4.0
The associate failed to include the eToll pass I requested at the pickup location, and the car's interior was in poor condition, notably missing floor mats and featuring heavily stained seats.Reviewed 13 Aug 2026
review from![kayak]()
8.0
Felt like a bait and switch when the website gave me a Tesla Model 3 as the example of the car that would be available and then it turned out to be a Chevrolet Bolt with over 35k miles. The Bolt turned out to be a pretty good car, just not in the same category as a Model 3. The price was too good to be true in the first place so I should have known, I just don't like the bait and switch. The interior screen had big streaks on it and the Bolt takes forever to charge but the rest of the experience was pretty good.Reviewed 13 Aug 2026
review from![kayak]()
2.0
15+ people in line, only one agent. Stood in line for 20 min, line did not move, the guy spent the whole time helping 1 person. My math said I would have been in line 5 hours. Took an Uber to ORF, was home in bed before I would have gotten my car.Reviewed 13 Aug 2026
review from![kayak]()
10.0
Everything was smooth during the process and perfect with the carReviewed 13 Aug 2026
review from![kayak]()
2.0
They call me and tell me that they dont have the car or any other car. I lost half a day because of this. And the worst part is kayak have nit even find out about it yet. And u are asking how was the experience!!Reviewed 13 Aug 2026
review from![kayak]()
2.0
I wasn’t able to rent the car as they want a 750$ deposit which they actually charge. Along with having a physical credit card on you. They charge the deposit and the amount for the rental for the day. They don’t tell you that when you go to reserve the car. The experience was the worst experience I’ve had with a car rental place. The man at the desk was not friendly at all or helpful. He was so rude. I will never rent a car from here again .Reviewed 12 Aug 2026
review from![kayak]()
4.0
Phone c/s was horrible. Originally booked for 2 days, changed to 24 hours, that was just fine. (When I finally got to correct place). Called again to see if could pick up early, auto phone service was horrible, ended up in Atlanta 2 times, but called the Omaha rental at 116th & Dodge. Finally got a human changed to earlier pick up, by rep named Rosie. Went to pick up and didn’t have the change.☹️. Rep was able to get it set up; however he said there was no way to make seat move closer, I’m short. Got to destination and friend found where it would pull seat closer to steering wheel. Didn’t have envelopes to put key into and put in after-hour box. 99% dissatisfied.Reviewed 12 Aug 2026
review from![kayak]()
10.0
Easy pickup, easy dropoff. New car. Clean. I can't even think of anything bad. Totally recommend 💯Reviewed 12 Aug 2026
review from![kayak]()
10.0
Easy to get my vehicle and an upgrade was given because the didn't have the exact car i wanted, Great Customer serviceReviewed 11 Aug 2026
review from![kayak]()
10.0
Why was I charged €20 when I returned my vehicle?Reviewed 11 Aug 2026
review from![kayak]()
2.0
The LAx rental car experience is the worst I’ve ever seen. It took 45 minutes to get a car and I was up charged for things I did not want.Reviewed 11 Aug 2026
review from![kayak]()
2.0
They should tell people up front that they don't take debit cards instead of taking the reservations and then not giving them a car when they get to their destination and leaving them to scramble to find something else. Will NEVER use Budget again.Reviewed 11 Aug 2026
review from![kayak]()
