2.0 Mediocre12 May 2022
I rented a car for 5 days and have been charged for 5 weeks, after I turned the car back in on the 5th day. Scam!
6.0 Good8 May 2022
Love that there where plenty to choose from. I did not like that the vehicles did not look as though they have been cared for. I had to put air in my vehicles tires and run it thru a car wash because all the windows had a white film on them.
2.0 Mediocre25 Apr. 2022
2 hr wait line just to pick up my car. Boooo
8.0 Excellent20 Apr. 2022
The price and service were great. My SUV was a much older model. The upholstery was stained and ripped in a few places
8.0 Excellent30 Mar. 2022
The only thing that could have been better is more staff at the counter to handle the amount of people picking up at the same time I was. They had five staff working but around 15-20 people in line. The staff member serving me was friendly, polite and did everything she could to accommodate me.
8.0 Excellent14 Feb. 2022
Employees were courteous and business like. Good experience.
4.0 Okay18 Nov. 2021
Good value for the new rental however the pick-up experience was a nightmare at the San Antonio airport. They combined Budget, Avis, and Payless into one booth with a line stretching around the building. It was a 1-2 hour wait in line just to pick up a rental, and we already had a confirmed reservation.
8.0 Excellent16 Nov. 2021
Service at rental counter was terribly slow, only 2 people were available to a long queue of 10 people waiting in line. BTW it was the only counter with a huge line and we waited for over 25 mns for a very nice representative to very efficiently help us. Either everybody chose Budget or you need to have more people to provide a better service. Next time , we will NOT choose you because of this. I ´d rather pay a little more but have an expedited arrival thank you
6.0 Good11 Nov. 2021
The effort to pick up was brutal. I was in line for 45 minutes...the line was very long and only 2 people were working to process the line...once I finally got the paperwork done...the experience improved. The car was easy to find and the return was really easy...but that line filled with exhausted, people on a timed mission was tough. The other rental companies had smaller lines and more workers.
2.0 Mediocre30 Oct. 2021
No car ir backup plan for actually pickup my car, pickup hour and closing hour of rental office was the same in SAT airport, what a disaster Budget rental car agency. Call numerous times that dame night and said everything would be fine to pickup car next day that reservation was on hold for 24hrs, turned out to be a lie. Enterprise turned out helping me with outstanding service and a good car!