Cons: I reserved a truck, when I got to the rental place the man behind the counter said they don't have trucks and never have had them. I asked why the said they had them on the website and he said it wasn't his problem. He offered me a Chevrolet Equinox and I said that wouldn't be large enough he said " if you're not going to take the equinox then I can't help you so you need to leave." I left and called Dollar cust service, and all they said I could do is file a formal complaint on their website. Luckily National was next door and they were able to get me set up with a truck and helped out with the price of a last minute booking.
4 Nov 2015
Really small car, not very safe
Pros: Nice people
Cons: Too few attendants
Tiny car; my wheels spun on the rainy road.
No choice for the money
I did not rent a compact, but that is what I got!
27 Oct 2016
Received smaller than booked car category
Pros: The (wrong) car was immediately available
Cons: Unfriendly, lying staff
Wrong car category
Dirty rental car station
14 Nov 2016
Cheap and easy.
Pros: Car came with navigation system, which was an unexpected surprise. Shuttle to and from the airport was frequent and convenient.
25 Jan 2017
Pros: Friendly and efficient staff at the desk.
Cons: Shuttle pick up was slow. Every car rental shuttle came by at least 3 times before Dollar came. Had to call them.
2 Feb 2017
Pros: The service we received when picking up the vehicle was fantastic.
Cons: The agent servicing our return was rude and dismissive and dragged her feet. It was one of the worst customer service experiences with a car rental ever.
8 Feb 2017
Dollar ar rental
Pros: The Express check out was extremely easy; the car was clean and in good condition.
Cons: Dollar did not honor its advertised AAA benefit of having another AAA driver added for free and when I told them I did not want the extra driver if there was a cost, Dollar was unable to remove the charge.
6 Apr 2017
Pros: I wanted and got a brand new pickup truck. It was very nice and what I needed.
Cons: I didn't like that they told me I was getting a full size truck, then they told me I was getting a mid size, and then they gave me a full size. I went through a toll and there was a $15.00 fee.
11 Oct 2015
Pros: Clean, nice car. Great gas mileage.
Cons: not much power
12 Oct 2015
Ran out of cars
Pros: Nothing... It was terrible. They ran out of cars and made us walk around the rent a car area looking for available cars with their competitors.
Cons: Poor service, extra slow bus, and had literally 0 cars when we showed up. Didn't offer to help us rebook either.
Pros: The car performed perfectly and it was the right size for a few friends and me.
22 Apr 2017
Easy, fast, efficient
Pros: Smooth process. Good price.
Cons: The car smelled like smoke. That was the only negative thing we experienced.
4 May 2017
Cons: $50 for prefilled gas is rediculus when the rental filled up with $15.
5 May 2017
almost double charged for insurance
Cons: after checking in to the car the desk lady tried to charge me 200 dollars for insurance. i had previously bought insurance on kayak. the desk lady said that they cannot see third party insurances. good thing i was paying attention after flying all day.
also i forgot to fill the gas before drop off and they changed me 50 dollars for 1/4 tank of gas. that was my own fault but still not a pleasant experience.
12 Jul 2016
Gas, dirty and late
Cons: They tried to charge me for gas, even though the needle was past the full mark, because I didn't have a receipt, which I was never told I needed. Guess it was on the 5 page contract.
The car was dirty
The car was not ready when I left the counter to go pick it up. Had to wait in line to be told they hadn't washed it yet.
29 Aug 2016
wrong car, replacement had to be brought back and
Cons: they did not have our car and the replacement was so bad we had after a couple of day trade in on a cargo mini van
30 Aug 2016
Pros: Rental process was fairly quick.
Cons: I failed to check the gas gauge before leaving and got 34 miles down the road and had to stop and fill up the car which had only a quarter of a tank in it. Spent a half an hour on the phone going through 9 different people before the last one told me she would put in the file that I was returning the car with half a tank as we agreed. Was going to return the car 8 hours early but was running behind and called to let them know I would be about an hour late and asked if my records show the gas agreement and was told no information was in the system about this. He said he would do it. Returned the car and was told again no information was in the system. Showed my gas receipt and the manager finally fixed the problem. Will never rent from Hertz again because of this.
21 Oct 2016
Pros: This whole process was very easy. I even got the vehicle I ask for, I received a brand new Honda Santa Fe. The service with Hertz was perfect. Kayak made my trip memorable.
22 Oct 2016
Got our Kicks on Route 66!
Pros: The car ( Toyota Corolla ) was comfortable, clean and got excellent gas mileage. We had the car for a month ( Drove from North Carolina to California and back) and had no problems at all.
Cons: Taking it back (I wanted to keep it!) lol Otherwise, I really have nothing negative to say.
24 Oct 2016
Courteous, friendly staff!
Pros: Nice, friendly drivers and staff. Thank you for making it a great experience for us!
Cons: They debated about which suv to give us and then the one they gave us had not been cleaned on the inside from the looks of things
20 Feb 2017
Pros: Attentiveness of front desk worker, easy in easy out
Cons: 200.00 holding fee regeadless if you use credit card or debit card
14 Oct 2016
Saved $100's using Kayak!
Pros: It was quick, easy, and basically effortless to rent a car with Enterprise through Kayak. The best part was that it saved me over $200 for the 4 day rental!!!I would definitely use Kayak again!
12 Sep 2016
Great service at RDU
Pros: Quick friendly service. 15 mins from arrival gate to airport exit. Just as quick on the return.
18 Sep 2016
Overall a really good experience with Enterprise
Pros: The vehicle was there and ready when I arrived. It was clean and in good working order. The booking was simple and a good deal.
1 Oct 2016
Pros: Excellent customer service
6 Oct 2016
Pros: The person who helped pick the car for me went to extra trouble to pick the color package that I mentioned I liked. I thought that was extra nice.
Drop off was excellent and very efficient.
Cons: Due to more cars being returned than expected, there wasn't enough help at check in, but they corrected that as soon as they could.
Everyone was very helpful, once the staff was in place.
18 Oct 2016
Increased Rates from Hurricane Matthew
Cons: I typically rent from Enterprise once a month but last wkd (10/14) all Raleigh "quotes" were triple the amount bc of the storm. Regardless, an economy car went from 15/day to $70.00 a day & that's so wrong. I ended up finding a car at Hertz for 3 days for $63.00 so I won't rent again from Enterprise. I've always been happy with customer service etc but that just put a bad taste in my mouth esp when people are in some hard financial situations due to the storm.
25 Oct 2016
Pros: Agent at check-in was personable.
Cons: Car had a slight musty odor.
28 Oct 2016
Enterprise at RDU
Pros: not much.....
Cons: We reserved a mid sized SUV. When we arrived at the lot, a small 4 door car was presented to us as our car. I quickly pointed out what we had requested. Then there was this awkward shuffling of oh, yeah, you can get that Jeep over there if you want. The 4 door was lees than the SUV making me think bait and switch. We moved past that, then I signed all the paperwork only to have the girl tell me it again as she hit cancel. So, we did it all again and got to the exit and the gate guy asked when we had 2 receipts. I explained what happened and he gave me both receipts in case I was double charged. We ended up on a toll road at one point. Typically car rental companies will give you options in this case but Enterprise told us nothing about this. When we returned the car, the girl asked us about our experience and I told her what had happened. She chalked it all up to new people working there and getting up to speed. I thinking even new people can read.... So, she kept asking me what she could do to make it an excellent experience, I finally told he tht wasn't happening and we walked. This location appeared very disorganized. I've had a few issues with Enterprise in the past, so I will NOT be using their services again. I am retired and was a worldwide business traveler for 35 years: this aint good customer service.
counter was totally out of cars and the staff were unprepared
Cons: waited almsot an hour and the car provided was mechanically unsound- returned it and went to Avis
17 Nov 2016
No trucks at this location
Cons: I reserved a Silverado or comparable. Thrifty had my reservation and knew I was coming to pick up a truck. After driving an hour to pick it up the manager told me they don't have trucks at that location. I don't understand how Kayak can rent a vehicle that doesn't exist.
2 Jan 2017
Much needed at a price undiscussed.
Pros: Car drove, and had space to keep cargo.
Cons: Was not cleaned, had dog hair covering the backseat.
Brake issues had a lot of grinding
Was charged more than twice after the the attendant said they would upgrade me at 'no extra cost' due to lack of inventory. They charged me an extra 20 dollars per day on a car that should have only been 14 dollars per day not including tax and fees.
12 Feb 2017
Exactly what I asked for
Pros: I got the size car I asked for, it ran well, easy to turn in. A short bus ride from the terminal to the car lot on airport property.
13 Feb 2017
Cons: I dropped off my car at 9:30pm, and there was no one in the office. This was frustrating and made the drop off difficult.
20 Feb 2017
Pick up process was a nightmare.
Pros: The car itself was phenomenal!
Cons: The staff that assisted us with pickup. Nothing should be so difficult.
17 Mar 2017
Nice people but confusion, terrible car, wrong car
Pros: Nice people
Cons: I was not give them "Specialty Car" which I rented but rather a "Manager's Special" which is the cheapest, smallest car they have. This is NOT what I rented. In fact, the price I paid for the "Specialty Car" was MORE than I would have paid had I rented the cheapest car!
Vehicle had molding literally falling off the door, tar or something on two doors. I had to replace it in the freezing 25-degree cold. (And the automatic doors to the rental facility would not open-- had to be pried open every time I walked in!) Keys were mixed up.. gave me the wrong keys to the car... had to go back and pry the doors open again and get the right keys... things were totally screwed up. Nice people, but will NOT be doing that again, ever.
4 Apr 2017
Cons: I was told the extra insurance I paid did not cover me with Thrifty? Very unhappy I paid it to Kyak for nothing!
22 May 2017
Worst experience ever
Pros: Nothing to report
Cons: Shuttle took 45 min to show up, meanwhile other car rental agencies all stopped by four separate times each to drop off and pickup passengers. Once the shuttle arrived it was too small for all customers. At the car rental office, the employees were not prepared to process that number of customers in a timely manner. Overall it took 90 to get my car, unacceptable. I have already cancelled my next rental with Thrifty and won't patronize that company again.
Cons: I had a reservation for pickup at 8am (I planned on getting there at 8:30am). I got a call at 8:04 saying they wouldn't have a car till 11:00am, but I could call other Budget locations around Raleigh and have my reservation moved. I asked them to do this calling, which they made clear they wouldn't do.
I called around and couldn't find anything. I called back to ensure they would have a car at 11am. They didn't. I cancelled the reservation.
28 Oct 2016
What a deal!
Pros: One way trip across the stage for a great price.
16 Mar 2017
Pros: Substitute car was good, though more expensive than was supposed to be.
Cons: Car that was rented was not available even with advanced notice, staff was extremely unprofessional and actually rude, long wait, just a very poor experience,Ii apologize in advance for being so blunt but if this is typical business practice i would say this company is spiraling toward closure which is a shame for all those who would be affected. I pray that a positive change would happen within this company, thank you for the chance to express my concern.
17 Oct 2016
Pros: I liked the person working with us at the pick up location. He was very accommodating. The car was a nice upgrade.
Cons: The car had some trash in it and was an upgrade that we had to pay for even though there was not a car waiting for us at our designated pick up time.
31 May 2017
Pros: Van was available on time and the staff was very helpful at pickup and dropoff.
Cons: Van had some trash from the previous users still in it. The attendant came out and cleared it.
9 Sep 2016
Disgusting car with vomit
Cons: When I picked up the car, it was dirty both outside and inside. Not being smart and checking out the car, I drove it off the lot. I was 45 min out when I noticed a terrible smell, and when I got out of the car, there was VOMIT in the back carpet!!! This stain looked like it *MAY* have been attempted to be cleaned, but obviously still had the smell and clearly a stain. They were NOT accommodating to replace the rental, and made me do the lag work (after 3 failed call attempts to other places).
30 Sep 2016
Rental Car Interior was dirty.
Pros: Check in and out was quick. Car was in good condition. Sam did a great job helping me rent a car for the first time.
Cons: When I booked, I put RDU airport as pickup. What I ended up with was 25 miles away from the airport. Why would I not get an obvious notification of this during the booking process. I ended up spending more money and was inconvenienced.
28 Feb 2017
Late and dirty and wrong car
Pros: Nothing- paid for a Buick and got a Ford Fiesta.
Cons: Everything- no cars at pick up time, wrong car, smelled like smoke, and dirt everywhere. I have a video.
21 Oct 2016
Pros: Received a text when I landed at RDU that they had no cars for my reservation!!!
I was left to find another car on my own!!!!
Never again would I consider Avis!