Book Budget car hires at Châlons-en-Champagne Chalons-Vatry Airport

Reviews

Recent reviews

Traveller rating

Wonderful

3786

Very Good

1565

Good

193

Okay

1137

Fair

137

Mediocre

0

Poor

4531

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pick up and drop

10.0

Made the process simple the rep was wonderfulReviewed 7 Dec 2023

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10.0

Great we would rent from them again.Reviewed 7 Dec 2023

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8.0

Nashville pick up was AMAZING!! Excellent and helpful staff. Indy drop off was not good.....no one in the office.......waiting by myself for at least 10 mins as well as phones ringing and no one answering them. Finally someone came in, barely acknowledged me, took my key........and that was it....didn't go look at the car, didn't ask if it was full of gas, where it was parked etc. No paperwork to show I dropped it off before time either.........not good experience in Indy.Reviewed 7 Dec 2023

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10.0

GoodReviewed 7 Dec 2023

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10.0

Rent here all the time. One man band, but greatReviewed 7 Dec 2023

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8.0

fast pick up , car was as expectedReviewed 7 Dec 2023

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2.0

NothingReviewed 6 Dec 2023

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2.0

I am writing to express my concerns regarding the rental car service facilitated through KAYAK, specifically involving my recent rental with BUDGET Rental Services (Rental Agreement Number: 683822834) from Nov 27, 2023 (12:33pm) to Dec 03, 2023 (7:29pm). I understand that KAYAK acts as an intermediary in this process and the issues I experienced may principally lie with BUDGET Rental Services. However, I hope you can assist in resolving these matters. Firstly, upon receiving the vehicle from BUDGET, I noticed that the gas tank was not fully topped up as promised. It was approximately 7/8 full, in contrast to the 8/8 full tank for which I was charged. I have a photograph taken at the start of the rental period as evidence, clearly showing the gas level and the starting mileage. Secondly, there appears to be a discrepancy in the charges applied, which contradicts the terms advertised on the KAYAK website. The website stated that fees and taxes were included in the base price. However, I was charged tax on both the base price and additional services/fees, contrary to the advertised rate of 4.712% tax applicable only to other services/fees. Furthermore, I was charged a $6.00 per day highway surcharge by BUDGET, which is inconsistent with the standard Hawaii highway surcharge of $5 per day. This overcharge not only raises questions about the transparency of pricing but also reflects poorly on the integrity of the service provided. [Ref. CHAPTER 251 RENTAL MOTOR VEHICLE, TOUR VEHICLE, AND CAR-SHARING VEHICLE SURCHARGE TAX] Given these concerns, I request a thorough review of my charges and an appropriate adjustment to reflect the accurate gas level at the start of the rental, adherence to the advertised tax policy, and correction of the highway surcharge to the standard rate. I appreciate your assistance in addressing these issues with BUDGET Rental Services and expect a resolution that aligns with the high standards of service and honesty that customers anticipate from KAYAK. Please contact me at [Your Contact Information] to discuss this matter further. Thank you for your immediate attention to these concerns. Sincerely, Daniel Ostrovsky duostrovsky@gmail.comReviewed 6 Dec 2023

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10.0

The service men were wonderful to deal with. They gave me a very nice car. Will definitely use you again next month.Reviewed 6 Dec 2023

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6.0

Disappointed in cleanliness of car interior , especially all the windows,had to change interior air filter to remove odor.Reviewed 6 Dec 2023

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10.0

Rate compare to other sometimes higher., but I guess didn’t have any choice.Reviewed 6 Dec 2023

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2.0

We booked a Ford Edge, ended up with a Hyundai. Yes it’s very similar in size but we own a Ford Edge so that’s what we wanted. Day 2 the notification came up for low tire pressure, ok fine we stopped and put air in. Day 4 we had to have the vehicle jump started, still no idea why. And on our last day on the way to the airport it started overheating… Summary: didn’t get the vehicle we wanted/ordered and ended up with 3 problems with it. And when my husband tried to get them to reduce the price, no budging. Very frustrating, not what you want on vacation.Reviewed 5 Dec 2023

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• Does Budget offer shuttle or airport pick-up services from Châlons-en-Champagne Chalons-Vatry Airport (XCR)?

  No (according to our data)