Car hire at Austin Bergstrom Airport

Car hire at Austin Bergstrom Airport

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Austin, TX, United States - Austin Bergstrom
25 Jan — 1 Feb
Same drop-off
Austin, TX, United States - Austin Bergstrom
Tue 25/1
Noon
Tue 1/2
Noon
Driver's age:

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Austin Bergstrom Airport car hire reviews and directory

Rated no. 1
Alamo
Best rated
8.7 Excellent (217 reviews)
1 location in Austin Bergstrom Airport
Alamo
Locations in Austin Bergstrom Airport
  • 8.7
  • 8.7
  • 8.6
  • 8.9
  • 8.5
Recent reviews
10.0 Excellent5 Oct. 2021
Check in staff was really friendly staff, car was really clean. Easy pickup.
10.0 Excellent2 Oct. 2021
Great customer service at Alamo!
7.9 Good30 Aug. 2021
Cleanliness, being able to choose the car, easy processing. The price was 30-40% higher than what I usually like to pay for that size car.
10.0 Excellent26 May 2021
We originally booked a rental with Hertz, and had a nightmare. The vehicle broke down and it took 4 hours for Hertz to come pick up the vehicle and we were told there were no more available. We got online and booked with Alamo, which was more expensive but the transaction was a breeze, and pickup and delivery was fast and simple. The car was extra clean and ran like a dream.I wish we hadn't had to pay twice the rate of the other rental companies.
10.0 Excellent13 May 2021
Drop-off was easy. Drop-off attendant was friendly.
8.0 Excellent11 Apr. 2021
BMW 3 Series was really small, difficult to enter, confusing shifter/electronics, limited trunk space.
2.0 Mediocre3 Jan. 2021
Clean carNo chance to review pre-existing damage with employee, I documented a paint chipped area myself, but when I returned the car they said I was lying. Now they want to make an insurance claim against me! Poor customer service, I will avoid Alamo/National from now on unless they admit their mistake.
8.0 Excellent7 Dec. 2020
Friendly staff at pick up. Staff saved me money. Drop off was as easy as I could imagine. Car was well maintained, clean, and came with nice features.Not much. Car could have come with iPhone adapter for CarPlay but that would’ve been above and beyond.
10.0 Excellent29 Oct. 2020
yes, everyone was so helpful
10.0 Excellent19 Oct. 2020
Picking up the car the attendant gave me a free upgrade.
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Rated no. 2
Enterprise
8.4 Excellent (148 reviews)
1 location in Austin Bergstrom Airport
Enterprise
Locations in Austin Bergstrom Airport
  • 8.6
  • 8.4
  • 8.5
  • 8.5
  • 8.2
Recent reviews
10.0 Excellent19 Oct. 2021
Everything was very good and when we need to rent a car again we will be back!
10.0 Excellent16 Sep. 2021
I love the price and there's nothing that I could see that could be better
10.0 Excellent13 Apr. 2021
The staff was great and drop off could not have been easier!
5.6 Okay8 Sep. 2020
Drop off in vegas was easy and staff was kind helpful.Pick up process in Austin was poor. Agent just said follow me. He walked around vehicle and then said i could go. He did not do a vehicle check with me meaning confirming there are no damages. Didnt tell me where keys were and did not ask if i had questions regarding vehicle functions. I had to go get him and ask where keys were. At that point the agent made me feel rushed and as if i was an inconvienence not a customer. I had to fingure out how to use lights, cruise control ect. I had never driven that car before so perhaps the agents should be mindful of that.
7.2 Good15 May 2020
Stuff was friendly, processing was quickI made a reservation for Mitsubishi Mirage, but they made me take Chevy Spark. The Mirage has standard seating for 5 passengers; the Spark can only carry 4. The Mirage Hatchback has 3.2 cubic feet more passenger volume than the Spark. I am not going to use Enterprise car rental next time.
10.0 Excellent3 May 2020
Pleasant staff. Quick check out and check in process.Nothing to add.
8.4 Excellent19 Feb. 2020
Easy pick up and drop off!Car offered was not as fun so asked for a different one that was not a price difference and got a fun sporty one!
9.2 Excellent4 Feb. 2020
Where to pick up and drop off car was a little confusing. Everything else was great.
10.0 Excellent27 Oct. 2019
Amazing customer service in both locations. Easy pick up and drop off. Amazing prices!
2.0 Mediocre27 May 2019
Terms of payment weren’t on my order but I’m told that it was by every agent and manager I’ve spoke with. I needed a credit card or a return flight. This left me stranded and cost me my job.
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Rated no. 3
Hertz
7.9 Good (314 reviews)
1 location in Austin Bergstrom Airport
Hertz
Locations in Austin Bergstrom Airport
  • 8.3
  • 8.2
  • 7.8
  • 7.8
  • 7.5
Recent reviews
4.0 Okay17 Jan. 2022
I booked the car online for $118. When I picked it up it ended up costing $300. When I asked the difference she noted there were taxes and fees (they were a lot), even though the booking said that was my total price. Additionally, I felt swindled into insurance (which I had already turned down on booking) and prepaying for tolls (we didn’t cross a single toll). It was not a good experience, though the car itself was fine.
6.0 Good11 Jan. 2022
The pickup was easy and employees super helpful and friendly. The actual car itself was old and reeked of apple cinnamon air freshener to the point I was nauseous.
2.0 Mediocre12 Dec. 2021
They could have been open for pickup when I made the reservation they said they would be open When I got there the desk was closed and I had to wait six hours at the airport
4.0 Okay8 Dec. 2021
The check in was very understaffed with a long line and wait to pick up a car. I tried using the online app which would take me all the way through the process and then crash. It was a very frustrating experience.
4.0 Okay28 Nov. 2021
I ordered a full size sedan. the lady at the counter told me i was getting an upgrade to a "larger vehicle" which turned out to be a small SUV. I didn't care - just needed the car but it was very disingenuous of her to be dishonest about a rental car. Is that the best hertz can do?
10.0 Excellent10 Nov. 2021
Great!
6.0 Good8 Nov. 2021
The drop off was confusing. Confusing signage.
10.0 Excellent19 Oct. 2021
Car was clean and in great condition
1.9 Horrible25 Aug. 2021
I am still waiting for my refund. No one will respond, I've waited on hold for hours, I was told a refund was coming. Still waiting.
3.9 Mediocre17 Aug. 2021
There were not enough employees serving the customers. The line was very slow. The car had trash on the floor under the seat and reeked of cigarette smoke.
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Rated no. 4
Advantage
7.2 Good (213 reviews)
1 location in Austin Bergstrom Airport
Advantage
Locations in Austin Bergstrom Airport
  • 7.3
  • 7.5
  • 7
  • 7
  • 7.1
Recent reviews
9.6 Excellent11 Feb. 2020
Very nice drop off staff. Check-in guy wanted me take economy car since it was intermediate sold out; he did not offer me a discount for smaller car. I asked for intermediate or larger; he gave me a larger car. He was very polite though.See above.
2.0 Mediocre3 Oct. 2019
They tricked at the counter, the attendant never told me I was going to be charged for an upgrade. When I received my final bill by email, I realized they charged me $30 for an "upgrade" that was never delivered or discussed at the counter.AS BAD AS IT COULD BE! The car was in terrible condition, ketchup on the door panel, plus had a disgusting juice spill all around the cupholders. Employees maybe we're waiting for a customer to clean up the car. The car had mirror lever is broken, head console buttons (SOS) where jammed/broken.
5.2 Okay12 Aug. 2019
I didn’t get the car or help from the staff. Still charged full amount.I scheduled a same day pick up via my phone And the city auto populated to the neighboring city. I didn’t realize this until I went to pick the car up - kiosk guy directed me to customer service line but no one answered x 5. Called again the next day and was told it was too late.
8.8 Excellent7 Aug. 2019
The man who gave us the car was abrupt and never smiled. The man who handled us when we returned was very friendly and helpful.More courtesy from the desk clerk when we got the cat
4.4 Okay5 Aug. 2019
helpful staff, easy drop off & pickupCar had almost no engine power, it was dangerously slow-speedup while merging onto freeway ramps, changing lanes the car was diesel volkswagon Jetta - i felt horrible for causing much more pollution compared to gas/hybrid
8.8 Excellent24 Jun. 2019
Easy pick up and drop off.There was a piece of trash in the back of the minivan when we got it.
8.0 Excellent14 Jun. 2019
26$ to "rent" a toll pass for two days...A bit rediculous! Didn't take it when in Austin, Tx
8.8 Excellent5 Jun. 2019
I loved the Chevy Cruze LT...The Advantage Staff, on pickup, was unprofessional and I had to ask them to fill the car up with fuel.
8.0 Excellent30 May 2019
Getting Toyota Corolla as requested - instead got Hyundai Sonata
6.4 Good20 May 2019
We ended up with a truck, albeit an impractical one, with decent features at a great price. Drop off experience was pleasant.Beware of their dealer’s / manager’s special. They’ll try and give you a diesel vehicle and lie at pickup to convince you to upgrade and/or tack on extras. Worst rental pickup experience I’ve ever had! Go with Fox if you need a low-budget rental.
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Rated no. 5
Payless
7 Good (192 reviews)
1 location in Austin Bergstrom Airport
Payless
Locations in Austin Bergstrom Airport
  • 7.6
  • 7.4
  • 6.7
  • 6.6
  • 6.9
Recent reviews
2.0 Mediocre8 Nov. 2021
No one at Payless counter. Signed directed me to the Budget counter. 40-50 people waiting in line with only 2 agents assisting with cars. Terrible customer service!!! Walked away and took an Uber ride.
4.0 Okay8 Nov. 2021
I rented a Jeep Cherokee and paid for that class of vehicle due to size and 4 wheel drive capability needed. We arrived at the Austin Airport at 1:30, went to the payless counter, agent said I had an 'Open Rental"?? Not sure what that meant and took several minutes to get a manager to overide this error in the system. Finally got the voucher to pick up the vehicle and found us standing in another line (Express pick-up) for anothe hour in the garage to get our vehicle. Finally we went to get our vehicle and the agent there tried to give me a Jeep Compass ( a lower class vehicle, not sure it has 4 wheel drive??). We explained that we selected and paid for a Jeep Cherokee or similar vehicle and couldn't take the lower class Jeep Compass, he then said we'd have to go back and wait longer until he could fine another vehicle. We waited another 20-30 minutes, now 90 minutes just to pick up a rental vehicle!! This delay caused us to miss a lunch appointment with other family members (who flew in on the same flight and rented fro Hertz and got their vehicle in 15 minutes!!! What a shame this process is so slow that we can't enjoy our vacation due to the huge delay and difficulty trying to rent from you. I still have a $250.00 charge pending on my credit card today and didn't receive an email receipt??? Not a great customer experience and I hope this really gets looked at to help Payless improve their process and delight the customers so they will come back. Please contact me if you have any questions or need more information . Thanks!
2.0 Mediocre27 Oct. 2021
The line at the car rental in Austin was so long that I could not even get the car or I would have missed my meeting. I waited an hour and half before leaving the line that barely had moved. It would have been at least a 3 hour wait. This is unacceptable customer service and I want a refund.
2.0 Mediocre27 Oct. 2021
The car was comfortable, the drop off was seamless and easy and I loved that there were unlimited miles. The car WAS NOT cleaned when we picked it up — we found fingernails and trash scattered throughout the vehicle. We also waited in line for 5.5 hours because the Payless counter was closed, as were other counters. So about 4 different rental car customers were being triaged through one line. I paid for a 2-day rental and by the time I got the vehicle, I had less than 24 hours left until I had to return it. I will not be booking with Payless again.
2.0 Mediocre26 Oct. 2021
I liked that it was a car that got me from A to B didn't like - front desk person not wearing his mask properly, trying to trick me into buying a toll tag I didn't need. Next I hated all the trash I found in the car and the rear passenger door didn't open from the inside. Would never use kayak or payless again
1.9 Horrible17 Oct. 2021
It took over 2.5 hours to get my car. All Budget and Payless were directed to Avis who was in overwhelm!
10.0 Excellent10 Oct. 2021
No staffing at Payless counter. Had to wait in long Budget line to get car
1.9 Horrible5 Oct. 2021
Pickup took 2 hours, car was not the one I selected online, it was less quality vehicle.
3.9 Mediocre1 Oct. 2021
counter was very understaffed - lines were very long - we wwere moved to 3 different counters and each time othe customers would jump the line - we waited 1.5 hrs to be waited on and then another 45 min in the "express lane" to get our vehicle - the vehicle we rented was not available so we were upgraded which was really nice however the tire pressure was low and they had no way of adding air -we had to take it to a station and fill the tire
1.9 Horrible15 Sep. 2021
It was one of the worst experience I have ever had with rental cars. I have rented so many times and never had to face this issue. Initially I was denied a hatchback car saying its all taken, even though I had booked online. 2: Later the person at the counter says, I need to pay extra for the car. 3: I had to take insurance and when I asked for the insurance copy over the mail, I was told to drive again to airport next day and get the copy which is absolutely a harassment. 4: Finally I was asked to drop off the car during peak hour traffic without giving any extension. 5: Also I ended up paying a lot more than what I intended to pay.
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Rated no. 6
Budget
7 Good (135 reviews)
1 location in Austin Bergstrom Airport
Budget
Locations in Austin Bergstrom Airport
  • 7.7
  • 7.5
  • 6.9
  • 6.6
  • 7
Recent reviews
8.0 Excellent12 Dec. 2021
Car fuel tank was not full at pickup. Had to fill up 15 miles from airport. Could not contact budget office. Upon return, check-in provided us a credit which was appreciated. everything ok in end.
2.0 Mediocre1 Dec. 2021
Arrived the night before a holiday , Budget did not have anyone working, had a sign up saying for service go to Avis. There were at least 30 people in the Avis line and they only had one person at their counter. After waiting and the line not moving for 45 minutes someone else came out and said it would be 30 minutes per customer to get through the line… for us that would have been a 5-10 hour wait. We were lucky and could be flexible so we walked out and got a Lyft but I’m sure not everyone was able to change their plans last minute
2.0 Mediocre29 Nov. 2021
After an hour at counter then another hour in garage to get car.
2.0 Mediocre28 Nov. 2021
No personal, no cars, very bad service. Did not get a car!
2.0 Mediocre15 Nov. 2021
We waited almost 2 hours for our car
2.0 Mediocre8 Nov. 2021
2 hrs in the waiting line 30 minutes again on pick up line bad experience
2.0 Mediocre1 Nov. 2021
Almost 2 hour wait to get a rental car. We decided to go with a another agency.
2.0 Mediocre1 Nov. 2021
We arrived to find Budget closed with customers referred to another counter. There was 1 worker with a line of over 30 people. After waiting forn30 minutes and 2 customers being helped we checked again another counter and received a better price from them. I was unable to cancel with budget due to by the time we got to that point it was an hour beyond our pickup time. Very frustrating.
4.0 Okay27 Oct. 2021
There was a very long line at counter and only 2 agents working. After realizing the line barely moved for 1 hr I canceled reservation and booked a car on Avis.
2.0 Mediocre19 Oct. 2021
This the second time Budget has rented us a car online and when we go to pick up the rental car (with 4 kids) they have no cars available.
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Rated no. 7
Thrifty
6.7 Good (147 reviews)
1 location in Austin Bergstrom Airport
Thrifty
Locations in Austin Bergstrom Airport
  • 7.1
  • 7
  • 6.5
  • 6.4
  • 6.4
Recent reviews
6.0 Good27 Nov. 2021
Car had 47k miles on it. Had to “jump start” the car 3X in 3 days. Not sure of the problem. Need to pay better attention to these matters that can leave the driver stranded.
2.0 Mediocre1 Nov. 2021
Thifty was closed when we went to pickup our car. Our flight was delayed. The other car rentals were still open, but none of them had extra cars so we had to use uber instead for our trip.
8.0 Excellent19 Oct. 2021
Rental cars are obscenely priced these days. My van did not have blue tooth. What’s with that? But otherwise my experience was good.
1.9 Horrible1 Sep. 2021
Car was not cleaned prior to pick up even tho the sticker on the door said it was. Was given the run around when trying to ask for a manager was told to call the 800 number and still after sitting on hold for over 45 mins was told that the manager at the returns desk should have helped me not the phone line. On top of all that charged me extra for keys that were placed on the dash which was told to me by the man doing the return check in. Still trying to reach someone at the rental place but after a day later no response. Will not do business with them again ever.
1.9 Horrible27 Jul. 2021
Had to deal with hertz since it was after 10pm the first time I went for my rental and it was a terrible experience. The woman assisting me was extremely rude and I ended up not getting the rental until the next day. I would not recommend.
1.9 Horrible27 Jul. 2021
The car wasn’t really clean. Had to deal with hertz to get the rental the first time around and it was not a good experience. The woman assisting me was extremely rude and I didn’t get my rental that day due to poor customer service.
1.9 Horrible18 Jul. 2021
They cancelled my booking the day before my trip. Unreliable company.
1.9 Horrible10 Jul. 2021
I paid upfront but was charged extra after returning the car.
2.0 Mediocre7 Jun. 2021
I need to have this refunded. I have no idea how to contact Kayak customer service but I never picked up the car so I need this refunded. thanks in advance.
2.0 Mediocre9 Apr. 2021
Terrible customer service. Had a completely flat tire 6 miles away from pick up. Lost too much time waiting to get the tire fixed. Was told I would receive a discounted charge, instead I received additional charges. Tried several times to get this resolved. Horrible!
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Rated no. 8
Dollar
6.5 Good (115 reviews)
1 location in Austin Bergstrom Airport
Dollar
Locations in Austin Bergstrom Airport
  • 7.4
  • 7.4
  • 6.2
  • 6.3
  • 6.1
Recent reviews
8.0 Excellent9 Nov. 2021
I did not get a receipt at drop off
2.0 Mediocre29 Oct. 2021
Wait 1 hour in line to pick up got the car exited building on highway turned on A.C car stink smelling like cigarettes smoke had to come back and exchange another car got charged on full tank gas don’t know how anyway very bad experience will not recommend to anyone
1.9 Horrible13 Oct. 2021
Customer support was a nightmare. Our flight got canceled early in the morning so we needed to extend the rental car for a full day. We called dollar and the first person told us we can have the car throughout the day without a charge. We called again later and they told us it would be more than double the original price we paid. We called again and suddenly it was half as much. No one would give us a straight answer and we had no visibility into their pricing to make a good decision on what to do.
10.0 Excellent3 Oct. 2021
Everything was great.
10.0 Excellent20 Aug. 2021
Everyone at the counter was incredibly accommodating. When I arrived they were slammed, and didn’t have many cars available, so they worked their magic and pulled a car from another service provider. I had no wait time. Everything was seamless. Drop off was a breeze. I’ll admit I don’t travel much, and when I do it’s often stressful... but Dollar made everything super easy.
10.0 Excellent28 Jul. 2021
Very simple and straightforward
5.9 Okay21 Jul. 2021
Too expensive and car needed servicing. It was a rough ride.
5.9 Okay12 Jul. 2021
I think what I was charged to add a extra day was 2 much…and all the extra fees was too much.. I don’t mind paying but the over pricing I feel was too much.
8.0 Excellent2 Jul. 2021
Pickup was very smooth and clearBetter instructions for drop off. Nobody was there to help and I just guessed at where to leave the paperwork. I still haven't received an email letting me know that they got any of it, or a final receipt
10.0 Excellent6 Jun. 2021
Staff was extremely friendly and helpful. At other car rentals we have been pressured to buy more insurance, upgrade the car...they gave us exactly what we wanted and did not waste our time with a sales pitch. The process was quick and efficient.
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Rated no. 9
Fox
6 Good (529 reviews)
1 location in Austin Bergstrom Airport
Fox
Locations in Austin Bergstrom Airport
  • 6.4
  • 6.4
  • 5.8
  • 5.9
  • 6
Recent reviews
2.0 Mediocre18 Jan. 2022
Still awaiting an email confirmation regarding my cancelled reservation…rented a full size SUV…was given a Toyota Corolla instead…male at the parking deck was rude…rented from Hertz instead.
2.0 Mediocre30 Dec. 2021
They wont send rental agreement you can call customer service to find out why they charged you dont wast your money with this scammers
8.0 Excellent20 Dec. 2021
Date: December 2021 Location: Austin, Texas Description: Just a word of warning to those renting cars in the area - I rented a vehicle from Fox Rental, purchased both Allianz and Fox-provided insurance on the rental, and stayed in a Microtel Inn & Suites in Round Rock. On the last night of my use of the rental, the catalytic converter was sawn off the vehicle. The staff at the hotel were accommodating and understanding but obviously couldn't do much. Though it was a hassle to complete the necessary communications to resolve the issue, thankfully the insurance I purchased covered the incident (so sometimes it actually does come in handy!). Fox Rental was decently easy to reach by telephone, and the staff at the airport were very understanding and helpful. In summary, (a) note the risk/frequency of this kind of vandalism in the area you wish to travel, (b) get the needed insurance to cover it, (c) parking at the very front of a new hotel under a streetlight in view of a camera guarantees nothing, (d) note that the police department may be significantly limited in its response.
6.0 Good18 Dec. 2021
The staff was friendly, and due to my active duty military service I was given a free vehicle upgrade. The vehicle was in pretty bad condition like it was in an accident and the interior was not clean and smelled awful.
4.0 Okay12 Dec. 2021
You could hear the car begging for death.
8.0 Excellent11 Dec. 2021
The car was a Kia Soul not a Jeep SUV, but was comfortable. The windshield did have a crack in it upon pick up, which was noted by both us and the Company. No issues with the car. Pick up & drop off were easy.
8.0 Excellent8 Dec. 2021
Staff was super friendly pick up and drop off were easy. I was charged for a fuel refill because I forgot to refill ahead of drop off (not great) but it was $8/gallon instead of $10/gallon, which I’ve been quoted by other companies, still it added over $60 to my bill which was a bummer, but at the same time my fault for not filling up. C’est la vie!
2.0 Mediocre23 Nov. 2021
The attendant did not review anything with me regarding the rental. IE return time etc. Did not receive hard copy of paperwork of rental agreement only email. Upon return of vehicle (they were closed) my emailed receipt was $100 over my agreement. Upon calling Fox I was told the car was returned late. Apparently it was due back at midnight. When I rented I told the agent we would be returning the vehicle around 3am. Not sure why he wouldn't have picked up on that...so I was charged $100 for his mistake in my opinion. Very sloppy experience overall.
8.0 Excellent9 Nov. 2021
Car could have been a little cleaner. Pick up line was kind of long. Pricing was fantastic and drop off was super easy.
8.0 Excellent6 Nov. 2021
Didn't like the fact that I arrived early and there wasn't any of the type car available that I had reserved. I had to take an upgrade @ additional charge or wait 3 hours for another car.
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Rated no. 10
E-Z Rent-A-Car
7 Good (92 reviews)
1 location in Austin Bergstrom Airport
E-Z Rent-A-Car
Locations in Austin Bergstrom Airport
  • 7.3
  • 7.6
  • 6.7
  • 6.5
  • 6.8
Recent reviews
4.0 Okay7 Oct. 2019
the check in and check out were goodcleaner vehicle, and better selection of cars. This was by far the worst rental that I have ever experience and I rent a car everywhere I go internal and in mexico and us. Shame on you!
4.4 Okay9 Sep. 2019
Clean car, at least on the inside. Easy return once I figured out where to go.Almost all the signs around the airport and parking garage listed directions toward all of the other rental car companies but did not list EZ Rent-a-Car, and the few ones that did were wrong. No one was at the EZ check-in desk. Scratches on car. Huge upcharges. Old car with no modern conveniences.
10.0 Excellent18 Jul. 2019
everythingnothing
3.6 Mediocre16 Jul. 2019
over charged and not cooperative staffmore attentive
6.0 Good3 Jul. 2019
Staff at the counter appeared to really dislike their jobs. Tried to push the toll charge and the pre paid fuel option is a total scam.
6.4 Good18 Jun. 2019
We added a second driver and they didn’t tell us that it would be. $13/day
2.0 Mediocre21 Mar. 2019
Given me money back because I had to cancel my trip because my dad had cancer
2.0 Mediocre29 Oct. 2018
Never rent with themTo pickup car it took 40 minutes in line. Then the car was dirty unclean and in poor condition. Wouldn’t recommend
9.6 Excellent17 Oct. 2018
Overall Good experience, some confusionThe vehicle itself was excellent! I was given a free upgrade from what I had requested (compact) to a small SUV.Check-in was quite slow and rather confusing. The desk for E-Z was unmanned, and the screen behind the counter kept changing, so I couldn't even find the counter until the name of the company finally appeared. Then, there was a sign with print that was FAR TOO SMALL telling which counter to go to for service. I was third in line, and it was over 20 minutes before I got waited on...
6.0 Good12 Sep. 2018
Bate and switch
Rated no. 11
Avis
6.4 Good (49 reviews)
1 location in Austin Bergstrom Airport
Avis
Locations in Austin Bergstrom Airport
  • 7
  • 6.8
  • 6.2
  • 6.2
  • 6.1
Recent reviews
10.0 Excellent2 Dec. 2021
Vehicle was ready, ran like a champ and all went smoothly. What could have been better?
4.0 Okay15 Nov. 2021
Staff working airport service desk were very nice. But… Time: It took about an hour from time I arrived at counter to time I drove out of garage. Product: I didn’t get the car/category I had reserved. Garage Staff rushed me into a car from a different category, that wasn’t as comfortable as the car I had reserved. I had reserved a Toyota Camry (or equivalent) but ended up with a small Mitsubishi SUV (hard seats, loud road noise, low horsepower). Service; like I said, the counter staff were nice. The garage staff weren’t so much. They acted like they were doing me a favor by not charging me more for the car I ended up with, which clearly wasn’t the experience I was seeking. Cleanliness: The vehicle had a used mask hanging on the sun visor and some dirt in back floorboard. I know it’s tough for them right now, so I don’t like to complain. But this was not the car I wanted to drive around my 80 year old mother on a road trip.
2.0 Mediocre31 Oct. 2021
There was chaos at pick up point, everyone waited 3 hrs in line to get car even after appointments due to short staff
2.0 Mediocre14 Jun. 2021
Car wasn’t clean upon pick-up. But I can live with that. What made it such a bad and frightening experience was when I started my road trip the morning after picking up my car. It wasn’t until then when I got on the highway and learned that the car had a controlled speed limit that someone programmed with the Ford feature that I could not override. I wasn’t able to go fast along with the traffic and almost got hit by a truck. After trying to reset the controls, I took the car back. Tried to get a full refund for not being use the car for my trip and was denied.They could make sure their cars actually work properly and are safe.
2.0 Mediocre28 Sep. 2020
Terrible all around.Customer service was the worst. Terrible all around.
2.0 Mediocre11 Sep. 2019
drop off was easycost transperancy.. got ripped off.. becoz I was charged .40$ per mile on 300 mile trip. No indication of per mile at the time of rental. Giving out cheaper rental to beat search engine, but charging per mile. Felt really awful.
7.2 Good4 Jun. 2019
Long delay at checkout. Car selection at checkout was inappropriate. Car was very undersized for what I ordered. Drop off was easy as it usually is.I wanted a large car. Instead I got a ridiculously small mustang. Was in too much of a hurry to change it. Pay attention to what I ordered.
7.6 Good19 Apr. 2019
Associate took a break despite a long line forming leaving only one associate behind the counter with a very complicated customer service issue ongoing. Took over 30 minutes of standing “next in line”. Cost was very high compared to my original reservation with Thrifty.
9.6 Excellent8 Mar. 2019
The staff was great. Cindy was friendly and really helpful.The car could have been cleaner. It was brand new, with only 16 miles on the odometer. But there was tape on the windshield from a sticker or sign, which I peeled off myself, and both the driver’s and passenger’s side windows were dirty
10.0 Excellent2 Feb. 2019
The pick up was super easy and the lady was so welcoming and friendly. The drop off was awesome too the guy was very friendly and it was easy.Price went up because we dropped off in San Antonio after picking up in Austin. But it’s understandable so no complaints!
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Rated no. 12
Silvercar
9.8 Excellent (2 reviews)
1 location in Austin Bergstrom Airport
Silvercar
Locations in Austin Bergstrom Airport
  • 10
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Recent reviews
Rated no. 13
National
8.6 Excellent (19 reviews)
1 location in Austin Bergstrom Airport
National
Locations in Austin Bergstrom Airport
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Recent reviews
7.2 Good19 Jun. 2018
Nice car but it left the lot low on washer fluid.It was a nice car. Staff was friendlyThe Washer fluid was low and so every 10 minutes a bell would chime signaling the fluid was low. Fluid levels should have been checked before the car was put out available to drive. It was extremely annoying to have that chime every 10 minutes. Had to walk a mile to get to the rental building and I am disabled. There should have been a golf cart or some way for people to get to the rental building besides walking. The signs where to return rental cars at the airport were horrible with the construction.
10.0 Excellent30 Oct. 2017
Positive ExperienceThey saw how many people we had and upsizwd our car. It was perfect
6.8 Good5 Oct. 2017
Too expensivenice small car, clean and comfortableOnly had the car for 2 hours, and the cost was $114 The car I got from Avis a week later was $65
5.2 Okay22 Feb. 2017
National in Austin went fairly well getting the vehicle. The representative went overboard in trying to get me to upgrade however and when I got to the garage, it didn't appear there were any slightly larger cars available. This left the impression I would have been in the exact same car.
10.0 Excellent5 Dec. 2016
Easy pick up and returnLow price SUV rental, gas very affordable and easy pick up and return at Austin airport, no buses to this easy convenient rental car terminal.
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Rated no. 14
Europcar
6.8 Good (1 review)
1 location in Austin Bergstrom Airport
Europcar
Locations in Austin Bergstrom Airport
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Recent reviews
6.8 Good27 Oct. 2017
Make sure it’s not a sub-contractorClean, new car in great condition. Drop-off was quick and easy.The rental was not with Europcar as advertised. It was in fact with Advantage rent a car who, I guess, sub-let cars. Pick up was slow (why do I have to provide all my personal details when booking if none of these are forwarded to the rental company??). Also, when I called to try to extend the hire by a few hours, I was quoted a price equivalent of more than a day’s rental.
Advance Car And Truck Rental
1 location in Austin Bergstrom Airport
Advance Car And Truck Rental
Locations in Austin Bergstrom Airport
Recent reviews
Easirent
1 location in Austin Bergstrom Airport
Easirent
Locations in Austin Bergstrom Airport
Recent reviews
Elita Rent A Car
1 location in Austin Bergstrom Airport
Elita Rent A Car
Locations in Austin Bergstrom Airport
Recent reviews
Flight Car
1 location in Austin Bergstrom Airport
Flight Car
Locations in Austin Bergstrom Airport
Recent reviews
Fox Autorent
1 location in Austin Bergstrom Airport
Fox Autorent
Locations in Austin Bergstrom Airport
Recent reviews
Goldcar Rental SP
1 location in Austin Bergstrom Airport
Goldcar Rental SP
Locations in Austin Bergstrom Airport
Recent reviews
keddy by Europcar
1 location in Austin Bergstrom Airport
keddy by Europcar
Locations in Austin Bergstrom Airport
Recent reviews
Rhodium
1 location in Austin Bergstrom Airport
Rhodium
Locations in Austin Bergstrom Airport
Recent reviews
Sunnycars
1 location in Austin Bergstrom Airport
Sunnycars
Locations in Austin Bergstrom Airport
Recent reviews
2173 travellers who hired a car in Austin Bergstrom Airport gave the car agency they used an average rating of 7.1

Car rental locations at Austin Bergstrom Airport

Good to know

Most popular agency

Fox

Most popular car type

Compact

Average price

$102/day

Good deal

$72/day

Top tips for hiring a car at Austin Bergstrom Airport

  • As the name suggests, Austin Bergstrom International Airport (AUS) in Texas, USA, serves the greater Austin metropolitan area. The airport is conveniently located close to the U.S. Route 183 a north-south U.S. highway that runs through Texas. Downtown Austin is 5 miles away and a car is the quickest way to get there. Instead of waiting for a bus that takes 40min to reach downtown, a car hire at Austin Bergstrom Airport will get you there in just around 15min.
  • As the second-largest state in the USA, the best way to explore Texas is by car. Driving through this expansive land, you’ll witness a diverse landscape of rolling hills, empty deserts, windy beaches, prairie farms and pine forests, as well as big cities. Famed for wide, straight roads, driving is easy and makes remote areas accessible. When driving on the highways of Texas, remember to carry change for the tolls, and be aware that drivers overtake on both the left and right.
  • Car hire at Austin Bergstrom Airport is very simple and accessible. From the main Barbara Jordan Terminal’s lower level (Baggage Claim) where you’ll likely be exiting from, take the pedestrian walkway that leads to the ground floor of the car park. From there, either take the lift or stairs up to the second floor (Garage Level 3), or take a shuttle to the Rental Car Facility. There you will find counters from large international car hire agencies with friendly and helpful staff to assist you with the collection of your car.
  • With so many providers of car hire at Austin Bergstrom Airport, use KAYAK to compare the prices of different categories of vehicles and between each agency. Make sure to compare what each agency offers as standard with your rental and with which vehicle. For example, Hertz includes theft and liability coverage and fee-free cancellation up to 24h before pick up on some of their vehicle categories, but not all.
  • 25% of our users found a car hire at Austin Bergstrom Airport for $75 or less
  • Book your car hire at Austin Bergstrom Airport at least 1 day before your trip in order to get a below-average price

FAQs about hiring a car at Austin Bergstrom Airport