Pros: great on gas
nice customer service team at the desk
Cons: Car was less than 1/2 full at pick up
Car indicated code 82 - oil change soon at pick-up
Car tires - tire indicator came on 1st day of trip and I had to fill up the tires. Had to travel some distance to find a gas station.
One of the tires was missing a value cap. I had to go to 3 different shops to try and find a value cap. Luckily Canadian Tire service was very nice and gave me one.
I am a women travelling on my own. I rent vehicles so I can be worry free. Wasn't the case with this rental.
30 Nov 2016
Cons: The customer representative had an ignorant and condescending attitude at pick up time.
He tried to say that I could not pay for the rental with my credit card while my wife was the only driver. He insisted that their policy was to charge the driver own credit card for the rental. Following a short confrontation, he proceeded with charging my card for my wife rental.
30 Dec 2016
Pros: The hospitality of your workers was phenomenal. I could not have asked for better service.
Cons: Having never driven a late model Caravan I found the brakes to be really touchy. It took a lot of getting used to. The seats behind the driver were not clean. It looked like kids had put their boots or shoes up against the front seats. I tried to clean them before I brought other passengers into the car but I think they needed a more thorough cleaning.
11 Aug 2016
Pros: Everything was excellent. No complaints.
14 Nov 2015
Pros: I liked the quick service and courtesy of the representative
Cons: The car model year and use on it, the cleanliness
16 Jan 2016
Pros: I loved the value for the price. It was a good rental and the Enterprise team were great in service and courtesy.
6 Sep 2016
Pros: the service was simply outstanding
i love the fact you pick up. it makes all the difference
the team in london is excellent.
drop off at thetoronto airport was quick and professional
17 Sep 2016
Pros: The car
Cons: Communication about when it should be returned was unclear closing time 3pm too early
24 Sep 2016
Pros: Good price.
3 Oct 2016
Over an hr wait for pickup
Pros: employees are kind people and the cars are in great condition.
Cons: Waiting for over an hour to get picked up and not being given any notice as to what is happening. That I had to keep calling in to find out what was happening. Also, that they are under staffed on Saturday's.