Book Avis hire cars in Albany

Reviews for Avis in Albany

Recent reviews

Traveller rating

Excellent

14

Good

6

Okay

5

Mediocre

4

Poor

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car availablecar smelled

car was cleancustomer service

get the carcar was dirty

friendly staffdrop off location

pick up and drop

8.0

Pros:Very easy process.Cons:My car hadn’t been washed though the interior was cleaned.Reviewed 7 Jul. 2021

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10.0

Pros:convienientCons:nothing reallyReviewed 7 Jul. 2021

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4.0

Pros:Clean car, quick linesCons:The employee explained the fuel option as one that I would be paying “per gallon” if it was not returned with a full tank. When I specifically asked about the option and that’s how it was explained to me, it was almost a bold faced lie.Reviewed 1 Jul. 2021

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2.0

Pros:They did not have the truck I reserved. I reserved a pickup truck for moving and they wanted to replace it with a Toyota Corolla and could not understand why I was not satisfied. The manager was rude and extremely unhelpful. I was given the number of Avis customer service, waited on hold for 20 minutes, only to find they were closed. I was not able to rent from them and had no choice but to pay triple the cost to Alamo for a pickup. For this reason, I am requesting a full refundCons:If they had the vehicle I reservedReviewed 11 Jun. 2021

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6.0

Pros:Vehicle was why I expected and performed wellCons:Pick up booth was extremely understaffed. Wait to get the car was over a half an hour with a line of twenty people. One agent was stuck with a client using a translation app or there phone working with one client the whole time backup help was never called. Vehicle had not been cleaned when I got it. Dirty inside and out.Reviewed 10 Jun. 2021

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6.0

Cons:Staff needs to clean the cars inside and out before renting. I went inside a vehicle and it wreaked of cigarette smoke. It was disgusting. Another vehicle wasn’t clean on the outside.Reviewed 17 May 2021

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2.0

Cons:They did not honor the price that I reserved it for. I had to pay moreReviewed 1 Jan. 2021

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2.4

Pros:Staff at counter was friendlyCons:--Staff at counter was unable to be reached by phone. Drove 3 1/2 hours each way (NYC --> Albany) to drop off old rental and pick up a new one, then was told at counter that I needn't have made the drive in the first place and I could've just kept the original rental. --Car smelled of cigarettes. Was told to just write down the issue on my rental agreement. --Staff at counter was unable to be reached by phone a second time (and I called over 20 times). This became an issue when I had to extend my new rental. --Toll-free customer service was completely useless when I contacted them to voice my concerns. --In a word, Avis = terrible. I've been an Enterprise customer for 12 years, and I'm kicking myself for using Avis this time.Reviewed 17 Jun. 2020

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4.4

Pros:PriceCons:No ability to contact local agent, no store front or signage indicating pickup location, only a guy in a car with a sign. My rental was given away to someone else because I was late getting my car because I couldnt find the location, despite calling the national number they assured me everything was OKReviewed 15 May 2020

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6.0

Pros:Staff was very friendly and helpful.Cons:We had a reservation but there wasn't a car available. We had one option. A 15 passenger van.Reviewed 29 Jan. 2020

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9.6

Pros:staff fine at both locations I appreciate that they do not try to push me to take insuranceCons:car is far from office at pickup site and I had trouble finding the Albany officeReviewed 23 Oct. 2019

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10.0

Pros:Yes! The guy was great, upgraded us! We were there fir a funeral and had a 14 hour drive back so it was greatly appreciated.Cons:Nothing.Reviewed 21 Oct. 2019

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• What is the most popular car hire from Avis in Albany?

  Intermediate (Opel Zafira Tourer or similar) is the most frequently booked car hire type from Avis in Albany.

• How many car hire locations does Avis have in Albany?

  Avis has 2 car hire locations in Albany. Take a look at our Avis hire location map to find the best car hires near you.

• Does Avis have a car hire location at the airport: Albany Intl airport (ALB)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Albany Intl airport (ALB)?

  Yes