Book Hertz car rentals at Austin Bergstrom Airport

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car was cleancustomer service

pick up the carlocation was closed

car availablewrong location

rented a carcredit card

friendly staffnever rent

pick up and dropcar was dirty

great experience

10.0

Pros:Very easyCons:Nothing I can think aboutReviewed 9 Dec. 2020

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10.0

Pros:Staff was friendly and explained everything that was being done.Cons:This time at the Austin airport everything was good. Maybe they should explain how to return the key on the drop off date a little more in detail. That way people won’t be confused when that day comes.Reviewed 25 Jan. 2021

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10.0

Cons:NothingReviewed 7 Jul. 2020

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2.0

Pros:Nothing, never picked up the vehicle.Cons:I booked a truck and my flight came in at 9:40. They said online they are open till 11pm... but no the entire area was deserted. Just horrible. You literally have one jobReviewed 21 Feb. 2021

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2.0

Pros:nothingCons:Needed more staff to care for the customers.Reviewed 29 Dec. 2020

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10.0

Pros:Staff friendly, tried to keep the line moving along without too much delayReviewed 19 Oct. 2020

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10.0

Pros:Friendly staff, and great car for our trip.Reviewed 2 Mar. 2021

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2.0

Cons:I'm a Hertz Gold member. Why did I have to waste my time at the counter, when I should be able to go directly to the car and get on my way? The (friendly) attendant at the counter told me that in order to bypass the counter, one must book directly through Hertz, and going through a 3rd party such as Kayak, Hotwire, etc. doesn't work. But I saved ten bucks going through Kayak. So to other customers out there I would just recommend you weigh the value of your time vs the savings. I was in a hurry, and even though there were no other people in line, the stop at the counter cost me a precious ten minutes. Thank you, kayak for sending this survey. Its 2019 and collecting your car, especially if you've done your due diligence to sign up to the rental car agency's program, should take ZERO time at all. Hope this helps.Reviewed 11 Nov. 2019

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4.8

Car broke down on me + poor customer serviceCons:The car stopped working while I was at a stoplight at an intersection in Austin. I came to a red light and stepped on the brake. wheb the light turned green, I released my foot from the brake, and the car wouldn’t move. The dashboard displayed an indicator saying to “service transmission.” I called Hertz, and the customer service rep did not call a towing company until 20 minutes into our conversation. She told me that it was okay to abandon the car while the towing conpsbu was en route since the car was in the middle of a busy intersection, but she provided incorrect info to the towing company (telling them that the car had a flat tire), so they were unwilling to tow the car, and Hertz was unable to locate the car. Instead of a Hertz rep driving to Austin to provide a replacement car, I was forced to go to Austin airport to pick up the replacement car. But Hertz was not able to provide a replacement car since they couldn’t find the original car. So I was forced to use a different rental agency to get a new car. Overall this was an extremely disappointing experience having a car with less than 6000 miles break down on me and having a poor customer service response.Reviewed 16 Apr. 2018

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8.4

Pros:I did not interact with the team at the drop-off location, but the express return was great.Cons:The pick-up of the vehicle was a mess. Not because the staff was bad, but there wasn't any enforcement of mask wearing and social distancing in the line. As a high-risk individual, I would have appreciated greater enforcement.Reviewed 2 Nov. 2020

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2.0

Pros:The car was very nice and clean. I enjoyed driving it.Cons:I was quoted one price. When at the pick up counter I was informed they would do a credit check. Everything was all good. Made my trip and went to return. I called a few times to talk about my drop off time. 1st time I was on hold for 45min before I hung up and tried again. Second time 30 min and 3rd time spoke to someone and was told that a later drop time would be fine and that it would be noted so I wouldn't be charged extra, I was then transferred and was again on hold for 45min before arriving at the drop off location. When I returned it I was told to just leave the keys in the car and I would receive my receipt. Sounds easy. Until I got my receipt for $100.00 more than what I was told. There were all kinds of extra charges on my bill. This was my 1st and last time renting from Hertz.Reviewed 7 Dec. 2020

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8.8

Pros:Clean, reliable rental and friendly staff.Cons:The pickup took an extra hour because the van was not at the location and had to be delivered.Reviewed 15 Aug. 2020

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• How much does it cost to hire a car from Hertz at Austin Bergstrom Airport?

  On average a hire car from Hertz at Austin Bergstrom Airport costs $99 per day.

• What is the most popular hire car from Hertz at Austin Bergstrom Airport?

  Intermediate (Ford Escape or similar) is the most frequently booked hire car type from Hertz at Austin Bergstrom Airport.

• Where can I find Hertz hire cars at Austin Bergstrom Airport?

  3819 Presidential Blvd is the closest Hertz hire car location to Austin Bergstrom Airport. The telephone number for this location is +1 512 247 7250.

• Does Hertz offer shuttle or airport pick-up services from Austin Bergstrom Airport (AUS)?

  Yes