Very friendly airport pick up/driver
Car’s mechanical condition was very poor. Car was 13 years old, was not cleaned properly, seats were in poor shape.
App didn’t work. Unable to make any alterations and was told to cancel and book again. When I arrived at the airport no booking had been received and hours were wasted. A complete failure.
The staff at the rental centre were efficient happy and helpful. Nishi especially so. The vehicle was not ready when we arrived, was not clean, and there was a large star chip in the windscreen which we watched carefully for the full hire. The vehicle was surging at speeds around 50kph and hard to drive in low speed township areas. On the open road was fine. We were dependent on mapping apps on our phone but the electrical auxillary plug in the car was non-functional. We hit some very heavy rain storms but the wiper blades were worn out and could not give clear visibility. We drew the staff's attention to these problems when we returned the car.
Van was not in the best condition, panel damage in a lot of areas, no cover over back door inside, broken flooring in luggage area, very noisy inside when travelling. There was a delay in refunding the $1000 deposit. That did have me concerned for a few days. Van performed well and was cheep to run.
The big problem was that the battery was flat when I went to pick up the car at 8 pm. The After Hours people were lovely and helpful and jumped the car for me. Then it died again when I parked the car at the hotel to check in. When I called the office in the morning and told about the flat battery, the woman answering the phone said, "I'm busy with customers, can you ring back later?" This really wasn't an appropriate thing to say. I told her to ring me back. After 30 minutes, she hadn't so I rang again. After that, I started getting real help, although telling me that driving the car for 20 minutes after jumping the car wasn't enough, wasn't wise either. Nor was asking me to get someone to jump the car and drive it back to the centre so they could give me a new car. It wasn't my responsibility to have to do all that for a faulty car. When they understood my point, they became very helpful. And I had a fully functioning car an hour later. I didn't have any more problems after that. And they gave me a 10% discount plus paid for my hotel parking charge since I wasn't able to park on the street once the first car died. I thought this was reasonable. So in the end, the company redeemed itself in my eyes. However, they really should check that the car is fully functioning before they lease it.
