7.9 Good17 Oct. 2021
Had no problems with vehicle. When I went to the airport to drop off the car, there was no one there. I found a box to drop the keys off, but I don't recall receiving any instructions regarding this.
4.4 Okay26 Dec. 2019
The staff was helpfull even though our reservation was booked incorrectly.The website could specify Danish resident fees different from tourist s.
4.4 Okay9 Oct. 2019
Rep who checked in was horrible. 8 times I told him that I had Ins coverage with my credit card benefits. Each time he refused and charged me anyway. At one time he said the res wasn’t theirs, other time he said I could leave. Unbelievably poor service and misleading info. Please report this guy to execs... he needs to go or be retrained. I would go with a different co.
6.8 Good9 Jan. 2019
Confusion at pickupCar that we got at the end was great. Return was smooth and quick.Confusion, misinformation first day and no car for winter conditions in Sweden, no money back. I had to call Sixt headquarter to sort it out. Car was provided next day. Maybe I should inform to get car with winter tires, although all other rentals I asked had them as standard. My problem is the communication at the branch. Next time I will go with a different car rental.
2.0 Mediocre11 Oct. 2018
If y heave only debit card whit money for guarantie mie give me the car. Last years Avis give me stiu seame card.
5.6 Okay27 Aug. 2018
We’ve rented cars for over 40 years. When dropping off this car the agent insisted on charging us for a scratch that we could barely detect. It was under the rear door, not even visible when the door was closed. It looked like dirt. We’ve never been charged for damage like this before. It felt like an assault. I still can’t believe the agent insisted we be charged
6.4 Good14 Aug. 2018
Good customer service but outrageously strict return policyThe car I received was as expected. The young man ts the check-out counter was exceptionally helpful when I had problems with my American credit card. (Unfortunately, I didn't catch his name, but he appeared to be of immigrant background, and I hope the company knows what a great employee they have!) .When I returned the car, the employee in charge of returns was exceptionally diligent in going over the car which had a number of minor scratches when I received it. I ought to have checked these more carefully before departing with the car, but after 20+ years of renting cars during visits to Denmark, I have never had any issues, so I didn't do so. When I returned the car, I was informed that the car had two additional minor scratches that I would be held responsible for. I honestly do not believe that these scratches happened while I was using the car, but of course I have no proof. Given the fact that a number of other scratches remained on the car, the company obviously do not fix these, so it seems extravagant that my insurance company will be charged for repairing these. Besides, the windshield wipers were not working correctly (which I only discovered in a rain storm), but when I mentioned this to the employee upon return, I was given not even an apology. Next time around, I will llok for another car rental company.
8.0 Excellent30 Jul. 2017
Difficult getting gas in the area. There was one but would not take credit card.
10.0 Excellent9 Jun. 2017
Fantastic upgrade and easy, quick rental and then we were on the road!
10.0 Excellent8 Jun. 2017
Best prices as low as 10$us a day with unlimited kmthe car is too intelligent and there is a noise for everything