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One location in Westgate - Airport North
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Reviews
8.0 Very Good
Apr 2024
10.0 Wonderful
May 2021
Pros:
The staff was very friendly and helpfulCons:
Car selection10.0 Wonderful
Jan 2021
Cons:
Did not like The drop off at University Park Airport. The Alamo agent did not went out to see the car, told me that he would send me the invoice and he never did.9.2 Wonderful
June 2019
Pros:
quick in and outCons:
Car interior could have been cleaner (empty water bottles, luggage tags under seat upon pick-up)8.0 Very Good
Apr 2019
Pros:
The car, drop off was easy.Cons:
We waited for 30 min for a shuttle when finally another car rental company had to give us a ride to the Alamo counter. It was absurd9.6 Wonderful
Apr 2019
Cons:
The price was a little high.2 locations in Westgate - Airport North
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9.6 Wonderful
July 2019
Pros:
Staff was extremely friendly and helpful.Cons:
Honestly, I couldn't have asked for a better experience.10.0 Wonderful
Oct 2016
Pros:
It was quick, easy, and basically effortless to rent a car with Enterprise through Kayak. The best part was that it saved me over $200 for the 4 day rental!!!I would definitely use Kayak again!Cons:
Nothing.4.0 Mediocre
May 2023
10.0 Wonderful
May 2022
10.0 Wonderful
Dec 2021
One location in Westgate - Airport North
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Reviews
6.0 Okay
May 2021
Pros:
Vehicles were in great condition and staff at final destination finally made our rental satisfactory but getting there with three other rental locations was miserable!Cons:
Went to airport location to rent vehicles (2 mini vans - we had 4 kids under 5 who had just flown for 4 hours) - told our rental was at a different location and would have to go back to airport and take a cab there, even though it was just 5 minutes away. Shuttle driver who was taking us back to airport told us that there had not been taxi’s at Raleigh/Durham airport for about 2 years - we would have take a Lyft. Lyft got there and took us to booked location, only to find it had been closed for over a year...it was a body shop, and the very helpful people there told us this happens all the time and that there were phone numbers listed on their now closed office door and we would have to call one of them. Called first one and they would be there in 30 minutes (30 minutes back to their shop to get cars so another hour out of our day). Called second one - said they were closer but only had one mini van. Third location was very rude, laughed and said they were not interested in helping us and to call the first location. Finally got picked up to get to rental location. Great help there - asked if these Hertz locations were independently owned (franchises) and was told no - Hertz owns them all. Asked if the location we booked through was closed why the airport location couldn’t help us and was told they could have. Great service at this rental location, she deducted our Lyft fee and got us on the road in about an hour. If it weren’t for the rental location we finally ended up at, this would have been a total disaster and Hertz would never receive my business again. KAYAK...you need to remove our initial rental location from your list of rental locations.10.0 Wonderful
Apr 2021
Pros:
The manager was extremely helpful and accommodating due to us not being notified that the location we were supposed to pick our car at had closed permanently without us being notified.Cons:
Hertz’s phone customer service wasn’t very good. They basically said they couldn’t help us in making sure our reservation was honored. They wanted to cancel our reservation and charge us $1000 more to rent a car.10.0 Wonderful
Jan 2021
Pros:
Although it’s a small space it was great to go to a rental place that had the space for vehicles and great price for rental.Cons:
It could not have gone better. When I rent again I wish I could select the same model but I understand that’s not possible.10.0 Wonderful
Jan 2021
Pros:
Pickup staff were excellent. Car got good mileage (over 35 mpg)Cons:
Car was worn out, sounded like water swishing around in dashboard, car had tears in seat, filthy film on a glass, low air pressure, near bald tires4.4 Mediocre
Mar 2020
Pros:
Staff was friendly and helpful, car was in good working order.Cons:
Kayak's booking stated pick-up was at RDU airport. However, upon arrival, the booking was actually for a site 10 minutes away. The booking fee was not honored at the airport location and I had to pay $60 extra for the rental. The agent said this has happened before when using third party bookings, they don't distinguish the airport location from locations near the airport. Disapointing.2.0 Poor
May 2022
One location in Westgate - Airport North
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Reviews
5.2 Fair
Apr 2019
Cons:
Make it clearer what they consider suitable substitute vehicles. Provide onsite parking for personal vehicles.8.0 Very Good
May 2017
Pros:
The car was great, the people were very nice.Cons:
there were very limited instructions for dropoff procedures. I could not find clear instructions anywhere and there were no representatives available at the time of day I needed to return the vehicle.10.0 Wonderful
Mar 2017
Pros:
Fast, courteous serviceCons:
Nothing2.0 Poor
Dec 2016
Pros:
I had an absolutely awful experience. It was honestly so bad that I can't bring myself to write it again. Let's just say the customer service was completely unhelpful, I was misinformed multiple times and had to spend an additional $1000. I will absolutely NEVER rent from national again, no matter what deal they offer, just on principle.Cons:
Company policy, customer service.6.4 Okay
Sept 2016
Pros:
Car was available and service was quick.Cons:
Price was almost $100 more than quoted online. Were not told of the highway tax in NC.One location in Westgate - Airport North
One location in Westgate - Airport North
One location in Westgate - Airport North
One location in Westgate - Airport North
One location in Westgate - Airport North
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