Book Hertz car rentals at Austin Bergstrom Airport

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Excellent

70

Good

18

Okay

13

Mediocre

27

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car was cleancustomer service

pick up the carlocation was closed

car availablewrong location

rented a carcredit card

friendly staffnever rent

pick up and dropcar was dirty

great experience

10.0

Pros:Very easyCons:Nothing I can think aboutReviewed 9 Dec. 2020

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2.0

Pros:Prepaid reservation never fulfilled because all cars were given away due to Dallas area flight cancellations and diversions earlier that day. Would have been nice if they told me this when I called to say I’d arrive 1hr later.Cons:I understand weather was moving into the surrounding cities, so as we were waiting for an open gate I called Hertz from the tarmac to inform them I’d be 1hr later for pickup now. My prepaid reservation didn’t matter- there were no cars left for anyone who had reservations when we got to the desk. :(Reviewed 16 Jun. 2019

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2.0

Pros:Nothing, never picked up the vehicle.Cons:I booked a truck and my flight came in at 9:40. They said online they are open till 11pm... but no the entire area was deserted. Just horrible. You literally have one jobReviewed 21 Feb. 2021

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9.6

Pickup delayedPros:Everything else was great.Cons:Pickup was delayed over 20 minutes, so friendly check-in person gave us a Hertz credit to use on next car. Much appreciated.Reviewed 22 Feb. 2018

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4.8

Pros:Staff was friendly and courteous - trying to work through the situation as best as they could.Cons:The line at the checkout counter was over 50 people and was only getting longer. The gold-status line had another 10 people waiting. After the line, I went out to the pickup area and there were 0 mid-size cars available, which I had reserved. No compacts. Waited 30 min for SUV - not what I reserved.Reviewed 19 Mar. 2019

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3.6

unexpected chargesCons:I was overcharged, and expenses were added I didn't want. I assume for example if the guy at the counter asks if I want a GPS, and I say NO, that it won't be added into my contract. I guess it is my fault because I didn't stand at the counter for an hour reading over every word of the contract. And, if I ask for an additional driver, and it costs $81, please just TELL ME that so it is not unexpected. They also included taxes as a line item when I signed up, but then they said taxes weren't included and charged me more. All in all, I paid hundreds more than originally quoted. I have used multiple car rental agencies in the past many, many times - and this has never happened. This is my first and LAST time with Hertz.Reviewed 25 Apr. 2017

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2.0

Rental car booth was closedCons:The flight was delayed, and I got to Austin late. I was not able to pick up the rental car because the booth was closed and there was no means of contacting anyone.Reviewed 3 Dec. 2018

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6.4

Cons:Staff was too pushy trying to sell damage waiver. Adding my wife as a driver was very highly priced at $13.50/day. We declined to add her, because it was too expensive.Reviewed 19 Aug. 2019

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2.0

Cons:I'm a Hertz Gold member. Why did I have to waste my time at the counter, when I should be able to go directly to the car and get on my way? The (friendly) attendant at the counter told me that in order to bypass the counter, one must book directly through Hertz, and going through a 3rd party such as Kayak, Hotwire, etc. doesn't work. But I saved ten bucks going through Kayak. So to other customers out there I would just recommend you weigh the value of your time vs the savings. I was in a hurry, and even though there were no other people in line, the stop at the counter cost me a precious ten minutes. Thank you, kayak for sending this survey. Its 2019 and collecting your car, especially if you've done your due diligence to sign up to the rental car agency's program, should take ZERO time at all. Hope this helps.Reviewed 11 Nov. 2019

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8.4

Pros:I did not interact with the team at the drop-off location, but the express return was great.Cons:The pick-up of the vehicle was a mess. Not because the staff was bad, but there wasn't any enforcement of mask wearing and social distancing in the line. As a high-risk individual, I would have appreciated greater enforcement.Reviewed 2 Nov. 2020

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6.8

Pros:Vehicle was fineCons:Pick up agent was downright angry that I booked through a third-party. Lectured me for almost 10 minutes and how it was detrimental to the organization. I just stood there and listened waiting for him to MoveOn. Finally I had to tell him to move on.Reviewed 5 Nov. 2017

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9.2

Pros:Quick, efficient, friendly processCons:It wasn’t clearly explained that buying the gas option meant you pay for the entire tank whether or not you use it all. There is no pro rated credit which was not communicated properly.Reviewed 21 Nov. 2017

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• How much does it cost to hire a car from Hertz at Austin Bergstrom Airport?

  On average a hire car from Hertz at Austin Bergstrom Airport costs $97 per day.

• What is the most popular hire car from Hertz at Austin Bergstrom Airport?

  Intermediate (Ford Escape or similar) is the most frequently booked hire car type from Hertz at Austin Bergstrom Airport.

• Where can I find Hertz hire cars at Austin Bergstrom Airport?

  3819 Presidential Blvd is the closest Hertz hire car location to Austin Bergstrom Airport. The telephone number for this location is +1 512 247 7250.

• Does Hertz offer shuttle or airport pick-up services from Austin Bergstrom Airport (AUS)?

  Yes