FAQs about hiring a car from Budget at Avignon-Caum Airport
Does Budget offer shuttle or airport pick-up services from Avignon-Caum Airport (AVN)?
No (according to our data)
Reviews
Overall rating6.6 OkayBased on 10000 reviews
Cleanliness
7.2
Comfort
7.3
Overall
6.6
Pick-up/Drop-off
6.7
Value for money
6.7
Recent reviews
Traveller rating
4447
1852
17
1320
17
0
5252
2.0
I'm writing to formally complain about a confirmed reservation that was not honored, and to request a full refund plus compensation for the losses it caused. I arrived at the pickup counter on time, and your staff told me **no cars were available**. A confirmed reservation is a commitment. Turning a customer away at the counter with no vehicle and no alternative is a failure of your core obligation. This wasn't a casual rental — it was one leg of a planned itinerary where **the other leg was a flight**. With no car, my entire plan had to be scrapped and rebuilt on the spot. The fallout cost me approximately **$400** in extra expenses. I am requesting: 1. A full refund of all charges on this reservation 2. Compensation for the $400 in direct costs your failure caused I expect a written response within 7 business days. If this isn't resolved satisfactorily, I'll be filing complaints with the BBB and my state attorney general's consumer protection division. Regards, Dinesh KReviewed 8 Oct 2026
review from
8.0
I pre-booked the vehicle but, when I arrived to pick up at 10:30 a. m.< my name was not on the list and I had to take a number. I was #69 - at 1050 a.m. they called #53 - I then spoke to a younger attendant that was extremely helpful - she then brought me to an "internal" kiosk and, after she was berated my senior staff for having brought me there, she told them that I was supposed to have a vehicle waiting for me and she insisted that I be attended to. The internal staff gave me a vehicle - it was supposed to be a compact SUV - but I got a large midsize SUV & was told that nothing else was available - the rest was OK at pickup, including the vehicle once I got used to it. The return was good - fast & efficient - the only complaint is that the attendant said that everything was OK with the vehicle and that he had just emailed the closeout documents. I have STILL NOT reveived the documents.Reviewed 8 Oct 2026
review from
2.0
I was charged $300 for an “Out-of-State” FeeReviewed 8 Oct 2026
review from
2.0
An emergency cost me to return the car early. They use the excuse to charge almost $400 in fees. Despite the fees charged being directly at odds with the words in the contract. It’s one thing to not give a refund for days unused it’s another thing to more than double the cost of the rental. Feels really crummy. I will not be doing business with budget or any affiliated company in the future.Reviewed 8 Oct 2026
review from
2.0
I reserved a car seat for my 3-year old grandson. I waited for an hour while staff tried to locate a car seat, and then was informed there were none. Very poor service! How was I expected to transport a toddler? Unless reparations are made, which now means only a refund in this case, I will never rent from Budget again.Reviewed 8 Oct 2026
review from
6.0
Vehicle was very dirty outside and had scratches all over.Reviewed 7 Oct 2026
review from
2.0
Everything was awful.Reviewed 7 Oct 2026
review from
4.0
- MISS: Radio in the car did not work - MISS: My EV rental DID NOT include a charging cable despite the counter agent claiming that it would. - WIN: The car was at 100% charge and very clean.Reviewed 7 Oct 2026
review from
8.0
The car was good. It was quite dirty inside and the parking lot was too crowded so it was hard to get out and return the car.Reviewed 7 Oct 2026
review from
10.0
GreatReviewed 6 Oct 2026
review from
2.0
It took 3 hours from my pick up time to get a car. It was also a much smaller car than the one i booked. They say they can only guarantee the class of car, but the variation in size is crazy within classes. We couldnt fit bags in the boot (booked a 3 capacity boot and got a 1). Drove 4 hours with suitcases on laps.Reviewed 6 Oct 2026
review from
2.0
They didn’t have my rental and said it would not be available until tomorrow afternoon! Horrible experience!Reviewed 6 Oct 2026
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More options for your Budget car hire in Avignon-Caum Airport
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