Cons: Damage to windshield, more damage than usual to the exterior of the car (they did note this when I picked it up), no windshield wiper fluid, the electronics set to Spanish, uncomfortable seating in front seats. Drop off was a joke: I had to hand over the key to a guy in an Avis minibus, in the parking lot. I was worried I was handing it over to a thief. No receipt or anything either.
31 Jul 2016
Pros: Pick up was easy, given good advice on tolls, nice car.
Cons: The Audi A4 nav system was a bit too complex and the engine shut off feature is annoying in traffic. The one problem was we were not provided proper paperwork such as insurance, so it was fortunate that the car did not impounded as Belgium is very strict on this.
Pros: We got an unepxpected upgrade which made the whole rental amazing! Pick up was a breeze and the staff were very nice.
Cons: Dropping off after hours was a bit confusing, but I was thankful they offered a key drop, considering their office closed at 2pm.
25 Jun 2017
Kayak service very very poor
Cons: I booked a car using KAYAK website, providing all required information, including where I live.
When I went to pick up the car, I discovered that different conditions are applied if you reside in the same country where you are renting the car.
E.g.: 100 km/day instead of unlimited, higher price than agreed, etc.
Ok, It was written in the terms and condition (a very long document....).
But kayak site, AFTER collecting my data (including where I live), showed me a specific price and specific condition, different from the real ones. Kayak took my money but didn't provide me the service !!!!