Book Hertz car rentals at Austin Bergstrom Airport

Reviews

Recent reviews

Traveller rating

Excellent

70

Good

18

Okay

14

Mediocre

27

Poor

0

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car was cleancustomer service

pick up the carlocation was closed

car availablewrong location

rented a carcredit card

friendly staffnever rent

pick up and dropcar was dirty

great experience

4.0

Pros:Pickup was east and quick at the Austin airport hertz location.Cons:Drop off at Burbank airport was incredibly confusing, I and many others trying to return our cars were walking around in confusion as there was no one at the parking lot. Some people were just waiting in their cars, I ran into one of the ladies that was cleaning a rental and she explained to me that everyone was on break and that I could just leave the keys in the car. This was after wasting 40 minutes walking around while running late for a flight.Reviewed 2 Jul. 2021

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2.0

Pros:Nothing to like. They tried to rent me a car they didn't have.Cons:The line to get my car was 45 minutes long at 9:30pm. They processed me through like nothing was wrong and took my money. I was then told to wait in another line and they would bring me a car. The second line was 25 people deep and after 15 minutes in 90 degree heat, they announced they didn't have any cars for anyone and told us to come back the next day. So I canceled and asked for my money back. They didn't give my money back because I had pre-paid. It cost me $336 for NO CAR and NO REFUND. I will never use Hertz again.Reviewed 21 Jun. 2021

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8.0

Cons:When I got to Austin (which was pretty late) the staff were taking forever with the people in front of me, and there was a massive line behind me. I waited way too long. More efficiency would be highly valued.Reviewed 15 Jun. 2021

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10.0

Pros:The guy that assisted me was great and very personable. Drop off was super easy.Reviewed 8 Jun. 2021

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10.0

Pros:super friendly man at austin airportReviewed 11 May 2021

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10.0

Cons:It was all goodReviewed 30 Apr. 2021

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2.0

Cons:Horrible customer service.Reviewed 25 Apr. 2021

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2.0

Pros:Drop off was easy.Cons:Our rental car reales of smoke and when I asked to switch they said it would be a few minutes and they would bring a replacement. 20 minutes later still no car. Manager came out after multiple requests and finally put us in a different vehicle. Also, they only had one attendant at the exit gates so the lines were really long. Attendant said it’s because everyone has quit and doesn’t want to work there. Can’t say I blame them.Reviewed 21 Apr. 2021

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4.0

Pros:Car was niceCons:Waited in line for an hour. Then went to the garage to get the car and waited another 30 minutes. Never have I waited an hour and a half for a rental car.Reviewed 11 Apr. 2021

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10.0

Pros:yes. yes.Cons:the car smelled from a smoker of cigarettes. Cleaning crew is not responsible, the smoker should have been fined from smoke smell when car was turned in.Reviewed 5 Apr. 2021

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8.0

Pros:I liked the car and the gas mileage for the economy. It was relatively clean and easy to return.Cons:It took over 2 hours to wait in the Hertz line and get a car. There was some old wrappers in the car so it could've had better cleaning.Reviewed 5 Apr. 2021

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10.0

Pros:yes, the check-in and check out was fantasitc!Cons:explaining the tolls and the fees attached to that. we had $40+ in toll feesReviewed 23 Mar. 2021

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• What is the most popular hire car from Hertz at Austin Bergstrom Airport?

  Intermediate (Ford Escape or similar) is the most frequently booked hire car type from Hertz at Austin Bergstrom Airport.

• Where can I find Hertz hire cars at Austin Bergstrom Airport?

  3819 Presidential Blvd is the closest Hertz hire car location to Austin Bergstrom Airport. The telephone number for this location is +1 512 247 7250.

• Does Hertz offer shuttle or airport pick-up services from Austin Bergstrom Airport (AUS)?

  Yes