Pros:The upgrade to a Jeep
Cons:The waiting time at pick-up, but understand as it was the busiest week of the year
Pros:Well I haven't seen anybody I just dropped the car. The office was closed, but the cariboo lodge reception was open.
Cons:The underground car park is a bit narrow. It's difficult to park, therefore it's quite scary with a rental car.
Pros:Excellent service from the get-go, both checking out and returning.
Pros:These guys were very friendly, seemed genuinely pleased I was bringing them such a nice new car (not that I had anything to do with it), gave the car a once over and I was on my way.
Pros:Upgrade to bigger car for same price New model car Good service on both pickup and dropoff
8.8 Very Good
Pros:It took a while to get used to the car's buttons but it was a very good and clean car. The second person I spoke to who brought the car keys to the railroad station was very helpful and clear on return instructions. The return went very smoothly.
Cons:The 1st person I spoke to on ten (10) calls repeatedly gave me wrong directions for RR station pickup. I said repeatedly that I had was having trouble with phone reception but he kept saying "Call me when you get there." Also they didn't answer phones between 11:30am & 1pm on pick up or return days.
Cons:Better coordination with customers
Pros:Drop off was the worst experience to date. They literally stole my money.
Pros:Good car and value for money
Cons:I arranged to collect the car at 9am, at 8:59 the Banff Avis office called me unfortunately I missed the call as I was on the way to the office to collect the car. When I arrived the customer agent advised there were no cars available until 11am. I advised her I had booked the car for 9am however the agent advised she called me to change the time at 8:3am. When I checked my phone the call was missed at 8:59, 1 minute before collection. This took 2 hours of our car driving through Banff National Park and we couldn't do this when it had got dark after 6pm.
Pros:Counter person very unhelpful.
Cons:Price too high. I had previously booked car from Banff to Calgary Airport for much less.
Pros:Price beat the competition.
Cons:The full size I reserved due to hip replacement was not available so they shoehorned me into a low slung Mustang. The pickup location is in a mall with no street number on the building nor marquee placard outside...hard to find. I trusted the agent to point out the dings/damage to the dirty car and he overlooked the chip in the windshield...though when I found him after 20 minutes upon return he verbally agreed it had been present at pickup.
Pros:i got an upgrade on the car when I arrived
Cons:Their credit card machine was down... so they took an imprint of my card, left my yellow carbon copy in the car and when i called to make sure they destroyed it, no one answered, have yet to get a call back. Also left a small gift from a local giftshop in the back (just a magnet, touristy stuff, and have yet to hear back from the rental car place)... did not have enough people working for such a touristy place.
Along with a 9 seater car, hire companies in Banff offer 7 seater cars.
|Car types||Van, Minibus|