Pros: Very nice staff at Krakow airport - young employee sorry dont have his name
26 Apr 2017
Pros: easy drop off
18 Sep 2017
Cons: I ordered a Mercedes Benz through kayak for a specific price and called ahead in advance to make sure that I would receive the car. The worker told me I would as long as I had a reservation, but upon arrival, I was told to contact budget because there must've been a problem with the reservation, and they told me to contact kayak. All of this was a big hassle, and I just got a different car instead. I'm unsatisfied and won't be using kayak anymore.
7 Aug 2017
Pros: Excelent service. Very nice car.
11 Sep 2017
Pros: The staff was friendly and service good. I received a free upgrade on my rental! I loved the car.
Cons: The company tried to take €600.00 of deposit for a small car, where other companies take up to 1000 PLN for a big car. I had to simply resign from hiring as the team was very rude and unhelpful and get a car at the airport from a different company paying only 500.00 PLN deposit. I have been told that this company does not pay the deposit back mostly to the foreign customers, making up false damage claims. Be aware!!!!