looked new.
Okay 5.0
Pros: Location had its benefit.
Cons: No breakfast was available
Excellent 8.0
Pros: Newly renovated.
Cons: You advertised free breakfast for this hotel- it is not included. That needs to be changed on the website. We picked this hotel because of that.
Mediocre 3.0
Pros: Location, ac worked and looked pretty clean.
Cons: Fridge, tv, shower, and door didnt work or didnt work properly.
Poor 1.0
Pros: The room was clean
Cons: The manager is deceitful
Excellent 8.0
Pros: Close and convient to restaurants and major roadways! Bed was extremely comfortable and the room was clean. The staff was helpful and check in was quick and easy.
Cons: Seemed like a lot of people wondering around in the parking lot areas, but this may have been due to maintenance being conducted durning our stay. Appears dingy on the outside, but is rather nice on the inside.
Mediocre 3.7
Pros: It was a room with a comfortable bed.
Cons: The promised internet was weak when it worked at all. The breakfast was terrible - cereal and store bought waffles. The microwave in our room did not work well (the plate would not turn. The coffee in the lobby looked and tasted like weak tea.
Days Inn by Wyndham Hendersonville - Hendersonville
Rated no. 15
4.9
Okay 4.9
Based on 184 reviews
Details
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