2.0 Mediocre27 Feb. 2018
No Cars avaialble !!!!!At the time of pick-up there were no cars no other sizes nothing !!!! Just told me "Sorry"......
2.0 Mediocre4 Jan. 2018
my reservation was cancelled upon arrivalmy reservation was cancelled upon arrival
3.2 Mediocre11 Oct. 2017
Lots of Extra Fees - bait and switchMexico has a long way to go in meeting US standards, even for US brands. No matter what you call to confirm, the extras accumulate. We reserved and PAID for a larger, newer Jeep SUV. We got a smaller, dirty, dented, old Nissan SUV. Despite calling ahead and confirming the details, they told us that despite my PLATINUM Mexican insurance, I would have to give a $15,000 USD deposit if I didn't purchase their third party insurance, billed separately, for 100% of the cost of my rental - doubling my cost. Additionally, they wanted a $1000 USD deposit - which i talked them down to $350 - also unplanned. And on return, they found about 10 hairs in the car where a dog sat on my lap for a few minutes outside my house. That was a $50 charge. Keep in mind that in Mexico, a premium car wash at a modern facility is $3-5 tops. I asked them for a brush and they refused. We then argued about the mileage, which was unlimited - he slipped a gas charge on that i had removed - since i returned the tank at 100% - filled just outside the location. Then he tried to charge for every scratch he found - which was all found on the pre rental check. It was a 30 minute return of arguing and gauging - very unpleasant and of course, you're in a rush to catch your flight.. Then he tried to tell me the charges were in USD and gave me an absurd exchange rate - 15.5 instead of 17. The rate is always in pesos - with your bank doing the conversion - so he would have reconverted back to pesos anyway. Very, very disappointing.
2.0 Mediocre24 Jul. 2017
Terrible experienceI went in and showed my reservation and they said they didn't have it. They wanted to give me a price double what I had booked for. Walked out with no car
2.0 Mediocre1 Jun. 2017
Didn't rent the car because they wanted to charge me 68 dollars more then I was quoted for
4.4 Okay21 Apr. 2017
No point in having a reservation, terrible customer service.Despite an overall terrible experience, the car was clean and one person was kind enough to drive us to the border after we were dropped off at no additional cost.What an awful experience. I made a reservation for a vehicle 4 months in advance. My party included 5 people so I reserved an SUV that could fit all of us and our luggage. When arrived, Payless didn't have any cars for me, and wouldn't all day despite having a reservation. They sent us to another Payless location closer to the airport, which we had to pay for via taxi. That location didn't have any SUVs or bigger vehicles, and wouldn't for hours. We ended up renting a sedan that was too small but we could cram into. I urged them that I should be charged less since renting an SUV is more expensive, and they of course refused. Lastly, I was quoted 1/3 of what the total came out to. It would haven been cheaper for me to rent from San Diego and drive across the border. That is definitely what I would do in the future.
4.8 Okay17 Apr. 2017
They did not have the SUV we reserved and we had to go to Budget to get the car.